JetBlue is the best airline I've ever used! I fly out of JFK regularly, which is their hub. From the ease of the online purchase experience, to the moment I step off of the Airtrain and walk into the terminal, they've set up their airline so that your complete flying experience is as easy as possible. Before I even got to the main terminal, there were a set of kiosks with no lines, where you can check in. When I got to the main terminal, there were more kiosks and several areas if you prefer to check in with a person. (You can also print out your boarding pass online while you're at home, and skip this part all together.) When you get past security, it's almost like a high-end mall with great restaurants, etc. There's a "food court" area with burgers, sandwiches and more to choose from. (I use quotes because it's nicer than your typical food court.) There's a nice sushi bar. They have a big open space with tables and chairs - you can connect to you computer using wi-fi. Even the little details, like having automatic anti-bacterial foam dispensers strategically placed, are really nice (e.g., before you enter the food court they have a few). And, they have people standing around who can answer your questions. There's even a desk area set up where I found 3 people who were not swamped dealing with other things, who were sitting behind a sign that said "How can I help?" (After a horrible experience with American Airlines having to hunt someone down, then to only have him take me to some random gate where I had to stand in line, all to find out where my connecting gate was because THEY neglected to post this information on their screens, I am an even bigger fan of JetBlue.) I've flown them 5 times this year, and they haven't been late once (even getting to our destination early a couple of times). But even if I do get delayed while waiting for a JetBlue flight in the future, that's expected and I would still give them top ratings. As far as the flight goes, they have comfortable seats, the crew is always nice, funny and light. AND the best part is they have TV sets in each headrest, with several channels, that can be individually controlled. I could go on... I never do this, really, and I'm not an employee... I just told an employee I loved their airline, and he said "write a review" so I did!
