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Cable and Satellite TV Providers

Need help deciding which TV company to subscribe to? No problem, you've come to the right place. You'll find plenty of opinions and reviews of various cable tv and satellite radio providers here. Feel free to rave about (or rant against) your current provider. Two good sections to start with are our Cable TV reviews and Satellite TV reviews pages.

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0 seconds ago

Review Icon ashleydiane reviewed DIRECTV in Satellite Television Providers:
I have recently moved into my brother’s house due to the fact that he could no longer afford the payment and choose to move to a rental. I called to get directv set up in my home. Directv told me that I would have to pay a $200.00 deposit and that each month part of that deposit would be applied back to my bill. That was fine, so I gave them my bank card information. They took the money from my account. I called to confirm my installation I was told to call another number. When I called I was told that my brother had not paid his bill from them in 2008 and until the bill was paid that they could not set up service for me and asked "Can you take care of this today". I told them it was not my bill and I was not willing to pay it. When I asked about my money I was told that it was nonrefundable and the only thing was dispute it through my bank. When I did this directv told my bank that my installation was never canceled so no refund could be issued. I called back and was given another number, then another number, then the second number I called yet again. They then told me that my account was pending and would remain pending until my brother’s bill was paid. I tried to reason with them telling them I do not live with my brother and will not pay his bill and that it is wrong for them to keep my money since I have never had service with them. They told me all I could do was contact my bank again or contact my brother to pay his bill. I do not work for directv and do not feel that it is my job to collect money on their behalf. I kept trying to explain myself and they said "there is nothing else I can do for you have a nice day", and at that point hung up on me. I have since then left a message with my bank, and filed a complaint with the better business bureau. I should hear something back within the next week. So as of right now I am still fighting for a refund of the money that was stolen from me. Be advised stay away from directv they claim to number one in customer service, but I have talked to many people who like me have had a very negative experience with them.
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7 hours ago

Review Icon taz89 reviewed DIRECTV in Satellite Television Providers:
Ive had dtv for 6yrs and up to now no problems, the problem is that "YOU PPL" always call in asking for compensation for paying your bill or being a dtv customer for x amount of yrs, when in the real world what do you get when you pay your bill?..............services, idiots. The way i see it is that we have all probably been wal-mart customers for several yrs but we dont expect walmart to provide us with a free tv or steak for shopping at there stores, do we? Well same thing with dtv they are a business and in some cases theres certain dirt poor, freeloaders that are just a burden on the company itself and it actually cost more money to maintain you as a customer then what they get out of you, i mean some ppl i know call in want a free dvr upgrade and there acct is past due every month, probably has never been at a 0 balance...now why would dtv give this customer anything because i sure as hell wouldnt!!!!! quit being greedy and cheap you get what you pay for and maybe you should try being nice to your rep next time, i do and it always pays off. At the end of the day dtv will not make money by giving it away and the equipment they have in space cost a fortune to maintain, much less if you want the introductory price to last for the lifetime of your dtv services, and for godsake read the damn contract morons and you wont be having any issues.
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yesterday

Review Icon winspirit reviewed Comcast in Cable Television Providers:
Comcast is lousy! Their channel packages are too expensive (service rep claimed the government forces them to charge those high prices, I'm serious). Their service and support is the worst. I'd never go back!
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yesterday

Review Icon marciatheran reviewed Comcast in Cable Television Providers:
Acabo de llamar a comcast y por supuesto como hispana mi primera opción era intentar comunicarme en my propio idioma, lo increíble fue que el representante no podía enviarme la señal a mi caja convertidora por que el departamento que maneja mi cuenta cierra a las 5:00 de la tarde, así es de que les recomiendo que investiguen el horario en el que trabaja el departamento que tiene sus cuentas y pues de algún modo prográmense para que sus sistemas les fallen únicamente cuando el departamento este en sus horas de trabajo.

Por parte de los servicios de cable se puede decir que está bien pero nada más, de parte de los servicios del personal que tienen en servicio al cliente en español, es una pesadilla, lo malo es que nos hacen pensar que todas las compañías que ofrecen servicio al cliente tienen el mismo personal incapacitado o discapacitado se podría decir; pero no es así solo que Comcast contrato a todos aquellos que tuvieran como requisito experiencia en servicio al cliente, discapacitados e ignorantes y sin considerar que tanto podían entender el español.
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yesterday

Review Icon hghdfhfgjkffghkdfgjkhdfhkfglkjdsgjhfgkjhfgkdsj reviewed Charter Cable TV in Cable Television Providers:
Charter needs to hire people who speak english, a phone tree where actual customer service is accessible, tv service without lines running through it, internet that doesn't drop constantly. Heck , why not boycott them completely. They are, by far, the WORST internet - phone and TV company I've ever come across in my life. I've used tons of other cable, internet and satellite companies without problems. I will be dropping Charter and spreading the word all over as many sites on this internet as possible that they are the worst service in the universe.
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yesterday

Review Icon ejohnson85 reviewed DIRECTV in Satellite Television Providers:
I used to have DirecTV and the only reason I got it was NFL Sunday Ticket, boy was that a bad decision. They wanted another $100 for sunday ticket in HD ON TOP of the $300 i was already spending. I called to cancel and they threw all sorts of reasons at me why i shouldn't, but i pulled the trigger and i cancelled.

A relative of mine works at dish network and he gave me a special discount for friends and family. it was good for a $75 gift card. I thought why not since i had just cancelled with directv. i got it about a month after i signed up and it was great, the customer reps i worked with were very accomodating and polite.

Better yet, he told me the discount works for anyone because there's no validation process on the site, so you don't really have to be 'friends and family'.

if you're as fed up with DirecTV as i was, try dish network and get this $75 gift card too

http://www.dishnetwork.com/redirects/affil/default. aspx?kbid=friend
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yesterday

Review Icon lovindemapplez reviewed Time Warner Cable in Cable Television Providers:
haha mothers!!! i dont even have twc yet but i say it is the best service i have ever seen and you are a dumb idiot if you dont like it so suck on them apples!
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2 days ago

Review Icon NDakotaQueen reviewed DIRECTV in Satellite Television Providers:
Absolutely the WORST customer service ever. I've tried and tried to work with this company for years (due to limited availability of options in rural areas.) Finally have had and am switching to a small local cable company, the customer service is the reason, period. From initial install, being delayed weeks, then the rep not being able to the math on where the installer was (hundreds of miles away and computing with time) telling me that they would be there even if it was midnight for a four hour install job, which of course I informed them they would not be, to errors on my bill, to being charged for services I never asked for and having to ask for them to be removed for a period of a year and half, finally received credit. Multiple issues of rude, arrogant, undeducated, unknowledgable, reps. Again this company has one of the worst customer service experiences ever, Avoid like the plague, the availability of channels is not worth the issues of dealing with this company, as well as being far over priced, hassles for networks as well as networks in HD. Plan to add six dollars a move per receiver on top of all other programming.
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2 days ago

Review Icon Ilvhaliewa reviewed DIRECTV in Satellite Television Providers:
The most un-eductated about their product customer service reps ever. While watching the Major League Baseball package Ive had to call them numerous times when a game that should be broadcast is not available. They always revert to the "major league blackout" argument even when its clear that is not the problem. One rep even told me that MLB games were blacked out if they didnt sell enough tickets!!! LOL when I argued with her, she became indignant. I tried to explain to her if that was the case, there would be no games available on the package. She was confusing it with the NFL. No use. Usually after hanging up the games appears after a few minutes.

Also, dont buy the argument that you wont lose your signal during storms. Living in Florida Ive found out that every minor rainstorm will knock out your signal. Sucks when your trying to record something on the DVR.

Ever notice that you suddenly have to purchase a package upgrade to receive channels you used to with out it? SCI, ESPN Classic, FMC etc... all have been moved to a more expensive package.

Directv used to be at the top of the industry. Ive been a subscriber since 1996, but theyve taken their customers for granted and bled us dry little by little. This spring Ill be switching to FIOS since they now off MLB Extra Innings.
Happy Viewing
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3 days ago

Review Icon swingout reviewed DIRECTV in Satellite Television Providers:
The PROTECTION PLAN is USELESS paid $5.99 extra every month for this plan but their TECHNICAL SUPPORT is NO HELP! I had an appointment for 8am -12pm and their Service Technician arrived at 2pm this happened to me twice! IT takes forever them to fixed the problem..
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