chizip
member since 06/22/2010
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3311 days ago

Complaint against Ken Chef and Emily Manager
Tuesday June 22 2010 12noon
Lakeland 3300 N. Ashland Ave Chicago, IL 60657 773.244.4200
Hello I am a loyal customer at Whole Foods. I usually spend about $150 every 2 weeks in groceries there. This was my first time visiting this particular location and I am appalled by the way I was treated.
1) The sandwiches in the deli department looked stale and spoiled. The bread looked hard and the cheese and meat looked hard.
2) When I asked to sample a sandwich your Chef Ken was rude and refused to allow me to taste the sandwich.
3) The manager Emily was pretentious. She said the sandwiches are not samples and the entire time I was in the store she followed me around.
4) I feel victimized because the manager Emily stalked and watched my every move as if I was going to steal something. She made me feel very uncomfortable and harassed.
5) Maybe I should feel grateful that Emily saved me approximately $150 because she prevented me from completing my shopping for the week. I felt like she wanted me to leave, therefore I felt compelled to take my business elsewhere.
6) Is it Whole Foods policy to not give out samples, stalk customers and treat them like common criminals?
I was walking through the deli area and a chef (Ken according to his name tag) was standing behind a table holding a huge knife that had 2 "exposed" subs on it. The subs had no wrapping, plastic or anything they were just sitting on a cutting board uncovered.
When I saw them I thought that's not very sanitary. I requested to taste the sub that had meat. I wanted to taste the sub before buying it because it looked dried out and stale. It was only 12 noon and I thought it was odd that the sub would look spoiled that early in the day.
That's when Ken said, "I don't have any samples they are all gone."

I have never experienced this at any other Whole Foods. I went to customer service and asked the employee about the store refusing to give customers samples. The employee said he had never heard of that before. That’s when Emily (according to her name tag) ran up to me and said the store just started a new program today called "subs to go". I thought what a coincidence.
Then I asked her what does that have to do with the chef refusing to give me a sample? She said the subs are not there for samples? Also the entire time I was in the store the manager Emily was following me. I ended up leaving without buying anything and had to go to one of your competitors to buy groceries. Usually my shopping experience at Whole Foods is very pleasant but this specific location is terrible when it comes to customer service. I will never shop at Whole Foods again.


That's when I decided to buy a bottle of carrot juice and leave. When I saw the price of the carrot juice I literally almost pasted out. They were selling 1/2 gallon of Odawalla carrot juice for $9.99. At Jewel Osco and Dominick’s it sells for $6.99.
Also the entire time I was in the store the manager Emily was following me. I ended up leaving without buying anything and had to go to one of your competitors to buy groceries. Usually my shopping experience at Whole Foods is very pleasant but this specific location is terrible when it comes to customer service. I will never shop at Whole Foods again.

This store is tiny, overpriced and their attitude is "we aint giving away anything for free". I have never been treated so poorly. It's bad enough they price gauge but then they treat their customers like common criminals. I will never spend another penny at Whole Foods.

What purpose does Whole Foods serve? They don't care about their customers, they are rude, they price gauge and most of their products you can find at a large supernarket or online for 30% cheaper.

Rodent infestation at Whole Foods in Lincoln Park
July 9, 2008 by Matthew McClure
Thinking about picking up pecan encrusted salmon cakes from Whole Foods in Lincoln Park on your way home tonight? Think again. The Chicago Department of Health shut down the store this afternoon after discovering a rodent infestation. “More than 100 [mouse] droppings” were found in one cooler, according to a Crain’s article.

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