I have used Caplan Glass before with great success, but it seems now they no longer care about customer service.
I was trying to coordinate glass repair with Caplan and requested a measuring appointment. They came, they measured, then never called. I had to call them to request that they actually order the glass and move forward with the job.
Next, they came and replaced the wrong glass, then claimed they didn't. Now they are claiming they had to "re-order" the glass because it was the wrong size - meanwhile they never called to say anything was wrong.
I asked them point blank why they didn't call to address this issue, and told them their communication was terrible. The dispatch person, who I can not in good conscience call a customer service rep said, "Well I'm coming in on the tail end of this, so I don't really know what's going on."
Company is unapologetic if something goes wrong. I guess they think they are the only game in town. I recommend you look elsewhere for glass service in Baltimore.
