I booked a hotel in Pensacola and booked orginally for 2 nights however we had to check out and return back to Mississippi due to an emergency. I checked out of the hotel and spoke with the front desk clerk she assured me that even though priceline had booked for 2 nights that they were only going to bill for 1 night. Upon arriving home I called priceline and explained the situation and was immediately told that we can not help, you will have to speak with the hotel again and get the persons name, title and time you called them. No problem, I did just that and called them back. Customer care documented the record and transferred to me customer relations only to be told that the hotel has to issue a credit to your card. Mind you, the hotel did not charge my credit card priceline did. The young lady also said that she called the hotel and they told her that I was advised that they billed me for 2 nights and that they also told me they would not issue me a credit for the second night, again a lie, because the hotel did not bill me priceline did. So I called the hotel again and the manager said she told you what? He laughed and said we told her no such thing and have her call back and speak to me directly. Now on my 4th call to priceline I went through the whole story again and was told yes maam let me document your account and get you over to customer relations. I spoke with David this time and I told him exactly what transpired on the phone call to the hotel. He then called the hotel back and confirmed what I said the first time and refunded $94.90 to my account. I will never use priceline again because it shouldnt be this hard to receive a credit back to your card.

I will NEVER use Priceline again. I found cheaper flights, but the hassle of the trip wasnt worth it. We were sold flights with a connection, using Delta. THe first flight left a little bit late and arrived about 5 minutes before the second flight was to depart. Delta left everyone on our plane at the airport and didn't hold the second flight. After trudging back and forth through a huge airport, with our bags and our infant, I called Delta and they told me that we shouldn't have been sold those flights. SHe said there wasnt anyway we would have ever made the second flight and Delta wouldn't have offered it as a route. I tried contacting Priceline and they did nothing. We had to wait hours at the airport, with the very UNfriendly Delta crew (I will also never fly Delta again). We have always flown Southwest and we will always fly Southwest from now on. The employees at Delta are hateful and short and are only concerned with the amount of time they have until they are off work. It appeared employee moral in that company is pretty bad. Going forward, our flight home was also a mess. We were supposed to be on a 1 stop flight, but when we checked in, we found out we were on a THREE stop flight! I tried calling Priceline, who again offerred no help, and was told I needed to call the airline. We flew home on continental (Pricelines arrangement). In calling Continental, they informed me that Delta was paid for our tickets by Priceline, so I would have to call them to arrange another flight. THe first girl I spoke with transferred me to their 'help desk' because they were supposed to be able to wave the 300 in fees to change the flights. When I got that dept on the line, I explained the situation and told her I was transferred because this was the dept that could wave the fees. Her exact response was "WHY WOULD I WANT TO DO THAT?". I couldn't believe it. SHe refused to help and told me to contact Priceline. I tried that again, and Priceline instructed me to call Delta. I finally just said FORGET IT and we took the long flight home. Continental Airlines were very nice employees and the flights were all on time, but it took us so long to get home, that it made everyone late for work the next day, etc. because we were on all of these planes. So if you want a good deal on airfare, I reccomment Southwest. They are very nice and we have never had a problem with them. Priceline, to me, is a big joke. They sell you cheap prices, because you get on these flights that don't work with each other, but there is empty space, so they fill it. Guess who loses on that deal? YOU. Their customer service is HORRIBLE. Once you pay for your trip, you are on your own!

read this from bottom to top, this is the response i got from priceline after i complained about getting a crappy 2 star motel when i made a offfer for a 2 star hotel.
what do you think? are hotels and motels the same?



Reading your respond I have counted 9 times the word "hotel" and yes that is exactly what I places a offer for.
Priceline provided a motel. The star ratings in the travel industry for hotels are different than motels.
Below you yourself said that you provided a 2 star hotel, but the name is Palmyra Motel, not the same product.
Just as a 2 star resort differs from a 2 star hotel. Correct?
Everyone in the travel industry knows that B&B, Motels, Hotels and resorts are different categories and each have a their own star rating.






Thank you for taking the time to send us an e-mail. We understand that you would like to inform us that you would be disputing charges with AMEX regarding your reservation at the Palmyra Motel, as you are unhappy with the quality of the hotel.

We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel.

We are sorry to hear that you feel that this hotel does not meet your expectations. While placing your request, you agreed to accept any 2 or higher star hotel within the area(s) you selected. Your hotel does have a 2 star rating.

All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web site. While you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property will meet your expectations.

When you placed your request, you selected the area you wanted stay in and the star level of the hotel. When we found a hotel that matched your specifications, we immediately booked your reservation in order to lock in your rate and reservations cannot be changed or canceled.

We apologize if this hotel falls short of your expectation; however, your reservations are non-refundable.

Once again, we apologize for any inconvenience and hope this information is helpful to you.






------------------------
Thank you,
I also would like to notify you that I have entered a dispute with AMEX for the last charge/reservation, due to the reason that I made an offer for a 2 star hotel room, not a 2 star Motel room. As you should be aware there is a difference .
I have been a loyal Priceline customer for many years and your company has never disappointed me in the past. This is a very dirty trick sticking people with crappy motel rooms after making offers for hotels.
I will be posting Priceline.com warnings on travel sites, for people to be aware of making 2-3 star hotel reservations offers and ending up getting
2-3

DOES NOT DISCLOSE HOTEL IS UNDER CONSTRUCTION/RENOVATION. I bid on a three star hotel on priceline.com, which was accepted for a Holiday Inn in Syracuse (Liverpool), NY. When I arrived I thought I was at the wrong place. The parking lot was empty. It turns out the hotel was under contruction to renovate the lobby, restaurant and lounge. I drove arount to the side were there were several large containers of construction debris and a temporary entrance. They set up some tables in a ballroom that was supposed to be a restaurant/lounge. Walls throughout the facility were plywood. I told the person at the desk that I booked the room through priceline, but was not told about the construction. She said I should have been told in advance. I told her not to check me in, because I wanted pricline to move to to another hotel.

I called priceline and told them I wanted to be moved to another hotel because of the construction and condition of the hotel, which was not disclosed to me. Priceline put me on hold to call the hotel. They came back on the line and said that Holiday Inn told them that the construction should not affect my stay. I told him that is unacceptable as the condition of the hotel and ammenities does effect my stay and that PRICELINE has the obligation to disclose this information. He refused to transfer me to a manager. he said I could only email management. Then I called American Express and explained the situation to them. Amex told me that if I dispute the charge, they will likely reverse the charge. since this was part of a vacation, I had my camera with me so there is evidence of the construction. Then I called priceline back and told them what amex said and would give then one more chance to remove the charge or get me a different hotel. The rep said he would have to call the hotel to get then to agree. I told that I refuse to stay at this hotel and that he should make sure he speaks with a manager at the Holiday Inn. You must have guessed it by now. When he came back on the line he said there were no managers on duty at the Holiday Inn, only the clerk the previous rep spoke to. He said he would call back and speak with a manager the next morning and call me. Of coarse I never received a call.

So now I send the email to "management" at priceline. In the email, I told them that priceline keeps putting the responsibility on Holiday Inn, but it was priceline that took my money and did not disclose that the hotel was being renovated. Of coarse the reply I received stated they spoke to a clerk at the Holiday Inn and that the hotel did not feel the renovations were enough to make a refund, but priceline could send me a link that would add $10 to an offer price for up to 5 nights on a future Name Your Own Price hotel. What an insult. At least there was a number to contact this person. I called and asked who she spoke to at the hotel, a desk clerk. I asked for her title, Assistant to the Executive Office. I asked for a manager and was told she is the highest level I can speak to and got the same pitch as the other rep.

Quite frankly, I have used priceline on a number of other occassions with no problems. I had even booked 4 nights at a hotel in another city through priceline on this same vacation. They don't care if they lose a customer or not. They just want my $98.

At this point I wrote a letter to the CEO of priceline and sent him the pictures I took. I filed a dispute with AMEX.

THIS WAS MY LAST RESERVATION WITH PRICELINE

This service has saved me hundreds of dollars already for four business trips to Atlanta, Georgia. I used to spend more than $150 per night on mediocre accomodations when I had to stay in the City. Now, I book a few nights ahead of time on Priceline.com and get to stay at 3-star hotels for about $50. It has been a money-saver at a time when my margins are tighter than ever. Thanks, Priceline.com!

Terriible
I would give Priceline a negative rating.
I wanted to have a hotel close to downtown Athens. Georgia and the hotel chosen by Priceline is 4 miles outside the city. Had I known I would have to take a taxi to town, I would not have taken the risk and booked through Priceline. I specifically requested a hotel in the downtown area. Priceline's response was that the hotel was within the grid of the map. Buyer Beware. They may place you way out in nowhere....and of course some of those hotels are the cheapest ones that you wouldn't choose in the first place.
I wish I had read some of the reviews in Rate it All before using Priceline.com.

If there was a negative star I would chose it. I requested a hotel room in Olympia Wa. and they booked me in a neighboring city stating it was in the AREA of Olympia. I was on foot and the city they booked me into was miles away and I would be required to take a cab to Olympia eating up any money I might have saved. After checking the down town hotels I could have stayed for the same amount as my 'great deal' and it would have been more convenient.

I have used Priceline 30+ times for hotels and more than this for rental cars -- always on the "name your own price" section. I have never yet had a bad experience.

Those who are complaining have obviously not read their terms of service. Priceline is VERY clear that all reservations are paid at the time of booking and are completely non refundable. If there is a chance that the room or car will not be used, don't use Priceline!

This weekend I am staying at the Hyatt Regency Downtown Tampa for $49 ... last weekend I stayed at the Hilton Altamonte Springs for $49 and the weekend before that I stayed at the DoubleTree in Wilmington, De., for $49. Notice a trend ... all three are 3.5 - 4 star hotels - and all were bid at and accepted at $49.

For rental cars, I usually check one of the individual car companies first and then bid 40% lower. 90% of the time, the bid is accepted.

Never in the dozens of times I've used them have I been treated differently than I would have been as a "full fare" customer.

Read the rules, folks. Know what you are bidding on, what dates you're bidding on, and what area you're bidding on.

It's called personal responsibility!

priceline is crap. I had rented a car for 10 days and when my work had me change areas, I returned the car early.I called priceline for a credit of the difference and they said no.

The Westfield Inn Hotel in the Los Angeles area is really scary! The hotel room was small, dirty and it smelled like urine. The hotel is located in a poor neighborhood aka "the ghettos." When we checked in, we had to pay a $5 refundable deposit for the t. v. remote control, which was given to the receptionist behind the bullet proof glass window. We complained to Priceline but unfortunately because we bought the hotel through Priceline.com we were stuck paying for the room.

Priceline is a rip off. They charged me $19 cancellation fee because their website was confusing. I asked for a minivan and somehow after I confirmed, I got a compact car. I tried to negotiate saying that, on principal, they should waive the $19 but they won't budge. As a result, I am writing this and would NEVER recommend priceline to anyone!

DON'T USE PRICELINE.COM EVER, PLEASE save the hassle and your money and time and frustation. It's a scam.

I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her codition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get re-embursed for the first since I had travel insurance. My grandmother passed, and eventhough "death" was a valid enough reason for cancellation and they had the death certificate and everything, Priceline refused to re-emburse because my grandmother was not an American citizen They told me I would have credit to use on a future flight by October 24th, but when the time came to rebook (October 13th) they told me my credit had expired in June. So, you're looking for a reliable agent, use somebody else unless you want to throw $850 away.

definetly the worst travel site ever i will never ever buy another ticket or reservation on this site again. too make a long story short. price line charged my credit card for a plane ticket round trip and a rental car, when i got to my destination , didnt have a car waiting for me so i had to bumb a ride from family even thow they charged me for the car plus didnt get my money back for 21 days from them . second on my trip back i had to spend the night at the airport and finaly pay a full price ticket of 375.00 to get back to tampa, and lost the money price line charged my credit card. the customer service reps were oblivious on how to handle situations that run contrary to smooth. no flexabilaty, no manners, too much run around bussiness, and im sorry..but.... what ever if you read this review ....take my advice its worth paying more and not deal with the headaches than paying less and deal with all the headaches...

VERY DISSAPOINTED CUSTOMER...

I think it's great but not for everybody. Lots of regular people just don't understand what things cost. Priceline has great prices, but there isn't much room to do the things that many are used to (changing times, dates, canceling etc). In fact that's what helps keep the prices low. I just got a last minute rate to Santiago Chile for $588, when all the other companies wanted over $2000. If you want the normal options for canceling, changing, customer service, etc. it's not a good choice.

Not being seasoned travelers my husband and I used priceline to book a room in a city across the state for a night. We wanted to attend an American Idol concert and haven't been on an overnight trip in years due to a family member with an unstable medical condition. As it turned out, a little less than 24 hours after making the reservation, we had to cancel. Priceline charged us the full amount of the room rate for cancelling, telling us the hotel would charge them in full, so they had to charge us. We called hotel management who said this was not true. In fact, if we had dealt directly with them, we would have incurred no cancellation fees at all. We then called priceline again, and also emailed their customer service - all to no avail. We learned a hard lesson - do the hotel research yourself. The fifteen bucks we would have saved up front ended up costing us dearly in the end. Their customer service is terrible. Do not use Priceline!!!!

I am not a fan of priceline. The customer service was horrible, and just repeating themselves without any regard to what I was saying. Everything on the website is non-refundable, nothing can be switched around regarding times or days. The website is confusing. I got stuck with a plane ticket that is not able to be changed so I have to miss saying goodbye to my significant other who is leaving for a year, deployed to Iraq. This company has no heart and definitely no training in customer service. It's all about them and not their customers. I will never use priceline again and I am spreading the word.

Priceline is the worst website that i ever purchase a ticket from. The customer service is obviously dose not know what they are doing except put you on hold. Even though they cancel my flight and told me that they will refund me because its their mistake, i didn't receive a refund. I advise anyone who would buy anything from priceline to never purchase anything from them.

I was very disappointed and tried calling the customer service and was on hold for 20 minutes. They do not and will not let you CANCEL, CHANGE or REARRANGE your schedule.
I will never shop on priceline again, nor would i ever recommend. I was only trying to search for prices and I was automatically booked, then I was told they have a No Cancelation policy,

They booked me the wrong place to stay and when I called they said read your contract. They are a rip off BEWARE they are trouble
(1 voted this helpful, 0 funny and 0 agree)

Priceline.com is one of the worst agencies I have ever dealt with. The practices and procedures of this company are to screw people over and take their money!

I flew to see my son play in a College World Series tournament and went thru Priceline since the city was so remote, I was not familiar with the area and hotels. Priceline booked 3 nights for me and it was charged to my credit card immediately. Upon my son's losing in the semi-finals, we had to leave a day early. The hotel could not refund me anything because it was pre-paid thru Priceline; in calling the "customer service" number for Priceline, I was promptly told "oh well, you should have read the site closer as no refunds, no changes, no cancellations." The days of CUSTOMER SERVICE are dead; the customer is never right anymore and thus never happy. A single mother traveling to see her son play baseball and trying to save some money got so screwed. From now on I will book with the hotel, airline and rental car directly...no more 3rd party services. Everyone is out to make a buck at the little guy's expense. Sickening.

  I would not reccommend  Priceline.com Negotiater to any traveler that is looking for a reasonable air schedule. We had been watching flight for over a week to book our vacation, and the day we went to book the flight went up, so we decieded to try the Priceline.com negotiater. I read the description on Priceline.com about the flight schedule being from 6am - 10pm and that they try their very best to schedule non-stop flights. We negotiated a flight $40 less then what they were asking for that day so we didn't try and screw them over. And we received the following schedule:

Leaving Chicago on Sunday: 4:24pm

Stop in Atlanta: Depart @ 9:25 pm

Arrive in Miami on sunday eveneing 11:36 pm

and our return home flight was even worse!!!!

Depart Miami: 6am

Stop in Atlanta: Depart 7:56pm

Arrive in Chicago : 10:10a

I was very disappointed and tried calling the customer service and was on hold for 20 minutes. They do not and will not let you CANCEL, CHANGE or REARRANGE your schedule. Unfortunately I was stuck with this nasty schedule with a layover and now two other couples who are going with will also need to leave @ 6am!

Like I said, they have the cheapest rates if you are booking straight out, but I would not reccommend using the negotiater to anyone that wants a reasonable AIR schedule. I have not used it for any other services, as we are renting a house when we go not a hotel.

The no cancellation and no change policy is the biggest catch they have and I was victim of it. I did want to save money on travel, but I get a ridiculous itenerary. It is OK if I book from the coast, but in the center of the country, too risky and sometimes horrendous. On the travel I completed, I went to the Northeast from the Midwest by going west. Once again, it is a risk to book because it can be a vacation that isn't worth saving for and can end up consuming your time. Also giving your credit card first before getting your itenerary can increase the chances of having your identity taken away.

I have used Priceline for my last 5 hotel arrangements and have been very satisfied with the hotels and prices. I just stayed at a 4 star hotel in Atlanta for $69. I discovered I made a mistake with my booking dates the night before I was to arrive. Priceline customer services transferred me to customer relations and worked out my problem with the hotel on my behalf. They were great! I LOVE PRICELINE.COM

Priceline was the cheapest for my hotel/airfare to Vegas. I got the flight, and the hotel I wanted. Although I recieved confirmation of my order through priceline, I never recieved my etickets or confirmation from the hotel itself. I had to call the hotel and airline dorectlt for confirmation and etickets myself; both were exactly what I ordered. I attempted to email customer service, however after two attempts and three days later gave up. They claim to respond within three hours.

I've had pretty good luck with priceline.com. You can typically save about 50% on your hotel rooms.

How it works is that you select which star rating of hotel you would like and you also select which area you would like to stay, and you enter how much you would like to pay (listed below the price are pictures and links to the hotels that may be chosen for you). If they find a room then you are locked for the price you've listed. If they cannot find a hotel in the area you are looking for, then you're out of luck and you can either select a different zip code to stay in or not use priceline.

Priceline has fairly recently begun to give you the option to use the same price twice - the next day they'll send you a follow-up e-mail saying that you can try once again to name your price, so go little bit higher and you might get your room.

I would not recommend this site to my worst enemy. Traveler beware of Priceline. I was searching for a hotel room and I got stuck at a hotel where I didn't want to stay. They didn't give a list of the hotel that accepted my offer. Don't do it look elsewhere!!!

Ok for simple, routine flights if you don't care about your schedule. But for anything else there is no customer service nor support if an airline does you wrong.

I will never shop on priceline again, nor would i ever recommend. I was only trying to search for prices and I was automatically booked, then I was told they have a No Cancelation policy, so even if i canceled my trip i would still have to pay for a rental car i would not use. The site is tricky and misleading!

I'm scared to death to use Priceline.com not knowing if my sister will ever arrive and what time I would have to pick her up. I use Priceline.com as a research tool then go straight to the airlines to book the tickets.

I had the same experience as Britt Reed. I agreed to a destination and price and printed it out before the payment. When I made payment my ticket was for an entirely different destination. I tried to call, email immediately, but I or American Express could not contact a representative in a timely manner. Its companies like this that give internet commerce a bad name.

Unpleasant surprise upon checkout from hotel reservation made on Priceline. Hyatt Regency in Monterey, CA charged and extra $10/night called RESORT FEE which is mandatory and gets you $5 in food at their overpriced restaurant and two expensive bottles of water in your room. Thumbs down on Priceline for allowing this bait and switch by participating hotels :-(

It works. . .but the website is slow and clunky. Too much time invested makes a shopper very frustrated. Although I confess I did get a decent price for a hotel in Boston (Never a cheap place. . .)

Priceline.com is one website you may want to wait on before entering. You must be prepared to enter the site, because it is so huge, that you may get lost in it. I'm not kidding. You have to have the amount of what you want and when you want it right there and then because you don't want thier customer service. If you make it to the check out stand, you are fine and have gone through any torture you may have gone threw.

This is the BEST place to get plane tickets. With a little patience, you can land the largest selection, but it's definitely a site to see if you plan on traveling. I'm really only familiar with plane tickets but they have many more features I'm sure are just as good.

Saves consumers money on airfare. Has a user friendly website. They usually give great notice upon getting tickets for you(usually one hour). The service is also very reliable as well.

This is such a great idea and I have tried to purchase a ticket through Priceline, although they weren't able to match my price so I passed, but for some reason I've never gone back. I think the thing is that it could be great if you are totally flexible and I guess there is a certain market for that but I've found that I can usually still find very reasonably priced tickets elsewhere for just a little bit more and still travel according to my own schedule. Cheap fares are great but somewhere along the way you reach a point where you just want what you want and being that there are so many resources for cheap fares you can usually get what you want for, like I said, not a whole lot more than you might through Priceline.

Overall not too bad. The only problem is with airline tickets. It's not as easy as it sounds, many restrictions. Besides that I've gotten hotels, books, and even movies at prices I wanted to play.

This site allows me to compare prices with products. I can just sit in front of my computer and shop, instead of wasting gas and driving to different stores and malls. I can also see products from all around the world.

Excellent stuff. Headache of price comparisons taken care by the site. Provides excellent prices at times. Real cool site.

I brought a gas card from them before. They have good prices. I saved thousands of dollars from this website.

The biggest rip-off I have ever encountered. They issued me tickets for dates I had not entered. When I called the 800 service number I was on hold for almost a half hour. The first person I talked to said that the problem was pricelines falt because their computors had malfunctioned but that the problem couldn't be fixed at the moment because of system failure. I was told to call back later. When I did they denied ever having problems and that I would be charged for the tickets. I'm so disgusted with this experiance I doubt I will ever try any other internet based companies.

Priceline is tremendous. I only began to use it recently for flights and it is the best way to get low fares (for example, I got a flight from SF to NYC for a bid of $200). It is also simple to use. You submit a bid, they tell you the chance that it will be accepted, you can then either change it or leave it the same, and they get back to you within an hour to let you know if you have matched with an airline. You definitely need to be flexible in terms of traveling times because you can only pick the date of travel. That inconvenience, however, is worth it if it saves you hundreds of dollars. The only other negative is that you don't get any frequent flyer miles for any of the flights. I just got my gas card in the mail and I'm anxious to see how well it works.

I really like the idea of this site, although I've never actually completed a purchase. The both times I tried to use it, they got back to me within about fifteen minutes with a quote, but my bid price was too low and I ended up purchasing elsewhere. Still though, it was very easy to use and I'll definetly use them again.

I think Priceline.com is a great idea. I acutally just used it for the first time since it didn't matter the times I arrived or departed. It is great. The customer service was fantastic. I heard back from priceline.com within a couple of hours. The only thing that is annoying is not being able to choose what times you go and you have to put in your credit card not knowing what times you'll get but if it is a really cheap ticket, it is worth it. When you have the freedom, it is great. It works for my dad who is retired. It is great for college students.

I like this site because you get GREAT deals on airfare. However, it is definately frustrating when you get horrible flight times that can have hours and hours of multiple lay overs.

Priceline is based on a fantastic concept - letting consumers name their own price for products and services. And, in the right circumstances, this site can be very, very helpful. The best time to use Priceline is when you need to buy a plane ticket on short notice. If you're looking for a ticket months in advance, you're probably not going to score a great deal. But if you need to travel tomorrow, and the lowest price Expedia can find for you is $2,000, then Priceline can be a dream come true. If it's the day before a flight and the airline hasn't sold it out yet, they might as well let you have it for a rock-bottom price. I'm not sold on the idea of buying gas through Priceline, but I definitely think it's a great service for plane tickets and hotel rooms.

The most attractive thing on Priceline.com is bidding wars. There was once a Pink Box that was selling for $137 and still 8 days to bid. Priceline.com offers a wide variety of products but still doesn't advertise as strongly as other websites.

They make it sound like the deals are so great--name your price--but I have never gotten my price. However I constantly recieve a steady stream of free magazines due to their bonuses.

The deals i got on hotel and airfare were simply unimagenable.

The two times I used this service I got a price $150 less than any fare I could find anywhere else on the net ($200 new york to san fran, direct; best I saw elsewhere was $350), and it was fast and easy. I maybe I got lucky, and maybe I could have saved even more, but it was cheaper than any other option I had.