If I could give Comcast less than 1 star, I would. Where to even start? First problem was that our internet service would go out every other day. Comcast would come and claim to have fixed the problem, and then it would go out again later that day. We would call again and learn (again) that they wouldn't be able to make it out for another few days. After over a month, they finally figured out that their cable lines had gone bad and replaced them. After they fixed the lines, our internet worked, but was slower than a wireless connection and would still intermittently go out for 15-minute spans every other hour. Then there's the issue of Comcast's customer service- or lack there-of: rude, slow, incompetent, and complacent. They seem to care less whether they fix the problem or not. The least amount of time I was ever on hold was about half an hour, and they always claim that there's "nothing they can really do" and try to pass off the responsibility for the problem onto the customer. I have probably spent close to 10 hours in the last year on hold for Comcast customer service, often only to get cut off (especially when I to speak to a manager.) Going into the office is no better. One month I paid my bill in cash at the office only to learn that they never posted it and had no record of the transaction. Because I had not kept my reciept, I was forced to pay the bill again, with a late fee. Shortly thereafter, frustrated with Comcast, I shut off my service. I brought all my equipment back, paid the remainder of my bill, and asked if there was anything else I needed to do to get my service shut off. They told me that I was good to go, that I had returned all the equipment they had on file, that I had a $0 balance, and that my service would be disconnected on the requested date. Two months later, I discover a bill from comcast for two months of service and late fees. I called (was put on hold, of course) and finally spoke to somebody who said that now I had a modem on my account that I had never returned (by the way, I never received a modem from Comcast and have always used my own) and that the service had not been disconnected and that I had been billed for the last two months (even though I've been living on the opposite side of the country.) The woman on the line finally said that she'd take the modem off our account, put the disconnect in, and that we were being refunded $40 for some reason (I guess they had over-charged us for something. Big surprise.) One month later (today) I discover another bill from Comcast (SHOCKER!) I called, was put on hold, waited half an hour, was called a liar when I told them I never received a modem, asked to speak to a manager, and was finally told that the manager would call me back (I've been told this by Comcast before and have never been called back.) Comcast is the absolute worst company I have ever dealt with in my entire life. I will absolutely NEVER do business with them again!!!
