alltel stole from me by manipulating my minutes... in fact, every year, either before christmas or after christmas, they will come up with this huge bill! meanwhile, here in sc... hargray monopolizes this area... its a phone company, no one has ever heard of and verizon refuses to establish service for the estill area and sprint nor cingular think estill or hampton county is important enough to service, so we are stuck with hargray, a company who can't even deliver service outside of its home area ( beaufort/chatham/jasper/hampton counties) or alltel: a lying cheating theif that provides good service, but like bank of america, who will hire/give illegals credit/mortgage/money.. and do illegal things to your account, like steal from you!

Alltel is the worst, they shut my phones off two weeks after I paid my bill without notice, then when I called and talked to them they admitted the disconnect was erronous but still wanted $35 to reconnect them!!! I argued with them over this point and was transfered SEVEN times between rude reps until one rep HUNG UP on me!! I hate alltel but was forced upon them when they bought out Cellular One, a great company. After Alltel took over our service went to hell. I can stand within sight of their tower and not get service, and the only time my phone works is when it says it's roaming. Most calls never ring my phone and I never get notices of new voicemails until they are at least two weeks old. My contract is finally up, but service continued so I had to call in to disconnect. I was told my last billing cycle would be pro-rated, but was charged FULL PRICE for SIX days of service. ALLTEL - NOTHING WORSE!!!!

I just bought my pre-paid motorola cell phone with alltel service. For those few in here who think Alltel is glorius and the rest of us are whiners - you must be the lucky chosen few. I attempted to activate my phone online. It didn't work; and yes I have amasters degree so I think I can handle a simple internet signup. When that didn't work, it directed me to call customer service from another phone - which is supposedly available until 10PM Monday through Friday. It is December 27th and I think the customer service reps should be back at work by now. I get a message that says due to extremely high call volume no one can take my call - and then it hangs up. Hummmmmmmmm. I really don't mind WAITING for a rep to become available, BUT THEY DO NOT GIVE YOU THAT OPTION. I would have to agree with the VAST majority of peoples reviews on here. There customer service is right up there with the very very worst. Gee, I wonder when I will actually be able to use my new phone I WAS so excited about.

Their service is just no good

This is a complaint about an Altell sales rep misrepresenting a product. I was told by an Alltel sales rep that the data connectivity kit for the Kyocera phone would allow me to dowload pictures directly from the phone to my PC. After a few unsuccessful attempts to download pictures, I found out a few months past the 15 day return policy expiration that this device is not capable of downloading pictures. I feel that since the sales rep misrepresented this device, Alltel should take it back and give me a credit on my bill. While the customer service people at the phone center have been pleasant, the manager of the retail store has been defensive, argumentative and rude. He refuses to admit any error on the employee's part. I would give Alltel a zero on this if it were possible.

They sold me a pocket pc so I could get my e-mail on my phone, They replaced the first phone and now after hours and hours on the phone and in person to tech support, I still cannot send or recieve e-mail and they told me today that there is nothing they can do. But they still want to charge me $200 to get out of my contract. To make matters worse I have five phones with them and I'd have to pay $1,000 to cancel all five. I am so mad. Alltel has very poor customer service and their people don't know how to operate the equipment.

I HATE THIS COMPANY--THEY SHOULD BE OUTLAWED. From having to own their phones only and when we dropped a phone in the pool they forced us to buy another phone line which we do not need and cannot use--sign you into a contract you cannot get out of and when your phone breaks they threaten to examine it and charge you 165 dollars if they find it was dropped or in an accident. THEY ARE A NIGHTMARE--DO NOT EVER EVER EVER EVEN GO INSIDE THAT STORE--it's like signing a contract with the devil!!!!!!!!! We are counting the days until the crappy contract is over and we tell everyone--DO NOT USE ALLTEL!!!!!!!

I was a First Cellular customer, which was recently taken over by Alltel. I have a complaint: I went online to pay my bill (as I always have), and the First Cellular website is now the Alltell site. Fine. So I enter my number, and it re-directs me to the First Cellular site, and tells me to pay my bill as I always have. So I do this. A couple of days later my phone has been turned off. I call them about it, and they say that there is a delay of 3-5 business days between the online 1st Cell and Alltell payment systems, so they can't restore my service until my payment posts to their system. I tell them I have a confirmation number. They say it isn't valid because it's 1st Cell's confirmation number, and is proof only that the transaction has taken place, not that the payment has been approved. (Then what good is it?) After much ado & explaining of the situation to each new CSR, they tell me they can't turn my phone on until this payment shows up in their system. (Throughout this, all the CSR's I talk to act as though they've never heard of First Cellular, which they probably haven't, and have no idea what I'm talking about when I explain that their company bought them and my service has been interrupted and my payment made more difficult as a result. They act as though this is all my fault for being stupid enough to use the online payment system.) I ask to speak to a supervisor. Another (non-supervisor) person comes on the line and asks what the problem is. I tell him I want to speak to a supervisor, and he asks what it is in regards to. I tell him it is in regards to the fact that my new (unchosen) service provider is unwilling to restore my service despite proof that I have made my payment. He eventually says (as though he is doing me a huge favor & breaking all the rules for me) that he will turn my service back on for 5 days, and hopefully by then the payment will show up. I tell him fine. Surely it won't take that long, right? Wrong! I then start to receive calls from Alltell that my service is going to be interrupted if I don't pay my bill. By this time, the payment has cleared my bank, so I know the payment was approved and should be in their system SOMEWHERE. I call back, & after much difficulty, a lady says she will have to initiate a payment investigation to determine what happened, but during that time, she'll put a note on my account that I CLAIM I've paid my bill and not to turn it off until resolution of the payment investigation. They purchased a company with at least thousands of customers in this area, do they have to do a "payment investigation" on every single one of them every time they pay their bill? Or just when they follow the instructions to pay online? So Alltell has advised me in the future to call them directly to pay my bill instead of using the online feature. Pathetic, but okay, whatever works. Then, after all this, she cheerfully says, "Thank you for choosing Alltell!" I wanted to scream at her: "I didn't f&*%king CHOOSE Alltel!" This has been my experience so far, but it's only been a month or so, so I'm going to wait to give them a terrible review, as I realize there are kinks to be worked out on any conversion like this. I worked at Cellular One when it was purchased by Verizon, and witnessed some of the problems the employees have trying to placate customers without any support or knowledge from their supervisors. So, we will see what the result is by the time my old contract is up and I have to choose whether to renew with them or not.

What the hell?
They said they cover all of Texas, but they don't provide service in Ft Worth... What a joke!

Alltel has the worst comsumer service people I have had to deal with in a long time. They have been billing us for the wrong plan for months, say they will correct and never do! Looking, carefully, to change providers. We are considering Verizon and Bell South. We travel the east coast a good deal and use our phone as a backup to land line when home.

Alltel is the biggest scam company that I have EVER come in contact with. They just bought out First Cellular in Southern Illinois and they have screwed everyone with horrible service.
AWFUL AWFUL AWFUL!!!

I have been an Alltel customer for almost 3 years and lived in the Phoenix area. Alltel has by far the best reception of any provider. I like to travel and have I've had no problems all over the U.S. (including various Hawaiian islands). I get signal even down in the Grand Canyon! Pretty much anywhere anyone (on any provider) can get signal, I can. Not bad. I had a Sprint Treo for about a year as a work phone...their reception was pretty bad if I was more than about 5 miles away from a freeway or interstate. Whenever they'd drop my call, I'd pull out my Alltel phone and keep talking! I have had to call a couple times and get roaming charges reversed after a long road trip, but they've always complied. I won't say that it's impossible to have a bad experience with them, but I think that many of these people who whine in here would have had a similar experience with any other provider. Termination fees are clearly stated in the contract...doesn't matter how pissed you are...and there's little that a rep can do to get you off of paying the $200 per line. There will always be reps who are less honest and just trying to rack up a commission..that goes for about any company. You can overcome this by doing your homework in advance...and if you know the terms of your contract and the 1st rep gives you an answer you don't agree with, call again and compare the 2nd rep's answer. I've heard these Alltel complaints from this forum echoed by people with all different providers. When it comes down to it, they have the best coverage for the dollar. Now...if they would just get competitive with their evDO data plans...

I wanted to have 0 stars--but it wouldn't let me. The absolute worst company I have ever dealt with---run, don't walk to any other company. Worst on customer service, worst on price, worst on honesty---I signed up with Cellular One and got switched to Alltel because Alltel bought Cellular One. I had looked up Alltel on the internet and saw all the complaints. When I tried to get away from them when Cellular One sold me, I was told that I would be charge 400. for 2 lines if I stopped paying before my contract was up (even though I had no contract with Alltel) It has been a nightmare---even to my last bill which I was told would be prorated, but it's not. I am on hold right now with them because they are now telling me I need to pay for the whole month even though the Alltel rep. I talked to when I finally could cancel said that it would be prorated. If you want to be aggravated beyond belief, sign up with Alltel, the WORST cell phone company ever!

When I tried to cancel my service and it took almost two years. They said it was off and then one day I noticed that I had something from them on my credit report. When I called them, I was placed on hold many times for twenty minutes or more before being disconnected. And when I spoke to someone, they were asolutely useless and when I got angry I was again placed on hold and disconnected. I also began receiving bills again. They would not just cancel my service and told me that I need to pay for about 4 months of service during which no calls were made, because I didn't even have the phone anymore! Like I said, this dragged on for almost two years!!!!! Every time I thought I had finally resolved the issue, I would again see something on my credit report and begin receiving bills again. Stay away from this company at all costs! They do not deserve your business and you will be sorry you signed up. They will try to cheat you and get extra money from you any chance they get. If you have service with them, save every bill you ever get! This will be your proof when you have to fight over your bill. I had to threaten a lawsuit and fax over 100 pages of bills to finally get them off my case. Just stay away!

Alltel provides horrible customer service! Actually they provide no customer service as it's impossible to even get ahold of a live person when having technical trouble with your phone. I finally got a worthless response to an email I had sent them a week later telling me to go to the store. Ridiculous.

Bought this nice Motorola E815 and a prepaid plan from Alltel. Find out after the fact that this excellent phone has been stripped of anything more than basic functions. It will not connect to Axcess Apps, or Axcess mobile web. Customer support says Apps should work, but not web because of prepaid plan, and to take the phone into the retail store and they will fix it. WRONG... The store reps have no clue as to what to do, and refer me to the tech assist line. Call tech assist and they inform me the answer from customer support on the web is false, and that the E815, and V3 are locked out of all Axcess connections for prepaid, and the only way to get them is to downgrade phones. Connections are great, but they crippled a great phone because I do not want one of their crappy "pay for stuff you will not use" plans. If you like the E815 or Razr, do not get prepaid from alltel, as they all but brick the damn thing.

The worst cell company, period.If you ignore this warning, you will DEFINITELY live to regret it. No redeeming qualities at all. From calls that never reach their destination and don't show up as missed, to many dropped calls. Service also doesn't work inside stores either. Screen reads "searching for service provider".

Since Cell One switched to Alltel, the phones have been nothing but problems. The only thing Alltel wants you to do is resign a contract and pay for new phones. Don't do business with Alltel.

I have been an Alltel customer for around 10 years. Recently my husband had open heart surgery and I needed to downgrade my service to the most inexpensive service available because we are having to depend on my income until my husband can return to work. I called Alltel and explained the reason why I needed to down grade. I made the call very close to the end of the billing period. I asked the customer service rep when the change would take place and she said immediately. When I received my statement the bill was $277.00! What they did was apply the new downgraded plan to all my calls that I had made prior to the downgrade instead of starting it at the next billing period. Needless to say, I was outraged. I called customer service and they said they could only give me an $11.00 credit. I asked to speak to a supervisor. I explained to her that I had downgraded and the reason why and I was not told at the time I made the downgrade, that the downgrade would be applied to the whole billing cycle, which meant that all my moble to moble, nights and weekends and home call minutes where charged for, which put me WAY over the minutes of my downgraded plan. The supervisor was very nice and once I explained to her my situation, she immediately gave me credit for the overages that where charged, thus reducing my $277.00 phone bill, down to $44.00. I couldn't be happier with Alltel. I have always had excellent service. I left Alltel one time for about a year and tried Nextel, but I came back and as long as they keep treating me as good as they have and I keep getting the excellent service that I have always received from them, I don't plan on trying out another service.

I HATE, HATE, HATE Alltel! I've been an Alltel customer for 6 years, only because they have the best coverage in my area. Thankfully my contract will soon expire. NOT going to sign another one. I've experienced dropped calls. And lately calls are being switched. For instance, on my caller ID it will show someone that I know. When I answer it will be someone I don't know. And when I finally do get to speak to the person who was calling me, they tell me they got someone other than me. This happens a LOT. Quite often my calls go straight to voice mail and my phone never rings. I got the cheap Nokia 2585 when I renewed my contract 2 years ago and it is without a doubt, the biggest piece of junk EVER. It doesn't do any good to call customer service about ANYTHING. The reps are useless. And I won't even think about going into the local store. You'd probably get better service out of trained monkeys. BE WARNED!!!

Alltel has the worst service and worst customer service ever!
Terrible company!

I bought a pocket PC phone about a month ago, the biggest mistake I have ever made in my life. One problem after another, cost almost $600.00 I was told by the employee of Alltel at the time of purchase, I could cancel the internet at any time; I also spoke to customer service on the same day from the store where I purchase the phone; I was told! "You can cancel the internet anytime!" currently; I am paying for forced placed service on my phone, I was NOT TOLD I would have to carry every month; if I bought this "horrible" phone; I paid and still is paying for something; at times is impossible to use; have NO USE for the internet on the phone; if I WAS TOLD I HAVE TO CARRY THE INTERNET I never would have bought it! As soon as you touch the on button it re-dials the last number you called; this is a nightmare "never ending...I have been with them over seven years...THANKS ALLTELL

If you are an Alltel customer, you should check your bills very carefully. Any time you enter a retail store, their employees will add on services to your bill WITHOUT any written documentation or permission from you. Then, if the charge is buried on page 9 of your bill, and you unknowingly pay it, they keep the money. I added my daughter to my account. They added $3 per month for road-side service, and she is 12 years old. I didn't even know the charge was being added, and they refuse to give me a refund. Needless to say, I will be switching providers. CHECK YOUR BILLS. ALLTEL WILL ADD A FEW DOLLARS HERE AND THERE AND THEN KEEP IT EVEN WHEN YOU DIDN"T ORDER THE SERVICE>

My husband and I decided to get cell phones because he has a PSYCHO ex wife that kept calling the house and harrassing us all the time. That way, at least I didn't have to talk to her again. We went with Cingular and had to take them back because we live on the other side of a hill and we didn't get any service. Then we went to Alltel, God help us. We both got phones and went home, they were ok until all kinds of people were calling me and saying that they weren't getting me. My phone wasn't ringing in and it wasn't showing up on my missed calls. It was like they never called my phone or something strange. Anyway, I took the phone back to the store about 1 month after I got it, and they gave me one of the same phones, just a different one. It did the same thing, and I called the customer service number to talk to them. They told me to take it back to the store and they would give me a different brand of phone to try (I live about 30 minutes from the nearest store). I drove all the way in for the lady at the desk to be VERY rude to me, and just like lots of other complaints I have read on here THE MANAGER WAS UNAVAIABLE ALL DAY!! Anyway, after we got into it in the store and she told me to get out!! I went on ebay and bought my own phone because they wouldn't let me have one unless I bought it for full price!! I think that Alltel employees need some lessons in how to treat the customer. I have NEVER got in a verbal argument with am employee anywhere!! I AM NOT THAT TYPE OF PERSON, SHE WAS JUST HATEFUL AND NASTY!!!And then she told me not to call her!! LIKE I WOULD!!!!! Anyway, we have to stay with them for another year because if we don't they will give my husband a bad credit mark or whatever!! So, needless to say we are stuck with a bunch of hateful people to deal with for another year!! GOD HELP US!!! ALLTEL SUCKS DO NOT DO BUSINESS WITH THEM!!!!!!!!!!

To stand up for Alltel floor reps I have to say it is not their intention to be rude but if customers knew the foolish garbage that a rep has to deal with from a corporate level it would all make sense. It is run by the most obsessive control freaks you could imagine. People on top either have no clue of reality on the retail floors or they just watch it all in those spy cameras and don’t care. A sales rep hates the lines as much as the customer does but can’t do a thing about it. Very poor grade for those on the corporate level. Just arrogant and out of touch. But to be fair the company does have good plans and coverage since they struck a deal with Verizon for roaming. If only the people up top had degrees in reality it might be the best in the US. The one star goes out to them, not the service.

Alltel To Rips-Off 7 Year Customer

As a Former cellular one customer, I had come to expect a superior level of customer service, including courtesy policies. One such policy that I discovered is no longer being offered through ALL tell is where I am able to retroactivly make changes to my plan. As a cellular one customer, I had become accustomed to such policies, and continued service based on these extensions, when I could have gone with a company that had better coverage. I will be leaving them as soon as my plan is up.. if not sooner. Their level of customer satisfaction and customer oriented service has gone the way of the rest of the greedy companies that only look out for themselves.

This is my exact email to All_tel. I cant give them two stars because they just arent good enough. Enjoy. Dear Sir Or Madam: Today on Feb. 2, 2006 I was called by All-Tel for what was said to be a curtesy call. Only it was exactly the opposite. I have been an All-Tel Customer for over a year now. Under the number 334- and now under 254-. We have always paid our phone bills and have never been disconnected. We have had several problems with All-Tel in the last few months and I would like to tell you about these problems. To begin with in October 2005 we moved to _____, Texas because my spouse was reassigned to _______, Texas with the US Army. Upon our arrival we decided to change our phone number from the 334 number to a local number. We went to our ALL-Tel Agent in _______ for this, who though took an extremely long time did manage to change over our number. This was only supposed to be a phone number change and nothing else. Two weeks later our problems began when All-Tel sent us over a USD 200.00 bill for a "fair market change" only we did request one. After a few calls I finally got this problem remedied and the bill was dropped. Then two weeks later All-Tel sent us another bill. It seemed the person we talked to before who thought they took care of the problem in error forgot to make a note on our account and so this resulted in another erroneous bill for the same amount. After this bill and explaining what happened the problem was finally fixed. Then in another 2 or 3 weeks we got a bill for our old phone number (the 334 number) which had been canceled. We were being billed for two lines. After ANOTHER call to customer service to find out why we were receiving bills for the old number when the old account was closed, and the debt was wiped out. Then today came a call from ALL-Tel from an unavailable phone number. It was a customer service agent who told me that we were now a high risk customer and if I didn't buy more minutes on a new plan immediately my phone would be disconnected AFTER MY CALL WITH HER. She said this was because we were a new customer. I asked to speak to her supervisor, and she told me "well, he's just going to tell you the same thing." Begrudgingly she finally put me through to her supervisor who I had to explain to that we were not new All-Tel customers and we understood that our bill was unusually high for the month because we had a death in our family which resulted in many phone calls. Then the supervisor attempted to have me change our plan over the phone even though I told him I would rather go and speak directly with an agent (in an attempt to avoid any miscommunication or more erroneous charges to our account) only to be told a local agent would not be able to access the system to see my charges. I told him that we would be changing companies after all of this because it was very frustrating. In a last attempt effort to fix our problems with All-Tel we went to _______ Texas and spoke with ________ who was more than helpful and was able to help us to decide which minutes we truly needed and who actually apologized for the other agents who spoke out of turn and for their high pressure sales tactics. After going through so much with All-Tel my husband and I are questioning the integrity of All-Tel and of some of its agents and also their general knowledge of accounts seems to be lacking. It would greatly benefit All-Tel to improve on its customer service, and to see that problems such as ours do not happen. It is not only frustrating but unprofessional, and disgraceful for All-Tel to treat its loyal customers in such a way that even warrants this email. Should any future problems arise with All-Tel I will be dropping the provider. There are simply more companies out there with better knowledge and customer service. Thankyou for taking the time to read my letter of concern about your company and its customer service agents

Phoenix, AZ - Poor sound quality, poor reception.

I'm partially with jdnaples on this one. He claims that alltel is the only service that works in Naples Florida, but he must not live where I do. I have little to no service with any provider and I don't even live that far out. An interstate is in my backyard for goodness sakes! Aside from a car emergency, I have very little use for my phone anyway; but if it actually worked on occasion, maybe I'd make more phone calls *ponders* :-)

After we moved 6 miles from our previous address to our new home, our phones no longer worked in our home or our immediate neighborhood. This was a major problem since I used it for my primary work number. Alltel tried to over a month to fix the problem with no success. FYI: we live in one of the most populated counties in Florida... we should have had service. After the local office said that we wouldn't be charged any fees for early termination, we cancelled our service. We were then charged $400 for early termination on our two phones. I spoke with several people in customer service and worked my way up to the corporate office... they would not cancel the charges... We still owe the money and still are receiving collection calls. Alltel has even ignored a second letter from the FCC regarding this matter... (we also got the FCC involved). It is the worst experience with a company we have ever had.

I have been with severalof the largest cell phone service providers over the years. Not really happy with any of them. Not because of poor service, but because of poor signals where I live. All made promises none were able to produce. So I decided to try Alltel, despite all of the negative reports that I've read about them. I figured they can't be all that bad and remain in business. Initially, the phone I received from them had lousy reception, right in the middle of the city. So I called their tech support and was told I could go to any Alltel store and they would exchange it. What? I didn't have to go through all the pushups returning the one I received via the internet to get a new one? Wow! What a concept! So I took it to an Alltel store, told them my problem. They recommended a phone that would meet my needs, took the one I didn't like, I paid the difference in price and I was on my way. And the signal I get at my home is great!! Additionally, all of my questions and concerns were answered courteously and professionally by more than one of there customer service reps, who gave me their ID numbers/phone extensions in case I needed to call them back. Very good customer service in my opinion. After dealing with the other companies, Alltel is the most impressive!!

I don't think there are any good wireless services. Alltel is a pain. Expensive, but they are the only signal available at home. And they tout their nationwide service which wasn't so nationwide when I came home from Wyoming and had a $115 "roaming" bill. Of course I'm roaming, that's the idea of mobile wireless! (The service was cancelled a week later.)

I have been with Alltel since 2001 and I had a rocky beginning but I have been happy since my bill is almost always the same and Customer Service is pretty good. Service is great!! here in Small Town, NC. Sorry to hear so many of you have had bad experiences. By the way I do not work for Alltel I just like to support them because hopefully they will get better as they grow!!!:)

AFTER HAVING OVER 2 YEARS OF GOOD SERVICE, WE GOT A BILL FOR $550.00, BECAUSE THEY TOOK OUR FAMILY PLAN OF 5 PHONES AND PUT THEM ON SEPARATE PLANS, THEREFORE WE WERE OVERCHARGED $408.00. WE MADE MANY ATTEMPS TO GET THIS CORRECTED, BUT HAD NO LUCK. THEY SUSPENDED OUR SERVICE 3 MONTHS IN A ROW, THEN CHARGED US $1000.00 ($200.00 PER PHONE) BECAUSE EARLY DISCONNECT PENALTY, TRUTH IS, WE DIDN'T DISCONNECT! WE JUST WANTED OUR CREDIT!

No complaints about the actual service or their personell. The problems come in their packaging of plans. Changes are being made, so things should improve in that area.

This is my first post. I can't locate a rate it forum for Alltel telephone company. On 3rd May 2005, I paid (North Georgia) Alltel $150 via VISA. My residential line was operative the next day. I decided not to buy the house and called Alltel on 6th May 2005 at exactly 12 noon. I requested service termination by no earlier than 5 pm. Service was terminated before 1 pm the same day. I've contacted Alltel customer service several times and sent numerous emails requesting the return of my deposit. Here are some of the responses from their service representatives: The check is in the mail. You will receive your refund no later than 21st of July (which year?). We mailed the refund, please check your mail again tomorrow. Oh, we added $12 more dollars to your refund, so that bumped it up to another pay cyle. You will get a check from us in the amount of $120. Yes ma'am, we are charging you $90 for 3 days of service (that's theft and extortion) Your refund is only for $60 (that's ridiculous). As of today (26 July 2005), I was told by another Alltel rep that I would receive a refund in the amount of $60 no later than August 1st (which year?). I informed the rep that I was filing a complaint with the FCC and contacting my attorney.

I must say that I was hesitant to try Alltel but I have tried most of the others in my area and had horrible to no reception at times. My service is great and I have found the customer service extremely helpful.

I've been an altell customer since 2001. From ~ July 2001 - July 2003 I had a contract for service that I was happy with until the last 6 months - 1 year of that contract. I opted to discontinue service after my customer service complaints and technical issues went unresolved. In November 2003, after some knowledge that plans, phones and rates were changing and improving, I decided to take a leap of faith and go with alltel again. This time the same occurrence, great service for the first year and declining service in the second. I've called continuously over the last 6 months to report dropped calls (in the city), static ridden service and roaming (in my call area). Each call was the same (see alltel employee response below), upgrade my phone software, update my roaming list...nothing helped....I even got another (I don't say new because they issued be a discontinued refurb) phone and that amplified my issues. Finally, I'm told that its my problem and they are not looking to do anything out of the way to keep me as a customer. No early termination without penalty...nothing. Alltel has piss poor customer service and technical service. I will never use Alltel again and will make sure that my negative word of mouth and web campaign does alittle more than provide me with the satisfaction of preventing one person from using them.

I am currently an employee for alltel. I Can say this about them. If you are in one of thier better areas such as Florida you will get great service. Also since alltel does provide service to rurla areas that other companies were not interested the service isn't going to be as good as metro areas. although alltel does have agreements withother carriers such as verizon to share towers. As for a few tips- Always get the insurance on your phone. If you don't and the phone gets dropped you will have to purhcase a new one at full price unless you can find other ways I.E. Ebay. Also to get the best service you need find out whose towers are in your area. Each wireless carrier is going to be strong in some areas regardless if alltel is in your area. Always read your contract. Alwasy keep a copy of your contract. Always make sure there are no unwanted features like text messaging, mobile web and if there is make sure you call back with in the month to cancel so youwon't be charged. As far as customer service there are definately some issues that need to be worked out. the rules and regualtions of the company that is put on employees in a call center enviornment are very harsh. People are constantly being fired or quitting. So more often then not you are going to speak to a representative who is fairly new. Most reps do want to help but there is only so much they can do to get things done. they are mainly more concered with saying please or thank you and worried about if they are going to mee their sales quota. When you are explaing your problem reps are trained to look at what features you do not have on your account and upsale you a product. If they do not do this they are marked off on waht is called a 'quality score'. if this quality score falls below 86% they can be terminated. sales is 15 points. also the calls coming into a call center is all about the numbers. they have to get the calls in and out in my dept (tech) in less then 4 minutes to make 11 calls an hour goal. the employees raises depend on these scores as well as their jobs. also at Alltel they do give you sick time but if you use it they give you what is called an occurence. If you get 8 occurences you will be fired. also if you are 1 second late coming back from breaks or you have to use the bathroom adn it is not iapproved you get a quater of an occurrence. So next time you call in and want your phone fixed and the rep starts selling to you definately ask to speak to a sup. the way to get to a sup is too say you want to talk to the sup about the great service you have been given. that is called a kudos. sups take those calls immediately. all around alltel runs a tight ship that suits them but remember you did sign a contract. read the contract before signing. that is for any wireless carrier.

I went into Alltel today; my phone had staoped working it was one of the new slider phones. So I thought that I would just let them trade it out cuz the problem was not my falt it was that of the software. I was told that I would have to pay 50 Dollars, for something that I could not control. I don't think so. The they say we can have it fixed it will take 3-4 weeks; but we will give you a loaner phone that ain't worth spit. The topper I signed up for Text messaging, 40 outgoing and 50 incoming. They changed my accout and bill and charged me 1,000 outgoing and unlimt. in coming. With out my notice or verification. Alltel you PISSED me OFF and the corprate office will know about it. That is a promise.............

This is part of my effort to do at least $200 worth of damage to Alltel. I had a 2-year wireless service contract with Alltel, and within 2 months of signing the agreement, my service started to decline. The reception started out decent, but I was told that some of the towers in my area had received some type of damage and that they weren't worth repairing or upgrading. They essentially ceded all of the business in my area to U.S. Cellular. I too have now signed up with U.S. Cellular and the service has been very good. I am willing to pay my $200 disconnect fee to Alltel, but I am determined to do at least $200 in damage to their business by telling my story over and over. If you too have had sucky Alltel service, I'd love to hear from you.

I have tried them all and Alltel is the best here in Naples Florida. I did not like Verizon, att, t mobile, sprint, etc. I love my Alltel plan and most of my friends who have it do too. It never drops a call.

In 2001, I made the final payment on my cell phone and then closed the account. I then received a letter from a collection agency telling me that I owed Alltel $977.00. I have spent the last 2 1/2 years being told that they are sorry and will have it removed completely from my credit reports. I have been told over and over again that the problem will be corrected only to dicover that it still remains on all three credit reports. I have obtained legal counsel and am now currently suing for damages.

My 83-year-old grandmother had an Alltel phone to use for emergencies only so she had a very limited plan (local area calls, 60 minutes per month). She had to move from North Carolina to Alabama for health reasons this year and wanted to keep the same phone. First problem is that there is no Alltel store where she moved. Second problem is that her plan no longer exists so she would have to switch to a plan that costs at least $10/month more than she was paying, not something she can easily afford, especially for a service plan that is more than she needs. So she had to close her account. Alltel charged her a $150 early disconnect penalty and will not waive it, despite the fact that my grandmother had to move to an area with no Alltel service. What kind of company charges such ridiculous fees to a little old lady, or to anyone for that matter, when they can no longer offer you your existing service??!

The customer service for Alltel SUCKS!!!!! For one, when I got the phones the lady said the first bill would be $120.00 plus tax. Fine with me! But when I get the bill it's $160.00. Why? Because they have all of this other crap added that I didn't want and didn't even tell them to add to it. They added it themselves. So I call and see why the bill is so much because this isn't what I was told. Well you have these other charges plus the stuff I didn't want. OK fine they took it off. Now my bill is about $140.00. Still not the $120.00 plus tax. Second problem. When I called checking on the bill and to remove the stuff I didn't want, I made sure they understood to leave the text message on the phone. Did they? Nope! Had to call back and she said it would be added. OK so I try to send a message does it send? NOPE! Tried for an hour. Finally called them back and it wasn't added back..arggg!!! So now she is adding it back. Turned my phone off then back on and now it works. The other problem is we have the Total Freedom plan, not suppose to be roaming anywhere at anytime. Well guess what? Hubby is 2 hours from me and he is roaming. He was told to update his phone. We did and said it was successful. He leaves again to finish his schooling 2 hours away and guess what, he is still roaming. Call them to make sure we would not be charged roaming fees and they SAY we won't. Guess I will have to wait till the next bill to make sure huh?! As far as a signal. So far no complaints there. But then again me and hubby are only 2 hours apart at the time. Wonder how it will be when he is in another state.

I have had Alltel for a year now, and recently signed a new two-year agreement when I bought the new Kyocera Slider. They do have some customer service problems, however, I've found that if you keep your cool, and don't get angry (or show that you are) you'll get very good customer service. It's a case of treat the customer service reps as you'd like to be treated. Their coverage is unmatched, however you DO need to make sure you buy a phone that will have decent reception. Alltel does not have a large phone selection, and some are pricey, but they're worth it. I've heard several people complain about their plans ($$ - minutes) but, if you consider the coverage you're getting it's a good trade-off. Especially if you want something reliable. In short, if you're the type of person to fly off the handle over the inevitable problems that you'll have with -any- wireless service, you'll certainly have problems with Alltel. But if you'll use your head, you'll have the best experience ever.

Alltel Since we have had Alltel we have had nothing but problems. We are under the unlimited night and weekends plan. The plan states that after 9:00PM you can call and not be charged extra for that call. Well ever since day one when I try and call at 9:00PM I get an all circuits busy message. Usually it is not until 10:00PM or 10:30 and sometimes not until 11:00 PM when the all circuits busy message will go away and I can get through. History Our first real problem we noticed was when we went to Texas. We were told by the customer service representative that we would be covered in TX while on vacation. They gave us a map and on that map had green areas and red areas. The green indicated where we were covered and the green went all through south TX where we would be staying. When we got to TX, of course there were no indication that we were on a local network, our bar indicated that we were on roaming! We drove all over San Antonio and all the way to Corpus Christi checking the phone and never did it go off of roaming? What does this mean? It means that every time we call we will be charged a roaming fee. After we got our bill for the month yes we were charged the fees. We called and told them that we were promised to be covered in that area and that we drove all over south TX where the green area is shown and never did it get off of roaming. They were really good about taking the fee away, but not without a fight, the conversation got pretty heated until she said well what do want us to do about it? and I said take the fee away! and she did. Present Problem After our trip from TX. My husband went out of town while he was there I tried over and over to use my night time minutes and I couldnt get through all circuits busy message again. I tried every night and was not able to get through until after 10:30 PM. The funny thing was that ANYTIME before that I could get through! So we called customer service and they told us that they would get a service man out here to check the towers. That man called us and told us that everything is working fine. Later that week we find out that we have the same problem. And so we call again, and again they say they are sending a service man out to check the towers. He called again and said everything is ok. Nothing was ok, things were exactly the same. We knew already that when we call customer service they just send us to tech support and never fix the problem. Alltels contract is to provide us unlimited minutes from 9:00PM, the fact that we can never get on until after 10-11PM indicated to me that they are not fulfilling their end of the contract. After the realization that we may not get our service we decided to create a spreadsheet that has every single time we called after 9:00 PM and got the all circuits busy message. We recorded the times called and the place and the address of the places we called for the last 3 months. We have a huge spreadsheet now. It was not happening sporadically it was happening EVERYNIGHT. Another thing we noticed is that our phones work great on the weekends and we only get that all circuits busy message sporadically, which is fine. But anything during the week after 9PM, we cant get through until after 10 or 11:00 PM. Because I dont talk to many people who are up at 11:00 PM-3:00 AM, I decided to use my daytime minutes because that was the only time I could get through! This month we received a bill of over 100 dollars in overtime minutes! Whose fault is that? Well according to Alltel our fault. We called Alltels billing area and told them of our problem, they insisted that it was not their responsibility. They hink the contract is a one way contract, it si not! They provide service and then we pay, what happens when they dont provide the service they promise? They refuse to take responsibility! Forcing their customers to call during the day by not giving them service during the night constitutes for a lawsuit, dont you think? UPDATE: We called them again, this time we asked to speak with a supervisor, this time it was a whole other tone because we used the f word (FCC) after telling them that we have documentation of everytime we get the busy message and cant get through, they were willing to take half of the over use charges off. They did however still say this is only a one time deal and we said we hope so!.

In SE Nebraska, Alltel has the best service of any other provider here due to their agreements with other wireless providers to lease towers. However, I do have to admit that their customer service blows. If you go in to a retail store to the tech support area, which I have done probably about five times, expect to wait in line for a minimum of 30 minutes. They never have enough staffing for customers who have issues with their phones/service. But look around at the sales area and they have plenty of people waiting to sell you a plan, but they won't help you with problems with an existing phone/plan. Also, I'm not sure how many people on this site have the ProductGuard wireless equipment insurance through Alltel, but there has been a class action lawsuit and if you want to receive your portion of the proceeds, you need to mail a written request by 8/9/04. For more info you can call 1-800-470-2375. I also have DSL service through Alltel and their customer service with that product is equally bad. Expect to wait on hold for a minimum of 30 minutes before anyone even takes your call. On one of my calls, when a tech finally did answer, he directed me to a website to download a patch for my modem but said he couldn't stay on the line with me until I had completed the update to their sh***y equipment. Sure enough, as soon as he hung up, the installation program began shooting errors at me so I had to call back, wait ANOTHER 30 min for someone to answer. How frustrating! I think Alltel has the products to make themselves a great company. I could definitely state that their wireless service is the best service around here and their DSL is almost as fast as cable. However, what may ultimately be their downfall is how they treat their customers. They need to realize that there is plenty of competition out there in wireless and internet service and if they want to maintain or increase their market share, it will have to be with customer service. You have no idea how many people I know who have had Alltel wireless service and ending up having a problem that was not appropriately handled by an Alltel employee that made them angry enough to switch providers. They may not have the best coverage possible with their new carrier, but they are pleased as punch as long as their carrier isn't Alltel. As other providers improve their service and coverage areas until they finally rival Alltel's, customers will switch over to the company that provides better customer service and support. Alltel needs to realize that keeping current customers happy is the way to win over new customers. A company that is bad-mouthed all over town and all over the Internet can't sustain profitability in the long run. Alltel needs to wake up and realize that, especially when providing a service, customers must come first.

I think Alltel's service is great. When you're out and driving around, there is generally only half a signal, but the calls are always clear. The only time the signal gets full is when you drive by one of their towers, and there is one right by my house. Good roaming coverage, and few dropped calls.