why is the site so incredibly slow to connect to ?

the previous version was a a lot quicker to connect.

They have just rejigged the site. and whilst all my other folders are intact my drafts folder is empty, this folder had 12mths worth of stuff that i was working on etc. After the inbox, the drafts folder is surely the most important one!!!!

The rejig happend with no notice, if they where gunna delete folders etc, abit of notice wud have been nice.

Im a Fool for using it to store stuff i was working on!.

If the profile isn't reinstated in full by the end of the week. im closing it down. which is a ball ache for me.
Just as i thought they where getting there act in gear, with the Movieline and other websites from MMC etc, which i accessed off of the mail.com homepage.

I have had to deal with all the other problems that the other posts mention, espesh the slow!!! bit.

At best an average mail provider, that looked like it was just starting to get its act together and add some interesting sites etc to keep the traffic.

If you dont mind logging on one day and finding all your mail not there go for it, if not there are plenty more that 'appear' to be far more reliant.


Now 33 days after I posted the message above, after sending them a couple of emails a week and being told that the problem of the missing drafts folder was being delt with by their 'engineering' dept. I have now been told that Drafts folders will not be migrated to the new version site. No reason why!

Mail.com is a Joke, never, ever,ever use them.

Terrible customer service! This was my original email account. I have kept it over the years because I liked the email address @usa.com.
Besides being slow -and having outages -customer service is now NOT answering my email complaints. I have made 3 -and they have gone unanswered. Lately I have not been able to send or receive emails to people with @aol.com addresses. They bounce back -undelivered. I have several such contacts in my address book. I have emailed Mail.com customer service about this problem 3 times -and they have refused to answer! They ignore me.
So I am switching to gmail.

The new email system is very good, much faster than the old one plus lots of added module things, like instant messenger (which I haven't tried yet, but still cool). The articles are getting very good too, love the addition of Movieline.com, and OnCars.com is pretty awesome too. Not digging the Hollywood chick stuff too much but I'm sure others will like it. Overall, still my fav email since I was able to find the username that I wanted, it's no Gmail (then again, nobody is Gmail except, well, Gmail) but still very good.

Mail.com recently showed up with this new layout mail account. I have a few addresses at Mail.com and the oldest one is already 'renewed'. (It was an obligation, there was nothing I could have done to avoid it).
The thing is today I am getting NO access at all to this renewed address. I can only have access to the old fashioned addresses.
The question is: Why Mail.com just doesn't leave the old fashioned layout alone? What's wrong about it?

It definetly works pretty better. At least it does work!

Here in Brazil we have this so called 'popular sentence' that means something like: 'You don't mess up with a winning team'.
By the way, does anyone knows what should I do to have access to my Mail.com fresh and renewed account?

P.S.: Trying to enter it, the message in the address bar is always the same: http://www.mail.com/?err=err_serverconnect_fail

I'd apprecciate any help.

Roger.

Our animal rescue organization set up a mail.com account. After about a month we couldn't log in. I sent an e-mail to customer support and they replied saying they had reconfigured the account.
After a week it went down again. They haven't replied to the e-mails I have sent. Now the e-mails people are sending us are bouncing. I've never experienced such a total lack of customer service. We have set up a new account with care2.com and would never use mail.com again.

By far the worst Email provider in the world.They are to the email industry as Dyson is to the vacuum cleaner industry.They out suck the competition constantly and never lose their sucking power even when they are indeed full of it!
I just wanted to say that in addition to constant outages,ads,slowness and.....they suspended my account a few weeks back.After emailing their technical department for days finally I received an email which said my account was suspended due to "suspicious activities" but it's now reinstated.
A few days ago the same thing happened.I emailed them again and they replied days later that since it's the 2nd time they won't reinstate my account anymore.
I lost all important emails which I had kept from mid 90's(this was my 1st email account).
Here's a company I would love to see go under!

I would give zero stars but it will not take it. I have had lots of trouble with mail.com since I signed up about 10 years ago and now, 9/15/09, I can't even get to my email accounts. They changed the site and broke everything. I have not had access for several days now and have no idea why. I hate this site and STRONGLY recommend you stay away. Why? Because they SUCK! Plain and simple. Not to mention, SLOWWWWWWW.

Absolutely horrible. Their website constantly errors or times out. When their site is down for long periods and then comes back up there is never any explanation as too why. They send you their own spam advertising all kinds of junk from cell phones to car insurance "for mail.com members only" to your inbox. The pages are covered with obnoxious news and advertising. It is just a really really bad service. With so many quality FREE email providers out there, there is no reason to subject oneself to mail.com's horrible service.

mail.com is a piece of crap. NEVER EVER USE IT.

I signed up for an account, used my new E-mail address as a point of reference for several other sites and they deleted my account. There is no tech support.

Were pretty reliable until recently, now it seems every week, the servers are down for a period of time. Last week it wouldn't recognize my password/login name yet I've had the same one for a decade. The next day, it worked fine. Now today, I cannot even get the mail.com site to come up, while 4 hours ago if worked fine. Seems like they are getting worse, not better.

Mail.com is awful. I was a customer since 2004 and was paying $6.95 to get my mail forward to my ISP email address (my ISP changed a couple of times, and that way I didn't have to change my email address all the time as well).

Along comes an email a few months ago saying if I want to continue having my mail forwarded, it's $30 a year. Just not acceptable for forwarding. You'd think it'd be better for them, forwarding mail so it doesn't clog up their servers. SLOW and NOT SECURE. Ads and articles, that's all mail.com is.

To top it all off, their slogan is "It's all about you." Well, if it was all about me, they'd have kept forwarding my freakin' emails. Now I have to find somewhere else.

http://www.mail.com/?err=err_serverconnect_fail

Been getting that for the past hour. I also question how many emails I don't get. Often I have signed up at different websites, and never received a the welcome email.

I feel mail.com should try to sell out too google, yahoo, or msn. At least then we would get a decent free email service.

Can't log in.
Takes many minutes to display queue on those rare occasions that you CAN log in.
"Unable to contact authentication server". I've been getting this for a week.

Outblaze, you should be ashamed for foisting such a substandard product on us. Since you're in Hong Kong, and in the hopes then you will read this, perhaps you'll understand it in Mandarin:

您的產品是可怕的。

How about ABYSMAL
Here's what you get:
- slow
- unreliable
- slow
- a wasteland of spam, i.e., I doubt they have spam filters
- slow
- compose features usually don't work
- did I say slow
- spell check is a joke
- slow
- the "service" is an embarrassment
- slow
- not worth any consideration, especially if you need something dependable, or have important documents/communication
- oh yes, it's slow, it & its pages can take up to 20 seconds to load

When I log out of mail.com and thereafter surf the web, all I have to do is hit the back button as many times as needed to get back into my mailbox allowing me (or whoever hits the back button) to get into my mailbox and read the messages...all without having to log in again. What's the purpose of logging out if all you need to do is hit the back button? This is totaly not a secure service to have. I will have to get a new mail service,

I've been using both email.com and mail.com for about 3 years and have hardly notice any of the problems that others mention below.

However if all you want is a cool email name try www.inbox.com so you get myname@inbox.com it also has free storge and lots of other goodies.

This service SUCKS!!! Slow, if it runs at all. You can't log in half the time, you write long emails only to get an error message (and lose your work) when it doesn't send, constantly get "our system is busy-try again later" messages when trying to check your mail, and have your attachments stripped out when trying to send them to someone. Maddening!
All this and you are besieged with ads everywhere you look. Utter crap.

danielc has it spot on.

The ONLY reason to use mail.com is because they own the mail.com and email.com domains and so you can good email addresses. Other than that, their "service" is utter unmitigated crap.

As "premium" paying customer, I find that my POP3 access breaks several times a day, every day. Despite numerous request from thousands of users over the last 7 years they STILL have no decent features (like SSL or IMAP) and instead they just focus on add more advertising rubbish to their home page.

The contempt that mail.com has for it's paying users is truly embarrassing.

The spam filtering is a total joke too.

Your best bet is to just use the mail.com email address and auto-forward all mail to another account.

Slow, too much tabloid crap, does not save sent mail, too many advertisements, and easily hacked by losers with nothing better to do.

Poor spam filtering and constant barraging to obtain email details by a site claiming you have won an item every single time you open an email. I am cancelling.

Good when they work, but of all the different mail sites I've used they are the only one to go down for several days without any explanation. I'm primarily on hotmail and yahoo as well as a school account in addition to mail.com and not one of those others ever goes down for more than a day, most only go down for a few hours.
Mail.com has gone down half a dozen times in the several years I've used them, usually once a year for a few days. It may have gone out longer but when it won't come up for 2-3 days I don't bother checking it for a while.

This recent outage means I'll keep it only as a backup, I recently used it to list craigslist stuff so I wouldn't get spammed more on a primary account and now I'm possibly losing buyers.

i've been using mail.com as premium subscriber for many years and the occasional unexplained "maintenance" interruptions were simply irritating, but now becoming very frequent they are an intrusion. i'm very reluctant to switch email providers but finally considering the move. also the shoddy and distracting homepage is for what purpose?!

as well i switched from mail.com to gmail.com quicker not down as often and POP access is free on mail.com it is a premium service which i dont pay for email f that sh*t

slow, no POP, and ads everywhere on mail.com
butdamn if it doesnt sound good ********@mail.com

worst email ever. sever is always down. full of spam everyday.

I`ve used mail.com for 5 or so years now. Signed up as a paid member a year ago. Problems regarding site maintenance never bothered me much - only a few hours here and there. I pay for an ads free service but recently they`ve started adding news links to the pages and sending me mails advertising products from their sales area. News headlines are basically the same as advertising - unwanted clutter, or even worse - NEGATIVE clutter. I contacted them and there is nothing they can do. Gmail is the way to go.

The two posts prior to mine (oSA8sdoSA8s and VhFhxdVhFhx) are Outblaze corporate hacks who are paid to say that Mail.com is a good service. Outblaze (Mail.com's parent company) has provided a substandard product since its acquisition of the Mail.com domain and its subscriber base some 5 years ago. It is buggy, slow, and is always "under maintenance".
You have MUCH better choices! Gmail, Yahoo!, etc.

Been good for over a year that I've been with them but now I'm having problems. The service seems to tank on the weekends. Messages are delivered days later or even not at all. This is just an unacceptable situation. It's like having a car you depend on to get to work but you're never quite sure if it's going to start or not. Add to this no information on their web page about what's going on. Sorry to leave because I had a cool email address but having no reliability of service renders everything else useless.

Lately, on and off the dialog box for entering the password on mail.com does not appear. I simply cannot get into my mail. My computer crashed recently, and I needed that web-based e-mail to contact people, as I was traveling internationally. Damn good thing I recently got Yahoo as a back up...out of a mistrust for mail.com. I got mail.com only to receive propaganda e-mails from a company I worked for. The company was just as bad as mail.com and they never could get their e-mail going. Two losers for the price of one! One star is way too many to rate mail.com.

Worst E-mail Service of all time!

Mail.com not working again! No status on their home page as to what the problem is. It was down two weekends ago from Oct 13 - 15 2007. It went down this past weekend, starting on Oct 20 2007 and as of today, Oct 22 2007, it's still down. I've been a member of mail.com now for about 7 years. Most of the time, they're dependable. But lately, I've begun to question my loyalty. I realize problems happen but keep me in the loop as to whats going on. Since I can't get to my mail, put something on the mail.com home page to let us know whats going on and the estimated time on when it will be up (i.e. fixed). Once its fixed, send out an email to all members to let us know what happened. Positive customer relations go a long way!

Mail.com has become a total joke.For 2 weeks now i have had nothing but hassles reading and sending email.I now have gone to gmail and are very happy.Avoid Mail.com,it is a useless email service.

I wish this site had a negitive star. I made the mistake of not writing down all my email contact information. I had a check that was time sensitive (17.5K) and I could not get into my email account to get the contact information. I tried calling everyone, even Hong Kong. I told mail.com I would pay the wages to get someone in to fix the problem. I know I should be wacked for not keeping the info in another form but these folks have honestly treated me pretty good in the past. Turns out I have lost seventeen thousand dollars. God I learn the hard way.

Also having problems with Mail.com. I could log in till early Sunday morning but got the "maintenance" message after that, then for the last few hours I've been able to log in. I can now send messages but not receive them (unless they're backed up in a queue somewhere). I've been with Mail.com for 11 years now, and had periodic problems which have always been resolved. I've generally found the techical staff ok in responding (although it can take a few days) and have been given discounts from my premium account as an apology on a couple of occasions. I'm hoping this isn't going to last too long... I didn't have any trouble lodging a complaint with tech support so we'll see! After 11 years I REALLY don't want to switch...

It's Monday 10/15/2007 and I am having the same problem with not being able to access my mail since friday. I have had periodic problems with Mail.com, and have been using this service for over five years. All in all it's been ok, but technical support is non-human usually. My mail is critical, and you can imagine the hassle telling everyone that sends you mail to change the address...

mail.com com sucks! Stay away from this half-assed outfit. Go with gmail instead. The reliability at mail.com has always been a little dodgy, but now the brainiacs at mail.com can't even get the site to work anymore. Like everyone else I have not been able to access my email for the last 2 days

I haven't been able to retrieve e-mail from mail.com for almost 2 days. Their useless support page doesn't even work. I have sent an e-mail to Outblaze's tech support. I have recently relocated from Canada to Hong Kong so I might just call up Outblaze's office and see what in the World is going on with that company. But to be honest, I think it is really time to switch to another e-mail service provider... I am sorry to say. :(

I'm with the last two posters. I haven't been able to access my account all day long today with no response from mail.com after I emailed them several times. I've been with them for almost 10 years but I guess it's time to move on....

I have been using mail.com for years, lately though the site always seems to be under maintenance. For the last 3 days I haven't been able to access my email... this is ridiculous

"Site is under maintenance, please try again later."

I have been getting this error for TWO DAYS. Fortunately, I have other email providers, but Mail.com is easily the dregs of the bottom of the barrel for email providers. Yahoo has NEVER shut their email service down completely foe "maintenance" and yet Mail.com does this regularly. What server are you people in Hong Kong hosting this on? A 386DX25 running Windows 3.1?

Is mail.com dying? I've been a user/subscriber of mail.com for almost 6 years. It's been a nice easy to use, web-based email access service for me. I decided years ago to upgrade to their premium service since I didn't want the pop-up ads and added advertisement on my my outgoing mail. In the last several months, mail.com appears to be morphing into some sort of yahoo portal copy. As a fairly long-term customer, I've seen no survey asking what kind of product/service I want from mail.com, so I guess they're just looking at increasing revenue by copycat. The upgrades that mail.com has been unfurling have been laced with some bugs - mostly delays of basic service access. Their latest (as of Sept. 28, 2007) are causing significant problems with just accessing a mail.com email account. Sad to see another great start-up web service fall prey to corporate greed. A few years ago, I would have rated mail.com a 4-star service. Now I've adjust to 2-star. Hopefully, it won't fall further. Don't hold your breath though.

Mail Dot Com Blows Goats for a Nickel a Herd!

I wish I could translate that sentiment into Mandarin Chinese because of course, Mail Dot Com's parent company is OUTBLAZE, based in Hong Kong. Without question, the shoddiest provider of value-added email services on the planet.

If this thing let me, I rate it MINUS 10 STARS and put the thing out of its misery.

I currently cannot send any email from any mail.com account that I have access too. That includes mine and several of my friends. I thought someone was intercepting our emails but now it appears that it just might be the site. I am not too familiar with mail.com and guess I will go back to using yahoo.

great service.   very informative. great site.

highly recommended.


---
www.blueraincafe.com
home of great coffee
all organic, fair trade and shade grown

I have been a "Premium" Mail.com customer for about four years now and until 9 days ago had no probs. I use it to forward my mail to my current ISP, so when I change ISPs I only have to change my forwarding address at Mail.com. I use Mozilla Thunderbird and love it.

Despite 3 query emails seking to know if they've gone broke or what the problem is, no answer. You can only contact them from their website and I have sent emails from both the mailbox site and their corporate site. No response either way.

As disabled person living in rural Western Australia, I largely rely upon email and broadband internet for outside contact. It appears I will now have to cut my losses, lose my subscription price and start changing email addresses with all my contacts around the globe. I will lose a lot of emails in the process and am not a happy puppy.

As an ex fraud squad detective, I HATE being scammed and can't help the feeling that this is of that order. Also, lately I have been bombarded (up to a dozen per day)with Nigerian and other nationality bank scam emails. I still can't figure out how anyone with an IQ bigger than their shoe size gets sucked in by these semil-literate morons. Probably down to the Gordon Gecko syndrome, "Greed is Good - Greed Works". It seems the same applies to the uncommunicative cretins who run Mail.com.

  Mail.com SUCKS.

If that doesn't say all you need to know, then here is the rest of the review.  I haven't been able to receive email at Mail.com for one of my accounts for 5 days and counting.  I can log into this account and send email (allthough it is very slow), just not receive.  I've sent three trouble tickets, and even sent one from another account to no avail.  I've sent two emails to their corporate site.  No answer.  There is no way to contact anyone at this site other than through form emails. 

This isn't my first rodeo with this jerk provider.  About six months ago, they deleted all my stored emails.  The mail was restored once I sent in a trouble ticket.

You might be saying, "Why trust these jerks?"  I don't.  I let them handle some of my low priority conformation notices.  Now I have to go to all my login sites and change the email address.  Just like the registration email for this RateIt site.

 You might be saying, "Just move on to another free provider".  I have.  I like Google mail, but Yahoo, and Hotmail look like good choices. 

The moral of the story is Mail.com sucks and they should be put out of business.  I give them a negative five stars.

I've had an account with mail.com for at least 7 years now, and my main complaint is their inability to effectively filter spam. I also vaguely remember being annoyed by ad banners and po-up ads back in the day, but the capabilities of the Firefox browser with the Ad-Block extension readily cure those problems. Their servers do move rather slowly on a regular basis, and sometimes their service is not available for short bouts. These days, I only use mail.com to sign up for sites and services where i fear spam bombardment, and do the majority of my business elsewhere.

problem trying to login...

Mail.com should buy the URL "crap.com" and transfer their services over there. At least it would be more fitting. Case in point, I haven't been able to login to my mail.com account for over a day now. I can see being down 20 minutes from time to time, but this is re-cock-u-lus. Game over Mail.com... I'd rather use a pair of tin cans and string to get my messages. Plus, it would have more utility than their site cause I could at least hang myself with the string when I get frustrated, which is more than their service can provide. Warmest Regards, Disgruntled Ben

The WORST e-mail you could ever get. It makes no sense and I don't see why they're still in business. You can get great free e-mail at Yahoo, Hotmail, Google and more, or you can go to mail.com for the slowest, most unreliable service possible. Expect pop-ups, failures, cheap presentations.

A shame!