RateItAll: The Opinion Network

I was very disappointed and tried calling the customer service and was on hold for 20 minutes. They do not and will not let you CANCEL, CHANGE or REARRANGE your schedule.
I will never shop on priceline again, nor would i ever recommend. I was only trying to search for prices and I was automatically booked, then I was told they have a No Cancelation policy,

They booked me the wrong place to stay and when I called they said read your contract. They are a rip off BEWARE they are trouble
(1 voted this helpful, 0 funny and 0 agree)

Priceline.com is one of the worst agencies I have ever dealt with. The practices and procedures of this company are to screw people over and take their money!

I flew to see my son play in a College World Series tournament and went thru Priceline since the city was so remote, I was not familiar with the area and hotels. Priceline booked 3 nights for me and it was charged to my credit card immediately. Upon my son's losing in the semi-finals, we had to leave a day early. The hotel could not refund me anything because it was pre-paid thru Priceline; in calling the "customer service" number for Priceline, I was promptly told "oh well, you should have read the site closer as no refunds, no changes, no cancellations." The days of CUSTOMER SERVICE are dead; the customer is never right anymore and thus never happy. A single mother traveling to see her son play baseball and trying to save some money got so screwed. From now on I will book with the hotel, airline and rental car directly...no more 3rd party services. Everyone is out to make a buck at the little guy's expense. Sickening.

I would not reccommend Priceline.com Negotiater to any traveler that is looking for a reasonable air schedule. We had been watching flight for over a week to book our vacation, and the day we went to book the flight went up, so we decieded to try the Priceline.com negotiater. I read the description on Priceline.com about the flight schedule being from 6am - 10pm and that they try their very best to schedule non-stop flights. We negotiated a flight $40 less then what they were asking for that day so we didn't try and screw them over. And we received the following schedule:

Leaving Chicago on Sunday: 4:24pm

Stop in Atlanta: Depart @ 9:25 pm

Arrive in Miami on sunday eveneing 11:36 pm

and our return home flight was even worse!!!!

Depart Miami: 6am

Stop in Atlanta: Depart 7:56pm

Arrive in Chicago : 10:10a

I was very disappointed and tried calling the customer service and was on hold for 20 minutes. They do not and will not let you CANCEL, CHANGE or REARRANGE your schedule. Unfortunately I was stuck with this nasty schedule with a layover and now two other couples who are going with will also need to leave @ 6am!

Like I said, they have the cheapest rates if you are booking straight out, but I would not reccommend using the negotiater to anyone that wants a reasonable AIR schedule. I have not used it for any other services, as we are renting a house when we go not a hotel.

The no cancellation and no change policy is the biggest catch they have and I was victim of it. I did want to save money on travel, but I get a ridiculous itenerary. It is OK if I book from the coast, but in the center of the country, too risky and sometimes horrendous. On the travel I completed, I went to the Northeast from the Midwest by going west. Once again, it is a risk to book because it can be a vacation that isn't worth saving for and can end up consuming your time. Also giving your credit card first before getting your itenerary can increase the chances of having your identity taken away.

I have used Priceline for my last 5 hotel arrangements and have been very satisfied with the hotels and prices. I just stayed at a 4 star hotel in Atlanta for $69. I discovered I made a mistake with my booking dates the night before I was to arrive. Priceline customer services transferred me to customer relations and worked out my problem with the hotel on my behalf. They were great! I LOVE PRICELINE.COM

Priceline was the cheapest for my hotel/airfare to Vegas. I got the flight, and the hotel I wanted. Although I recieved confirmation of my order through priceline, I never recieved my etickets or confirmation from the hotel itself. I had to call the hotel and airline dorectlt for confirmation and etickets myself; both were exactly what I ordered. I attempted to email customer service, however after two attempts and three days later gave up. They claim to respond within three hours.

I've had pretty good luck with priceline.com. You can typically save about 50% on your hotel rooms.

How it works is that you select which star rating of hotel you would like and you also select which area you would like to stay, and you enter how much you would like to pay (listed below the price are pictures and links to the hotels that may be chosen for you). If they find a room then you are locked for the price you've listed. If they cannot find a hotel in the area you are looking for, then you're out of luck and you can either select a different zip code to stay in or not use priceline.

Priceline has fairly recently begun to give you the option to use the same price twice - the next day they'll send you a follow-up e-mail saying that you can try once again to name your price, so go little bit higher and you might get your room.

I would not recommend this site to my worst enemy. Traveler beware of Priceline. I was searching for a hotel room and I got stuck at a hotel where I didn't want to stay. They didn't give a list of the hotel that accepted my offer. Don't do it look elsewhere!!!

Ok for simple, routine flights if you don't care about your schedule. But for anything else there is no customer service nor support if an airline does you wrong.

I will never shop on priceline again, nor would i ever recommend. I was only trying to search for prices and I was automatically booked, then I was told they have a No Cancelation policy, so even if i canceled my trip i would still have to pay for a rental car i would not use. The site is tricky and misleading!

I'm scared to death to use Priceline.com not knowing if my sister will ever arrive and what time I would have to pick her up. I use Priceline.com as a research tool then go straight to the airlines to book the tickets.

I had the same experience as Britt Reed. I agreed to a destination and price and printed it out before the payment. When I made payment my ticket was for an entirely different destination. I tried to call, email immediately, but I or American Express could not contact a representative in a timely manner. Its companies like this that give internet commerce a bad name.

Unpleasant surprise upon checkout from hotel reservation made on Priceline. Hyatt Regency in Monterey, CA charged and extra $10/night called RESORT FEE which is mandatory and gets you $5 in food at their overpriced restaurant and two expensive bottles of water in your room. Thumbs down on Priceline for allowing this bait and switch by participating hotels :-(

It works. . .but the website is slow and clunky. Too much time invested makes a shopper very frustrated. Although I confess I did get a decent price for a hotel in Boston (Never a cheap place. . .)

Priceline.com is one website you may want to wait on before entering. You must be prepared to enter the site, because it is so huge, that you may get lost in it. I'm not kidding. You have to have the amount of what you want and when you want it right there and then because you don't want thier customer service. If you make it to the check out stand, you are fine and have gone through any torture you may have gone threw.

This is the BEST place to get plane tickets. With a little patience, you can land the largest selection, but it's definitely a site to see if you plan on traveling. I'm really only familiar with plane tickets but they have many more features I'm sure are just as good.

Saves consumers money on airfare. Has a user friendly website. They usually give great notice upon getting tickets for you(usually one hour). The service is also very reliable as well.

This is such a great idea and I have tried to purchase a ticket through Priceline, although they weren't able to match my price so I passed, but for some reason I've never gone back. I think the thing is that it could be great if you are totally flexible and I guess there is a certain market for that but I've found that I can usually still find very reasonably priced tickets elsewhere for just a little bit more and still travel according to my own schedule. Cheap fares are great but somewhere along the way you reach a point where you just want what you want and being that there are so many resources for cheap fares you can usually get what you want for, like I said, not a whole lot more than you might through Priceline.

Overall not too bad. The only problem is with airline tickets. It's not as easy as it sounds, many restrictions. Besides that I've gotten hotels, books, and even movies at prices I wanted to play.

This site allows me to compare prices with products. I can just sit in front of my computer and shop, instead of wasting gas and driving to different stores and malls. I can also see products from all around the world.

Excellent stuff. Headache of price comparisons taken care by the site. Provides excellent prices at times. Real cool site.

I brought a gas card from them before. They have good prices. I saved thousands of dollars from this website.

The biggest rip-off I have ever encountered. They issued me tickets for dates I had not entered. When I called the 800 service number I was on hold for almost a half hour. The first person I talked to said that the problem was pricelines falt because their computors had malfunctioned but that the problem couldn't be fixed at the moment because of system failure. I was told to call back later. When I did they denied ever having problems and that I would be charged for the tickets. I'm so disgusted with this experiance I doubt I will ever try any other internet based companies.

Priceline is tremendous. I only began to use it recently for flights and it is the best way to get low fares (for example, I got a flight from SF to NYC for a bid of $200). It is also simple to use. You submit a bid, they tell you the chance that it will be accepted, you can then either change it or leave it the same, and they get back to you within an hour to let you know if you have matched with an airline. You definitely need to be flexible in terms of traveling times because you can only pick the date of travel. That inconvenience, however, is worth it if it saves you hundreds of dollars. The only other negative is that you don't get any frequent flyer miles for any of the flights. I just got my gas card in the mail and I'm anxious to see how well it works.

I really like the idea of this site, although I've never actually completed a purchase. The both times I tried to use it, they got back to me within about fifteen minutes with a quote, but my bid price was too low and I ended up purchasing elsewhere. Still though, it was very easy to use and I'll definetly use them again.

I think Priceline.com is a great idea. I acutally just used it for the first time since it didn't matter the times I arrived or departed. It is great. The customer service was fantastic. I heard back from priceline.com within a couple of hours. The only thing that is annoying is not being able to choose what times you go and you have to put in your credit card not knowing what times you'll get but if it is a really cheap ticket, it is worth it. When you have the freedom, it is great. It works for my dad who is retired. It is great for college students.

I like this site because you get GREAT deals on airfare. However, it is definately frustrating when you get horrible flight times that can have hours and hours of multiple lay overs.

Priceline is based on a fantastic concept - letting consumers name their own price for products and services. And, in the right circumstances, this site can be very, very helpful. The best time to use Priceline is when you need to buy a plane ticket on short notice. If you're looking for a ticket months in advance, you're probably not going to score a great deal. But if you need to travel tomorrow, and the lowest price Expedia can find for you is $2,000, then Priceline can be a dream come true. If it's the day before a flight and the airline hasn't sold it out yet, they might as well let you have it for a rock-bottom price. I'm not sold on the idea of buying gas through Priceline, but I definitely think it's a great service for plane tickets and hotel rooms.

The most attractive thing on Priceline.com is bidding wars. There was once a Pink Box that was selling for $137 and still 8 days to bid. Priceline.com offers a wide variety of products but still doesn't advertise as strongly as other websites.

They make it sound like the deals are so great--name your price--but I have never gotten my price. However I constantly recieve a steady stream of free magazines due to their bonuses.

The deals i got on hotel and airfare were simply unimagenable.

The two times I used this service I got a price $150 less than any fare I could find anywhere else on the net ($200 new york to san fran, direct; best I saw elsewhere was $350), and it was fast and easy. I maybe I got lucky, and maybe I could have saved even more, but it was cheaper than any other option I had.

AAAAARRRRGGGGHH!!! What's wrong with $150- for a ticket from NY to Baltimore??? I think that's acceptable..And then I can't go back and go higher, because I've already used the highest amount of stupid bonus dollars or whatever they're called by applying for the Discover Platinum card. Then again..AWESOME fare for going cross-country ....Love 'em AND Hate 'em I guess!

I admit this is a cool, possibly revolutionary, idea. The problem is that I never get my damn fare - I mean NEVER. I am something like 0 for six, and to be honest, I just don't feel like taking the time to go through the whole process anymore. Furthermore, I know myself, and if I ever did get my fare, I'm sure I would be stressed out that I had bid too much, thereby leaving money on the table.

great air fare prices

That's my favourite site which I often use to get the best available price.