4cats,
This is not the place to make customer service requests. Since you posted anonymously, there is no way that we work to find a solution to your problem. I show no open customer service enquiries in our system that look like yours.
(update) We did find your order for custom made items that are made to order. As stated online they take 4 weeks to produce as they are made to order. Since it hasn't been 4 weeks yet, we do not consider them late. We have gone ahead and cancelled the order and made sure that you were credited. I do show that we have been in contact with you about this order on several occasions and explained, that as described online, the items are made to order. All four times you asked you were explained this. We never misled you but did refuse to give you an exact ship date because there was not one at the time. We didn't want to make something up but did say the day they were completed, we would ship them out and to expect it to be around the stated 4 week time period.
DHS
For tcushman,
I show that Visa decided in favor of us the merchant. The problem wasn't with the fact that the items didn't match. If that was the issue we would have issued credit. The problem and reason credit was denied was the fact that you installed every item you ordered (10+ item), (you even mentioned in an email that you knew credit wasn't possible) and then you sent back all of the switchplates thrown into a bag along with the screws. This caused all of the items to be scratched and not able to be resold. The items were originally sent to you individually sealed and protected.
A little respect for us and our product would have given you a satisfactory outcome.
DHS
For Pnews,
This customer was sent the exact items that they ordered. They claim that they had issues with a previous order but no record of an issue is on file, yet they ordered from us a second time. It could not have been too big of an issue.
Once an order has shipped, the order cannot be changed. That is a matter of logistics. UPS cannot change out the items in transit. We did apologize that the customer received items they did not want, but did explain that they received what they ordered. As a side note, there is not a Larry employed by us so details from the customer are a bit suspect.
DHS
shopper1234,
Again, anonymous postings offer no method to resolve the situation. All returns are processed and given credit. Returns are fact of retail and we would be foolish to think otherwise. If the return was sent ton an incorrect address, or was well beyond the return date then credit would not have been issued or may have been delayed.
All returns to our location are credited within 7-14 days of receipt as noted on our policies section. I do not show a chargeback around the time of this posting so I do not believe that Visa acted as suggested.
Again, without a way to know the actual order in question, we cannot offer a solution or an exact answer.
DHS
