Worst experience. My brother booked the ticket in April 2009 from continental website his Nov 2009 journey. When he went for checkin (4 hours before flight time) He came to know that flight is overbooked, continental staff was not ready to talk, they blammed him that travel agent gave him ticket even if flight was ovebooked it is not their resposibility. After 2-3 hours arguments, he was able to get seat at 2 different location for him and his wife who was travelling with 3 month infant. When they was about to enter in the flight, air attendance told them they cannot take their carry bag inside flight. My brother and wife requested them many times to let them carry a small bag since it contains baby's dipper/cloths/formula but attendance staff was not ready to listen. Finally he just removed few dippers and formula from bad and kept it in small plastic bag. In other hand bag he had some original documents for visa and jwellary the bag was not locked since it was carry on but airline staff forced him to checked in that bag to go with cargo without lock. The staff was trating them like they are travelling without paying. This is the worst airline. This experience was for international flight from Newark, NJ to Mumbai, India.
I will never travel with this airline again. If you are travelling with kids, be careful. The staff s so rude that they don't care for 3 months old baby also.
