I have been using the Red Fox cleaners on Bandera Road for about four years.. I just had the worst experience with them and to be truthful, I never thought I would have issues with them. Of course, until now all my business involved simply writing them a check on a weekly basis.
My issues are with both a woman named Janie at the Bandera Road location, and her so called superviosr Jennifer Moss.
On October 2nd I reported a lost shirt. Fifty bucks, usually not a big deal, but it was a gift from my daughter.
Today, just today, I am told that I did not fill out a claims form for them to take action on my shirt after two visits and two ohne calls. My issue now is not with the shirt, but with the attitude of both Janie and Jennifer. Seems as if as long as I was writing that check, life was good. Now I have a problem and all I get is "what you have to do, what you have to do, what you have to do."
I became so irate that I asked for a supervisors name and phone number and I had to ask for it five times because she,Janie, would not give it to me.
My exact words were "Janie, for a minute pretend like I am your customer and as if you care about me and let me speak." All she kept doing was shoving a claims form in my face.
Then, I reach Jennifer and her words are "do you understand" and "what else do I need to talk to you about?". I asked for her supervisors name but she hung up on me.
I spend between 45.00 and 52.00 dollars per week at this business. the cost of suits and dress slacks. I will NEVER step foot in that place again. As stated, my issue now is not with the shirt. It is with the attitude and treatment I recieved after giving Red Fox so much of my money. I not only will NOT give them any more of my money, but everyone in Braun Oaks and Braun Station will hear from me and I will discourage anyone from doing business with them in the future.
