They do not care about their tenants. This becomes evident after only a week of living at one of their properties. They have a truly miserable office manager named Anne M. - getting a cavity drilled is preferable to speaking with her.
Good luck getting any maintenance or repair after asking only once. One example (of many) - There was water leaking into my apartment so I called the emergency maintenance pager. No response after a week, so I try it again as by this point there is water damage which I mention. Still no response so during the day I reluctantly call Anne and have another awful conversation about the leak and the water damage. Another week goes by without anybody coming to take a look. Mold is now growing on the wall and the floor. The wood (hardwood floor) is now warped where there is now a tiny stream running across the hallway. 25 days after I first reported the issue, I stop by the office in person on my lunch break and show Anne pictures of what is happening to their property. I get another healthy dose of her famous negative attitude. The next day though, maintenance personnel finally visits my apartment, and 3 days later the issue was fixed. Almost a whole month for a water leak!
When I first moved into the apartment it was filthy. I had to pay a cleaning person off of Craigslist $60 to give the place a once over before moving in.
The only positive thing I can say about this company is that they are somewhat desperate for tenants. This allows for bargaining by the prospective renter, and the person who shows the properties that you end up bargaining with is not Anne, so its not so bad.
