I ordered 2 personalized gift cards with my logo on it on 6/3 for an event I'm hosting on 6/26/08. I paid extra for the personalization and a delivery charge which included $6.10 for personalization and a $3.90 shipping fee.

As of 6/19, I did not receive the cards, so I contacted Macys.com through email as customer service provides and asked for a tracking number. They could not provide me with such because I'm assuming they never actually sent the cards out. Their response that they will send replacement cards. I just received an email that they are sending two REGULAR cards without my logo in the mail on 6/26! Which not only misses my event date but also does not include my logo. WHY DID I PAY EXTRA for regular cards? I could have just gotten them at a local macys!

On top of that, I told them to refund my money, and the refunded me $4! FOUR DOLLARS?!?! What is that?


Merchandise Total: $20.00
Standard Shipping: $3.90

Gift/Personalization Fee: $6.10
Sales Tax: $0.70
Order Total: $30.70

Amount Tendered: ---
$30.70

I WORKED FOR A MAY COMPANY AND THEN THEY WERE BOUGHT OUT BY FEDERATED SO WE TURNED INTO A MACY'S. THEY KEPT SAYING NOTHING WAS GOING TO CHANGE. ONCE THE MERGE HAPPENED; HEADS STARTED ROLLING STARTING WITH PEOPLE UP IN MANAGEMENT WHO EARNED TOO MUCH AND THOSE JOBS WERE GIVEN TO OTHERS TO HANDLE DOUBLE POSITIONS. OLDER PEOPLE WHO HAD BEEN THERE FOR YEARS WERE CUT AS WELL. LITTLE BY LITTLE THEY WOULD GET YOU TO SIGN CERTAIN FORMS BASICALLY STATING THAT YOU COULD NOT FIGHT CERTAIN DECISIONS MADE BY THEM IF THEY LET YOU GO FOR NO REASON. THEN THEY FREAKING STARTED FREEZING OUR PAY. SAYING THAT YOU WERE AT YOU MAXIMUM. MAKING THE EMPLOYEES SAY "HAVE AN OUTSTANDING DAY" WAS A JOKE TO THE EMPLOYEES AND STILL IS. IT DECREASED THE AMOUNT OF SALES PEOPLE ON THE FLOOR TO HELP CUSTOMERS. THEY WOULD HIRE PART TIMERS SO THEY DID NOT HAVE TO PAY BENEFITS. IT REALLY SUCKED. TO THINK I WAS THERE GOING ON EIGHT YEARS. WHEN THE "HIGHER UPS" WOULD COME TO VISIT, IT WAS HILARIOUS WATCHING THE MANAGEMENT RUN AROUND LIKE SCARED PUSSIES BEHIND THEM. THIS LUNDREN GUY GETS PAID A 6 FIGURE SALARY AND WE WOULD MAYBE GET A DIME AS A RAISE...WTF? NO WONDER THERE WAS SO MUCH IN STORE THEFT AT THE LOCATION THAT I WAS IN. IT'S PRETTY SAD ACTUALLY THAT AFTER GIVING THIS COMPANY SO MANY YEARS, THEY DON'T CARE ABOUT YOU, THEY JUST WANT TO MAKE THEIR GOALS SO THEY CAN GET THE BONUSES AND THE STOCKHOLDERS SHARES ARE WORTH MORE. SINCE I LEFT, I AM NOT SPENDING MY MONEY THERE EVER AGAIN.

I work for the Macy's Credit in Arizona. I've been there for nearly two years and the only thing keeping me there is the fact that I've been collecting TONS of evidence to use against them. I have every intention of reporting them and hopefully, with help from other associate, a class action suit within the year.

The "canteen" is a JOKE! It's absolutely filthy! I read some of the other post here and at least you guys have infestations that you can recognize. Everyday I see a new type of beetle that I had no idea existed. They recently made us change our dress code from casual to business casual, which wouldn't be so bad if the environment called for it. The whole building is a standing petri dish of bacteria and the temperature gets up to 115 degrees here! More than HALF the staff there take the bus to work. There was no clothing allowance given and no one wanted to buy a whole new wardrobe that was just going to get ruined from sweat and dust while you're sitting on the side of the street for 30 min waiting for a bus! They gave an excuse that they wanted us to match the store associates, but WE DON'T WORK IN THE STORE! We don't greet customers and we DON'T meet anyone that matters. Oh, my bad...that ALIEN Terry Lundgren CEO came to our building a while ago and GLIDED through the f*cking aisles like he was on skates. He was so wierd and expressionless and didn't say a word to ANYONE! ALL the dumb*ss managers were scraping and bowing looking for a pat on the head. I could have thrown up just then.

I used to work in the Macy's store as well so I know that no matter where you are it's gonna suck people. Shoppers, please excuse the associates. Whatever you don't know, don't count on too many store or credit associates knowing either. Management clings to information like it's the Busch Baked Beans family secret. We all, in the stores and in credit, try our hardest with what little we're given. The management never gives us information about how to do something. Or what happens frequently w/ my manager is she will tell one of us one thing and assume the whole team now knows or she will tell one team one thing and tell us something TOTALLY different! I hate her and MANY of the other managers there! They are completely useless and I don't think Terry Lundgren cares in the least. He knows Macy's is going down, so he's just trying to get whatever money he can before jumping ship and leaving his people to drown.

I HATE MACYS! I HATE Terry! And to ALL his lackys and anyone who stands on his side or defends him can kiss my hard-working ass! And be prepared for what coming jackasses! -_-

That's all I have to say about that...

*****God put me on earth to accomplish a certain number of things. Right now, I am so far behind I will live forever.*****

do macy's gift cards expire? I have one that i got on christmas and havent used it.

if you work at macy's and want to chat with other employees....go to
http://www.retail-worker.com/forum/

Macys sucks for lots of reasons.

Their collection department in India
FACS Caller ID # FACS 727-556-7300
has been calling my spare line for months.

I have no account with Macys and the number I'm getting the calls at is a new one from a Cable Company

Great company, they buy all their crap from the third world and now hire third world folks to harass the innocent.

Lets return the favor-

Monday-Saturday 9am-9pm EST/PST and Sunday 11am-8pm EST/PST.
U.S. and Canadian customers call:
1 (866)593-2543

Naturally when you call the above number you get a machine.

Dont just hang up, do this-
First they ask for an account number, just say I dont know
It will then prompt you to enter your SS#- Type in 9 0s
Then a prompt will tell you to say transfer to get to a real voice.

Explain to this person what is going on and be sure to give thee offending number.

If we all do this whenever we have a chance we might get some help.

I give macys a zero star because they stink. I have been in the retail business for 7 years. I am 24 years old and I was treated like I was a child. Not only that but my store in Brandon fl was gross, I developed serious infections including penuomonia due to rat droppings found at and inside terminals, ari conditioners filled with dust that looked as though they hadnt been cleaned in about 60 years, etc. I had chronic headaches, lung infections, breathing problems, ear aches, nausea, etc. Peiople would piss on the floor in the dressing rooms too. The housekeepers they hired apparently werent allowed to dust so there was dust everywhere unless we as associates did it. BS. Stuff would hang from the ceilings which was a hazard as well, and nobody fixed it. The manager of the store drove around in a brand new bmw, took many vacations, but left the store to fend of itself. The leak in the roof was also never fixed and their were rats that would run across the floor and roaches inside of the drawers in the kitchen. Holes were also left open. A toilet was left broke for 4 weeks before the manager decided to fix it. Rugs are never shampooed, and the door that seperates the mall from the store has collapsed twice, once almost on a person! They had a ladder holding it up!!! It was never fixed properlu the first time because the manager didnt want to pay for it!! He cuts corners wherever he can in the store, risking the health of employees but makes sure to get his big fat pay cut and go on his vacations every month etc etc. I worked there for 6 months and witnessed alot of unsafe, unlawful things. I think the FTC needs to look at this store, dept of labor, and the health dept need to shut this place down.

They scam their employees. They tell you about a draw against commission. My first manager there told me if I had a goal of 1000 and only made 900, I not only had to make 1000 for my next weeks goal but my 100 that i was negative the previous week, makes sense right? Well right before I decided to quit, I came down with pneuomonia and was out for a week. I had 700 in returns and my new manager did some wacky calculations and told me that it came out to 12,000! THATS right, i had to not only make up my sales goal for the following week, but 12,000 on top of that. That is not right. I should have only made up my returns that caused me not to make my sales goal for the week i was out to begin with like they told me when i first started!!

Ever since the nationwide ownership macys took over, they have become shit. The merchandise is cheap. They sell candy that rats had eaten and clearly have been around too. Macys in NY needs to take over. Macys that everyone once loved is being tarnished.

Associates only work on comission in Shoes, Fragrances, and Cosemetics at the Macy's I work at. The other people are rude because they have to put up with bad management. Selling assocaites dont do ANYTHING though and shouldn't be rude to the customers.

Don't bash the Sales Associates. Don't blame them either. Read this. You will understand why anything at Macy's is how it is.

Macy's employees work on commission. The same commission you have in your hand walking towards the suits to buy swim trunks from sportswear. Macy's employees are very rarily given the opportunity to actually make their sales goals. And it's as easy as one bad day to ruin someones career there. A single return from a customer could make or break someone. And with Macy's infinite possibilites for customers to return items no matter what, you could only imagine at how much the returns hurt.

We only make money if we sale items but yet they have us often come in 2 hours early just to do merchandising and stupid stuff that they have non commissioned workers paid to do. But yet they don't have any. So they use us commission based sales associates. And then you can't leave until everything is perfect. IN THE WHOLE STORE. So if a lazy bastard left a hundred items in a dressing room 30 minutes before Macy's closed. Every employee would have to stay, non paid to clean it up. We start everyday at work at least $200 dollars in the hole. Most of us have to sell over 2000 dollars a day and more often then not a whole department full of 3 associates will do a total business of $1000. to split between 3 people.

And when we go so far into deficit they knock are pay down to almost minimum wage. While still having to do other peoples jobs and have sales goals to reach.

Macy's does it on purpose. It has an almost perfect turnover rate with every 39/40 employees leaving in under 6 months. We're rats in a catch. Would you be happy.

So just remember that little 8 dollar shirt you just so have to take back. Could cost an associate alot more then what it did you. Get your green thumb out your butt and do some good with it. Donate to charities or give the clothes to other family members. Don't be selfish like Macy's is selfish to it's employees. Because it's all the customers fault. If Macy's didnt loose so much money with it's returns and thefts it could pay it's associates a real sallary to work with. But Im sure you customers will always be selfish and Macy's too.

I have worked at Macy's for about six months now. Started off as on-call associate and than they put me in signing and pricing team Very busy I must say.. I have to agree about some of the managers.. if you ask them a question about something you don't know.. some of them have wicked attitudes or look at you like your stupid!! The pay could be better!

DO NOT PURCHASE ANYTHING FROM MACY'S!!! I rated them zero stars for a reason. I had a defective mattress that was a few years old. They sent out a tech to analyze it. First, the test was with zero weight on it and it deflected 1 1/2" without anything weight on it. Secondly, they stated that if I had a drop of a stain on it, the warranty is voided. I had to purchase a protection plan to protect my warranty. As my wife stated, if it were the old Marshall Field's this would be different. They should be ashamed of themselves. Instead of spending time on Trump's the apprentice, they should be in the trenches seeing what the consumer is really going through.

I've been working for Macys in California and I agree with all of the other employees - IT SUCKS.  I didn't know that if you don't sign up people for that stupid card that you could get fired.  My goodness!  What's so important about STORE CREDIT CARDS??!!  They are the biggest scam cards anywhere.  Unfortunately, for my particular location most of the people are working class regulars that come to the store all the time and already have cards.

I work in cosmetics and it's not much better than my apparel challenged co-workers.  The only difference is that we don't have recovery to keep us later than usual. I don't get bad customers, but I do find it difficult to make my goals at my counter.  My counter manager basically tells me nothing and my account manager doesn't seem to care.  I don't get bad customers, but I can attest to the lack of employee help in other departments.  I'm sorry, but I'm not going to sign people up for those cards.  If it means getting fired or written up, then so be it. I don't care.  Also, being that I'm paid so low there's no way I could take advantage of the 20% discount anyway.  

For those of you that shop at Macys, if you get an associate that doesn't know anything or can't help you it's not their fault.  Blame it on Macys stingy management and hiring practices.

I went into Macy's Warwick R.I. store today. Again a dump. Clothes everywhere except for where they are supposed to be on the rack. I went into the shoe department, about 15 sales assocoaites were ther, but no one to help. Finally I asked if they had red pumps, I don't know the girl said and walked away. Then I found a shoe I liked, no one again cam eot help me. Finally one looked my way, she came over, didn't say anything though, i asked if they had my size, she took the shoe, turned around then asked if any one else was helping, i told her I asked another associate a question, she shoved the shoe back to me and then said I would have to wait for her to come back to me. are you kidding, you're not going to help me. Nope, she left me standing there with the shoe in hand. well i took the shoe and through it on the chair. I should have thrown it at her. Terry Lundgren the CEO of Macy's has a retail school named after him in Arizona, maybe he should bring those students to run the store, I cannot imagine his standards are that low, that he would find this acceptable!!!!!!This is twice this year bad service, I am done with them.

I'm a Macy's sales associate in Texas, and just today I seriously have considered quitting.

I may have only been there for five (grueling) months, but just reading this has helped me make my decision.

I could go on all night about how bad it is, but here are the issues at my store:

--Ineffective, disorganized, and lazy management. There seem to be more managers than employees. So when you make a mistake, you have an endless parade of management appearing telling you that you did something wrong. When you need their assistance (in any capacity), no one is around. Or they can be found talking to their friends on their phones. They do whatever the customer wants no matter how ridiculous; this makes me end up looking like a bitch when all I'm doing is enforcing their supposed store policies.

--No raise has ever been offered, no matter how hard I work. I have a college degree and was hoping for advancement, but after I was hired they pretty much made it clear they plan on keeping me at $8/hr. for as long as I live. HR showed no interest in helping me form an actual career plan.

--The job description for a sales associate is a lie. They told me they desperately wanted a "salesman" to move merchandise off the floor and pay attention to customers. They also wanted me to open new accounts. What they really wanted was the equivalent of cheap slave labor to paper-fold their never ending piles of sweaters and basically act as a merchandiser or jack-of-all-trades (w/o the extra pay of course).

--Hours are ridiculous and understaffing leads to way too many responsibilities for one person. Recovery piles up, and to echo another posting: yes, we are locked in the store at night until the store is up to standard. 9:15 PM can easily become 10:00 or even more during the holidays. This of course also has a lot to do with customers, who seem to enjoy taking in a pile of 25 jeans and leaving them scattered all over a fitting room.

--The attendance policy is draconian and counterproductive. Even the best sales associate is not allowed more than 2 missed days a month for ANY reason. "Tardies" count towards this. So whether you're stuck in traffic, broke your leg, or your mother died, they count it all against you and will waste no time writing you up. So theoretically, if you are running more than half an hour late, you may as well take the day off b/c you've already missed "a day". There is no incentive to go to work, except the paltry wage, I guess.

--Throw in a dash of corporate greed, a general lack of sincerity on the part of the managers, and a whole lot of favoritism and mind games, you have a typical day at work. What the hell am I still doing there?

I've been a faithful macy's shopper for a while. Be aware of those fake pop up ads for Macy's free giftcards (if you take a survey)spam will haunt you.

DONE WITH MACYS! HORRIBLE SERVICE IF YOU ORDER ANYTHING! FRAUD, SCAM AND CANNOT GET THE RETURN DONE. I went into the Naples Store for advertised luggage. They did not have the pieces and ordered it for me. I ordered two pieces of Delsey lugguage. I went home, and looked online and found the 2 pieces $70 cheaper at ebags.com plus a free third bag and a free back pack. I called Macys and cancelled my order. I was very happy with ebags, except one piece of the Delsey had a broken zipper. I emailed them and they sent out a new bag overnight and emailed me a return label. They had UPS pick up the damaged item and even gave me 25% off my next item. Done! BACK TO MACYS. THE ORDER I CANCELLED ARRIVED!!!!!! $330 charged to my amex. I called Macys 17 times in 6 weeks and they kept promising me they emailed me and sent me the return labels. NO LABELS. TOOK 3-4 DAYS TO RESPOND TO EMAILS. THE CUST SERVICE PEOPLE KEPT SAYING "CHECK YOUR EMAIL..." AND IT WAS NOT THERE OR IN MY SPAM BOX. THEY HAVE TO ORDER IT FROM SOME OTHER DEPT. I finally asked for a supervisor, she said that nothing was sent out because it was to go back to their TN distro center that had been being remodeled. She promised me a gift card for my trouble and promised to mail the labels that day. TEN DAYS LATER... we are now talking TEN WEEKS LATER and 23 phone calls and 17 emails.... I GOT ONE LABEL NOT TWO. TEN DAYS LATER... to respond I got another email. LAST STRAW - UPS does not pick up you have to DRAG the luggage to the POST OFFICE and pay for insurance and delivery confirmation. IT HAS BEEN ANOTHER 12 DAYS and no credit or confirmation on delivery. NO GIFT CARD HAS ARRIVED EITHER.

I WILL NEVER SHOP AT MACYS AGAIN!!!!!!!!!! DO not ever order anything from them, they frustrate you into keeping it. It's a SCAM!

Lucille in Naples Florida.

Do not buy any furniture from Macy's! I bought a dining room set and I had to refuse delivery three times because pieces were damaged. I am still waiting on the delivery of the new furniture to see if 3 times will translate to more. Macy's quality controls is horrible and their customer service sucks! Don't waste your money. Go somewhere else where you can spend less and get your money's worth. Macy's is horrible!

Macys has quality merchandise that you get "Stuck with" when you encounter any problem whatsoever! My son recieved two nice dress shirts and slacks for Chirstmas. These items were exclusive Macy brand items, only sold in their stores. They still had the labels and size tags on them but not the bar codes or a receipt. He only wanted to exchange them for different sizes. The staff was rude and kept spitting out their stringent return policy and said, " Sorry, you are stuck with it!" I was outraged! I could understand if he wanted cash back or if was an item possibly purchased from another store but these were brand new clothing items that can only be purchase from a Macys department store! Absolutley insane! I have worked in retail for many years and I know an exchange of this type could have, and should have been made, it would not mess up their inventory! They are unfprofessional and not at all customer friendly! So now my son is "stuck" with four qualitly clothing items that he can never use! Shame on you Macys for your coperate greed and unwaivering policys that should have exceptions to them, especially during the holidays when some people forget to wrap gifts with receipts and bar codes still in tact! I will shop any where but Macys in the future!

Man, does Macy's suck here in Spokane.

My son went to buy a new suit. He works out lifting weights and wanted a loose fitting jacket. The salesman insisted he should have a 38, but my son wanted a 40. After arguing, he took the 38. When he told me about his experience I told him to go back and get what he wanted.

He went back to the store within hours and before and alterations could begin. He told the salesman he wanted the 40. The salesman put a note on the suit that read "Do not alter, customer wants to resize, will be back on Wednesday."

My son called in and told them to leave the jacket as it was and just alter the pants like he had the other measured. When he went in to pick up the suit, he was told that he would have to take the 38 because they altered it. He's young (22) and just tookt he suit and brought it home.

I went back to the store with him and talked with the salesman. He agreed to take the suit back. He refunded my account and then I bought the 40 and my son had a fitting.

Tonight we went to get the suit. Upon our arrival, the mens department manager told us that we had to take the 38! I showed him the note the salesman left on the suit and told him that it was their mistake that caused the wrong suit to be altered. No avail. This shmuck kept repeating over and over, "The 38 is your suit."

I then explained how the salesman had already refunded my money on the 38 and how I then purchased the 40. I thought I had him stumped, but after a few seconds of staring off into space, he started repeating over and over, "The 38 is your suit, we cannot take it back. It's been altered."

I left the suit on the counter and took my son to Men's Warehouse where he picked out a suit and they altered it while we waited.

I'll be speaking with the store manager next Wednesday. I don't have my hopes up. But I will not take that suit, even if I can't get a refund.

I used to shop at Macy's every month. Never again. Freaking NEVER!

Macy's in Braintree Massachusetts is such a complete dump. How can a store that makes so much money have such crappy employees? And the store is a complete mess and its old and falling apart. I had a cashier that barely spoke English, I will never shop Macy's again, a place that cannot afford to hire decent staff and take care of its environment. No thanks I will spend my money elsewhere.

Has every good designer! They dont have very good staff, but the clothes are amazing!

They made a mistake then never appologized. treated the customer with worst attitude, never tried to offer fair compensate. I had terrible experience, never wanna shop at macy's again in my life.
people in HR division sucked dealing with the claim. all other people I met were nice except these two people although they won't pick up the phone.
shipping department people never pick up the phone.
It was king of prussia store (PA).

I was at Macys recently and I had the most absolutely rudest cashier EVER! Ive been a manager in the retail business for about 13 years now so I know how it is for sales associates so I always smile and say Hi whenever I go shopping and mostly they are very helpful but this woman was in a class of her own - the lowest a person could possibly be in.

I was paying for a couple of items at Macys and I gave the cashier some cash while looking in my wallet to find some change when I noticed that the cashier, Charity Benn, was about to close the cash drawer. I told her to wait and that I had the change but she looked me right in the eye while she closed the drawer and told me, Too bad, you should have told before. WHAT??? Why did I have to say anything in the first place? Did she think I was going through my wallet to giver her a tip? Of course I wanted to speak with a manager after that and she told me that there were no managers working. Again, WHAT??? A big store like that with no managers? I said something like that back to her and then she absolutely refused to call a manager. So I went looking for somebody to call a manager for me and found a security guard. He directed me to another cashier who tried to help me and called a manager a couple of times to try to get him to speak with me but the manager kept making excuses and refused to. With managers that dont care, no wonder they have sales people that have a nasty attitude. Charity Benn also refused to give me her name, she actually covered her name badge with her sweater! The cashier that was trying to call the manager for me was nice enough to look up the cashiers name for me with the receipt I had or else I wouldnt have known her name.

In my experience, most of the employees that always complain about managers or their circumstances are the ones that purposely give customers a difficult time and are constantly being spoken to or written up. They are ALWAYS trying to make excuses for their own behavior.

Where do I start? I too work for Macy's. First of all I would like to comment on sparkle1's review. She works for M.A.C. where they do things right. They are not commisioned. they get a very nice hourly pay, through M.A.C. The employees there are always happy because they don't follow the typical Macy's rules and don't get the pressure that other employees get. Next, lady1 (below) is totally a manager. I just want to slap her because she used all of the slogans (lies) that all of the managers use. I put their Medical insurance to the test recently and found out that Macy's makes money off of their employees who are covered. It was going to cost me around $158/ month with thier group blue cross blue shield medical only. I then went straight to blue cross blue shield myself and requested a quote on an individual plan with the same exact coverage, deductable, and everything. I was quoted $122. I took the individual plan and it ended up being $125 after all was said and done. Now, why would the group plan cost more then the individual plan? Where is that $25 going? Macy's pocket? I encourage all employees with medical coverage to do the same test. Yes, there may be alot of companies that try to push the credit cards, but is that really good for society as a whole? They tell us that we need to open credits because the employees spend more and Macy's makes more, but is it really ethical to pressure people into going into debt for Macy's own selfish benefit? Macy's does offer a fantastic 20% discount on almost everything to it's employees, but the only way to get the discount is to purchase with your macy's card which charges 22% interest or more. If you have a balance on your card they get alot of that discount back! No other forms of payment are excepted if you want your discount. So basically they force their employees to establish credit with them so again, they bank off of their employees. This company lies and deceives more than any other company that I have ever worked for. The holidays season is upon us and numbers are way down. Upper management is coming down on us hard. They blame us for their mistakes. Employees have lost so much in 401k's because of the decline in Macy's stock. A friend of mine who has been there for nearly 25 years has lost almost $21,000.00 within the past 2 years. Yes, thats twenty-one thousand dollars! I do not plan to make any long term investment with this company and anyone who chooses to needs to do so with caution. I too, would not even give them 1 star, but I have too here.

Disgusting place to work with bitchy people and even though was appointed there as a sales associate in the handbags section ended up doing almost about everything in the store not to forget the lousy work of cleaning the entire store... They never let us breathe... every minute we need to be on our toes working& running aruond register work, arranging clothes, shoes. Macys is not even worth a star!!

I'm constantly disappointed with using the coupons they slam my mailbox with especially in the months of Nov. & Dec. They're "not usable for this brand" or "that's an Everyday Value item, the coupons cannot be used"....they disgust me.

MACY'S SUCKS!!! If I could rate Macy's a ZERO I would. I bought a sofa there a couple months ago. First, the OUTSOURCED Delivery company NO SHOWED on the delivery, then cancelled the delivery on the second attempt. Finally it was delivered, but had a major flaw in the construction - it wobbles on a completely flat floor (they're brand new floors, and my last sofa didn't wobble). So, I reported this to Macy's, who OUTSOURCES their repairs. The repair guys have now cancelled on me TWICE!! When I've called to reschedule the wait times are ridiculous, and then the service people are rude, not to mention I've been hung up on because when I finally made it thru the queue I didn't say "hello" immediately (I was on mute and by the time I took off mute they were gone). I just got off the phone with the Credit Card company, and to NO suprise THEY WERE RUDE TOO!!

I WILL NEVER DO BUSINESS WITH MACY'S AGAIN!!

Macy's is a poor excuse for a coporation. Everytime I walk in there I am either ignored because my appearance does not dare live up to their expectations or I'm hounded by all the slave workers trying to earn their commission. I usually ignore them and tell them I don't need their help but, they peep around the corners just waiting to make a sale. Macy's did not recieve a payment from me ONCE because I moved addresses and did not recieve the bill in the mail and I was called a week later by them to get a payment. I explained to them my situation only to have no empathy or anything but to be barked at for my bank account number so they could get paid. I have made damn sure not to miss another payment so those trained circus rats don't bother me. Now I know that most companies have their policies about late payments but I work in a collection department and I have never been as rude as this guy was. I am paitent with my customers So without written notice they cut my limit from $500 to $75 and was alerted of this ONLY when I went to purchase another item to be humiliated by them again. They have lost my business but the only thing postive I can say about them is they do have 7 jeans.

Macy's sucks. The Thanks-for-Sharing coupons sell for $25 each. $10 goes to charity (we hope) and $15 goes to Macy's for "administrative costs." GIVE ME A FREAKING BREAK. Macy's is the most deceitful company I have ever worked for. That's why I quit. I got so sick of the LIES. Macy's is going DOWN. I had to click on a star to even post this. I have a suggestion for the webmaster for this site: Please make it possible for people to give NEGATIVE reviews by clicking on thumbs down symbols. Macy's rating, in the opinion of many, is IN THE DITCH. And for all of the lies they've told, the people they've cheated, and the greed and arrogance they've displayed, I won't be satisfied til they are in the BONEYARD.

if I could give no stars I would. There promotions are very decieving asking you to buy things because it helps your community. Not so it puts millions in their CEO's pockets for doing nothing. Do the math people the next time they ask you for $25.00 dollars.

The management in the Macy's Old Orchard store especially in HR and Security and managers on the lower level are the most uncaring lying people in all of Macy's. They don't care whose life they ruin as long as the lies being told are not about them. They will pay someone in the "in crowd" to lie about different people so she can get multiple rewards and cause those people to lose their jobs. They intimidate you and lock you in a room in security or HR so you can "think about what you did" when you know you did NOTHING! People, these people in the Old Orchard Store in Skokie need your help NOW!

My most recent shopping experience left me dumbfounded. Shopping at Macy's Scottsdale Fashion Square, I specifically went to look at the new MStewart linen collection. Ok merchandise, ok quality, nothing extra ordinary, and even already on sale, over priced. While walking through the furniture department a dressed bed had the perfect design color of bedding I was looking for. I checked the label and was pleased to see it was by Calvin Klein, and had noticed a large selection of CK bedding in the linen department. When I could not locate that pattern, I was finally able to find a sales associate and asked for assistance. They where responsive, and when I showed her the bedding I wanted to purchase I was told, "Sorry that is discontinued and not for sale". I honestly could not believe that was accurate, and asked if she would take my business card and follow through with finding someone who would approve the sale. That I was willing to buy the floor models. A furniture sales associate became involved and reconfirmed, it was "store policy to NOT' sell the merchandise that was displayed. I could tell the sales associates where embarassed and personally found the policy upsurd. To add insult to injury, I was told that in reality when the bedding from the display is finally retired, it will be destroyed! Fortunately there are plenty of alternatives to Macy's. I truly feel sorry for the associates who must bear the brunt of many frustrated customers for "policies" they have no control over.
I expressed my disappointment via e-mail to the head of PR in Ohio corporate pointing out in her most recent press release her reference to Macy's as a "premier" retailer. I received a prompt reply, expressing her regret, and that she would forward my experience to the head of the West Coast Division. I replied, thanking for her prompt prompt response, but since I sent it to Macy's corp., her response was a "brush off" response. That I would think one in that position would be more concerned in finding out if it is Macy's corp. policy to NOT sell merchandise they sell in their stores or if it was a mistake. I may be wrong, but I would assume corp. headquarters is where the "policy's" are established.

I work at a Macy's and it's AWFUL! I've worked there for over 6 years and of course that means I worked first at Marshall Field's which was great. Macy's treat's employees like crap and are always negative. Prime example: They cut our hours and have less people on the floor (many times having one person covering 2-3 areas at a time). Due to lack of coverage, customers complain and write in about their bad experiences. The managers at our store say that it is our fault and we are doing a bad job. How can ONE person clean 15 dressing rooms, cover 6 registers, straighten racks, and help guests at the same time? It is not the associates fault but upper managements for not giving that one lonely sales person some extra help. That is just one example of many of why Macy's is horrible. Happy and plentiful employees = happy customers.

On the flip side, I am getting sick of people talking about Macy's sales associates in a bad tone. IT'S NOT OUR FAULT! Trust me, we are just as frustrated with our policies and procedures as you are. There isn't any need to take their anger out on a sales person (who has feelings and for the majority of floor sales associates, are trying their best to deal with the circumstances). for those who complain about dressing rooms, a: We try our best to keep them clean along with doing the hundreds of other things that have to be done while working ALONE B: people who leave all the clothes they tried on on the floor and can't even be decent enough to hang them up and put them either back or put them on the return-to-floor rack. (Many times, these are the same people who complain about them in the end!) Please give the sales associates a break and let the higher ups know. Go to fieldsfanschicago.org for more support!

Maybe in some areas of the country, Macy's is a step up. But for shoppers of  the former Marshall Field's, Macy's is a step down...way down. Gone is service, selection and quality. Macy's is just a lot of overpriced house brands of questionable quality. Staff has been cut so service is nonexistent. So many retailers do a better job. Why would anyone put up with Macy's nonsense?

Macy's continues to show declines in sales every month and revenue (down 77% last quarter). Macy's is turning off everyone from the well-heeled shoppers who left for the likes of Nordstrom and Von Maur, to the middle class shopper who prefers the real value of Kohl's and JC Penney.

Shopping tip: The "new" Matha Stewart merchandise that Macy's is crowing about can actually be found at K-Mart...and for half the price! Macy's uses blue packaging, K-Mart uses green. Why pay Macy's prices for the same merchandise.

I live in Minneapolis so I am used to fabulous retail shopping. First we had the exquisite Dayton's and then later Marshall Field's, which was also very good. I always shopped at the large Downtown Minneapolis store as I could get almost everything I needed in one place so I could avoid the mind-numbing suburban mall experience. However, now our Field's has been downgraded to a macy's. What a horrible disaster those macy's stores have become. Dayton's and Field's were always world class stores. I walk through macy's and it is like being in a snowstorm: I am aware of things happening around me but there is never anything that catches my attention. All the hip, cool brands of Field's are gone, replaced by the god-awful house brands of macy's: Club Room, Tasso Elba, Alfani, Style & Co, Charter Club Tools of The Trade, Green Dog, Material London, INC, BLah Blah BLah ad nauseum. And all of them are poor quality but overpriced. Oh, and they did keep some boring brands like Calvin Klein, Polo,Nautica & Tommy Hilfiger so I can look like everybody else on the street. Fortunately, people here in Minneapolis and also in Chicago are having the good sense to stay out of the stores and the sales & profits in macy's North are plunging by double digits. One can only hope that eventually those poor slugs who own stock will tire of the executives pouring their assets down the sewer and discharge them. Eventually some wise merchants should see the business opportunity of buying the macy's North division and running it as Marshall Field's, a high-end, quality operation.

Macy's has crappy merchandise, crappy service, and high prices. What more could you want? They aggressively push out any salespeople that have been there long enough to know how to give good customer service, and only pay enough to attract college kids who think all they get paid for is to show up and chat with their friends about who's dating whom and what club they're going to this weekend. They added shopping carts and price scanners, not to give "better customer service," but to give NO customer service! They expect you to come in and buy Waterford and put it in a shopping cart? They want to give you Martha Stewart home goods that are KMart quality with KMart service but Macy's prices? Who are they kidding?

macy's blows

I love Macy's!!! They have fashion for less. They are the place to go for affordable luxury!!! From what I can tell all of the employees complaining are just LAZY!!! Every company that you work for has some down falls, but Macy's treats there people fabulously!!!! They give medical, commission, hourly wages, the opportunity to move up in the organization, money for every credit opened, extra incentives for just about every thing!!!

Oh yes one more thing--this is directed towards the people who were taking about credit. Me and my friends have worked for many retailers and Gottschalks, Nordstrom, Herberger's, Victoria Secret, Bebe, Maurices, The Limited, Express, and I am sure that there is more, all require you to open credit!!!!!!!!! At least at Macys they get a 10-20% dicount, extra savings days, a welcoming packet with over $100 worth of coupons, a 15% savings pass, and the opportunity to earn free merchandise, gift wrapping, and shipping. Plus if you pay it off every month there is no annual fee or interest! What customer wouldn't want all of that plus more!?!?!?

I applied for a job with macy's cosmetics Aug.3rd. I have had three interviews and done the Talent Plus phone interview with Clinique- been told I am a "rare commodity" and that management is where they see me enventually.HOWEVER, its now August 17th and no job-HR called me in and seemed about to make me an offer, but when I said I hadn't applied anywhere else the manager stopped the interview and said she would be in touch-I have called back twice in the two week interval and been told that they definitely want me with Macy's and that I will DEFINITELY get a call tomorrow- the call never comes- after reading some of these reviews- maybe I should celebrate- I am going out to put in applications elsewhere today.

I guess it depends what Macy's location you're at. Ive worked at Macys for a few years at the M.A.C counter and I loved it! I live in Hawaii and the sales people are really nice. Granted every store has irritating customers but believe me, now that I freelance for different cosmetics companies Ive worked in Neiman Marcus and theres some looneys there too. Theres no shortage here of sales associates or registers. The smaller stores here do have less staff because of the store size but everyone is very helpful. Maybe its our aloha spirit, I dont know. But Macy's is very profitable here because the prices fit most peoples income. It costs soo much to live in Hawaii(ex.av. price of an "affordable" home is $600,000!) that we all cant shop at NM. Well I hope Macy's start addressing peoples concerns and I hope it gets better.....

After several issues involving Macy's and the poor quality of sterling silver on the store floor, I finally contacted the Executive Offices and resolved these issues. Hopefully, the employees will be instructed to inspect pieces before people drive out to pick them up. Things Remembered finally did engrave the sterling rattle and did a beautiful job. Finally, it is ready for mailing. I'm rating Macy's up to 3 stars now, bc the issues have been resolved. It pays to contact the upper management if you feel the store isn't treating your issue appropriately.

Macys wedding registry is a joke. 50% of the gifts I received were either broken or had something else wrong with them. And to top it off the customer servise were very unhelpful and unaccomidating. I used to love Macys, when I actually went to the store. I will never shop there again though(online OR instore). They have lost my loyalty.

I work at Macys (formerly Filenes) and let me tell you that it is the crappiest, most miserable place to work (in case you're wondering, yes I've been looking for another job for quite some time now with NO luck...someone PLEASE get me out of there!) Macys does NOT care about their employees, or customers. All they care about is pushing their fucking credit program to no end. They cheat their employees out of their commission by making them stay an extra half hour after the store is closed to clean. I don't get paid to clean up after fucking slobs, I get paid to sell. When I'm not selling I'm losing money. Shame on you Macys! SHAME.ON. YOU. We get harassed by the managers to do all these fucking tasks that are not related to our job (clean the registers, dust etc.) because they are too lazy to hire a decent janitor. The managers are less educated than myself, and have no idea what it means to truly motivate a team of employees. The merchandise is utter crap and some of the customers are the rudest I've ever seen. One lady refused to have me wait on her because I was not wearing my name tag! Stupid bitch...go complain to my boss if it's that important! Btw, to anyone considering a career in retail, please think long and hard about it. It is a dead end job. Down with Macys! Down with Macys! I'm counting down the days until I get a job offer, where I can be a productive, professional employee who is proud of my employer...not this utter crap of a retail store.

This company is disgusting. I processed a return after registering for my wedding and since I didnt have a receipt they took the merchandise back and gave me a slip saying in 4 weeks I will get a paper to use as STORE CREDIT? Why couldnt they just let me use the credit there!??! Stupid company wrote my address wrong and to this day I still havent received any refund/store credit! Dont buy there!

Macy's is the worst place in the world. They treat their employees like shit. We used to be able to get free water cups in foods, but that is no longer. They only hire people on at 7.50 an hour and the lady in HR is an absolute bitch. They lie. Then they have all of these celebrity appearances to try to bring in business when the only thing they get is homeless transsexual hookers and homeless imps with no teeth. The workers are all pissed off, especially in cosmetics. They sent them out to recruit in 95 degree heat to give out free things. They hire executives in training that know nothing and lurch around and write everything down. That hole will close soon, it is bound to go bankrupt. Oh... and there is one more thing. They only have plastic bags because paper bags are too expensive. What a rat hole!

I have to agree with the previous eloquent statement regarding working at Macy's:  They suck a$.  It's just a joke.  They took out half of our registers and cut the staff in half.  When our customer comment score dropped (because the customer couldnt find a register OR a sales clerk) the manager was angry at out morning meeting.  "What could possibly be the problem here?" he asked angrily.  I was thinking, "Gee...it couldn't be because the customer can't find anyone to help them, could it?"  And one day the same manager said he had better not come out of the executive office and not see someone at the register.  I was the only person working in the area that day - covering 2 departments:  children's and intimates.  I wondered how I was going to empty the dressing rooms every hour and help all the customers in 2 departmentswhile remaining glued to the register.  Of course the store manager doesn't have a clue.  It's a horrible place to work and getting worse by the day.  People, please know that we are forced to try to get you to apply for a credit card.  If we are observed not mentioning it...("loyalty" they call it) then it will be documented and it will be counted among a myriad of other things that can, and will, be held against you when it comes time for an increase.  It insults my intelligence that they make us sell their credit cards and they call it "selling loyalty."  Loyalty is one thing they no nothing about.

I used to shop at macys cause they really have the clothes that I like but geez! I receive the items too late. after almost 3 weeks. And you won't believe they actually deleted my account!!!! for sure, I WILL NEVER EVER buy ANYTHING from MACY's ever again!!!!!

Halfway through the transaction and while I was making my $550 down payment, the sales representative told us that the couch was on backorder. She assured us though that it would be in by the end of March and no later than April 1st (now Feb19). A week after April 1st we decided to call the store. The person who answered the phone said the couch was not in yet. One week before the end of April, on Tuesday, we got the call. But apparently that weekend they were closing down the Macy warehouses for inventory and we would have to wait two weeks for the couch to be delivered. Later I called back and told the person in the department that weve already waited over two months and asked if there was anything they could do to get the couch to us sooner. I called customer service and there was nothing they could do about the delivery date. The delivery men had to detach our door to get it to fit through. When they finally set it down and hooked everything up, one of the sides would not recline. It simply didnt work. On top of that, the door now was very difficult to open and shut and the delivery men could not fix it. The couch also had a few scratches on the side, damage from the delivery. I spoke to customer service and they arranged to have a technician come down to fix the couch and look at the scratches. The only problem was that their Saturday schedule was booked for another month and they would need to come down during the afternoon on a weekday. We couldnt request a morning time, they stopped servicing at 4PM, and there would be a three hour window. Basically, we would have to take off work to meet with them. The alternative was either to wait a month for a weekend date, or wait a month and a half to have the couch replaced. I called customer service back the next day and there was nothing they could do. They contract out to another company for repairs and its not their policy or schedule. They suggested I contact the technician company. The representative from the technician company was even less helpful, would not budge on their policy, and told me to speak to Macys customer service instead. I called back customer service and they couldnt do anything, even when I spoke with a supervisor. They simply said that thats the system and policy, and they cant change anything, but they would note that I was unsatisfied with the arrangement. My girlfriend took off work that Tuesday to meet with the tech. He examined the couch and determined that the wires were loose inside. When placing the couch back down, he then tore the wire and it would take 4-6 weeks to order and replace the part! I called customer service again (because no one handles these things for you) and explained to them the situation. Now they said they could replace the couch ASAP. Two weekends later my girlfriend and I spent the entire day in our apartment waiting for the delivery men. They were suppose to arrive between 1:30-4:30. At 3:30PM we called the delivery number, and although they are open until 5PM on Saturdays, they had already closed for the day. We then called customer service, but could not get anyone live. We contacted a sales representative at the Home store and they gave another number to try. The representative at that number said the delivery men were running 45 minutes late and would call us. They finally arrived at 5:10, without calling. He then suggested that I come outside to examine the new couch, because it did not come in any packaging, which the other one did. I went into the truck and found the couch half-wrapped in a bag. My girlfriend and I looked it over and discovered several noticeable discolorations and scratch marks. I could not believe they would expect us to accept an exchange for a piece of furniture in that condition. I told them I would not take the new couch and didnt want the old one. It has been about three weeks since they took the couch back and I havent received a refund credit on my Macys account or the Visa card

Macy's at GSP mall in Paramus, NJ men's department: You buy small items or accessories such as cufflinks, etc, the cashier will charge you and will not put the item(s) in your bag with other things you buy. You go back to the store and speak to the manager, he simply says "Ah, I am sorry, I wasn't there so I can't do anything much less refund you or give the item." Hint: A manager cannot do anything? Then he is not a manager he is worthless employee if doesn't know how to check things around. He should at least try do something!!! Similar problems with this Macy's happens all the time. And managers are worthless!!! AH! Not to mention the prices. They have huge signs of XX% off and will not give the sale price. They will say "Oh, I am sorry, someone put the wrong sign..." and they don't bother taking the sign away for days. Always check your bags and receipts!!!