same deal for me... trying to cancel a flight
been on hold for 3 hours total... 3 hours...
I was actually able to talk to a manager, all he said was
"our cancellations team is extremely busy"
i said hire more people, he said we hire people all the time,
he said to go on hold, and eventually someone will answer
its been almost 3 hours now.... nothing
so mad I can't even put it into words
I want to book a flight to their head office and punch
the manager in the face.
