There are few and far between good things said about Austin Plumbing Supply and its owner, Bill Sullivan. I talked w/him and can understand and agree with all the negative things said about him. While I was calling to get information/help, he got angry, defensive and rude. It is truly curious why he would be in such a customer service oriented business when he doesn't know a thing about good customer service and doesn't seem to care either. If he is in it for the money, it will come back to him. I thought he was just having a bad day, but after reading many, many different reviews from at least five different sites, it can be proven that he is always this way, which is very sad for him and his customers. I am sorry I had to talk w/him, as it was a very unplesant experience and I wasn't rude to him, so there was no call for him to get rude with me. We will never refer anyone to him or his business.
