The worst customer service that I have ever experienced. Booked a hotel with the information that I had to cancel by noon and found out an hour away from the deadline that plans had been changed. Spent the next HOUR AND 20 MIN trying to cancel the reservation and then was told that it was now past the deadline (after the HOUR AND 20 MIN ON THE PHONE) and there was a penalty. No customer service was willing to help at all or had any responsibility or authority to provide any assistance at all.

Oh, where do I start?! How hard is it to cancel a reservation?!
Listen to this....
I bid for a hotel stay on Priceline about 2 days ago. The Hyatt Long Beach accepted the bid. Then, I found out that Hyatt has a no pet policy, which is a no no for me, since I have to travel with a pet. So, I immediately called Priceline the next day. Why is it that Priceline doesn't have that option for the customers to choose if they want a pet-friendly hotel anyway?
Anyway, of course, when I called, all I got is your standard response, sorry, we have a non-cancellable and non-refundable policy. I explained my situation again, their rep said that I can try to call Hyatt directly and see if they'll cancel the reservation. So, before hanging up, I asked the rep again, so, if I canceled the reservation, are they still going to charge me? He said, exact quote, "We'll do what they'll do."
I called Hyatt, of course. After explaining everything to the lady at the reservation desk, she seemed annoyed that Priceline always sends customers their way to negotiate a cancellation. And when and if they do cancel a reservation, she said that Priceline yells at them. She also mentioned that she can't refund me since no charges were made. Then, I told her all I need is to cancel the reservation because they have a no-pet policy.
So, she gave me a cancellation number.
Now that I got the cancellation number, I called Priceline. They took down my info and said that they'll send my case to Customer Relation for further research and get back to me via email in 2 days.
Well, I did get an email, basically saying, Josh Thomas, from Account Dept of Hyatt Long Beach said that they never agreed to cancel my reservation. So, basically, I have to eat up that $147!! WHAT?! The cancellation number is no longer valid?
I responded, reiterating why I had to cancel... all I got was them telling me the same thing FOUR TIMES in each and every one of their replied email, they're bounded by contracts with the hotel that offers a cheap rate and all about their non-cancelable and non-refundable policy.
I'm so upset and asked them not to email me anymore, if they don't have a resolution for me. I will talk to that Josh Thomas from Hyatt myself, since Priceline is no help, but adding more grief!
All that talk about how customers' needs are their priority and are important to them, but yet they have nothing to show for it. What hypocrites!

Buyer beward. They advertise "satisfaction guaranteed" but there is absolutely no guarantee. We got stuck in 2 rooms - each with only one bed - with 4 older people who do not sleep together. Now 2 of us are going to have to sleep on the floor. We are too old to sleep on the floor. Priceline could care less and they are not willing to do anything to satisfy me. I spoke with the hotel clerk and she said that it happens more often than not with Priceline - that their customers are not happy with the service. It may be a good deal if you do not care whatsoever what type of a hotel or room that you get.

Over a year ago, I booked a rental car through priceline. During the booking process, I was asked if I would be using a check card to process the payment. I indicated "yes". No red flags or anything. I got to the counter to pick-up the rental only to be told that I was required to use a credit card. Priceline never advised me of this. Now I am there in the airport, my credit card is home because I have decided to use my check card for purchases and now I have no car. Lucky for me Hertz accepts check cards. Do you know Priceline still charged me for the vechicle even though I clearly did not complete the rental. It has been over a year and I still have not gotten my refund. I receive a message from Priceline finally that they are refunding the payment, but now I no longer have the bank the check card was issue through at the time of the rental.

Priceline customer service sucks. They are unwilling to refund the payment in the form of a check. It's not rocket science. They are a bunch of idots.

Edward Horne

same experience as below. gave parameters for search and was booked in a hotel in a city next door, not the city I specified.

I was booked in a much cheaper city and I paid MORE than the published rate.

when I tried to call their toll free number for their lowest price guarantee: could never get to a place to address it. I called 3 times and listened to all the menus.

will NEVER use them again.

shame on you william shatner

Naming your own price to get a reasonable rate has usually been worth the trouble... until Priceline booked me at a 2.5-star timeshare instead of the 3 star hotel advertised. The 3 star designation appears on Priceline's website while other sites (Expedia, Hotels.com, etc.) show a 2.5 star rating.
Upon learning the name of the hotel where I was booked, I checked the TripAdvisor website and found that reviews of the Ridge On Sedona Golf Resort are mostly negative. Past guests refer to high pressure sales pitches to purchase timeshares. These guests also refer to insect problems in the rooms, including cockroaches and scorpions. Gee, I can't wait to check in!
Not that this "resort" doesn't sound good enough already, past guests also refer to dirty rooms and rude personnel, especially when you refuse to attend their sales presentation. They apparently save the worst rooms for those special guests.
They also require a $100 deposit at check-in to cover any damages. In one case a former guest mentions her effortis to recover this deposit.
Since Priceline has a "no cancellation" policy when you name your own price, there is no recourse other than writing off the dollar loss and finding another hotel.
Passing off a timeshare as a hotel is a deceptive practice and marks the last time I'll use Priceline for hotel stays.

I paid 2 months in advance for reservations at the Sheraton Mission Valley San Diego for 2 nights in May. We arrived late and they had given away our room. We had to drive 30 minutes out of our way after midnight to another hotel. Sheraton said both nights would be reimbursed through Priceline. We never received the reimbursement, which I wasn't surprised from the poor customer service at the Sheraton experience, but when I contacted Priceline, they only saw to it that we got reimbursed for 1 night. The breakfast at the other hotel cost us as much as a night at the Sheraton, so we ended up spending more money with travel time and inconvenience. I was very disappointed in Priceline, as they basically blew us off and did not make the Sheraton honor their agreement with us.

I tried to book a mid sized car and on two occasions my bid was rejected. On the third try, Prceline.com accepted a bid on my behalf for much more than I had planned to pay and could have gotten the same car from Alamo for much less (I phoned Alamo that same night).
They are totally unethical to deal with and they wont even listen to a complaint by phone or e-mail.
I will never use this service again and would suggest to anyone to not use it unless you like being RIPPED OFF - BIG TIME.

William Shatner would NEVER use Priceline. And in his old age he has lost negiating skills.
Just after we booked our trip we found really bad reviews of hotel. We called CHAMBER of COMMERCE in the town and they said "NO WAY " on that hotel or any in that town!!!!
Can you believe the Chamber said that. Well we tried to change to another hotel in a nearby
town thru Priceline. But of course all the way "up the line" they just read the "contract" we signed.
So we wasted 3 nights and booked another hotel in another town. Couldn't even find a homeless
person that would use that room.
Airfare with all add ons ended up being more than I would have paid thru airlines AND we couldn't chose seats and were on very back row with no window. Flight Attendants said Priceline gets
the worst seats. So beware if you bundled everything with Priceline as you have to know you are going to like the hotel when you get there (we knew before we went we wouldn't ) you don't care where you sit on plane and you can't even think about changing or cancelling trip (without
all kinds of paper work and insurance)
It is a lot simpler, perhaps cheaper, more flexible to do it all on your own.
Can't see where Priceline will stay in business treating customers the way they do.
I have posted this on many websites and with many friends.

I had a terrible experience with price line got an approval request and itenary, Got to the hotel andf they were sold out priceline told me I should have checked in the day befor.There I weas in downtown Houston with small children. Priceline would not refund the mponey or find another hotel without a nberw cvharge I am just out 220.00. I live paycheck to paycheck and saved to give my grandchilren a little vacation befor they go back to school, Well I am just out of tyhe money priceline ruined our vacation and there is nothing I can do about once they have your credit card number they have you. Iwill never use pricdeline they should renbame to we take your money and there is nothing you canb do about it!

My boyfriend and I booked a flight to NY thru Priceline over two months in advance on the SAME ITINERARY!!! We selected our seats and received our confirmation. The day before the flight, when we went to check in on line, the seats we requested were not assigned to us. Instead, I was given a middle seat on the back of the plane(I requested an aisle because I tend to use the restroom multiple times) and my boyfriend was not even assigned a seat!!!!!!!!! I called the airline and they said they never received any seat requests from us!!! So much for booking well in advance!! Now my boyfriend and I have to sit in completely different areas of the plane and the poor person next to me is going to have to get up multiple times when I have to use the restroom. And to make matters even more frustrating, when I called the airline, they stated that the same issue happened on our return flight as well! When I called Priceline all they could say was that they cannot guarantee seats. When i asked them why the airline never received, they gave me the same response. And when I asked how can two people who were booked under the same intinerary not be next to each other, even if it was not the requested seats, guess what answer I got???? So basically, my vacation has been marred before it has even began! NEVER AGAIN!!

I have used them several times for rental cars and one night lay over stays in hotel rooms. I have saved a lot of money using them. I had a recent experience that shows what the company is like when I used a bid again email they sent me on a rental car. They kept all the information of the previous bid including amount, dates and location but they switched the car type to economy. I didn't notice that switch and ended up paying double for an economy car. I notified them immediately and talked to the manager on duty and they of course said no refund. They do allow you to do a quick upgrade to another car for exta money because evidently they catch a lot of people this way. They blamed it on Alamo rent a car not allowing them to cancel the reservation. When I called Alamo they were fine with letting Priceline cancel the reservation. I then notified priceline on their customer service emaol line and they said that they would let me know the result of their decision 7 to 10 days after the DROP OFF DATE OF THE CAR RENTAL.

I even showed them all my recent unsuccessful bids and the fact that thery were all on a minivan; as it keeps old bids in your profile. I am a family of five and it would be illegal to try and ride in a four passenger car with only four seat belts. I explained that it would be far to late to wait until after my holiday was over as I wanted to book another vehicle and don't want to risk paying for two vehicles. They sent me the same email signed by another rep. This of course is a way to force you to use the rental while they are looking into it

I am adamant that this was a problem they created by switching the type of car I was bidding on but keeping all the rest of the details the same. They know this will catch some bidders and yes it is technically the bidder's fault. However, it shows that they are a slimy US corporation when it comes to ethics. But I guess in today's business climate they would be seen as saints compared to AIG etc.

I wouldn't however shed a tear if they lost money as a company and I will certainly show them zero loyalty as a travel company and would never consider buying their stock.

If I could give No Stars I would do that. Absolutely the worst company I have ever dealt with. The Cowards in Management won't even allow the useless Customer Service folks to put you through to them or even call you back. I will tell everyone I know not to use Captain Kirk Inc. They suck.

I will never use Priceline again. Their advertising is false. They claim that they do not charge a booking fee. Nevertheless, they charged me $230.00 more to book a room for 8 days at a Holiday Inn in DC than it would have cost me if I had booked directly with the hotel itself. I recommend that anyone will do better price wise, if they phone and negotiate directly with the hotel, car rental, airline, or whatever.

I will never go for priceline.com!!!

I used their "name your own price" and requested for min van and offered $45. It failed instantly as offer was not accepted. Sounds Great !!! After two days I got an email from priceline.com to retry the same request and I followed the email, this time it went through for $45 but guess what I got an "ECONOMY CAR", which I could get $10 any where. I called up their customer service, who kept me on hold for about 20 min and finally said, they can not any thing and I have no choice other then taking this "economy car" for $45. On top of that they also added their own fee for this service...

VERY VERY BAD EXPERIENCE !!!!

I booked a hotel in Pensacola and booked orginally for 2 nights however we had to check out and return back to Mississippi due to an emergency. I checked out of the hotel and spoke with the front desk clerk she assured me that even though priceline had booked for 2 nights that they were only going to bill for 1 night. Upon arriving home I called priceline and explained the situation and was immediately told that we can not help, you will have to speak with the hotel again and get the persons name, title and time you called them. No problem, I did just that and called them back. Customer care documented the record and transferred to me customer relations only to be told that the hotel has to issue a credit to your card. Mind you, the hotel did not charge my credit card priceline did. The young lady also said that she called the hotel and they told her that I was advised that they billed me for 2 nights and that they also told me they would not issue me a credit for the second night, again a lie, because the hotel did not bill me priceline did. So I called the hotel again and the manager said she told you what? He laughed and said we told her no such thing and have her call back and speak to me directly. Now on my 4th call to priceline I went through the whole story again and was told yes maam let me document your account and get you over to customer relations. I spoke with David this time and I told him exactly what transpired on the phone call to the hotel. He then called the hotel back and confirmed what I said the first time and refunded $94.90 to my account. I will never use priceline again because it shouldnt be this hard to receive a credit back to your card.

I will NEVER use Priceline again. I found cheaper flights, but the hassle of the trip wasnt worth it. We were sold flights with a connection, using Delta. THe first flight left a little bit late and arrived about 5 minutes before the second flight was to depart. Delta left everyone on our plane at the airport and didn't hold the second flight. After trudging back and forth through a huge airport, with our bags and our infant, I called Delta and they told me that we shouldn't have been sold those flights. SHe said there wasnt anyway we would have ever made the second flight and Delta wouldn't have offered it as a route. I tried contacting Priceline and they did nothing. We had to wait hours at the airport, with the very UNfriendly Delta crew (I will also never fly Delta again). We have always flown Southwest and we will always fly Southwest from now on. The employees at Delta are hateful and short and are only concerned with the amount of time they have until they are off work. It appeared employee moral in that company is pretty bad. Going forward, our flight home was also a mess. We were supposed to be on a 1 stop flight, but when we checked in, we found out we were on a THREE stop flight! I tried calling Priceline, who again offerred no help, and was told I needed to call the airline. We flew home on continental (Pricelines arrangement). In calling Continental, they informed me that Delta was paid for our tickets by Priceline, so I would have to call them to arrange another flight. THe first girl I spoke with transferred me to their 'help desk' because they were supposed to be able to wave the 300 in fees to change the flights. When I got that dept on the line, I explained the situation and told her I was transferred because this was the dept that could wave the fees. Her exact response was "WHY WOULD I WANT TO DO THAT?". I couldn't believe it. SHe refused to help and told me to contact Priceline. I tried that again, and Priceline instructed me to call Delta. I finally just said FORGET IT and we took the long flight home. Continental Airlines were very nice employees and the flights were all on time, but it took us so long to get home, that it made everyone late for work the next day, etc. because we were on all of these planes. So if you want a good deal on airfare, I reccomment Southwest. They are very nice and we have never had a problem with them. Priceline, to me, is a big joke. They sell you cheap prices, because you get on these flights that don't work with each other, but there is empty space, so they fill it. Guess who loses on that deal? YOU. Their customer service is HORRIBLE. Once you pay for your trip, you are on your own!

read this from bottom to top, this is the response i got from priceline after i complained about getting a crappy 2 star motel when i made a offfer for a 2 star hotel.
what do you think? are hotels and motels the same?



Reading your respond I have counted 9 times the word "hotel" and yes that is exactly what I places a offer for.
Priceline provided a motel. The star ratings in the travel industry for hotels are different than motels.
Below you yourself said that you provided a 2 star hotel, but the name is Palmyra Motel, not the same product.
Just as a 2 star resort differs from a 2 star hotel. Correct?
Everyone in the travel industry knows that B&B, Motels, Hotels and resorts are different categories and each have a their own star rating.






Thank you for taking the time to send us an e-mail. We understand that you would like to inform us that you would be disputing charges with AMEX regarding your reservation at the Palmyra Motel, as you are unhappy with the quality of the hotel.

We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel.

We are sorry to hear that you feel that this hotel does not meet your expectations. While placing your request, you agreed to accept any 2 or higher star hotel within the area(s) you selected. Your hotel does have a 2 star rating.

All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web site. While you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property will meet your expectations.

When you placed your request, you selected the area you wanted stay in and the star level of the hotel. When we found a hotel that matched your specifications, we immediately booked your reservation in order to lock in your rate and reservations cannot be changed or canceled.

We apologize if this hotel falls short of your expectation; however, your reservations are non-refundable.

Once again, we apologize for any inconvenience and hope this information is helpful to you.






------------------------
Thank you,
I also would like to notify you that I have entered a dispute with AMEX for the last charge/reservation, due to the reason that I made an offer for a 2 star hotel room, not a 2 star Motel room. As you should be aware there is a difference .
I have been a loyal Priceline customer for many years and your company has never disappointed me in the past. This is a very dirty trick sticking people with crappy motel rooms after making offers for hotels.
I will be posting Priceline.com warnings on travel sites, for people to be aware of making 2-3 star hotel reservations offers and ending up getting
2-3

DOES NOT DISCLOSE HOTEL IS UNDER CONSTRUCTION/RENOVATION. I bid on a three star hotel on priceline.com, which was accepted for a Holiday Inn in Syracuse (Liverpool), NY. When I arrived I thought I was at the wrong place. The parking lot was empty. It turns out the hotel was under contruction to renovate the lobby, restaurant and lounge. I drove arount to the side were there were several large containers of construction debris and a temporary entrance. They set up some tables in a ballroom that was supposed to be a restaurant/lounge. Walls throughout the facility were plywood. I told the person at the desk that I booked the room through priceline, but was not told about the construction. She said I should have been told in advance. I told her not to check me in, because I wanted pricline to move to to another hotel.

I called priceline and told them I wanted to be moved to another hotel because of the construction and condition of the hotel, which was not disclosed to me. Priceline put me on hold to call the hotel. They came back on the line and said that Holiday Inn told them that the construction should not affect my stay. I told him that is unacceptable as the condition of the hotel and ammenities does effect my stay and that PRICELINE has the obligation to disclose this information. He refused to transfer me to a manager. he said I could only email management. Then I called American Express and explained the situation to them. Amex told me that if I dispute the charge, they will likely reverse the charge. since this was part of a vacation, I had my camera with me so there is evidence of the construction. Then I called priceline back and told them what amex said and would give then one more chance to remove the charge or get me a different hotel. The rep said he would have to call the hotel to get then to agree. I told that I refuse to stay at this hotel and that he should make sure he speaks with a manager at the Holiday Inn. You must have guessed it by now. When he came back on the line he said there were no managers on duty at the Holiday Inn, only the clerk the previous rep spoke to. He said he would call back and speak with a manager the next morning and call me. Of coarse I never received a call.

So now I send the email to "management" at priceline. In the email, I told them that priceline keeps putting the responsibility on Holiday Inn, but it was priceline that took my money and did not disclose that the hotel was being renovated. Of coarse the reply I received stated they spoke to a clerk at the Holiday Inn and that the hotel did not feel the renovations were enough to make a refund, but priceline could send me a link that would add $10 to an offer price for up to 5 nights on a future Name Your Own Price hotel. What an insult. At least there was a number to contact this person. I called and asked who she spoke to at the hotel, a desk clerk. I asked for her title, Assistant to the Executive Office. I asked for a manager and was told she is the highest level I can speak to and got the same pitch as the other rep.

Quite frankly, I have used priceline on a number of other occassions with no problems. I had even booked 4 nights at a hotel in another city through priceline on this same vacation. They don't care if they lose a customer or not. They just want my $98.

At this point I wrote a letter to the CEO of priceline and sent him the pictures I took. I filed a dispute with AMEX.

THIS WAS MY LAST RESERVATION WITH PRICELINE

This service has saved me hundreds of dollars already for four business trips to Atlanta, Georgia. I used to spend more than $150 per night on mediocre accomodations when I had to stay in the City. Now, I book a few nights ahead of time on Priceline.com and get to stay at 3-star hotels for about $50. It has been a money-saver at a time when my margins are tighter than ever. Thanks, Priceline.com!

Terriible
I would give Priceline a negative rating.
I wanted to have a hotel close to downtown Athens. Georgia and the hotel chosen by Priceline is 4 miles outside the city. Had I known I would have to take a taxi to town, I would not have taken the risk and booked through Priceline. I specifically requested a hotel in the downtown area. Priceline's response was that the hotel was within the grid of the map. Buyer Beware. They may place you way out in nowhere....and of course some of those hotels are the cheapest ones that you wouldn't choose in the first place.
I wish I had read some of the reviews in Rate it All before using Priceline.com.

If there was a negative star I would chose it. I requested a hotel room in Olympia Wa. and they booked me in a neighboring city stating it was in the AREA of Olympia. I was on foot and the city they booked me into was miles away and I would be required to take a cab to Olympia eating up any money I might have saved. After checking the down town hotels I could have stayed for the same amount as my 'great deal' and it would have been more convenient.

I have used Priceline 30+ times for hotels and more than this for rental cars -- always on the "name your own price" section. I have never yet had a bad experience.

Those who are complaining have obviously not read their terms of service. Priceline is VERY clear that all reservations are paid at the time of booking and are completely non refundable. If there is a chance that the room or car will not be used, don't use Priceline!

This weekend I am staying at the Hyatt Regency Downtown Tampa for $49 ... last weekend I stayed at the Hilton Altamonte Springs for $49 and the weekend before that I stayed at the DoubleTree in Wilmington, De., for $49. Notice a trend ... all three are 3.5 - 4 star hotels - and all were bid at and accepted at $49.

For rental cars, I usually check one of the individual car companies first and then bid 40% lower. 90% of the time, the bid is accepted.

Never in the dozens of times I've used them have I been treated differently than I would have been as a "full fare" customer.

Read the rules, folks. Know what you are bidding on, what dates you're bidding on, and what area you're bidding on.

It's called personal responsibility!

priceline is crap. I had rented a car for 10 days and when my work had me change areas, I returned the car early.I called priceline for a credit of the difference and they said no.

The Westfield Inn Hotel in the Los Angeles area is really scary! The hotel room was small, dirty and it smelled like urine. The hotel is located in a poor neighborhood aka "the ghettos." When we checked in, we had to pay a $5 refundable deposit for the t. v. remote control, which was given to the receptionist behind the bullet proof glass window. We complained to Priceline but unfortunately because we bought the hotel through Priceline.com we were stuck paying for the room.

Priceline is a rip off. They charged me $19 cancellation fee because their website was confusing. I asked for a minivan and somehow after I confirmed, I got a compact car. I tried to negotiate saying that, on principal, they should waive the $19 but they won't budge. As a result, I am writing this and would NEVER recommend priceline to anyone!

DON'T USE PRICELINE.COM EVER, PLEASE save the hassle and your money and time and frustation. It's a scam.

I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her codition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get re-embursed for the first since I had travel insurance. My grandmother passed, and eventhough "death" was a valid enough reason for cancellation and they had the death certificate and everything, Priceline refused to re-emburse because my grandmother was not an American citizen They told me I would have credit to use on a future flight by October 24th, but when the time came to rebook (October 13th) they told me my credit had expired in June. So, you're looking for a reliable agent, use somebody else unless you want to throw $850 away.

definetly the worst travel site ever i will never ever buy another ticket or reservation on this site again. too make a long story short. price line charged my credit card for a plane ticket round trip and a rental car, when i got to my destination , didnt have a car waiting for me so i had to bumb a ride from family even thow they charged me for the car plus didnt get my money back for 21 days from them . second on my trip back i had to spend the night at the airport and finaly pay a full price ticket of 375.00 to get back to tampa, and lost the money price line charged my credit card. the customer service reps were oblivious on how to handle situations that run contrary to smooth. no flexabilaty, no manners, too much run around bussiness, and im sorry..but.... what ever if you read this review ....take my advice its worth paying more and not deal with the headaches than paying less and deal with all the headaches...

VERY DISSAPOINTED CUSTOMER...

I think it's great but not for everybody. Lots of regular people just don't understand what things cost. Priceline has great prices, but there isn't much room to do the things that many are used to (changing times, dates, canceling etc). In fact that's what helps keep the prices low. I just got a last minute rate to Santiago Chile for $588, when all the other companies wanted over $2000. If you want the normal options for canceling, changing, customer service, etc. it's not a good choice.

Not being seasoned travelers my husband and I used priceline to book a room in a city across the state for a night. We wanted to attend an American Idol concert and haven't been on an overnight trip in years due to a family member with an unstable medical condition. As it turned out, a little less than 24 hours after making the reservation, we had to cancel. Priceline charged us the full amount of the room rate for cancelling, telling us the hotel would charge them in full, so they had to charge us. We called hotel management who said this was not true. In fact, if we had dealt directly with them, we would have incurred no cancellation fees at all. We then called priceline again, and also emailed their customer service - all to no avail. We learned a hard lesson - do the hotel research yourself. The fifteen bucks we would have saved up front ended up costing us dearly in the end. Their customer service is terrible. Do not use Priceline!!!!

I am not a fan of priceline. The customer service was horrible, and just repeating themselves without any regard to what I was saying. Everything on the website is non-refundable, nothing can be switched around regarding times or days. The website is confusing. I got stuck with a plane ticket that is not able to be changed so I have to miss saying goodbye to my significant other who is leaving for a year, deployed to Iraq. This company has no heart and definitely no training in customer service. It's all about them and not their customers. I will never use priceline again and I am spreading the word.

Priceline is the worst website that i ever purchase a ticket from. The customer service is obviously dose not know what they are doing except put you on hold. Even though they cancel my flight and told me that they will refund me because its their mistake, i didn't receive a refund. I advise anyone who would buy anything from priceline to never purchase anything from them.

I was very disappointed and tried calling the customer service and was on hold for 20 minutes. They do not and will not let you CANCEL, CHANGE or REARRANGE your schedule.
I will never shop on priceline again, nor would i ever recommend. I was only trying to search for prices and I was automatically booked, then I was told they have a No Cancelation policy,

They booked me the wrong place to stay and when I called they said read your contract. They are a rip off BEWARE they are trouble
(1 voted this helpful, 0 funny and 0 agree)

Priceline.com is one of the worst agencies I have ever dealt with. The practices and procedures of this company are to screw people over and take their money!

I flew to see my son play in a College World Series tournament and went thru Priceline since the city was so remote, I was not familiar with the area and hotels. Priceline booked 3 nights for me and it was charged to my credit card immediately. Upon my son's losing in the semi-finals, we had to leave a day early. The hotel could not refund me anything because it was pre-paid thru Priceline; in calling the "customer service" number for Priceline, I was promptly told "oh well, you should have read the site closer as no refunds, no changes, no cancellations." The days of CUSTOMER SERVICE are dead; the customer is never right anymore and thus never happy. A single mother traveling to see her son play baseball and trying to save some money got so screwed. From now on I will book with the hotel, airline and rental car directly...no more 3rd party services. Everyone is out to make a buck at the little guy's expense. Sickening.

  I would not reccommend  Priceline.com Negotiater to any traveler that is looking for a reasonable air schedule. We had been watching flight for over a week to book our vacation, and the day we went to book the flight went up, so we decieded to try the Priceline.com negotiater. I read the description on Priceline.com about the flight schedule being from 6am - 10pm and that they try their very best to schedule non-stop flights. We negotiated a flight $40 less then what they were asking for that day so we didn't try and screw them over. And we received the following schedule:

Leaving Chicago on Sunday: 4:24pm

Stop in Atlanta: Depart @ 9:25 pm

Arrive in Miami on sunday eveneing 11:36 pm

and our return home flight was even worse!!!!

Depart Miami: 6am

Stop in Atlanta: Depart 7:56pm

Arrive in Chicago : 10:10a

I was very disappointed and tried calling the customer service and was on hold for 20 minutes. They do not and will not let you CANCEL, CHANGE or REARRANGE your schedule. Unfortunately I was stuck with this nasty schedule with a layover and now two other couples who are going with will also need to leave @ 6am!

Like I said, they have the cheapest rates if you are booking straight out, but I would not reccommend using the negotiater to anyone that wants a reasonable AIR schedule. I have not used it for any other services, as we are renting a house when we go not a hotel.

The no cancellation and no change policy is the biggest catch they have and I was victim of it. I did want to save money on travel, but I get a ridiculous itenerary. It is OK if I book from the coast, but in the center of the country, too risky and sometimes horrendous. On the travel I completed, I went to the Northeast from the Midwest by going west. Once again, it is a risk to book because it can be a vacation that isn't worth saving for and can end up consuming your time. Also giving your credit card first before getting your itenerary can increase the chances of having your identity taken away.

I have used Priceline for my last 5 hotel arrangements and have been very satisfied with the hotels and prices. I just stayed at a 4 star hotel in Atlanta for $69. I discovered I made a mistake with my booking dates the night before I was to arrive. Priceline customer services transferred me to customer relations and worked out my problem with the hotel on my behalf. They were great! I LOVE PRICELINE.COM

Priceline was the cheapest for my hotel/airfare to Vegas. I got the flight, and the hotel I wanted. Although I recieved confirmation of my order through priceline, I never recieved my etickets or confirmation from the hotel itself. I had to call the hotel and airline dorectlt for confirmation and etickets myself; both were exactly what I ordered. I attempted to email customer service, however after two attempts and three days later gave up. They claim to respond within three hours.

I've had pretty good luck with priceline.com. You can typically save about 50% on your hotel rooms.

How it works is that you select which star rating of hotel you would like and you also select which area you would like to stay, and you enter how much you would like to pay (listed below the price are pictures and links to the hotels that may be chosen for you). If they find a room then you are locked for the price you've listed. If they cannot find a hotel in the area you are looking for, then you're out of luck and you can either select a different zip code to stay in or not use priceline.

Priceline has fairly recently begun to give you the option to use the same price twice - the next day they'll send you a follow-up e-mail saying that you can try once again to name your price, so go little bit higher and you might get your room.

I would not recommend this site to my worst enemy. Traveler beware of Priceline. I was searching for a hotel room and I got stuck at a hotel where I didn't want to stay. They didn't give a list of the hotel that accepted my offer. Don't do it look elsewhere!!!

Ok for simple, routine flights if you don't care about your schedule. But for anything else there is no customer service nor support if an airline does you wrong.

I will never shop on priceline again, nor would i ever recommend. I was only trying to search for prices and I was automatically booked, then I was told they have a No Cancelation policy, so even if i canceled my trip i would still have to pay for a rental car i would not use. The site is tricky and misleading!

I'm scared to death to use Priceline.com not knowing if my sister will ever arrive and what time I would have to pick her up. I use Priceline.com as a research tool then go straight to the airlines to book the tickets.

I had the same experience as Britt Reed. I agreed to a destination and price and printed it out before the payment. When I made payment my ticket was for an entirely different destination. I tried to call, email immediately, but I or American Express could not contact a representative in a timely manner. Its companies like this that give internet commerce a bad name.

Unpleasant surprise upon checkout from hotel reservation made on Priceline. Hyatt Regency in Monterey, CA charged and extra $10/night called RESORT FEE which is mandatory and gets you $5 in food at their overpriced restaurant and two expensive bottles of water in your room. Thumbs down on Priceline for allowing this bait and switch by participating hotels :-(

It works. . .but the website is slow and clunky. Too much time invested makes a shopper very frustrated. Although I confess I did get a decent price for a hotel in Boston (Never a cheap place. . .)

Priceline.com is one website you may want to wait on before entering. You must be prepared to enter the site, because it is so huge, that you may get lost in it. I'm not kidding. You have to have the amount of what you want and when you want it right there and then because you don't want thier customer service. If you make it to the check out stand, you are fine and have gone through any torture you may have gone threw.

This is the BEST place to get plane tickets. With a little patience, you can land the largest selection, but it's definitely a site to see if you plan on traveling. I'm really only familiar with plane tickets but they have many more features I'm sure are just as good.

Saves consumers money on airfare. Has a user friendly website. They usually give great notice upon getting tickets for you(usually one hour). The service is also very reliable as well.