Customer for over a year on prepaid plan. Phone works ok. The sight and phone service has a hip hop feel to it with lots of music and street style wallpaper for the phones. My problem is with customer support. I upgrade from a gray scale to a color phone. All I wanted was my account and number transferred to the new phone (the number was already assigned to boost mobile). This should be simple but it took three call before getting somebody that knew HOW to do it. Just today I wanted to update my credit card info and the website said I needed to call Boost Mobile Cust rep to do this. I call and after 2 dropped calls I got through. I explain what I wanted to the rep indicating that the card info now on file is no longer valid. The person said I should update the info online. I laugh and told them the website said card info can only be updated by calling service rep. She then takes my boost phone number, my full name, my password for the account, my last 4 SSN, my home address, my prior addresses, my age, my date of birth, then said there's some challenge questions. None of the questions made sense but I answered them accurately. She then ask if I live in New Orleans, Beaufort NC etc. and I answer no to each. She then says you can't use the card because the challenge info wasn't answered correctly. She blamed the bank but the questions I set up at the bank are not even close to ones they asked. I ask what recourse I have and she said you have no recourse. That's it. No one to call or write. Nothing. I could to buy a Reboost card and recharge that way but I can't use my card online despite all the information I gave them. I talked to the Supervisor and thou he was friendly he wouldn't even verify if the information I gave them was even correct. I'm left with no recourse. Do I call back another day or what? They offer nothing to help me. I'll use their services since I bought the phone and I can still reboost the minutes but once the phone gets old I'll be looking elswhere.
