So three days ago my mother who lives in Salem Oregon bought me a jax phone and a twenty dollar top up card and mailed them to me. They arrived this morning and i tryed to activate it over the phone which was an epic failure (their voice recognition software is terrible). So i decided to acctivate it onlinne as the package directed. I activated my phone and added the top up card to my account and for the first ten minutes or so my phone worked fine i sent and recieved around twenty texts and then all of the sudden it stopped working. I checked my phone balence and it said zero (I had enrolled in the unlimited texting plan) I called and fought for about ten minutes with the computer and it finally let me talk to a representitive who told me (in a very demeaning tone after he confirmed that i was sixteen) that my top up card (which was in the mail with post marks to prove it as well as a reciet from the fifth when it was purchased) had been bought that day in vancouver washington (the city where i live) and had been used that morning. I told him that that was completely impossible and when he persisted in arguing with me and telling me that i was mistaken about how i got the card so i asked to speak to a supervisor. He told me that she was out and he would have her call me back in about ten minutes when she returned.
Fourty minutes later i decided to call back again and i got a very sarcastic man who kept refusinng to allow me to speak to a supervisor and placing me on hold. He then told me that it was not their responsibility to fix their error that it was the seven eleven where it was bouught at which point I asked again to speak to a supervisor this time in a very demanding manner.
I waited for fifteen minutes and finally a female supervisor who refused to identify herself answered the phone. I explained the situation to her and she agian told me that the card had been purchased and used in Vancouver that morning and that the card i had in my possesion was their used card..... even though my card had been in the mail for the last few days (have i mentioned i have the postmarked envelope as well as the reciet?) and that is was not Virgin mmobiles responsibility to honor the card because "I was ovbiously lying about where and how i got it because I had had to have either gotton the used card from whomever had used it or my mother had stolen it". At this point I lost it. I think its a very basic rule of any customer service representitive handbook that you do not under any circumstance call a client and her mother liars and theives. I am completely disgusted. Its very ovbious to me that they made a mistake and put the balence into the wrong account. I was friendly and polite the whole time even the second time but I was treated like an idiot, a liar and a theif.
My mother called them back and interestingly enough they were very polite and helpful to her and they say that my phone problems should be worked out in the morning. It pisses me off that Virgin Mobile treated me that way because I am in their eyes a child. I am not a moron! Yes I am sixteen but I am also a sixteen yearold that attends high school, college and working 28 hours a week. I have money to spend on this phone and I should be treated the same way as an adult. I am truely and utterlly disgusted with the way they treated me and as soon as this month of service is over I am switching to Cricket.
