On Dec 30. 2008, I purchased a purple blouse from Kore. Prior to purchasing this merchandise, I noticed comestic problems in the lower region of the top. The sales representative and the Manager (Natallye Alzerrca) looked at the top and decided to give me a 15% discount. When I took the top home, I noticed more damamged to the blouse in the upper left region that was not visible due to the overlapping of the collar. Couple days later, I returned to Kore and showed the sales rep the damaged to the blouse. She refused to exchange the blouse for a new one. I requested to speak to the manager via phone, who initially decided not to give the exchange but reluctantly decided to approve an exchange for a new blouse. The Manager requested that I return the next day for the new blouse since it was not in stock in the store at the time. I requested the sales rep to notate this on my receipt, which she did (see receipt attachment). I returned to the store on Feb 03, 2009 to pick up the new top promised to me by the Manager. The sales rep attempted to give me the old top and told me that the Owner refused to accept the exchange. I requested to speak to the Owner but I was told that he was not available. I then again, requested to speak to the Manager that granted the exchange. The Manager said via phone to the sales rep that she has no time to talk to me and she will call back. I was furious my both responses and decided to leave the damaged blouse with the sales rep.
I have been a loyal customer of Kore and I've purchased numerous tops and accesories. Because of this incident and poor customer service, I will no longer purchase any items from Kore Boutique and will encourage my peers and collegues to the same.
