I rented a car online from Dollar in May at the LaGuardia airport site. I requested to return it to Rochester, NY and the website didn't direct me otherwise. When I went to pick-up the vehicle, they wouldn't let my friend drive me into the facility, so she had to drop me and my stuff off on a busy NYC street corner. After waiting for over a half hour to be helped, I finally got a rental car. It reeked of cigarette smoke and the tire pressure light came on after five miles. When I got to Rochester, to drop it off, there was no Dollar location. When I called, they told me there were no other Dollar sites in New York State and I would have to return it to NYC. The manager at Laguardia hung up on me on the phone. It turns out there were several locations around the state so I returned it to Syracuse. Several days later, I was billed over $1000 for a one day rental! I disputed the charge on my credit card, and the dispute was found in my favor. Dollar had until the beginning of October to file a claim with their bank. One day after the deadline, I received a letter from them stating that I still owed them money so I could just send them a check! I got a call from a collection agency today. I can't believe this is November and I'm still dealing with a one-day car rental. Never again. I don't even want to give them one star rating.
