So Yesterday I bought a ticket for my sister. I paid with my Debit card and I recieved a confirmation email from them. I printed out her "E" Ticket and I logged off so I could help her pack for her 6:30pm flight.
About an hour later I received a phone call from an unavailable number. I didn't answer it in time so I waited to see if they left a message.... No message was left so I didn't think anything of it.
I dropped my sister off at the airport and sad goodbye. She went inside to go check in. I got a call from my sister who was hysterical saying that travelocity canceled her ticket!! This was after they had already taken the money out of my account!!! I ran to my computer and I found an email there saying that the ticket was inactive until i called to comfirm addtional info.
So I called and asked why they canceled the ticket. They said because I didn't answer my phone when they called to make sure it was indeed me who purchased the ticket!
I freaked because they dont indicate it on their site they they have to call to confirm and they never left a message so I could have called back. I had no clue! Not to mention they SENT A CONFIRMATION EMAIL!!! Plus they should have never taken the money out of my account like they did if they were trying to be "Precautious" to make sure it wasn't someone else using my card.
So I had to buy another ticket for double they price of the one I had purchased eariler and I had to leave my sister stranded at Logan Airport! Im in the process of complaining to them.
This was their screw up not mine and the made a pregnant woman VERY mad!!!! They are gonna be sorry they screwed with me!
BOYCOTT TRAVELOCITY!!!!!!!

BEWARE!!! of travelocity
Travelocity 24hr price guarantee is the biggest scam. I purchased a cruise through travelocity.com and found a cheaper price not more then an hour after I purchased (Monday). I sent in the forms as stated on the website. I waited 48 and heard no response. I tried to call the customer service and got tired of waiting.

Emailed the customer service Wednesday and received an email back Thursday stating they had checked the price from cruise.com and it was the same. Which was true in the fact that on Wednesday or Thursday the price changed and match Travelocity price (cruise.com ran the same deal the following weekend). In the email I was told to call the customer service to see if they could do anything for me. I called Thursday waited 15-20 min on hold and then was told their was nothing that she could do for me I would have to call back Friday between 7am-5pm. I called Friday as was told waited on hold for 15-20min and was told to wait on hold again for her to contact the guarantee department. She was never able to get a hold of them. The representative told me that she would call on Monday and let me know. I received and email on Monday (not from the lady I talked too) stating that the issue had been resolved, with no resolution in the email. So I called and waited on hold for 20min told the representative the long story. She placed me on hold for 10-15min and then came back and said the price was the same and they would not match cruise.com price. Even with the lower price from cruise.com that travelocity price was the same. Which was not true at all cruise.com price was still a $100 dollars cheaper. (I ran the cruise as if I was going to buy it from cruise.com, but did not purchase it) Learn a lesson from me NEVER USE TRAVELOCITY THEY WILL SCREW YOU OVER.

Thanks for the Horrible Experience, Travelocity.

My boyfriend and I had planned to run a race in Valle Crucis, NC and then stay in nearby Blowing Rock, NC post-race. Upon our arrival at the hotel, I was told by the front desk clerk that there was no record of my reservation (other than the printed confirmation I had placed in front of her). They, of course, had no vacancies, nor did their sister hotels... so she could do nothing and recommended I call Travelocity and take it up with them. She also said that they have had numerous problems with Travelocity not sending them confirmations of bookings.

So, I immediately call Travelocity and get a barely-English-speaking "customer service" rep. After explaining the situation, he put me on hold to call the hotel. He's back on the line and apologizes and confirms that it is Travelocity's fault, that they failed to send the hotel the confirmation for my reservation. He says he'll credit my account for the amount, and will book me a new hotel and charge me that new amount. I protested immediately, realizing that there's no way he's going to find another booking for the "deal" rate I had recieved. I told him that Travelocity could keep my $79.66, and could find me a hotel for the night, and that if there was a difference, Travelocity should cover that themselves. The jerk actually laughed at me and said that would not be possible, at which point my red hair caught fire and I became irate, demanding to speak with his superior immediately. He finally agreed to leave the current charge on my card, and to book me another hotel at Travelocity's expense. He puts me on hold, again, and comes back with a hotel that's 30 minutes from where we are supposed to be staying. After assaulting him with another barrage of curse words, and giving him a very nearby city to check, he finally came back with an acceptable location/hotel for us to stay in. So, we finally checked into the replacement hotel around 4:30 that afternoon. Travelocity did, in fact, pay for the room... but I will be checking my card statement to see if they charge me any miscellaneous fees related to their screw up. Their guarantee is a LOAD OF CRAP, unless you whine until they just can't take it. Their "customer service" is LAUGHABLE. I will never book through them again!

FOLLOW UP FROM PREVIOUS POST: after contacting the better business bureau, travelocity has refunded $106.76 to my credit card with no delay and didn't charge a cancelation/change fee. I am happy that travelocity is finally refunding the money, however the additional steps I had to take to force them to do it was frustrating. Not sure if I would risk it again, but if i did I would definatly double and triple check EVERYTHING and saving every page before confirming it.

I booked a trip to Chicago for myself, my mother and daughter through Travelocity but did not purchase the insurance. The swine flu broke out and I became ill the night before we were to leave on our trip. I called Travelocity to see what I could do to cancel and get some of my money back. I received a complete refund for my trip...almost $1,500.00! I did have to get a doctor's letter make several phone calls, and send e-mails, but in the end they did refund the entire trip! I will most definitely us them again in the future.

I cannot say how continually disappointed I am in this company, and how much moreso I am in myself for not using Orbitz or another online site for vacation plans. Today, I tried to call to upgrade my room. Knowing they would charge me a change fee for this bothered me a bit, but I was willing to live with that. However, when they tried to charge me an additional $77 per night more than what they would have charged a "new customer" it became obvious what a scam site this is. (When I called the hotel to confirm what the differential should be, they were appalled at the difference Travelocity was trying to charge me...) When I asked Travelocity's phone "represenative" to break this down, they pointed out that I had gotten a hotel/airfare package, and therefore had no "promised set price" for the hotel itself (and refused to give me a breakdown). Saul was incredibly smug and awful to deal with overall. Guarantee of satisfaction??? Good luck! Beware consumers. Use another online site to plan your vacation. (I'm considering paying the 70% cancelation fee just to spite this company, if that says something - might be worth the $750 I'd lose just to expel their business...)

Lousy company. I went through mypoints to travelocity and booked a flight for me and my wife to orlando. I got to the confirmation page where it has your trip ID. Foolish me, I did not write it down. Instead there was two buttons, one said email me trip info and the other said view trip info. I viewed trip info first. I copied the info into word (excluding the trip id number) and then used the back button. WRONG MOVE! I got a page not found error and I could never get the trip info anymore. My trip never got recorded in travelocity at all. All I got was a banner reciept that just said TRAVELOCITY CONFIRMATION. THAT IS IT! I called Travelocity and the foreign speaking guy could not find my reservation using name, email address or anything else! I called Delta and checked my CC and the trip did go through and Delta said it WAS booked through TV. WHEW! I needed a reciept because this was a business trip. I then called travelocity again with the confirmation number I got from Delta and travelocity finally found my flight. I asked for a reciept via email. That was 3 weeks ago. No reciept. I have done alot of travel booking and buying from companies on the internet and this company has to go away!! Lousy company. I just called again and I accidently dialed the cruise reservation number and got a dating service! It was the right number! I dialed the regular number and in all their options the last option in the list was "press 5 to hear the Knome joke of the day" SERIOUSLY! I think I worked with these people before. They are Bozos! Never use this company!

Stay away from Tavelocity!!! This company is a scam. We booked a cruise with them and they charged $200 onboard credit for each person at the time of booking. However, we found that no onboard credit was given when we were on the cruise. We had to e-mail them with expensive internet access on the cruise. It took them four days to get back to us. They told us $140 was port charges, and the base price was actually $60 more for each person. They simply ripped us off!!! I won't let them go away with this! And I will never book with them again!

Would rate them less than that. I've used Travelocity for years, but until now didn't have to deal with them. They advertised incredible rate of $230 rt to Costa Rica from Minneapolis. Booked it for our honeymoon. Thinking I was entering information into the emergency contact area, I accidentally put my brother's e-mail and phone number into my contact information. Two supervisors later found out that it can't be changed. So all my booking information is being sent to him. So are the flight changes.

Luckily my brother isn't traveling right now. And even luckier not thru Travelocity.

My brother forwarded a scheduling change to me that eliminated the second leg of my trip home. And now Travelocity was offering me a "full" refund. Feels like a bait and switch. Costs have now tripled. Spoke to a supervisor in India, a supervisor in Manila and then an arrogant and condescending supervisor in the U.S. (only after I requested a U.S. supervisor).

I called the airline to fix the problem, but not before spending over an hour on the phone with Travelocity's very unsympathetic and poor customer service.

They just lost a loyal customer. Kayak.com here I come.

We purchased two tickets through Travelocity and had to change the dates to something sooner. The lady on the phone was asked numerous times to state the final total of the trip cost in which she quoted $1570.70 each time. Then my boyfriend's credit card was billed for nearly $4000! We tried to call them and the airlines themselves, spent nearly the entire night on the phone attempting to resolve this issue and they refused to correct THEIR mistake.


We will NEVER use this company again. I reported them to the Better Business Bureau and are awaiting a reply on that.

Please.... BEWARE! Go somewhere else if you need to purchase plane tickets. It's not worth the risk using Travelocity. I've yet to make my flight back to the states yet so wish me luck....

Let's hope they don't screw us over any more than they already have!

I recently booked a flight to New York with Travelocity. I booked the flight with the intention that there was a chance I would have to cancel the trip. I purchased the travel insurance that was offered thinking this would cover me in case my intuition was right and I had to cancel. It turns out there are many stipulations on the travel insurance and you need to be very careful when reading the fine print on what is covered for canceling the trip. I was not able to cancel even with a doctors note and now need to work with travelocity to transfer the credit. Lesson learned.....use Travelocity but don't buy the travel insurance!!!

I booked a round trip flight to Las Vegas throughTravelocity to attend a convention. They booked the flight 12 hours later than I requested, causing me to miss the whole first day of the convention that I paid 350.00 for. Customer service was totally lacking, as all of their "customer servants" are in India and know nothing except the airlines' cancellation policiies which they repeat over and over. I have never been so frustrated in my life, as this trip was to have been such a bonus, and now it is a terrible nightmare. There are other sites out there that care about your business. This site obviously does not, and I would not recommend ever using them again.

I've used Travelocity for the last time! They had booked an itinerary for me with a 36 minute connection time at LAX, which I thought would be fine until I realized that the connecting flight was at a different terminal in LAX. I had to catch a shuttle bus and go back through security at the other terminal and of course missed my flight along with everyone else who had booked on Travelocity. The airline rep at the counter just said "I can't believe they sell that itinerary" "This happens everyday and nobody ever makes the flight." I said, "well I'll just call Travelocity, you know the Travel Gnome, and they'll get it resolved." He just smirked, laughed and said, "yeah right." He was right. I finally reached a rude customer service rep at Travelocity who said "sorry, but we booked it according to the minimum connection time requirements, too bad." The next flight didn't go out until the next day, so I had to buy a last minute, expensive ticket on a new airline. After my trip I wrote an email to Travelocity requesting reimbursement and here was there response: What a joke! Follow my new Twitter creation HateTravelocity on Twitter.com.

Thank you for bringing this matter to our attention.

We sincerely apologize for any unpleasant experience you had on your recent trip under Trip ID XXXXXXXXXXXX.
Per the airlines, we see that the minimum connection time was valid for all your flights. We are sorry to hear that you missed your connecting flight.

We regard all customer feedback as a welcome opportunity to improve and are grateful you took the time to share the details of your recent experience with us. Although things didn't go very smoothly, the specific criticisms you provided will help us handle things a little bit better the next time.

We are dedicated to continually improve our product so we can provide you with a travel service that you can use with confidence, ease and enjoyment.

Do not every use this service. Took about rip off! We had to cancel a flight and they issued a $50 voucher and wanted $250 to change the ticket. They kept changed their story. Will never, ever recommend this service to anyone, in fact would advise everyone to NEVER use it! In the end, they are more expensive then direct booking. Lesson learned

I wish I had looked in here before using Travelocity. I made a hotel reservation through them that totalled $246. However, when I checked out of the hotel, the invoice they gave me at the desk was for only $198. Travelocity added a 25% premium! And they claim to save you money... Holy cow! I'll never make THIS mistake again.

BTW, I've called (and talked to some poor loser in India in a call center who put me on hold forever -- while I was burning daytime minutes on my cell phone) and gotten no satisfaction. I've emailed twice and they've not responded, despite promises to get back to me within 24 hours. These guys are thieves and liars.

I also have a horror story to tell about these crooks. I made a telephone reservation for a round trip flight to Las Vegas from New York, along with hotel reservations. I was told on the phone that my reservation was all set, and I received an e-mail confirming this. I also checked to make sure that my credit card had been charged the proper amount, and it had.

Several days later, I noticed that the reservation was not listed on Travelocity's website. I sent them an e-mail, and the response was "Your reservations are not confirmed." There was no explanation of how this could have happened or why I wasn't told. I then called "customer service" on the phone; the agent claimed that "the airline canceled your reservation due to nonpayment." He did not attempt to explain how this could be true since Travelocity had charged my credit card, and offered no reason for their failure to tell me about this. Fortunately, I found this out BEFORE I went to the airport!

The same agent claimed that he would call my bank and have the charge removed from my credit card, but as usual with Travelocity, this turned out to be a lie. After almost a week, I was able to finally get my money refunded, no thanks to these morons.

I'll be using Expedia from now on!

I wish I would of checked this web site out first. And I hope everyone will start too. We booked an airline through Travelocity, and had to cancel. My husband talked to them twice to find out what the penalties where. They made it sound like it was a 100.00, but no they took 95%. Plus they blamed it on United for the rules. Just beware. WE ARE NOT EVER USING THEM AGAIN.

The actual Travelocity rating is -0-!

I made hotel reservations with Travelocity in early 2006, with no problems reserving. Unfortunately enroute, plans changed and I called Travelocity customer service to cancel remaining reservations.

The nightmare begins! It is no exaggeration that these representatives are problematic to customers who pay in advance. Travelocity does not honor there own guarantee! Almost 3 years later...you will not receive a refund!

If, you think filing a complaint with the BBB or Consumer Affairs (TX AG), will remedy your situation. Then, guess again. Large corporations pay these agencies to disregard angry consumers who have been blatantly ripped off!

Yes, it is easy to book reservations. But, as a precaution-don't! Call the actual hotel, airline, etc. for reservations. If, there is a conflict of interest, it will be resolved without your blood rising. Happy travels!

WARNING! Travelocity charged my account TWO TIMES - almost $2,000 - for a flight that was unavailable! It took several hours over two days to finally get it straightened out. In the meantime, I bounced three checks! You'll get a better price if you go directly to the airline's web site anyhow.

NEVER USE TRAVELOCITY!!! THEY LIE AND THEY GIVE YOU WRONG PRICES... NOT ONE PERSON THERE SPEAKS GOOD ENGLISH AND IT IS VERY HARD TO COMMUNICAE. EACH PERSON ALSO TELLS DIFFERENT INFORMATION. please check reviews before using them. I should have!

NEVER NEVER BOOK a cruise with travelocity. they are confused about your reservation you have to speak to a different person each time, they lie about prices and refunds and you have to waste half your life on the phone with them to resolve anything! Agents: Carlos super, Ryan Clayton, Analise, MaryAnn all suck!

I spent the evening comparing rates for a trip that came up last minute. Travelocity had the best rates by about $100 until I tried to actually select one of the eight different flights available at that cost. Mysteriously - once I was not interested in a hotel or car, my flight was no longer available. I tried it many different ways until I was so frustrated that I wanted to scream.

I picked up the phone to give them a call, and discovered that dealing with an actual customer service agent will cost me another $25.00. After spending 30 minutes with him and confirming all I needed was a flight for two, the rate went up $200 a piece, and then it went up to $2,000 for the both of us. What a joke.

I have been traveling for 20 years - frequently due to my job. This is the worst travel site I've encountered.

have just spent over 3 hours on the phone with this company. What a joke - or maybe it was me for actually spending this amount of time with them. I have been trying to re-book a flight to change the return flight to later in the day. How is it that the new flight is available for the same price on the airline website, the travelocity website itself, and the agents can't book it at that price? I guess they are not very useful? If they had been competent enough to book the flight when I first called in 3 hours ago, then perhaps they could have booked the flight at the price they promised me.

Oh and did I mention that one of the reps, processed a flight change which doubled the price of the flight without any authorization from me? And ended up charging my credit card $1600 in addition?? Thankfully, I got them to reverse that, and here they tried to make up for it by offering to cover the change fee of the flight? But that is where the niceness ended.


This is where they are actually unable to book the flight, even though I can see it online. I can still see it online.

I will NEVER ever use travelocity again. The customer service representatives cannot process anything in a timely manner. They put you on hold for a long time, so you think that they have fogotten about you, and then process ticket changes of over 1000 without authorization.

And then because of their slowness to actually process the change once you have agreed on one, they take way to long and the price of the ticket changes. And I'm not talking about the occasional times that this really happens - of course if you take hours to process a change there is a chance that the fare will change!!

DO NOT USE THEM. I would pay the additional 10 dollars on a site like Expedia or even the direct airline website, for ease of future interactions with the company.

TRAVELOCITY RUINED MY HONEYMOON. We booked round trip flights from Cleveland to Naples, and we were not allowed to board our plane to come home from Naples. I spent 3 hours calling Travelocity's Customer Service reps (using our debit card) from the Naples airport and they could not help us. We ran out of money calling them and I had to have my MOM buy us tickets out of Naples to Munich @ 486 euros each ticket.

We missed both connecting flights and had to pay another $400 to get those flights changed.

I filed a complaint via email with Travelocity who said they we going to look into it, but that was a month ago.

We lost all of our wedding money in one day because of the horrific customer service deptartment. I hope this company goes out of business.

I DO NOT recommend using Travelocity at all. Other agencies (such as Expedia, Priceline, Hotwire, direct bookings, etc.) have never given me any trouble, but with Travelocity I have had the worst experience ever! I will not be booking with them ever again.

I booked a one-way flight home from LAX to SFO via Virgin America. I received confirmation from Travelocity for my flight/itinerary and had the information posted on my account page on their website. On the day of my departure, I arrive at LAX an hour before my flight (I had 1 bag to check in and the last flight out for the evening). I go to check in at the counter only to find that Travelocity never sent any information to the airline regarding my flight. The ticketing agent calls Travelocity to try and get the issue cleared up so I can make my flight. The Travelocity agent confirms my itinerary to the airline, but also recognizes that there were "technical errors" in sending my information to the airline. Instead of fixing this issue, the Travelocity agent offers to refund me my ticket, but makes no offer to fix my flight situation. I asked the Travelocity agent what I was supposed to do with no flight. The airline agent then notifies her (Travelocity agent) that it is still possible to make my originally scheduled flight, and so the Travelocity agent then offers to rebook a flight, but demands I pay a new rate for the ticket, which is twice the original ticket price! Of course I protested to the additional costs, since Travelocity is responsible for the error in my reservations. Long story short, I was placed on hold A LOT and had to demand to speak to her supervisor before she offered to try and fix the issue with no additional fees, too late to make my scheduled flight. And another 2 hours, 2 airlines, 3 airline agents, Travelocity agent, demand to speak to the supervisor, additional airline fees, extreme emotional distress and frustration, additional expenses incurred due to my late arrival at my destination, and vow to never book with Travelocity again was I able to catch a late flight to my destination. The Travelocity agent did not care at all about any inconveniences that this situation caused due to their error. I was extremely ticked off by that the most. I did not even request any inconvenience compensation or anything. All I was asking for was to be placed on a flight to get me to my destination somewhat around the time I was supposed to be there by! That isn't asking for anything outside of what I should expect in a regular transaction. But I guess it's asking too much for Travelocity...

By the way, the Virgin America airline staff at LAX was EXTREMELY helpful and caring in this situation, especially the agent I originally tried checking in with. Not only did she try talking to Travelocity to figure out what was wrong, she also escorted me through the whole process, including dealing with 2 other airlines up to 2 terminals away (American and United, also both nice), to ensure that I got on a flight to my destination at a reasonable time. Without her help and the help of the other airline agents, I wouldn't have been able to reach my destination.

I booked a hotel in Albany through aaa.com (which, I come to find out, is really Travelocity). The hotel had a 3 red diamond rating, none higher in the AAA tour book for Albany. I made the booking, and at the end I clicked on 'map this hotel' and found, in addition to the map, 5 reviews of the hotel. 1 was favorable, 2 were equivocal, and 2 were so bad, I decided to check other references. (OK, I should have done it first, but I was seduced and, of course, bamboozled by the AAA favorable rating. I trust AAA -- or I used to anyway -- and the 3 red diamond imprimatur seemed like a reliable stamp. It wasn't.) I checked Tripadvisor.com, and the reviews were pretty much "Never again" and "Don't stay here." I then called the number on my confirmation to cancel. After being on hold a total of over 2 hours over the course of 2 days, I finally connected with an agent in India, who was very nice. The phone connection was awful, but I didn't dare hang up after waiting 2 days. The agent claims to have canceled the booking and promised to credit the full amount of the booking back to my credit card. (I'm wondering how he could even do that since he didn't ask for my card #, and online services are not supposed to keep unencrypted credit card numbers. I don't know how that works, but I'm mighty suspicious...yet another reason not to deal with Travelocity.) I am told I have to wait 5-7 days for the credit to appear. We'll see. But what a hassle to cancel a booking. I've never had such an issue with any travel agent, hotel, or booking service before. Travelocity has no concept of what it means to make the "customer experience" pleasant, supportive, fair, responsive, and encouraging. Why would I ever go back? If Travelocity management had a clue about the implications of a customer asking that question, I wouldn't be asking it. It's clear they don't, and I am.

We had some trouble with our overseas flight booking: it turned out that they couldn't get an e-ticket for our journey. We called customer service, and they offered to send us paper tickets free of charge, which arrived by FedEx two days later. The customer service rep was friendly and willing to help.

I had to cancel our trip Atlanta because my aunt fell the night we planned to leave and was injured. I help my cousins with her care and was afraid to leave, but Travelocity will not refund hotel reservations, even though we did not check in. Barry was called at 6:30 a.m. and he told me that he had to call the hotel manager and there was not a manager available. Call Travelocity back at 9:00 a.m., which I did. I got the same message from another Travelocity rep after sitting on hold while they probably read a magazine, to call back at 2 p.m. Mary told me then that I had to submit copies of hospital bills, and then I MAY get a partial refune. Im supposed to tell my cousins to get me copies of hospital bills? I am not getting back my $280 bucks. Trip insurance is a joke too, I got screwed by Travelocity last year when my mother-in-law had emergency lung cancer surgery the day we were to fly out last year. The surgery was in July and they told me I had a year to use my flight vouchers, minus $100 per ticket (3 tickets). They didn't tell me that it was a year from my original ticket booking date which fell in March. April 5th I tried to book a ticket, but the lovely folks at Travelocity told me that my vouchers expired.

I too wished that I had visited this site before using travelocity, the last time I will use them. First of all, they bill you immediately so there is no backing up so to speak. When contacted I got the girl from India which I could not communicate with. Price for cancellation (10 minutes after booking) was half the $252 bill. Plus the confirmation included the fact that I would be subject to additional charges for guests since their quote was for a standard 2 adult room booking, even though I had entered 2 adults, 3 children. So there was an unknown quantity staring at me. I will admit that this info was on their site, but that their price quote did not reflect these charges even with that info put in is lame.Having said all of this, the motel had no problem with the additional guests, no additional costs. About the motel: It was clean, maintained well for an older motel, great location, full breakfast included, staff friendly, pool small but there, and only complaint was a noisy AC (squeaky fan and musty smell but it worked fine). And oyeah, I was very disappointed that it had neither a microware or fridge. I could live without one but not both. It had high speed but the in-room info did not speak of it nor give guideline on how to use. I gave this a three star rating because this is not a bad motel, it is clean and maintained better than other motels of this age, but the lack of standard fridge or microwave and the noisy ac which I am sure has been brought up before has not been remedied. I stayed in room 110. I have had better rooms for this money, but I will say that for the value and location (at the foot of the ashlee bridge) that it is not a bad motel.

I wish I had found this site before booking with Travelocity. A family illness forced us to move travel plans up several days as the doctors did not think my wife's grandfather would make it through the end of the week, so I called Travelocity to reschedule the flight. After rebooking a flight at what I was told would be a cheaper fare, I was transferred to another agent to complete the reservation and low and behold he could not find the lower fare, but I had it right there on my monitor. The entire process has dragged on for several weeks and, to make a really long story short, we wound up paying more than the original booked flight plus a rebooking fee for canceling the original. I am convinced that they think that if they drag the complaint out long enough that you'll get frustrated and just go away, they are right, we won't use them again. As is mentioned further down this thread by profmom, submitting a complaint is a huge waste of time. Every one of the replies was just the same scripted answer word for word about how your "complaint has been reviewed" and they did everything right cut and pasted into a reply with a different name attached. Don't bother taking notes of your conversations with them because I promise you that their accounting of your discussions will look nothing like yours.
I would suggest that Travelocity rename the Customer Service tab on their website to the Sales Prevention Department. Needless to say, we will never use them again.

Travelocity has the worst customer service department I've ever had the misfortune of dealing with. Its staff is either ignorant of the term customer satisfaction or has simply been instructed by managerment to disregard it. I was hung up one once, left on hold for a total of 40 minutes over the course of 3 phone calls (i'm still on hold), and told that my reservation didn't exist even after I had been given confirmation numbers. The supervisors are as useless as the agents and I strongly urge everyone to avoid using Travelocity's so-called "service".

This may sound like a petty complaint, but I think it exemplifies the type of service and attitude one should expect from Travelocity. We recently booked a cruise through their web site, and specifically chose them and that time due to a promotional offer they were advertising. It was for a $100 on board credit. Well, we spent several hours on their web site trying to get all of the options chosen for the trip, and were repeatedly stumped due to online glitches. Finally we resorted to calling up a service agent to book the trip. Kind of ironic really for an ONLINE service.

Well we finally got the trip booked, but when we received confirmation, found that we didn't receive the onboard credit. They showed that we had booked the day after we actually had, so didn't qualify for the credit as it was over by that time. Well, I called their customer service line on two seperate ocassions, and after prolonged waits on the phone, and considerable run around, was told that there was nothing they could do. Needless to say, I did not find this a satisfactory resolution to the problem. I wrote an email to their relations department, and explained my dis-satisfaction, but was quoted more rhetoric and told once more there was nothing they could do.

Personally I think that a company as large as Travelocity, would be a little more helpful when their own site screws up, and for the cost of $100 be more obliging to a potential return customer. They obviously do not care about their clients once money has been recieved, and make no pretense at caring. Pretty short sited on their part I believe.

I HAD THE WORST EXPERIENCE EVER WITH TRAVELOCITY, MY FLIGHT WAS NOT BOOKED CORRECTLY AND WHEN I GOT TO MY HOTEL IT WAS IN THE WRONG NAME.

My husband is in the US Air Force. For the last two months he has been in El Paso, TX training to go over to Iraq. I live in Charleston, SC. Most of the time, they let the soldiers come home for a week or two in between training and shipping off, but for some reason, this time they decided against it and only gave them a four day pass and making them stay in the El Paso area.

So, since he couldn't come home to me, I decided to go to him. I booked plane tickets, hotel and car through travelocity about two weeks before the trip and waited in anticipation for my visit with my husband.

The day before the trip, one of my flights through American Airlines got cancelled. Seems they landed a whole bunch of planes for a while due to a mechanical defect and mine just happened to be one of them. Now the only reason we found out about it was because my husband heard something about the planes and called to find out, otherwise I would have just shown up at the airport and found out then.

So, called up travelocity and they told us pretty much to kiss off, we were on our own.
My husband and I spent the rest of the day on the phone with the airlines ourselves (about 8 hours!)and managed (after paying a fee) to get me moved to Delta and still get me in on Thursday (trip was from thursday 10th-Monday 14th). Only difference was I would be coming in about 3 1/2 hours later.

However, an issue with the rental car popped up. My flight didn't land until 8:30 and we were to pick up the rental car no later then 8pm. So again, travelocity gets called and again they tell us they can do nothing for us. My husband ended up calling the car rental place and they cancelled out our reservation without any issues when the story was explained to them. (thank you enterprise). We ended up going through advantage which allowed us to pick up the car any time before 11pm. So that was only two hours of our lives we will never get back, but at least it went better then the plane ticket issue.

I get there on time, get my bags, rent my car and all is well for about 24 hours. On friday the hotel informs us that Travelocity made our reservation from the 10th-14th as we had requested, but for some reason only paid through the 13th. So, the night of the 13th, we either needed to be out of the motel or pay for that evening. Again, we call travelocity and this time deal with some massively rude people in Bombay. (not exagerating, I actually asked them were they were and that is what they told me) They told us to pay for the room and get over it.

Now, I have no problems paying for what I use, but it is the principle of the thing. They told us a set amount for the trip. That is why we ended up getting the tickets through them. We thought we were getting this fantastic deal and those stupid comercials they have always say, "you'll never roam alone", leading you to believe that when there is an issue, they will fix it for you. Our fantastic deal went down the drain really quick when the fees and extra night in a motel start adding up though.....

Yet again we are fighting on the phone with travelocity for the next four hours. (what a way to spend your last few days together, right???) We had them on speaker at the front desk trying to figure out why they would reserve the room for us for the four nights but only pay for the three and the clerk at the front desk was just astonished by how rude they were being to us. They already had their money from us so we were no longer their issue I guess.

Anyway, after going up the entire chain of supervisors that they have in the Bombay office, we finally get to the main guy, who sends a fax to the motel and agrees to pay for the last night of our stay and admitted to us that it was their fault the issue happened and they would cover the expense.

Needless to say, I will NEVER use Travelocity again. And to my husband who last night left for Iraq, "Be safe, we love you..."

I can't believe that this company is still in business. I will spare you the details of my horror story, as it will read much the same as everyone else's. Suffice it to say that 2 hours on the phone with rude service reps and much more money than I was told later, I received tickets that I could have gotten cheaper and more efficiently by calling the airline directly. Please don't use this service. Let's make the point that we demand good service, and that we prefer our jobs to stay in the US (all customer service farmed out to India).

I used travelocity to make reservations for a trip to Las Vegas (no problems) and on two days' notice, had to change my flight. The Customer Service to accomplish this task was the absolute worst I could possibly imagine. On hold for 2 1/2 hours, disconnected 6 times, one fellow pretended he couldn't hear me.....and prevalent throughout was their attitude that they couldn't care less. My hope is they go out of business!

Our experience with Travelocity was horrible. When we booked our trip everything was okay. Then we kept being bumped around which is sometimes understandable but at one point they had us flying back home from Kauai @ 4:00 Thursday to Honolulu to San Francisco to Salt Lake, back to San Francisco, to Atlanta and then to Syracuse in @ 11:00 p.m.. I called several times before we left to straighten this out. One time I was on the phone with someone for two hours only to be told there was noting they could do and Delta had no other flights. The next morning I called Delta direct and had a flight schedule within 15 minutes getting us home 6 hours earlier. No flights available?!?!?!? They never changed our itinerary and I had to spend another hour getting them to confirm the change with Delta. This was the icing on the cake. Our flight home was to leave Kauai at 4:00. We got to the airport only to find out that we had been delayed until almost 9:00. The air carrier stated that Travelocity should have told us because the cancellation took place days ago. Since we had already turned in the car rental we had to sit in the airport for 6 hours instead of enjoying our last day on the beach in a place we will probably not have a chance to go back to. I complained about the "customer service" and our "experience" and all I keep getting is apologies and told it will take another four weeks, and another four weeks, etc. Now they are telling me they have to get in touch with Delta. Our complaint is NOT with Delta. Our complaint is with Travelocity. What happen to their gaurantee! DO NOT USE THEIR SERVICE!!!! That is unless you want to handle your own trip after you hand over your cash to them. We have used Orbit and Expedia with no problems whatsoever. Travelocity is HORRIBLE!!!!

I have spent 3 days trying to book a trip with Travelocity. I keep getting "we are having technical difficulties" messages. I spoke to 3 different people and they all told me they were not having an technical difficulties. Finally I convinced a rep to book my trip without the phone service fees, and he got the same message. He said there was no way to find out what the error meant and that I had to book a different package!!

I have spent the past 48 hours attempting to maintain my sanity while dealing with the incompetency of almost everyone i have conversed with at travelocity. I realized that a trip I had planned for my boyfriend's 30th birthday to Grand Bahama would need to be canceled due to Hurricane Noel. I planned and purchased this trip in April, along with traveler's insurance. We were both so disappointed about the storm and about having to reschedule our trip. Well, that quickly became the least of our concerns. I called travelocity and 2 and a half hours later, was still on the phone having made no headway in the cancellation process. I was told that my insurance covered pretty much everything from death to getting hit by a car, but did not cover natural disasters such as Hurricane Noel. This absolutely blew my mind. Why pay the extra money for insurance?? When I purchased this policy my intention was to protect myself from this exact possibility. My boyfriend also attempted to deal with travelocity and was equally as frustrated as I was with the people, the policies, and the apparent scam that I had unwillingly involved myself in. That 2 and a half hour phone call spiraled into about 50 more phone calls over the next two days, all of which were with different people who had different information to share regarding our trip. The best is that one agent actually told us not to go to the airport, and that if we did not show up for our flight, we would receive credits for them. I was later told that when you do not show up, those tickets are GONE. When I realized after 48 hours of this nonsense that I was minutes away from either pulling out my hair or putting a hole in our wall, I decided to take matters into my own hands. Within ONE HOUR I had resolved the issues at hand. Travelocity had told me that not only would I incur a fee imposed by travelocity for changing the trip, I would also incur a $150.00 charge per person for changing the dates we were flying, and that I would also incur a penalty equal to one nights stay at the hotel we were going to on Grand Bahama (about 250 per night). When I called the hotel, in less than 5 minutes I had rescheduled our weekend of travel WITHOUT a penalty. After 45 minutes on the phone with one of the nicest airline agents I have ever spoken to who backed up my feelings of animosity for travelocity, I had re-booked our tickets for the new travel weekend and incurred only a $100.00 fee for each ticket. So while we will be able to go on our trip in late January, the getting to this point has been an absolute nightmare. Nobody should have to spend hours upon hours on the phone with a company whom you have trusted to make your trip as smooth going as possible. Nobody should have to realize that when there is that scenario that is out of your control, the company you have willingly given your money to is not willing or competent enough to ensure a refund or change of date. This experience has opened my eyes to the joke that is travelocity and this traveler has learned her lesson...

Do not apply Travelocity credit cards! They made mistakes on my bank account number and they said it was my fault. They charged me late fee and bank fee.Plus, their "account manager" were rude. I will not recommon anybody to apply this credit card because it's useless. I agreed the comment from unhappy132956 and I felt the same way.

Travelocity has very bad customer service!!! I booked a vacation package for one of my employees less than 12 hours ago and found out that she could not make her trip the following week. therefore I called and tried to get a name change on the itinerary after that was impossible I told them was what the cancellation fee and from the full amount of $628 they charged me a cancellation fee of nearly $500. They have very bad customer service and dont care about their customers satisfaction....Dont recommend to anyone!!!

Recently, I contacted travelocity to let them know what a dump in my opinion, the comfort inn and suites miami airport is.  Their response was to offer a bit of money, I didn't ask for anything.  The only conclusion I can come to is they don't care what sub-standard places they sell, and obviously their integrity can't be trusted

Airline booking - messed up twice in 2 days
Product/Service: airline booking
9/22/2007

Hi!
For everyone who is attempting to use travelocity.com webpage to book flights. avoid it - if you don't want disappointment.

Yesterday (9/21/07) I tried to book round trip from JFK to RIX (airport) with 2 stops (Island, Reykjavik and Sweden) - well, the system before confirming had all correct info, but once I press submit, the "Surprise" appeared. Return trip - i somehow magically would have to start from Sweden ( instead of RIX-to sweden) then to Island and JFK, but hello - i arrived in RIX and this part of trip was scheduled last - how the heck i was suppose to get to sweden? okay with intense talking, being place on the hold - the customer rep offered to change it - but for a charge.

But it was not my problem that their system put my departure flight from different city and country. At the end - customer rep called and said he had canceled the ticket, so I can go ahead and make a new booking and everything should be okay. OH yeah - for real.

It wasn't yet over. So a day later. I decided that the price range from JFK was not okay and switched airports to BDL but destination still is RIX.
well, i booked it - and in an hour I get a call from customer representative - that unfortunately they do not have agreement with one of the airlines they showed in the booking confirmation - so this booking wasn't valid. So again - I have no ticket just hassle.

Why do TRAVELOCITY.com put connection options if they DO NOT have agreement and CAN NOT provide the ticket for it?
It is obviously misleading of their customers. Well, i give them chance twice - they screwed it seriously - so DO NOT DO business with them.

Regards,

  Last week I booked my trip on the travelocity website. The trip included a return air ticket from Toronto-Boston and a 13 day stay at the Sheraton Colonial. The trip was charged to my Visa credit card but I never received any confirmation. On my enquiry I was informed that Travelocity has no record of my trip in its system. I gave them my credit card transaction number as well as my trip details.

I sent over 20 emails to practically everyone at Travelocity over a 2 day period. I was asked for my credit card number, my transaction confirmation number and my trip details over and over AND OVER again. End Result - we cannot help you.

The Travelocity Guarantee and the Travelocity Bill of rights are all total BS as no one at travelocity has the authority to help you, MUCH LESS THE WILL OR THE INTENT.

I am stuck in Toronto and just do not know how to get to Boston and stay there for 13 days with most economy hotels gone and flights booked and my money stuck with Travelocity.

PLEASE BE AWARE OF THE WORST CUSTOMER SERVICE ON THE PLANET.

Personally, I don't book travel on the internet, but I use stuff like Expedia and Travelocity to give me a general sense of what's available.

Here's a little test you can do for yourself, and one which I've done many times....

Look up a flight or travel package on any of these sites and find the best price you can. Then walk into a travel agency and ask what the best price you can get on the same package. Don't bother telling them you've looked it up on the net.

I will all but guarantee you that the travel agent can find you a better deal.

I've done this now over a dozen times, and in every single case, the agency was cheaper.

As I've heard it explained, most of the internet sites pre-book ticket blocks, and cannot acquire more once booked, which means they can't access changes or upgraded deals offered by airlines.

I don't know if that's the real story, or not, but I do know that I'm sticking with booking travel through an agency.

Hey everyone. I am just sending a warning to avoid Travelocity. I booked a flight and was forced by personal circumstances to cancel and reschedule. Well, I did everything I could to contact Travelocity and get my flight rescheduled. I spent hours on hold while waiting for a person who could help me. When I finally spoke to someone who may have been able to help me, the phone was mysteriously disconnected. This happened about 5 times. The deadline to reschedule was 5 days and of course, I lost my $1,500 and any hope of rescheduling. That is ridiculous. I have heard similar stories about Travelocity so I encourage you to check the reviews before you schedule any flights.

Booking with Travelocity on two occasions was an absolute nightmare.
Our Puerto Vallarta get-away and my Thanksgiving trip to London were
both ruined by Travelocity, yet they still managed to charge us TWICE
for the same ticket, which was never issued to me.

Short summary:
Travelocity CONFIRMED my trip by email then a month later (on the day
of my travel!) when I attempt to do online check-in I find out that I
have no reservation with British Airways. I call BA immediately and
the agent confirms that there is no record of a booking under my name;
it never existed at all. Impossible, I say, I have confirmation from
Travelocity. She laughs and says Travelocity routinely waits until the
very last minute to purchase the ticket from the airline. What does
this mean to the customer? Frequent "fair-jumping" and "cancellations"
of reservations that were never even made! This is their dirty little
secret and, like with most business tactics, the customer gets screwed.

After literally waiting on hold for half the day during multiple phone
calls and disconnects with Travelocity Customer Care in INDIA, finally
"Gearald" the manager basically tells me, "We're sorry, but we tried
to inform you of the cancellation by email." I say not true, I have no
spam blocker on this private email account. He says sorry, but it
looks like a "hiccup" in our system; we apologize (I'm in business and
I know the classic "system glitch" BS excuse when I hear it). He just
keeps piling it on, until I reveal the fact that BA already confirmed
that no booking/reservation existed at any point with their airline,
so what gives? Awkward pause, then "Sir, I'm going to confer with my
supervisor, may I just place you on hold for two to three minutes
please?" Go ahead, "Gerald," tell me another one.

After the day-long fiasco with customer service, as if that was not
enough, I get my Master Card bill next month and see that Travelocity
ended up charging me for my "canceled" non-existent ticket not once,
but TWICE! Beyond absurd.

So I opened a dispute with Citibank MC and in December '06 I
overnighted via FedEx a formal letter of complaint to "Customer Care
Relations." They do not care. Lots of empty promises from
pseudo-supervisors like "Gerald" and "Sean" in India. It is now almost
six months (May 21) and we're still getting the run-around. This is
not just unbelievably bad service or outright deception, it is both.

Their parent group, Sabre Holdings, is negotiating its sale. In the
meantime their customer service has deteriorated and the company uses
fraudulent booking procedures [ask Airline ticket agents; they hate
them]. Travelers should avoid Travelocity like the plague. If you've
been burned, file a complaint with your state attorney general's
office. Better Business Bureau has less credibility but still worth
reporting to BBB because they at least publish unresolved disputes.
Spreading the word on the web is our only chance at changing things.

Watch out for Travelocity's "good buy" hotels. It should read "good by" since that is what you will be saying to your money. No where on their site does it read that your money is non-refundable, instead it states "cancellation fee is $25 up to the total cost of your reservation." I only learned that "good buy" hotels were nonrefundable when I cancelled my reservation and LOST ALL OF MY MONEY. If it's non-refundable just say so - don't hide behind this language.
Submitting a complaint with travelocity is also a HUGE waste of time. You merely get an email stating that they have reviewed your complaint and that there is nothing they can do. They don't even have the courage or common courtesy to allow you to speak to a live person. They summarily dismiss your complaint - I suppose that allows them to keep your money without earning it. I will never use Travelocity again.

Customer service Insurance and Customer service Are non native English and non knowledgable people dont buy their travel insurance

Horrible customer service. Waited for 30 minutes to have 1 question answered, waited over an hour on phone once we realized our "vacation package" had us booked at an airport 5 hours away from hotel, where other travel companies had you going to an airport less than an hour away for same price. Refused to change ticket without charging a massive fee.