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Internet Service Providers

In this section, you can find and share opinions and consumer reviews of ISPs - Internet Service Providers. Drill down to the appropriate ISP list, and find your ISP. If your Internet Service Provider is not there, feel free to add it by clicking the link in the left hand margin. The big three areas here are: satellite internet reviews, cable internet reviews, and DSL reviews.

Recent Happenings

2 hours ago

Review Icon zjay reviewed Mediacom Online in Cable Internet Access Providers:
mediacom is a GIANT STEAMY TURD i have had mediacom cable and internet for about six months and i don't think i have ever had both work correctly at the same time The tech came out last time and said my problems were caused by the burial line coming to my house so he put in a new one which did not fix the problems so i now have had a nice fat orange wire laying across my front yard for almost two months they told me it would be a max of two weeks i am so glad that i pay for my landscaping. i have tried to order payperview ufc fights twice you know how great it is when friends come over bring drinks and nachos and stuff and then the payperview screen that you were charged for says it should be available shortly i really ish i could meet the guy in charge of MEDIACRAP and PUNCH HIM IN THE EAR...........MEDIACOM IS HOT GARBAGE.......
0 comments
votes 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

5 hours ago

Review Icon Rfp0923 reviewed Hughesnet in Satellite Internet Access Providers:
If I could give a lower score than 1 I would. We have been plagued with slow speeds from the start. We have 11 months left on a 2 year comittment and there is no way to get out of it. With the 200MB FAP we couldn't update Windows, get a software update for our 2 iPhones, nothing. We recently "upgraded" to the next higher level to give us a 450MB/Day FAP (at $100/month!!) and ever since then have had speed comparable to dialup (roughly 80-100K instead of 1.5M!). Customer service in almost non-existant and based in India. HughesNet is the worst provider I have ever had, period.
0 comments
votes 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

20 hours ago

Review Icon johnjdjdjdjdj reviewed Hughesnet in Satellite Internet Access Providers:
HughesNet is the worse provider EVER!!! Had them for over a year and everyday I wait until the time comes when I can finally cancel them without paying the 400 dollar fine for doing so. Also, they do not support the military at all! If you deploy to Iraq they don't care and you have to still have to keep your internet, though you obviously can't use it! The only company I know that does that!
0 comments
votes 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

yesterday

Review Icon rehaM lliB reviewed Charter Communications in Cable Internet Access Providers:
I received a letter (on red paper) stating I owed $44.00 on my phone and if I didn't pay it they would disconnect me. Wait a minute! I am on a bundle plan so how could this happen? I called and they couldn't explain it but they said if I got my balance to "0" I would qualify for a new bundled promotion that would give me phone, Internet, HBO, Cinemax and HDTV signal, and a converter box for $118.00. I said "Wait, I am paying $157.00 now, so how can you give me all of this for less money?" She said beacuse you have to sign up for 2 years. I said, OK, let's do this.
Now comes the fun part. I hooked up the converter box and found that I did NOT have HDTV. I called and they said "Oh, you have to have a different converter box and it will cost you anothejr $10.00 a month" WHAT???? I asked her to pull up my account and tell me what my monthly payments were to be without that new box and she said $149.00. Are you kidding me? What happened to the $118.00 I was promised, and where is my HD signal? Liers!-Liers!----------Liers !!!
All they would do to pacify me was to let me have the HD box without charge for 6 months and waive the fee for the tech to come out and install it. Big Deal !!!!
So my point is ----Caveat Emptor ! Let the buyer beware-----They will say anything to get you to sign up including LIEING !!!!!
1 comments
votes 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

yesterday

Review Icon chartercustomerfrown reviewed Charter Communications in Cable Internet Access Providers:
Like many people, I am stuck with Charter since there are no competitors in my area. If I had another option, I would cancel Charter faster than you can say "Network Outage."

I've had many bad experiences with their customer service. About half the time when I call, the representative picks up and says "uh hello?" like they don't know if they have someone on the line or not. One time I called and I just heard a guy talking about how he got into lots of fights when he was in high school and then he realized a customer was on the line and went into the "Thanks for calling Charter..." schpiel.

Automatic billing seems like it would be simple enough, you give them your credit card info and they just bill it right? Not with Charter. After setting up "automatic billing," I got a statement saying my account was a month past due. I again had to call customer service to resolve this issue.

Now for the actual services themselves. I have cable TV and cable internet. For the Cable TV, my cable box has to be restarted (turned off and back on) about once a night because the picture inexplicably goes blank. For the internet, my service goes out for 10-15 mins at least once a week, and when it's not out completely, it's spotty at best. Upload speed is very important for me, as I work from home and need to upload large files to clients on a daily basis. Charter's advertised upload speed is 2.00 Mbps. Last time I checked my actual upload speed on speedtest.net it was 0.20 Mbps. About a tenth the advertised upload speed.

Overall, they get an F- This company is run like the monopoly it is. Their company policy must be, if you don't have competitors, why bother trying?
3 comments
votes 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

yesterday

Review Icon techfreac reviewed Comcast in Cable Internet Access Providers:
I signed up with comcast triple play in June with a special they were running that included a $200 rebate. Well guess what 4 months later no rebate. I have called customer service as well as emailed. All I get is run around. They have not even sent the rebate form yet. Saying the customer service department is incompetent would be the biggest understatement ever.

Also the phone service works about 70% of the time. If you rely on a land line go with a traditional phone company because the service is spotty.

The HD channels work about 90% of the time. There are random outages on certain channels and random glitches on the others.

The internet works about 95% of the time and is pretty fast when it works.

So there you have it. Bundle if you must but you have been warned.

Cliff Notes:

Customer Service : F---
Digital Cable: B
HD Cable: C
Phone: C-
Internet: A-
0 comments
votes 1 Helpful / 0 Funny / 1 Agree / 0 Disagree

yesterday

Review Icon jrnewk72 reviewed DSL Extreme in DSL Service Providers:
DSL extreme is horrible. I took Leo Laporte's advice and boy was I disappointed. Went to their site and asked for the service they said was advertised and supposedly available at my residence. Then out of the blue they let me know that the service level I wanted (the speed I wanted) wasn't available in my area AND they said I was already committed to DSL Xtreme and therefore I would be forced to accept the lower speed at the same rare because "I had already clicked the button on their website that locked me in... and in the fine print they didn't guarantee that advertised speed... so I was screwed, I had to take the lower speed at the same price they charged for the higher speed that they advertised." WTF? I told them I'd look around first for comparable programs at the lower speed they were now offering but they said no, i was out of luck. I was already locked into a year contract, despite the fact that I would never be able to get the speeds they advertised at the price they stated because I was in an area that couldn't get the service at the speed advertised. Why then wouldn't they tell you that before you clicked the commitment button on their site? IF YOU CAN'T PROVIDE THE SERVICE YOU ADVERTISE THEN ALL CONTRACTS SHOULD BE NULL AND VOID! They'd prefer to take my money and provide shitty internet speeds than just do the right thing and let me out of the contract so that I can find the same service at a more reasonabe rate if the high speed isn't offered by them. IN CONCLUSION... Never ever use this company!
0 comments
votes 0 Helpful / 0 Funny / 0 Agree / 0 Disagree

2 days ago

Review Icon Josiah reviewed WildBlue in Satellite Internet Access Providers:
Don't get wild blue satallite Internet services.

If you're smart and have made it to this page I don't think I have to go into detail as to why. But the specific quam I have is the fact that in their sales literature they advertised that $49.99 purchased a level of speed and failed to mention or accurately represent the fact that they only allow 2.3Gb of 'upload' or 'usage'. Which effectively translates to about 2/3 month of light Internet usage. By light usage I mean my 65 year old father-in-law who only checks his e-mail because that's all I've shown him how to do, and periodicly relatives who come in to town surfing the web possibly 2-6 days a month. After you have exceeded the unethically low limit, they essentially and automatically cut off your service by slowing your connection to an unusable speed slower than dial-up.

But they know they've got you with your hands tied if you live out of range of other competing services. A $400.00 installation fee and the only other option being dial-up. Which we are returning to now because it's reliable and not subject to a 'fair usage' clause.

If the low rated reviews by users don't convince you WildBlue is not worth the money and you're are still going to call them for installation on their 'Value' or 'Medium' package, or even 'Pro' package (the package they claimed my non-computer savvy father-in-law needed)...be sure! to ask them, "How much Internet usage does 2.3Gb translate into per month?" If they can't give you a satisfactory answer it's because anything less than their Pro package is NOT ADEQUATE for NORMAL HOME USAGE! And much less for Average or Heavy usage!!

I am being fair in this review. The sales pitch misrepresented the product they where selling. We got hooked and now are painfully taking the hook out of our mouths.

Hopefully, you will be able to make a more informed purchase decision as a result of your time spent reading this review.

-Josiah
0 comments
votes 2 Helpful / 0 Funny / 1 Agree / 0 Disagree

2 days ago

Review Icon stazia00 reviewed Charter Communications in Cable Internet Access Providers:
I don't understand why companies are even in business when they cannot live up to decent customer service standards. In the case of Charter, they get away with it since they are basically a monopoly in the Farmington area. I had been a customer for almost 4 years, and I needed to reconnect my modem to another outlet in the same room since I did some rearranging, and they said that it would cost an additional $40! It is like your telephone company telling you to connect your phone to another phone jack would cost extra! I understand if I was adding another line, but it is the existing line! Where is the service after you continue to pay $55/month for what I must say is not that great Internet (it has been very spotty and slow most days), and on top of that they gauge the consumer. They have approximately 7 million customers nationwide - now that $40 really adds up even if half of those customers ask to "reconnect" their modem to another outlet! This is unjust and it is an unfair practice to make more money out of the consumer. On top of that, the supervisor I spoke to had the audacity to say, "take it or leave it," before hanging up the phone on me! Charter is in for its own demise - what am I not surprised that they filed for Chapter 11 back in early 2009? So much for shareholder value - if you cannot keep your customers, why stay in business?
1 comments
votes 1 Helpful / 0 Funny / 1 Agree / 0 Disagree

3 days ago

Review Icon winspirit reviewed Netzero in National Internet Service Providers:
I've been a paying member ($9.95 @ month) of Netzero since 2001 (even longer if you count free service). Prior to that I've used other ISPs: AOL; AT&T Worldnet; Peoplepc; Earthlink; even a local ISP and I've found Netzero to be the best for price and service.

Sure, I've had problems (getting disconnected; slooooow download speeds; etc.) but I've also had those same problems with the other, more expensive, ISPs. I figure if I'm going to have problems I may as well go with the cheapest ISP available, that way at least I'm not paying an arm and a leg.

I even tried their DSL and it worked well. I found out that they get their DSL from Verizon but I didn't have near the problems my mom does with her Verizon DSL and she pays way more than I did. The only reason I gave it up was the high cost compared to dial-up. The nice thing about their DSL is that I was able to connect on our 2nd computer via dial-up while our 1st computer was also online. I don't trust remote connecting in an apartment building.

I have had to use their customer service on a few occasions and, most recently, it has been just okay. It was much better in earlier years, every company seems to be outsourcing these days.

Netzero has improved through the years, I stay connected much longer; the banner is no longer a part of my browser page or the desktop background (it stays on the task bar while I'm connected); and there are no more irritating pop-ups. All of that along with the low cost, you can't go wrong.
0 comments
votes 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

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