I should have run so far away and so fast when US Bank approached me to open an equity line. Not only did their sales rep LIE about the options and the interest rates to hook me, but now I've learned that the only thing I can do online is LOOK at my account. Can't pay it, can't pay from it. Total waste of my credit. It's been this way for nearly a year and all the internet people can tell you is sorry, that's the way our system is. Avoid US Bank. Go someplace else!

I had horrible customer service at US Bank. They charged me $75 in charges for writing 5 to many checks over the limit of 3. I was not told about this charge when I opened my account, or I would have never opened my account there. They told me that they aren't going to pay me a penny back of the money they stole from me. I am going to file a lawsuit against them in Small Claims Court. It's cheap where I live, $10, and close by my house. I might not win, but US Bank has to have someone represent them there or I will win if they don't show up. I'm also going to take as many depositions as possible at their branch office and I will speak in a loud voice when I go there to do that. This has been the worst experience I have ever had with a bank in my life, and I'm not a young man anymore. Stay away from US Bank. They have a bunch of scams to ring up fees and charges. Plus, I don't know any other way to put it, their tellers are dumber than a bag of rocks!

I, like many of you, have had a horrible experience with US Bank. I was charged overdraft on 3 items, 2 of which were made when I had enough money in the account to cover them and a 3rd which came in 3 days later that overdrew my account. They tacked on 2 because the 2 charges I made didn't clear until after the 3rd charge THREE DAYS LATER became an authorization. The third charge wasn't even cleared until the day after it was first posted... so the 2 charges I made first had 4 days to clear with enough money in the account to cover them. So I got charged $105 not to mention the money that was already in the account seemed nonexistant to them. I went to one branch three times to get it resolved. The first 2 times I talked to the same person who told me she would talk to somebody and call me and both times she called to say it wouldn't be refunded. The third time I talked to someone else and she told me I had to go to another branch in my town because the branch I was at couldn't do anything to my account. I went to the other branch to talk to the manager and I argued with her for 30 minutes while she talked to me like dirt (I won't mention her name *cough* Stephanie Kidd *cough* Whoops!). She wouldn't refund any of my money so I stormed out and promised to close my account by the end of the month (which I will as soon as I get my tax refund). Then I came home, sent a complaint to a private website, sent a complaint to a federal consumer website, and sent an email to US Bank explaining everything (overdraft charges, rude manager, closing my account, etc) and they sent me an email today saying they were sorry for the rude service, explained that my account had be charged correctly, blah, blah, but they did refund 2 of the 3 overdraft charges, which is all I wanted. I understood the first one, but not 3. I can't wait to get with another bank. Anyway, I suggest that any of you who are getting charged for things you don't think you should to get on their website and send them an email explaining your position. The bottom line is that if they want to charge these types of fees then they need to educate their customers on how exactly they do business. They are able to do this crap because they keep all of us ignorant. The next bank I go to I'm asking every possible question and leaving no stone unturned.

My wife made the huge mistake of over drafting with minor purchases like a cup of coffee and a pack of gum. Yes she is at fault (although to her credit she is usually on top her finances and she swears she checked her account online in the morning and she was fine) but to charge her $245 for this plus $8 a day is just gross and greedy. Screw you US Bank we had an account with you for just over one month and we are now closing it.

Too bad i can't give them half a star or LESS!!...id give this bank a negative rating if i could. IM SO ANGRY!!!! US BANK IS PISSING ME OFF! I just have to rant... Okay so they charged me a bogus overdraft fee and now they're holding my money for MUCH longer than they said they would. First it was day and now its more than a week! I flipping need my money! Previous reviews are correct, everyone has different stories about fees and what not. I'm so ANGRY!!!!!!!!!

I think most people below are overreacting. USBank isn't that terrible, they're just a large bank. Some branches have friendly people behind the counter, some don't. You'll get that when you do business with a company this big. Also, don't forget that a bank exists to make more money with your money. Those of you below who said that they don't care about you are correct, but that's true of any bank. If you don't watch what you're doing (writing checks with money you don't have, etc.), of course they're going to charge you. Of course I'd rather bank at a smaller local bank, but it really isn't practical anymore, so USBank works as well as any large chain bank.

Five Star Service??? Let's review there so called 5 Star Service. 1. Horrible customer service 2. Outragious Overdraft Fees 3. Employee high turn over 4. Every employee has a different story about the fees 5. They are not very professional. I could keep going on and on. 5 star service??? Here's my 5 star service, take your account to a bank that actually cares and treats you with respect. This bank has been a pain in my behind since I opened the account 3 years ago. Every time I have a question about my account and I ask the teller it seems that they are more confused than I am. I only when into overdraft once in the whole time I had my account and they would not work with me. I even spoke with the Branch Manager and he treated me like I was some kind of criminal. He was rude and cold. I asked for his supervisors name and number and he practually laughed at me. I could not believe it!!!!!! Needless to say, I did close my account and opened it at another bank. I will NEVER open an account at US Bank. Be careful with there specials. $75 in free groceries if you open an account. $75.00 is not worth it!!! Trust me, I was a loyal customer for 3 years!!! YOU HAVE BEEN WARNED.

I've been a US Bank costumer since 1999, and there is NO WAY I will EVER go back: (1) Without warning, TWO MONTHS before my student checking account was to expire they switched me to the worst check card imaginable for a student (minimum balance, monthly fees, etc..) and it wasn't until I saw bogus charges and physically spoke to a branch manager that they admitted their error and were able to refund me the money they charged. (2)I spent all my money in my account Christmas shopping yesterday (the 22nd) and when I went home THAT NIGHT I transferred money back in to my account to avoid an overdraft fee. However, because I'm Pacific Standard Time they still charged me because it was after 12am according to EST, even though it was 10pm for me!!! AND now they won't refund me. This is ridiculous. I'm leaving US Bank.

US BANK!!! HUH nothing says US about this bank, a customer to this bank since 2001 however when a accident totalled my car, the insurance companies auto and Gap had faxed documents to this bank advising of payment processing and soon would be delivered. However 6 days before Christmas- Hearless Huh this " bank" decided I was no longer valued although they had info in writing they would recieve payment they TOOK almost 300.00 out of my account without authorization although direct debit had been cancelled and all their good for nothing customer service manager could say that's policy and well you should have paid. The Gap insurance company sent the check out on 12/19/08 to this company and what I was advised from this terrible instituion is well when we get the check you will get your refund - the late fee 29.00 - the 50.00 fee for cancelling the direct debit option (that they still debited) I would have to wait 7-10 to get what is left back from my money. Some 5 Star service Huh? Yeah I feel the five stars in my rear from this Bank. I warn you all don't walk past US Bank to read signs, if they say come in we have specials yeah speacial hidden fees, specially screw their customers. YOU ESPECIALLY RUN TO THE NEXT BANK! you've been warned.

US Bank and their customer service are woefully ignorant, or willingly unhelpful, each rep has their own version of how the system works.
Negative charges are a fraud! And to further bury you they process transactions starting with the highest amount first, which causes all the smaller amount transactions to be the offending ones, customers easily end up with multiple $37.5 dollars charges for small transaction like a $3 coffee.

For those who claim customer just lack responsibility, its not, your in fairy land if you think that, every now and then someone overdrafts on an honest mistake, and if that person is of modest means, they will not have the hundreds it will take to inject into that vicious cycle that one single transaction creates. Its unfair banking practices in my book, and I hope that laws and regulations come into place to stop this.

U.S. Bank does suck.

I hate US BANK, do not go here for your personal banking.
They charge you overdraft fees like it is going out of style, I would never want to put my money somewhere not safe like US Bank. They don't care about your personal problems, they just want your money.

I opened my account about 5 years ago. The first year or two they were refreshingly great. Friendly, helpful, polite, smart, sympathetic, etc. I have no idea what has happened in the last year but they have gone way downhill. For the most part, the staff are surly and uninterested in their customers and jobs. This is both the call center staff as well as the branch staff. I lost my ATM card 3 weeks ago and am still trying to get a new one. Every call I make, gets me a different rep with a completely different answer. If you get the slightest bit upset, they either laugh at you (you can hear it), hang up on you for having an edge to your voice (a girl just hung up on my because I spoke the words "Like I said" to her), or are simply blank. I don't know if anyone reads these reviews, but stay away from US Bank. Five years ago I would have recommended them. Not anymore- not by a long shot. I luckily get to be a part of a credit union, so think I am going to go join them at long last. Staff seems far more capable than US Banks does. Plus, they don't charge you a lot of money for awful service (as if they are doing YOU a favor by holding on to your money). In fact, we are doing our banks a service by giving them our business, and our money - which they gamble with, basically, and get bailouts when they get too greedy and do an awful job. Take your money to somewhere else - somewhere that treats you as a human being.

US Bank accounts are a self managed account, if you cant keep controll of you finances then you need to take a class. I work for US Bank for over 2 years and have never had an issue with my account. Grow up and take responcibility, dont spend money you know you dont have and you will avoid od fees. When you open your account you are provided a Comsumer Account Agreement Book which outlines all of our procedures and fees any grown adult knows you should probably read this (DUH).

I recommend avoiding U.S. Bank if at all cost. I was unfortunate enough to have my mortgage sold to them, which was when I first had to contact them. Their first statement said I owed double of what my mortgage payment is. When I contacted them to find out why my mortgage payment suddenly doubled, the customer service man was extremely rude. He asked me to read him the entire letter that was sent to me by HIS bank (3 pages) so that he could "catch" me for not reading the fine print. I refused to spend my time reading out loud a letter HIS EMPLOYER sent me. (For the record, I had read the entire letter before calling and it had nothing to do with them trying to double my mortgage payment.) It turned out to be a "computer glitch". My second experience was with a car loan that my husband took out. We paid double payments for 6 months because US Bank auto drafted our checking account unknown to us (we did not sign anything and they have no record of us signing anything). To clear up the issue, the customer service lady (who was actually nice this time) said that we simply don't have to make payments for the next six months because our past double payments would apply to the next six months. To make a very long story short, the bank did not apply the payments correctly and tried charging me at least 1000 dollars in interest over that period. The kicker is that when I tried to get a history of my account showing how payments had been applied and interest had been calculated, I was told that this was "not possible" because I had differed from my amortization schedule by paying early... A VERY scary thought when the bank can't track it's own payments. I am still working on this one! Bottom line--STAY AWAY FROM US BANK!

I have been trying to close my account with them for three weeks now and they kept telling me I had pending balances... when there was nothing left in the account I tried once more to close it and then the monthly fee went through and the bank has so far charged me $240 in negative balance fees dating all the way back to the 12th of October (last statement above zero). If you bank with them GET OUT NOW! It wpn't be long before they go under.

They were ok for a little while until one day I went in, asked a legitimate question that I had a right to know in the first place, and got snapped at. It certainly showed a lack of being professional. If this person was having a bad day, staying home would have been a good option.

horrible! Horrible!! HORRIBLE!!! i WAS OVERDRAWN - MY FAULT, WHICH I TAK FULL RESPONSIBILITY FOR - AND WENT TO PAY THE OVERDRAFT. I WAS TOLD THAT BECAUSE IT WAS 4PM, IT WOULD BE RECORDED THE NEXT DAY AND I WOULD HAVE TO PAY YET ANOTHER DAY OF OVERDRAFT PAYMENT. I TOLD THEM NO WAY - I PAID THAT DAY AND IT SHOULD BE CREDITED AS BEING PAID THAT DAY AND THEY WERE NOT GETTING ANOTHER PENNY OUT OF ME.

WARNING
If your credit card information is stolen, USBank will not help you get your money back. It has happened to me and they have said that they are sorry, but they have to honor all the charges despite the fact that the signatures look nothing remotely close to mine. Be warned! You will have to sue to get any real resolution!

I too will be closing my account based on unethical overdraft charges. I check my balance daily, have numerous text message alerts and still have wound up paying $35 in fees for a negative AVAILABLE balance. My actual balance being well in the black. Overall I estimate my total loss to be about $300 over the last year. I can't tolerate it anymore. I am making a complaint to my local better business bureau.

we have had a mortgage with us bank for the last 8 years. In July I made two payments within two weeks of each other. We called the bank to ask them to apply one of the payments to August. Then we got a statement stating that our payment was past due. We called the bank again. Then again. Then faxed a copy of the checks from the bank with there stamp on it that it had been cashed by them. When calling they were rude and I was told there was nothing I could do about it. She said even if they made a mistake they would just prove that and nothing could be done about it. Another person hung up on me. Here it is September and we recieved another statement that we are in default of our loan. I am going to fax a copy of the checks to them again. we are being treated like criminals and they are threatening to take our house because I paid extra tward the principal I might add, and paid the payment early. There should be a law against the way we are being treated and what we have to go through for paying early.Can they take our house? I just read a news article about how they lost four payments from a man and forclosed on his house. Then when they found his money he was told he had to pay $3000 in fees. I hope I can get the help I need before this happens to us. I sure as hell will not give them an extra payment. Not going to happen. They should pay me for the hell they are putting us through.

I have never had a bounced check or other fees with this bank simply because I handle my finances well but I can tell from the many dealings I have had and their questionable policies that this place is a disaster waiting to happen. Every policy of this bank is geared to eventually screw the customer in one fashion or another. I feel like I am in a used car shop when I go there. I am in the process of opening a credit union account and slowly funneling everything out of there before they find a way to screw with my finances. If you read the small print, they fully expect you to give them notice before you want to close an account and it actually says "you cannot simply bring your balance to zero as there may be fees pending" I assume this means they will make one last stab at trying to find a way to hold a check or payment or something to get some more fees. I am astonished that they are allowed to continue as a bank. Everything they pull on the customer is just barely inside the law or they structure the situation to make it look like it is but there is no doubt whatsoever that their structures and policies are specifically designed to fleece the customer. Stay away from these people. I saw the writing on the wall and am getting out of there while my finances are still in order. I would have given them zero stars but one star is as low as you can select.

I hate US Bank. I closed my account with them after tons of overdrafts fees. One after another. On two separate occasions my fiance deposited cash and they never put it into the system. Thank god he kept his deposit slips and returned the next day as proof. The stupid teller said she accidently left the cash on the desk next to her computer and never deposited it. Who makes mistakes like that?

Wretched! I know that most banks surcharge for foreign transactions, assumedly for currency conversion. Even though I know foreign currency transactions/conversion for large banks are costless (as a professional economist, I can say this with certainty), I really didn't have a huge problem with this. I just found out the hard way that this price gouging outfit now surcharges foreign transactions even when such transactions are made in U.S. dollars! A customer service manager was unable to justify the cost to U.S. Bank with this type of transaction; all I got was that it was a new policy as of May 08. Its a shame that the banking system in the U.S. does things like this. If there is a legitimate cost a financial institution incurs as a result of having me as a customer, I'll pay it, but there is no way whatsover foreign transactions fees, overdraft charges, etc. are not subject to a ridiculous markup. Curses to you, U.S. Bank. You suck.

In 1967 I opened up my first checking account with US Bank and had been a devoted customer up until the middle of 2007. For many years US Bank treated me great, they had the same employees year after year and always greeted me by my first name. Then in the late 90s things started to change, their employee turnover was unbelievable. I just became another face in the crowd, and was treated like a stranger in the same bank that I had been doing business with for over 30 years. I had a checking account with direct deposit, and savings account and a credit line account with a flat rate of 11% interest. For many years I would borrow from my credit line account, pay it down to zero and then borrow from it again when it was needed. Not once did I ever get behind on a payment or never make a late payment on that account. In the middle of 2007 I came on some hard times and got behind on a credit card that I have and it affected my credit score. Even though it did not have anything to do with them, US Bank used that information to raise my 11% interest to 23% interest on my credit line account. Even though it was a huge hassle I told US Bank to kiss my ass and transferred everything to a different bank. There are a lot of different banks out there, why would anyone do business with a bank that treats you like shit.

I hate US bank. they do not care about the everyday, middle- class person. I am closing my account with them because they charged me 9 NSF fees after the check had already cleared in my account!! My mom's name is on my account and after I went in and spoke with them about waiving the NSF fees, because I am broke and have a 9 month old, they took all the money I owed them out of my mom's account without even consulting her!! I am going and closing my account today. Does anyone know of a decent bank??

These people are THIEVES. My debit card had an authorization ran against it for the totally wrong amount by a merchant, which never even got sent through as a charge. This didn't stop them from assessing me over $200 in overdraft charges. They were indifferent to the fact that this transaction was in error, and that the money was never even deducted from my account. Not only that, but I received some of the worst customer service I have ever had to deal with, as well as being directly lied to, when I tried to have this resolved.

I too am closing my account at USBank. Their customer service is lousy, the managers have that attitude like you are a peice of crap and don't bother me and get lost. I find ALL the bank managers could care less about you. I have had to deal with one in Pleasant View, Tn. This so called manager is a bitch and so rude, she needs to be fired but evidentally USBank CEO or owner likes them that way and encourage it from them. Also the bank in Ashland City, Tn and Clarksville, TN and Nashville, Tn. Hello I haven't found one yet that is courteous so I'm assuming they all are hateful to customers. Its not like I've been with USBank for few months or year, I've been at bank for along time years in fact, ever since they bought out the former bank I was with. Should have left then to another. Right now I haven't completely closed out but I am with another bank Community Bank & Trust a local bank that I can trust I can't USbank. I'm so afraid to close out Us because I'm afraid that they will put charges on my account for no resaon like they have did others, such horror stories. My daughter has already left this bank and my sister is thinking about switching also because they have started being so rude and mean to her for no apparant reason. These idiots don't have to have a reason just a bad bank. I'm disgusted with their so called managers, must have hired them when no other bank would. I feel sorry for people who stay with them. I noticed this excelsior30 in year 2005 said he had no problems I bet he has a different opinion about them now. I guarantee if he still gives a good report he is an employee of UsBank.

I agree with most the negative reviews here. Without a doubt, the rudest and most unprofessional management and customer service personnel I've ever experienced! Stay away from these people. There are many better alternatives out there.

I agree with the reviewers that state how US Bank is inflexible about charging fees. Such poor customer service- they aren't interested in building long term, loyal customers, just making money.

Us Bank is the worst money steeling bank that I know. They find ways to charge for overdraft fees for items that were already listed as cleared. I will be closing my account with them. Ever since I had my checks from work direct diposit I have been more broke than ever. If I over draft on one items they find ways to charge me for the items that already cleared, than they tell me that the items were pending not cleared. I do not know how they get away with steeling from customers. This bank should be closed down in every bank. They are criminal , crooks. I will be closing my accounts very soon.
mag.

Plastering them all over the internet for what they have done to the client I am POA for.Ms. Anita Clark

I thought US bank was a decent bank until tonight.  I really didn't like them or their rude customer service so in May I closed my account.  Before I did that I asked the banker if I had any pending transaction so when I take the money out that there wouldn't be any other charges.  She told me no everything went through.  So I said okay I want to cancel my checkings and savings account but I kept my credit card with them.  After they closed it and gave me all of my money back I went home and checked online to see if any of my checkings or savings were on there and they weren't except my credit card. Every here and there I will log into my US BANK account and ONLY SEE A CREDIT CARD ACCOUNT. Until tonight, I saw that my checking account was negative for a month!! I called US BANK to see what was going on and this rude "online bank manager" Amy wouldn't listen for anything.  The whole time she was talking over me and saying she understands what was going on but she didn't.  I told her I never seen my checking account online before just my credit card account so what was going on.  She told me she knows for a fact it has been there since day 1.  Funny thing is I've been on there constantly checking my credit balance and I never once saw my negative checking balance.  So as I was trying to explain my story she keeps on talking and talking.  So me being the CUSTOMER was trying to tell my story over here and she kept asking well are you here for my help because that is what i'm trying to do.  But she wasn't she told me the same BS over and over and wouldn't listen to what I had to say so to get my point across I tried over talking her and she hung up on me!! Last time I checked they were suppose to SHUT UP & LISTEN!! I also noticed that their site was getting a new look so maybe they just finally threw in my checking today.  I'm the type that would pay off my negative balance if I had any not keep it going on for a month and a half.  I never recieved any statements regarding my checking account..this is new to me but she had the nerve to tell me it's been there the whole time?! NO I have 3 different witnesses that saw I only had a credit card account..US BANK IS A BUNCH OF BULL!! THEY DON'T EVEN DESERVE A STAR!!!

Us bank is the worst bank I have ever used hands down! First of all for those of you who dont know each little individual branch is its own entity, and who ever happends to be the manager of that branch can do as they please in regards to your money. Not only is their overdraft fee the highest at $37.50 per overdraft, but they take it to another level and charge you $8 for every day your account is negative. This money adds up very quickly, and US Bank will not help you with the fees, or negotiate. They are terrible with customer service and horrible to have your money tied up with. Anyone who reads this and has a problem with US Bank should go and talk to King Soopers(which houses many us banks) and tell them what is really going on at the us bank in there store.

we have been banking with us bank for 9 years (back when it was first star)my husband and I had our personal and our business accounts there. at first, it was pretty good and then us bank took over and then their service went to crap!!! they started changing everything to get more fees... they changed the posting amount, they upped the fees and they constantly change things by putting notes on the statement they send in the mail. now, if you're an online banker, you don't check your statements because you've all ready seen what's going on. the latest thing they did to us was at the 800 number, gave us the wrong info (atleast that's what the branch is telling us) and now we have a fee that who knows if they are going to take care of it now.... my advice to anyone would be run, run far away from us bank and don't look back, they might charge you for looking at them !!!

I'm in the process of trying to close my corporate account - what jackasses they are! It was a second account that I hardly ever used, then... I had called to check the balance because I needed to transfer most of the account into my other temporarily, and according to the electronic/by phone account, I made sure to leave enough in there to keep it open. A month later (no calls, no notices), I got my monthly, and found that they charged me DAILY for a $30 overdraw, that had IN ONE MONTH reached over $240!!! I tried to call them, and nobody would help me because they said they had sent it onto collections, closed out the account. So I had my accountant try and reason with them, they reopened it for him, and then "generously" deducted $100 from it - but by then it had gone up well over $300!!! I go in to pay it off today, and they tell me that yet ANOTHER $90 has been added to the hole. That means they have raped me of more than $380 for a $30 mistake that their f'd-up electronic phone service made me think I could make; it should be illegal to charge 13 times the overdraw - that's absolutely INSANE. I can't believe they not only charged on average $8 PER DAY, but they never bothered to try and contact me AT ALL. I can't wait to close that out, and I will NEVER go near them, nor allow another person I know go near them again.

I agree with all the bad reviews of US Bank I would never tell anyone to bank or work there. Leave as soon as possible,management is terrible they lie and cover up ,the best thing for the banking industry is to shut them down.... Managers have no clue how to act professional or how to treat people. They lie to your face from the second they open there mouths. So think really hard before you would work there or God forbid give US Bank any of your money. They are only out to f*** people!!!!!!!

I am a college student and have had accounts for US Bank for about 4 years now, but their services sucks. Their online banking lies and when I think I have a little money for smokes or chew I will purchase it but then two days later i'll check my account and it won't even be on the pending list. After about 2 or 3 weeks I will go back and check and I will be in the whole about 400 dollars. This has happend to me so many times I can't even stand it any more. Their 35 dollars over draft fees it complete bs. Even if someone goes over 25 cents their SOL. I have called and complained so many times but it's like they don't even care, even when I tell them their internet banking is shit. Just taking money out of our hands and feeding their multibillion dollar corporation. F this I am going to a credit union where they actually care.

they are paid on commission, i was robbed also on the "the payements didn't go through yet" thing, plus the charge was $8 every day after you went overdraft, by the time i actually realized i went over it was well over $100 on a simple $9 purchase on gas at a 76 station, they said they could reverse about $20 for me on the overdraft, and then i wanted to close my account and i guess it costed another $25, so i spent over $125 trying to just end it all that day

I agree with all of you. They charge $8 per day for a return check. Worst bank in the country, they should not name their bank after the name of country.

They will nickel-and-dime you forever. I finally called and asked them to close the account -- and they then charged me a fee for generating a statement!

I hate USBANK! I have a mortgage by them the dealings in the last two years has been horrible. Every year in Febuary they return my payments and tell me I don't live in my house. Then I have to pay late fees of course and go through the trouble of waiting on hold for an hour then faxing them copies of my electric bill. I have had to call them many times for various reasons and every single person I've talked to is more than rude. Like someone else said they just talk over you and sometimes even hang up on you so that you have to wait on hold again another hour. Please stay away from this business.

their security measures suck!!!
i would never use them as my banking servise!!! please think twice before trusting them with your money! believe me i know!

US Bank sucks! The management is rude and not helpful. I have lost thousands of dollars in fees. Once, I deposited a third party check in the ATM which I had done before with no problems. This time they decided to reverse it in my account, but did not let me know until 4 days later. The branch manager explained they could do that at anytime for security reasons (stolen check or something), and he also thought it could of been for the large amount of the check as well. At that time, I had been a customer for 8 years. Why did they not call me, or let me know sooner. I had already written my checks for the month. It was a mess. With all the overdraft charges, I was out several hundreds of dollars. I had a valid check, and they reversed it in my account because of the amount and because they could do that at anytime. You would think they could of worked with me since I was a customer for 8 years. They are theives!!! Don't trust them. They are rude and just want your money to pay the management!!!

US Bank has always been good to me. I have been using them for 8 years for business and personal. Their fees are low and the customer service has always been great. It may be just the branch I use but I have used other branches that were fine.

Writing this while waiting on hold for US Bank. Had a lease with US Bank, at end of lease I bought the vehicle through my usual bank. Starting receiving phone calls (now a letter) from US Bank that payments were being missed. Frustration is I cannot seem to get to the person who can handle the issue. Now into the 4th person, reaching 60 mins of the phone (good thing I have a couple hours of paper work to get done while waiting on hold). Spent less the 10 mins on the phone with my usual bank to verify the payoff. I knew things were bad 3 years ago when I tried to arrange for direct payment of the lease and US Bank couldn't seem to process the paperwork (I tried 3 times). For others out there looking for a bank I would recommend going else where.

The other day I went into US Bank to deposit a large check--unusual for me because I work for cash and keep the cash in my pocket. The teller called me by my first name, asked me if I owned a home, asked me how my credit rating was, and informed me that I had several bounced checks in the last few months and that I should apply for overdraft coverage. What the Hell?
I had one overdraft two months ago--minus 46 cents. They could not cover it for me. What the hell? The teller wanted to know why I dyed my hair brown. Wow, fashion police and rude busy bodies. Going elsewhere as soon as the check clears.

As a former employee of US Bank (emphasis on former) I must agree with most of the negative comments. This is truly a "big box" bank with their eye on the bottom line. They don't care about the little people but will jump through hoops for those with at least a 6 figure deposit. They do not allow any room for human error. They even decided at one time to post debits before credits which greatly improved the income level for OD charges.
My accounts only remain at US Bank for my husband's direct deposit from Social Security and a pittance of a retirement US Bank gave me. As soon as it hits the account it is withdrawn and deposited into our local neighborhood bank (where I now work).
Best bet for one and all is to check out your local credit union or, if there is one in your area, check out the local "Mom and Pop" bank. The customer service at the smaller banks is outstanding.

U.S. BANK is bad...wait....it is REALLY BAD. Their online service is awful half of the time the system doesn't work. If you have loan accounts or line of credits with them make sure you send the payment by mail in time because if you wait for them to fix their "Bill Pay Online" you will just end up paying late fees, over the phone transaction charges and a hit in your credit as a bad customer. ALL THIS, When they are the ones that can't seem to fix their website. After having a manager call me a lier and treat me like dirt I decided to go with a local bank that gives me the respect I deserve. Not just as a customer but as a person. Their staff and their managers are rude, and hateful. The people on the pay by phone service are extremely nice though...probably they should get promoted to perform the customer service that managers can't provide or don't seem to be able to accomplish effectively...(oh, but I guess you have to be an A**Hole to be a manager or to have any authority inside that bank). Just beware, they are not here to help you or your account they are here to take your money and to charge you any way they can.

Absolute thieves! Read the reviews yourself (USBank and US Bank). You can easily indentify, and should ignore, the couple of reviews submitted by the bank's management. I majored in business and I promise you that if you give this bank access to any of your money you WILL end up as ripped-off and pissed-off as everyone else who has had the misfortune of trusting US Bank. Brion C. Former account holder.

Us bank is by far the WORST bank in the whole united states. they have the worst customer service!