READY HOSTING CAN'T SUPPORT:

- Me and other 8 designers came around these type of issues while using READYHOSTING.com

"Temporary Interruption"

No matter if we were using a PC or a Mac OSX, the issue would pop up while trying to access their "unreliable" Site Delux

For a period of 8 months or month, we death with that similar issue every week, every day! It came to a point that I would spend as much as 4 to 6 hours a week on the Chat with their crappy support staff. I had access to all of my clients web-pages and at times we would have 5 computers, 5 different accounts, same issue "TEMPORARY INTERRUPTION", which did not allowed us the following:

- We couldn't access the build sites to make modifications using Site Delux - We couldn't upload files nor make changes to the created web pages - We constantly tried to explain ReadyHosting.com that the issue was caused by them and not by our computers.

We tried using at one time 3 different computers. 1-Windows PC with Windows XP, 1 DeskTop PC with Windows Vista and 1 Mac OSX. All 3 computers we ran the SiteDelux application with ReadyHosting accessing the ReadyHosting with FireFox Mozzilla web-browser, "TEMPORARY INTERRUPTION". We refreshed the cache files and "TEMPORARY INTERRUPTION", we then changed to Netscape Web-Browser, "TEMPORARY INTERRUPTION".

We went to the extreme and video taped our issue, just to have it, in case they came out stating they could not understand. Every time we chat on support they said: "Everything looks good from our end, there is no problems with your site"

I had a co-worker of mine access from his terminal at the same time I was logged on Chat support for one of my clients page I was coming accross lost files. 1 agent told me: "We are experiencing some down time in our system, it should be back up in 2 hours", while the other agent was telling my co-worker on the same client account: "There is no problems with our server, our system is working fine. You need to re-upload your files."
Very bad for business! My suggestion is, DO NOT waste your time and money with ReadyHosting.com They will take your money quick, but they won't invest back into their business. They are not making the necessary updates to make their system work smooth with XP, VISTA or OSX Operating System.
We are now with BizLand.com and there is not problems. Everything runs great, even with our MAC OSX, VISTA or Windows XP. Their system is flaw-less, their support tech is very highly trained and there is never lost files or down time. Our overall experience with BizLand is great. Our business has gained much more new clients and when they request new changes to their pages, those get done fast and quick without any complications.
Bye Bye, ReadyHosting.com, I know some where down the next 3 year they have got to be out of business.

Awful. Abysmal. Horrid customer service. Their customer servers tell you their name is "Mike" or "Greg" but from the sound of them (and the connection) it's probably "Abdul," "Salaam" or "Anwar." I'm free from them now. You've been warned.

Their customer service went down the tubes when they were bought out months ago. Now, they change their terms of service without notice and start charging cancellation fees. They have gotten their last dime from me! They were a great company a few years ago, but they are not worth the heart ache and money any more! If you too have been surprised by the cancellation fee, please contact me.

Again Readyhosting is down!! realy sucks!! more than 6 hrs now... their CSRs don't have access to the system...

Just horrible. I have 3 sites with them. The last year, this company has gone down hill big time! Email or web site problems almost every day. I have lost all confidence that I will receive all my emails or that ones I send will be sent successfully. Since I use my sites for business, I am sure I have lost business that I will never even know about. I am going to move from these guys ASAP but it is so time consuming. Avoid this company like the plague.

Super host

If I could choose less than 1 star, I WOULD! I have been with Readyhosting for more than 5 years and I have approx. 7 personal accounts and over 40 resold accounts with them. Their service used to good but it seems that sometime in 2007 they decided to let a monkey run the show over there. Email issues, website issues, billing issues, bad customer service, and so on....! WTF? Needless to say, I will be moving my personal accounts and all of my resold accounts to a reliable and reputable hosting company immediately. Bluehost.com, 1&1, or another.

Readyhosting sucks! Last weekend they were down for more than 1/2 a day and when they came back up, they did not even have the decency to notify their clients as to the problem. Well, guess what...they are down again. Ever since they sold the company they have gone downhill. Their tech support seems to make-up solutions that would not even make sense to neophytes. I am getting out. Be warned...don't go with Readyhosting.

Same story different day. Their tech sup(poor)t is horendous. they are incompetent and lack the basic skills to solve even the most common problems.

I just talked with support at ReadyHosting.com and they said my problem with my database was fixed at 9:38. The instruction from the Tech Support Group was to "log in from the log in page". Wow, I never tried that before. And it took four days to get this type of professional guidance.

Well, since my problem had nothing to do with logging in, after four days of discussions and promises, they have successfully fixed something that was never broke.

My disucssion with them tonight discovered that the people in tech support cannot talk to the people in tech support that actually fix anything. They are in two separate locations and they can only email each other. They do not have any ability to pick up a telephone and actually talk to someone person to person. They can only send emails. This would explain the numerous communication errors in trying to get this fixed over the past four days. This is the second time they have proclaimed victory in solving my problem only to find out they have fixed something that was not broke.

Just to add more sad humor to the situation, they quite seriously explain that I was going to get a call in the morning explaining that the problem is fixed and considering my problem is not fixed, I should probably ignore that message. It was sent to the people who call people to tell them their problem is fixed, but they can't stop the message now that they discovered it has not been fixed because it was already sent to them and again they can't retrieve the message once it is sent and of course they can not call anyone on a telephone.

Another discovery is that they don't have a CEO or President. At least no one that they will identify and no one in the organization has a telephone that I can call. I can send an email, but no telephone contact other than the people who actually the answer tech support line, but they don't have telephone contact with anyone else, even those who actually do tech support. So talking with them doesn't get you that far, but they are more than happy to send an email.

Boy, am I frustrated!


Buyer beware.

I have been with Readyhosting for 5 or more years. Everything worked well and support when I rarely needed it was great. However since they have changed management and software, the service has become less than no service at all. First, don't try to use their phone numbers for support or billing or sales as after 10 minutes on hold their phone system automatically drops the call. So if they don't answer within a few minutes you are wasting your time to continue holding. Second, there is a major disconnect between the people answering the calls and the technical support people. That is if they even have any technical support people. I have called about a problem with the e-mail and was told that a technical person would contact me within 48 by e-mail. I explained to the person on the phone that contacting me by e-mail wouldn't make any sense because I couldn't retrieve my e-mail so she agreed to have the technical person contact me by phone. 48 hours later I still had the same problem. I called again and the person said the original person had corrected the problem and sent me an e-mail. The phone person apologized for the mistake and assured me things would be corrected and I would receive another phone call when all was well. Another 48 hours passed and I still couldn't retrieve my e-mail so I called again. Again I was told that an e-mail had been sent and the problem had been corrected. This time I wasn't even starting the e-mail process because the technician had changed my password without informing me. Third, 48 hour response to problems is not good customer service. Fourth, not following up with a customer to be sure the problem is solved is no way to administer any help desk trouble ticket system. The first rule of handling trouble tickets for any industry is to check back with the person who initiated the ticket to make sure their original problem is solved. I am totally disgusted with Readyhosting and will move my accounts ASAP. If you are so misinformed that you would consider doing business with READYHOSTING I suggest that you remove all protections from your computer and follow up on every e-mail you receive, especially the ones that ask for your bank account numbers.

I heartily concur with the comments regarding poor service, canned answers, and domain management.

The transition back in January 2006 was a nightmare. I hosted over 15 sites with them and every single one had a transition problem.

During this time, I became so dis-enfranchised, I struggled to move my domain management to GoDaddy, so if needed, I could move customers to a new host. Each request for domain unlocking was a long give and take ticket of "why don't you love us", "what can we do to help", blah-blah-blah.

Even when told directly what they could do to keep my domain business,they were unable to provide support.

My current crisis is with my own reseller account that's been down or not responding every day for the last 10 or 11 days. Could have been sooner as I don't check the site every day (Until now).

I've now grown accustomed to begging for assistance. I even tried the personal approach by calling, but I became so red-in-the face angry, I couldn't control my thought processes to work through the problem.

Readyhosting, I would have never guessed I would have been better off using a free service. They are a complete joke and that is about the nice thing I can say about them.

There service is non-existent. I can honestly say I never had a problem or question they could answer. It was amazing to learn how bad their service department is.

What takes the cake, after I finally cancelled all my accounts they continued to charge me even though I wasnt even hosting a domain with them! The told me they where providing me a services and could not credit my account for the time between when I cancelled my account and called back to see why they were still charging my credit card. The lady told me in a smug voice that they had been providing me a services, when I asked what service? Since I didnt even have a domain on file with them, she told me well I dont know that is your problem!

Also their up time guarantee is a joke as well, my site was down for 5 days straight! It is pretty hard to have 99.9% uptime when your site goes down for days at a time.

If you own stock in this company sell! NOW, consider yourself warned!

Formerly Good GONE WAY BAD. We used readyhosting for years. Then they were bought out by Endurance International Group. The new Readyhosting service and tech support is useless to us. While friendly and helpful, most techs we have talked with have either very little knowledge or very little control (or both) to handle anything more than the most simple problems. Of the 50 or so tech support calls we have made since the transition started over 85% have ended without satisfaction. On each and every call, except one, that involved sending the problem to an engineer or higher level (appx 15 calls) we were promised, BUT NEVER RECEIVED and return call. The only way we have ever solved any issue, other than the most simple, was by contacting Kris Silva to handle if for us. Without her we would have abandoned ship along time ago. It is because of Kris that we had even agreed to keep our accounts at Readyhosting when the company refused to continue to provide access to our SQL databases. This is despite the fact that you on technicians and engineers have stated that they get numerous calls daily from customers that are leaving because of this one issue.

Adding to this level of frustration is the fact that every single one of our website transitions that included a SQL database was mishandled causing us numerous hours of loss time and money to correct the problem. The wrong connection strings were added, websites were copied to the wrong accounts, index pages are regularly deleted and databases were copied and activated that were months old without our permission. We are now seaching for new hosting and warn other to stay away from readyhosting.

So long to readyhosting - zero customer service, DAYS of downtime, lost email, etc. etc. etc.

I have been using Readyhosting for over 5 years. They used to be pretty solid but something has happened in the last couple of months. I can't keep up with the number of things going wrong. It's almost if the are intentionally trying to wreck everything...

I was with Ready Hosting for years without incident, seeing how they deserved their high ratings and PC Mag recommendations. I have four domains with them including very high-traffic ones involving SQL Server DB and public forums. Since the company sold at the end of last year, and especially since they migrated to a new platform starting in February, I can't get things to work. I have probably placed two or three support calls or trouble tickets A DAY since they tried to migrate me, and the support staff via every method--their ticket system, email, phone, and live chat--are absolutely incompetent. Their new format has hijacked my SQL data--I cannot no longer externally connect to run my maintenance routines. I have to use their dinky little "My Admin" tool, which is useless. They now limit bandwidth. Stay far far away.

I have been with Readyhosting for 3 years now and have never had what I would say is great service. When issues occur and they are many, the response is always one of we don't see the problem you are having and after 3 or 4 lengthy emails to them it eventually gets corrected. I went with them because I use FrontPage and thought having my site hosted on Windows servers would offer better performance. Well I constantly have issues with my site like right now where I cannot publish to my site. Email works most of the time but will be up or down depending on readyhostings moods I guess. All in all I do not recommend anybody using this company and I too am looking for somebody more professional than these people.

My site has been down since it migrated a week ago - I have client sites that are down - DO NOT USE THIS HOST!

Still trying to get a return call after 1 month of constant screwups. I want the President's name and email address so I can forward emails, live chats and ridiculous automated responses that have solved nothing. I and my little non profit clients are going insane! Any one got the name? Anyone got a suggestion for a company that is more professional? I'm ready to jump this sinking ship. Email me please ... peggy@sheprescue.org

I have their numbers: 888-257-2052 (USA) 262-652-7640 (International) emais: BILLING@readyhosting.com troubleticket@readyhosting.com info@readyhosting.com sales@readyhosting.com I found it hard to swallow, to come on a monday morning, my clients have no emails! high end client, loosing thousands of $

Same as the last comment... My client's site is down, readyhosting.com is down. Nobody is answering the phones.

Do you have a rating lower than one-star because they don't deserve that. Their e-mail system is the absolute worst on the market, their customer service is horrible, and their supposed 99% uptime is a joke, when they go down they go down hard. They are down right now, their entire network. I have clients calling me in a fit, no e-mail, no e-commerce, no eBay. My clients are losing money, which means I am going to lose money. Where can I recoup that loss?

web sites are a 7x24 entity and support needs to be 7x24 also. I just noticed that my web site is down. so I went to the readyhosting site to open a ticket, and their web site is down too. and you call their phone line and can't even leave a message for them. these guys suck.

I have hosted with ReadyHosting for about a year and a half. While they were fine when I first registered with them, the quality of their service has continued to decline steadily. Most recently is an email outage began early in the morning on Friday, November 11, 2005. The original estimate was email would be up in 2-3 hours. Over the course of the day, that estimate grew to 12 hours. As of now (Tuesday, November 15), email has been down for 96 hours and ReadyHosting is still saying another 12 hours (They've been saying 12 hours all weekend). What's worse, their customer service has become impertinent and their tech support has stopped supplying information. There are many hosting companies that provide good service. What sets a company apart is how they respond when things go wrong. ReayHosting's response to this outage really put them at the bottom of the barrel for me. I am moving my domains to another company and I'd advise everyone else to do the same.

I host our Fire Department website on Ready Hosting, and I have never had and problems. The page has never gone done, no email problems, and I have contacted the tech support several times and have had a resolution usually with in hours.

They have bar-none the WORST technical support I have ever dealt with. I have email issues which were NEVER resolved -- they just blamed it on my browser (even though I verified the problem on four different browsers on three different computers!) and closed the tickets. Support response is always short and useless -- more of a brush-off than an offer to help. The site went down for a day, and all email I received that day was dropped, including an important confirmation email I was waiting for. No notice of the outage, nothing. Awful.

If you're looking for any kind of reliability - don't go to ReadyHosting. I just lost a client after their site was released a couple of weeks ago. The first day a number of RH's servers were up and down all day. Not good for the first day out. Two days later the mail server died and stopped sending out emails generated by my client's site (it's an absentee auction site with live bidding - imagine if ebay couldn't send email!). To top it off both yesterday and today their mail server was down. Every time there was a problem they blamed on an external entity so they don't have to honor the 99.9% uptime guarantee. Bottom line - if you want to host a hobby site, take a chance, the price is cheap. If you're looking for something reliable (like a REAL 99.9% uptime guarantee) shop elsewhere.

My clients sites are not up. Has happened before, RH said it has to do with ISP, but had some friends check from diferent countries an NOTHING. I can't FTP this sites to change hosting provider.BE ADVISED. I wish I could contact them, but no way other than ticket support on a site I CAN'T SEE. Theyr phone is answered at a home. I you know a way contact them PLEAS LET ME KNOW!!!

ReadyHosting support is terrible. They do not go far enough to resolve problems. Server uptime is no where near the 99% they promise. I had an independent monitor last month and uptime was only 75%. They make changes to servers without notifying you causing major downtime. Management does not respond to complaints. If anyone wants to know details, please feel free to contact me.