The short version of this story is that I took my car in for a problem I was having with the air conditioner, and when they called me with a rediculous estimate, I told them not to fix it and I would come by to pick the car up. After taking the car home, I discovered that the technician had deliberately damaged my vehicle. The complete story is below, if anyone is interested.
My air conditioning was not working, and so I took it in to McPeek's Dodge and they replaced the switch on the dash. They charged me $250 to replace a switch, but I agreed to pay it so I can't really complain about the price. When we picked it up, the air conditioner worked but the fan would no longer blow when set to low. We brought the car back expecting them to take care of it, and instead was told it was going to cost another $150 to replace the blower resistor. I told them not to fix it, that for that price I would fix it myself, and went down to pick up the car.
I immediately went home to remove the blower resistor, but I could not get the connector off. After an hour of struggling with it, I finally managed to force it off and then found that they had glued it in! As a result, both the resistor and the connector on the wiring harness are ruined. The glue had not yet fully hardened, if I hadn't gone straight home to work on it I may never have gotten it off.
I returned to the dealership and spoke with the owner, hoping that he would take care of the problem. I was not looking for compensation, I was only hoping that he would address the issue so it would not happen again to anyone else. I showed him the damage to the car, and he brought the service manager over to look at it. The service manager immediately denied gluing it, and then they called the technician that had worked on the car. He also denied gluing it, and that was good enough for the owner. "They said they didn't do it," was the only response I got from him.
This dealership has a very friendly staff up front. They are all smiles and handshakes when they're trying to take your money, but behind the scenes they will do whatever they can to take advantage of you. And if you ever have any trouble, you will definately see their true colors. I would recommend avoiding McPeek's Dodge at all costs!
