worst experiance we ever had bar none! We took a vacation through expedia to Panima Beach Florida this last spring! Not only were we over charged but we made sure we had a handycap room! This did not happen and the room we got was shody at best! Althoufgh we paid premeium for it.
Never ever again! We learnt the hard way , please don't you make that mistake!

This company should be shut down and nobody should buy anything from them. I bought a ticket from them. The ticket was issued but there was no reservation on the airline. 8 hours phone call back and forth, no result. They are not professional people. Once they get your money, ask god to help you. Never again. If you ask travel professional, they will tell you the same thing.

Expedia refused to refund my mom the money of her and my dad's trip after he suddenly died 3 months before the trip. She tried to speak with multiple members of the company and was blown off each time. I refuse and I hope other people will refuse to use a company that has such poor treatment of its customers!

I found this site to be consistently good to me in their prices and flight recommendations. I had no problem booking a round trip multiple destination ticket at an affordable price from them. As long as you don't have any "issues" with your itinerary that requires you to make any changes, you will find this site to be a pleasant experience all around.

Please do not book a trip with Expedia. I booked a trip and had to cancel because the wedding was cancelled. I have lost sooo much money in their "fees." I was also transferred over and over again. I had to repeat my story to so many people. I was also hung up on. I paid for half of my trip-two thousand dollars, and was told it was not refundable-even with 10 months advance notice to Expedia.(I booked the trip a year in advance for my sister's wedding). I was stuck with ticket vouchers for Aloha airlines, which went out of business. I was told to call two different Aloha numbers and guess what? Their phones are out of service. I started to panic. Two thousand dollars is a lot of money to lose. Thank goodness I called my credit card company and they are dealing with it. I never want to deal with this kind of stress again. I spent hours on the phone with Expedia and nothing was resolved. What a waste of my time....

Expedia - 24 hours cancelation policy is a BIG JOKE. see http://www.expedia.com/daily/highlights/Expedia-Promise/default.asp

I made the reservation last night (10pm) a flight to europe in 2 weeks from now and saw the reservation mistake that i have made this morning. I called them to cancel. 2 of them told me it is nonrefundable, nonchangeable, .... 1 of them told me that i have to pay the fee for cancelation for the airline and for Expedia, since it is "special fare".. which noone can see when ordering. I regreted now big time to be a member of Expedia. It for sure ruined my trip, not to mention the $1300+ that I cant get back due to their "24 hours policy" and Expedia Promise.

Expedia, Screw YOU! 

*****PLEASE READ THIS*****
Recently, my boyfriend and I booked a trip to Jamaica through Expedia.com. Unfortunately, due to Hurricane Gustav, we had to change our itinerary at the last minute (the day before we were scheduled to leave). After 8 long hours talking to Expedia representatives on the phone, my boyfriend and I decided to change our itinerary to going to Los Cabos, Mexico. I spent several hours on the phone with a rep trying to change our itinerary last minute. I was informed that the hotel in Cabo was $418 more than the hotel in Jamaica. We also had to change our Continental flights. The rep informed me that the new flights and old flights were the same price, so we did not have to pay any extra money for the flights. We also were informed that we would be receiving a $300 refund for cancellation fees (we had the full insurance package). So, all in all, we would be paying $118 more for the trip to Cabo. This past Wednesday, my boyfriend came across something VERY unsettling. There was a $765 charge on his credit card bill from Expedia. I called to figure out where this was coming from. One of the reps told me that it was $418 for the hotel + $382 per person for the new flights - $300 refund = $765. I was NEVER told by the representative that the new flights were $382 more a person! In fact, she told me that the new/old flights were the same amount of money. I spoke with a supervisor in hopes that they would accommodate me in this matter, keeping in consideration that this situation is THEIR fault. She was INCREDIBLY rude to me - she even raised her voice. I am so disgusted by the lack of respect and class demonstrated by Expedia. We have filed a formal dispute with our credit card company and we are filing a complaint with the Better Business Bureau. Please reconsider your choice of online travel agencies - I do not want this to happen to anyone else. It was one of the most incredibly frustrating and upsetting situations I have ever experienced in my life. What was supposed to be remembered as a romantic getaway with my boyfriend has now turned into a nightmare.

Expedia is great at charging a fee for everything even thought they make a mistake you have to pay a fee to correct it. They charge your card now and refund what ever they want much later.

Is it possible to give a negative rating? I have been working on getting my refund for over a year to no avail. It was a legitimate trip cancellation done months before the actual trip (ample notice and medical letters were provided) and they said I had to deal with the airlines directly. So I did. The airlines refunded me the entire amount that they said Expedia gave them. Apparently expedia keeps a commission but Expedia claims it does no such thing. The airlines which refunded my money immediately (within two weeks of contacting them) has written me a letter delineating the amount they were refunding me and indicating that expedia keeps a portion of it and I need to contact expedia about the remainder of my refund (approx 500$). Multiple phone calls later, expedia's overseas customer service says they'll refund the remaining amount. Still nothing. I have sent them letters which are never responded to; emails are given a cursory apology and a note to call them, several phone calls and some over an hour long due to hold times, many calls conveniently disconnected, on hold for 30 minutes once and the person never came back...the list goes on. I will never use their service until their customer service is revamped.

Expedia is awful!!! My custodial son was sitting at an airport ready to come home after going to his father's funeral. The airline told him he did not have a flight. I talked to Expedia and they kept me on hold for 20 minutes just to tell me the flight was booked for the day before and that he was considered a "no show". They wanted me to purchase another ticket. I know that I had clicked the right date but either way I feel they should have at least offered a discount or just simply gave a $50 cancellation on the first flight but they offered nothing. I also knew that if I would have booked the second ticket with them that my son wouldn't have made it through security in time anyways because they were so damn slow so it would have just been another "no show". I told the lady on the phone that I would never use Expedia again and that I would spread the word about their horrible customer service and reservation accuracy. I am doing just that now. US Airways was offering a cheaper ticket anyways. Luckily, US Airways decided at the last minute to let him on the flight for free because they knew Expedia's reputation for screwing up flights "that is pretty bad". They also felt bad about his father's death... They even speeded him through the process to help him catch his flight. Thank you US Airways!!! Never book with Expedia... You will regret it...

About our experiance with Expedia.
We booked a non-smoking room at the Comfort Inn in Chilliwack BC. We had a late arrival and when we got there we were told our room was a smoking room. This was a disaster. We can not be comfortable in a stinky smoking room. All other rooms were booked and all hotels in the area were full. We had no place to go except to a camp grounds. We were told by the hotel desk clerk that Expedia had done this more than once to other people too. This type of service is what gives a company a bad name. Please explain to me how this happens apparently frequently.
travel@customercare.expedia.com

Charged me once and then put a 10 day hold on my credit card for the same trip - it was well over a thousand dollars. The trip is this weekend. The hold is still on my account. I have little funds available on the credit card that I use for business travel. It's a huge hassle for me and they say there is nothing they can do. I never had a problem with Travelocity and I travel frequently.

What pisses me off is that Expedia gets away with their sucky service, they're still doing well and still popular. It's only when you get screwed over that you realize how much Expedia really sucks. They extended my flight time from 7 to 20 hours, and then moved my reservation at a hotel from before a cruise to after the cruise. Who does that without telling their customer? They didn't even notify us. It was ridiculous. We were put on hold for hours, never called back, excuses after excuses were made. The whole point of going to a foreign country two days earlier is so you can ensure you get on the cruise. Who wants to be stuck in a country after the vacation is over? ROSEMARY PURDY needs to get fired. OR who ever was in charge of this whole mess.

They are the worst!! If you have any problems you will never get the same person twice. They hang up on you so not to have to deal with problems. They will book reservations but will not do anything after that!!! for your safety and sanity do not use Expedia!!!! They booked us with a return service that was on strike..they knew of the strike 3 weeks prior and never told us..

I use Expedia to get an overall view of all of the airlines, their schedules and prices at one time.  With the exception of Southwest, it prevents you from going to different sites. Once I choose which flight(s) I want...I go to the individual airline site and book it there myself.  I have found that if you use these "other sites", they have to make their money some way and keeping your money and paying for horrible customer service reps is how they clearly do it.  If we don't use them, they won't make money and they will fold.  As customers, we need to demand good service or we just won't use them. As for "money saving sites" like those, I always am leary because if it seems too good to be true, then it probably is.  Good luck.

NEVER USE EXPEDIA....THEIR CUSTOMER SERVICE IS SOOOOOOOOOOOO BAD. THEY ACCIDENTALLY CANCEL FLIGHTS AND NEVER WANT TO GIVE REFUNDS. THE REPRESENTATIVES JUST HANG UP THE PHONE IF THEY DON'T KNOW THE ANSWER..YOU CAN TRY CALLING AND CALLING AGAIN BUT THEY WILL NOT ANSWER THE QUESTION AND JUST HANG UP...THE WORST SERVICE EVER...THEY DO NOT EVEN DESERVE A ONE STAR RATING..HATE EXPEDIA!

Expedia does not deserve even one star for their handling of my issue, which, after reading others comments, my problem was not that severe. My issue with Expedia is that they are totally incapable of providing any assistance to a traveler when you are en route. I contacted them numerous times when I was involuntarily bumped from my flight and then again when my luggage was lost and received absolutely zero assistance and was placed on hold for extended periods of time. I was not a happy traveler and took my frustrations out on their agents. Expedia, and their employees are truly a disgraceful lot.

I stayed in an Expedia hotel where I had problems. I was supposedly issued a credit that was good for one year for $100. Somehow that credit is now a coupon with tons of restrictions. I am trying to book a hotel and use that credit however I have been hung up on twice, refused to speak with a manager 3 times and placed on hold for over 10 minutes. I have now called Expedia about 5 times and I am in no better place than before I called. Customer Service stinks. If you are purchasing travel everyone is very nice but when you have problems everyone is elusive and rude.

Great service until something goes wrong and you need to contact them. They are horrible to deal with if you have to cancel a reservation due to a general strike at your destination, and good luck getting the credit, even though the hotel may agree to credit Expedia. You'll have to call repeatedly, wait on hold every time, be promised that things have been credited, only to find they're lying to you again.

EXPEDIA.COM CANCELATION/REFUND POLICY IS A BIG JOKE! I BOOKED A FLIGHT 1 MO. IN ADVANCED AND THEN CANCELED IT 5 DAYS LATER. THAT WAS MID DECEMBER 2007. IT'S NOW END OF MARCH 2008 AND STILL NO SIGN OF MY REFUND. THEY TOLD ME TO GO TO THE AIRLINES MYSELF TO GET THE REFUND! WHY AND THE HELL DID I USE THEM IN THE FIRST PLACE. I THOUGHT FOR CONVENIENCE IN CASE THE SITUATION I HAD TO CANCEL THE FLIGHT, WRONG!!!!! DO NOT USE THIS COMPANY, IF YOU HAVE STOCK WITH THEM, SELL. PLEASE TELL EVERYONE YOU KNOW NOT TO USE THIS COMPANY. THEY ARE THE WORST AND NONE OF THE CUSTOMER SERVICE REPS CAN HELP WITH ANYTHING. "EXPEDIA, YOU SUCK AND I HOPE YOU CLOSE AND LOSE ALL YOUR CUSTOMERS". I'M GOING ON LIVE AM RADIO TO DISCUSS LARGE CORPORATION RIPOFF'S TO THE AVERAGE HARD WORK MAN/WOMAN..
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DO NOT USE EXPEDIA.COM

poorest customer, service overseas help, no customer service. Dont waste your money with this one.

The worst. I booked through expedia for a Sheraton (!!!) a king bed, non smoking. I got double beds, smoking. As everybody has already said, Expedia customer service is no help, worst of any major company I have worked with. Terrible. Never buy from expedia.com.

We were dumb enough to make a Hawaii package reservation with them. Then they started changing our plans, every time blaming Aloha Airlines. Today I was on the phone with some Sanny, who assured me that the flight from Oakland to Honolulu at 8:20AM on 12/20 is canceled by the airline, so that are trying hard to relocate us to another flight. Well, Aloha said it was not. It was just fully booked. And, obviously, it was not booked in time by Expedia, who probably sells more tickets that it has. And we did it about a month ago. And they did change our departure time and schedule too, every time adding a stop. What's interesting, when they were changing the flight back, and I objected, they said, okay, we managed to keep you on that flight. No they did not. They are a bunch of liars.

Don't book anything with these scam artists. If you have any issues expect to wait for over 2 hours on hold. Once they get your money it's adios sucker! I'm now trying to sort flights out that they screwed up. Insane.

DO NOT USE THEM. I've spent roughly 20 hours on the phone trying to deal with issues caused by their system. Today, I have spent 4 hours on hold and have yet to talk to someone who can help me. The first, they ripped me off by 1000$, the second they booked the wrong flight dates. No one is taking responsibility for the charges, Visa has cold feet about issuing a chargeback. This is a horrible experience. My advice if you are stuck dealing with them: *force* your credit card issuer to perform a chargeback on the transactions.

Don't book any "extras" through Expedia. The car rental that they included was an awesome deal--at first. Come to find out I had to pay over $200 in taxes and surcharges so the great deal was a scam. Probably in bed with the rental car companies anyway with kickbacks and cash deals or something. Also, don't rent from DOLLAR RENT A CAR. Also scammers. Must be managed by the same company as Expedia.

EXPEDIA ruined my trip and they tried to steal money from my credit card for an airline ticket they failed to deliver. Later I found that Big travel agencies like EXPEDIA have a lot of complaints. EXPEDIA is listed in the top ripoff link at the bad business bureau ( http://www.ripoffreport.com ) and has two "dedicated" websites due to poor customer support and lies: http://www.victimsofexpedia.com and http://www.expedianews.com .

I just launched a campaign to stop their unethical business practice:

https://www.thepoint.com/campaigns/stop-expedi-as-unethical-business-practice

Kind regards  

booked a trip from L.A. to Amsterdam on their website for 4 people, when the transaction was nearly completed got an onscreen message that the website was down for maintainance and that we should call them to complete the transaction. Long story short when we got to Amsterdam we found out we had purchased 8 tickets for the four of us and no refund

Been trying to get expedia to refund or onbtain a refund for a trip in Jan 07. We had roundtrip tickets purchsed to Key west, received the paper tickets then were instructed by EXPEDIA to return them and elctronic tickets issued. Complied with expedia, got the e-tickts and then on trip day arrived 2 hours early to find out we were listed but our E-tickets were no good. Called expedia but couldnt get an through so we purchased additional tickets to get to atlanta for the second part of trip, got through to expedia explained the problem and they said do that and we will get a refund after submiting a lost ticket application (for tickets not lost but screwed by expedia). Got the usual it will be 2 to 3 billing cycles. OK I waited, guess what no refund, called expedia in may (4 months) was told opps United Airlines says they did not receive our fax (i have a email from expedia dated 1/29 which says they confirmed reciept of fax). They were to resend and get back with me, hehe so 7/24 i called expedia and guess what expedia didnt followup and they had to refax again! Got the same 2-3 billing cycle bs. Now its 11/16 and no refund, called again to the expedia idiots and find out opps they (united) didnt get the fax, now i am being told that expedia has flagged my case (i suppose it will head to file 13) and that they will check with UNITED within 72 hours to see the status, if United does not say its payying then they will graciously refund me from expeida money. This company has no sense of customer service at all. I asked the supervisor how he would like it if he was treated that way, all i got is we are following our procedurs. I am sorry this was not Uniteds fault, it was expedia and they should have coughed up the expense of me having to perurchase my assigned seats.NEVER USE EXPEDIA

EXPEDIA is a rip off! If I could give them a negative star I would. They double charged me, and I caught one of there supervisors in a lie!!! Because I am very tenacious, I was able to get their "customer service" agent to admit that the double charging was a "glitch" in their system that happens periodically BUT when I finally reached a supervisor they tried to claim that it was my own banks fault. At which time I totally busted her in the lie and she admitted that it was their fault but couldn't do anything. After 2 hours, the best they could do is say, "uhhh the money will be back in your account in 3-4 business days". TERRIBLE CUSTOMER SERVICE and the deal we got was only about $2 cheaper...not counting the double billing of course! NEVER NEVER NEVER NEVER USE EXPEDIA~

How is this company still operating? They are terrible. They made a big mistake and they do not care to answer to my messages. I beg anyone that is reading this to NEVER use Expedia services.

A Kafkian experience, really: I've spent 7 and a half hours in total waiting on the phone just because of a glitch in their computer system. I have got an e-mail message from Expedia asking to call them back urgently because of a flight change, and have spent those 7 1/2 hours on 4 different attempts before getting to talk to an agent, just to find out that there were no changes to my itinerary after all and the e-mail message was sent out by their computer system for an unknown reason. Incredible. Given how busy I am at work these days, throwing away an entire working day for nothing looks like a mockery. A class suit action seeking compensation for lost working time of customers could be well justified.

Expedia staff is trained to LIE and oh so conviently lose connection with unhappy customers. After booking a very expensive trip to hawaii through expedia the company double charged my bank account for the trip. After five calls and five different answers; being denied access to a supervisor or the billing department. I finally put in a complaint with the better business bureau. (hopefully that will get me somewhere, next stop attorney general) First they tell me yes we double charged but we'll fix it, then when they thought they may be responsible for my bank overdraft fees their story changed to.. we don't see an double charge. Even though I have the bank and emails to prove it. Next I hear this will have to be sent to our investigation department (the one I wasn't allowed to talk to) And finally they are now saying we didn't double charge your account period. Call your bank and talk to one of THEIR MANAGERS. Riiiight my branch manager wanted a conference call that they refused. The last agent I talked to was down right rude. I checked today and their stock is steadily falling. God I hope it bottoms out! If you're thinking of using expedia don't, pay a little extra and use a real travel agency. It's worth a couple extra bucks. And they won't rip you off like expedia.

I've been calling expedia every day for a week now and I've been on hold for 3 hours each time, finally someone picked up but said she couldn't help me with my problem- changing a flight that expedia has emailed that the airlines has changed the flights ( this was after going through the menu selecting the right locale for flight changes...) I asked to speak to a manager or someone and she said it would be just as a long a wait....nice stock answer.

same deal for me... trying to cancel a flight
been on hold for 3 hours total... 3 hours...

I was actually able to talk to a manager, all he said was
"our cancellations team is extremely busy"
i said hire more people, he said we hire people all the time,
he said to go on hold, and eventually someone will answer
its been almost 3 hours now.... nothing

so mad I can't even put it into words

I want to book a flight to their head office and punch
the manager in the face.

Do not book ever with expedia. I have done business with them prior to making a flight purchase. However, I never had to rely on their customer service to resolve an issue. I had a flight cancellation and could not reach expedia customer service regardless of which method I attempted (phone or e-mail). The rationale they gave me was that they were busy for the Christmas season, however it became apparent through my research into their ongoing customer service woes that this has plagued them throughout the year. After talking to a manager, I was still put on hold after being told (politely mind you) nobody would be available to talk to me, this despite explaining the hours I had already waited. I doubt that expedia truly is unaware of their declining satisfaction. I think just be forewarned that assistance through them will not be accessible. Your better alternative may be to address any changes or cancellations through the airline or hotel you have booked with through expedia. Hopefully they may help....

they are the aboslute worst. change in prices. wait times of 3 hours (twice). beyond terrible. will never ever use them again

expedia has the worst customer service possible. I booked flights through them and then needed to cancel. Two e-mails to cancel the itinerary were not acknowledged. Two phone calls meant I wasted two hours on hold. Frustrated, I just called the airline and they took care of my needs in 10 seconds AND they don't charge a fee. I learned my lesson. NO MORE EXPEDIA for me.

I booked a two night stay at the Hyatt for my Uncle's funeral but the service was delayed. I didn't want to cancel, just move the reservation for the following week. Basically I was either misinformed or more likely lied to by their Customer Service. Nothing like dealing with Heather from the Reno office whilst trying to plan a funeral. Thanks Heather, what - the DMV wasn't hiring the week you were looking for work? I'll second or third or whatever everyone else has said "BOOK DIRECTLY!!" Too bad you can't rate them less than a star.

Expedia is a rip-off. Booked a room through them for $364 night and when I got there the hotel wanted to charge me their regular rate of $239. A $125 markup! And they pretend they are saving you money! Here's what to do. Use their site to check availability and then once you've found a place do a separate search on the net for the hotel's direct website. You'll save hundreds of dollars!

Expedia Sucks!! Do not even consider booking with these fools. We reserved 4 nights of hotel to visit Hershey Park in August. It rained NONSTOP the first day of our visit. After the entire party was SICK from walking around in the rain all day, some needed medical attention. BUT, after spending hours on the phone with EXPEDIA "customer service" we were disconnected several times, told three different stories about whether we could get a refund of our already paid hotel stay, we were told "go ahead and check out; we'll call the manager of the hotel tomorrow, and IF they say it was because of medical necessity, we may consider issuing a refund." PUHLLEASE. Like I'm going to believe them after all this difficulty!!!! So we ended up staying (sick) and doing some indoor stuff. We will NEVER book with them again. I don't care how many "rewards" points I get for booking through them, nor how big a discount. It's not worth dealing with the devil!!!

EXPEDIA SUCKS!!! WE BOUGHT THE "CANCEL FOR ANY REASON"INSURANCE JUST IN CASE WE HAD TO CANCEL, WELL WE TRIED AND THEY WOULD NOT LET US. WHAT A BUNCH OF LIEING @SS HOLES. THESE MORONS ARE PITIFULL. I LOST $685.00 TO THESE PR1CKS.

This is just great. Try to do all the work a travel agent is trained for, get most of it wrong, find out that the deals aren't as advertised and the reservations didn't get made, and you're on the wrong flight. The internet at its worst.

And just to be clear, all the internet travel sites have the same problems.

Expedia sucks! Big! We purchased a room for two nights in Paris plus shuttle service and phone card. The room booking was for the wrong dates and was not changed even after 4 hours on the phone with customer service and calls to Paris (very expensive and in French!). The phone card company never sent the access code so the date expired and the card could not be used. The worst was the shuttle service! You have to call 24 hours in advance making a toll call to Paris where they do not speak English and also only have an answering machine. Expedia finally agreed to not bill for services unused and unusable but did not reverse the charges on our credit card. We disputed through the credit card company and got half the charges taken off. Bad service, bad system, long hold times, liars for customer service. Next time use Priceline!! 0 stars!

Expedia are rubbish, you can always do better than go with them for a package. they even charge you for air trips they cannot book for you!!!

Unsatisfied with hotel. The room had a worn out bed, room smelled like garbage and free internet did not work. Called Expedia customer support prior to checking out and was told to go ahead and check so they could process my refund. So when I call expedia back after following their instructions they say the need to speak with the hotel manager to process my refund. Guess what? After five calls in three days to expedia they can not ever reach the manager to approve the refund. Expedia never again.

If you need to change anything at all about your trip, book directly - I had to change dates for a recent trip and the hotel said that if I had booked diretly there would have been no problem, because I booked with expedia everything was non refundable.  If there is even a slight chance you may need to reschedule any element of your trip...DO NOT BOOK WITH THESE MORONS; book directly. Expedia are a bunch of unhelpful, inefficient fools.

I made and prepaid for two rooms on a busy weekend in the fall. Six weeks after my reservation was made I was notified that it has been cancelled. A person tends to believe that when you have a reservation and your credit card is charged that it will be honored. I will never rely on Expedia, once that trust is broken why go back. Oh they did say they will credit my card back within the next 30 Days. To that I say Expedia Sucks................

Worst customer service I've ever seen! I made online reservations at Expedia.com,
Itinerary. The airline fare payment has been processed alongside with Expedia booking fee and the UPS shipping charge: I subsequently received confirmation
of my itinerary. However, when my paper tickets arrived via UPS, they turned out to be in the someone else's name for a completely unrelated trip; simply put, there has been a mix-up and Expedia sent me someone else's tickets while my tickets were missing. I immediately called Expedia customer support to notify them of the situation. It took several tries; the customer service representatives spoke poor English and insisted on putting me on hold for a long time; I requested to
talk to a supervisor but every representative I spoke to refused to put me through or indicated that the wait time to do would be in excess of 45 minutes. The
last customer service rep I spoke to assured me that she would call me next
morning and she never did.

As a customer, I expect a certain level of service once it's been paid for. I went out on limb spending a significant amount my personal time to notify Expedia of the error it is responsible for. I expected Expedia to show some appreciation of my
effort, but alas. The higher-level reps I subsequently dealt with insisted that I mail the tickets they had sent me paying for the postage myself and be reimbursed later. They are obviously more concerned about getting back the wrong tickets they sent me than sending me mine. This mess is still ongoing.
So, don't buy from Expedia!!!! The company is a fraud. They should be investing in cutomer service and business process development instead of their stupid and highly annoying advertising jingles.

Customer service is in the PHILIPPINES unless you like spending hours on hold stay away from Expedia