This agency does not deserve even the 1 star.
I will never rent from them again. Had a car confirmed at Jackson Hole airport.
After calling Dollar from a malfunctioning plane in California and rebooking for the next day,
the arrival Dollar agent in Jackson, Wy was rude and refused to give us a car! Then they doubled their price because we
were a day late. Their excuse is that the agent made a mistake and booked us for 2 days AFTER our stated arrival date. That was the Dollar agent's fault; not ours. We ended up paying the
double quote and contacted Dollar afterward to obtain a refund. That did not work, so I contacted my attorney. THEn,and only then did dollar refund our money to my credit card(which I had also disputed) I have rented from other agencies, National, Hertz, and Alamo. I will NEVER stray from those agencies again! Dollar is a total "rip-off", so customer BEWARE! Now looking at the reviews, I guess I am not the only customer who had a near "rip-off". Also, not only was the reps at the agency in Jackson Hole rude; but the cars were all a mess! Dirty, dented, and scratched up.
