Travelocity

Worst travel website to deal with, along with customer service. Booked a cruise through the website. I found out that I would have to change the cabin if possible. Though Carnival it would have been possible, but during this process"hold on a minute, you booked with Travelocity. You'll have to go through them." So I did. What a pain in the neck. I was basically talking about an upgrade of a cabin. Through Tavelocity it would cost an additional $400. Through Carnival $60. Travelocity refused to help on this matter and would not help on the price. Needless to say I will not be going through Travelocity again.

a group of us booked with travelocity to go 2 vegas for our friends 40th birthday. we were supposed 2 fly on 20th of april but due 2 d volcanic eruptions our flight was cancelled from dublin.We were told our money would b refunded and are still waitin 16 weeks later. they told us this week it will be another 45 days. customer service has been terrible tryin to deal with them.we can't book another trip till our money is refunded and they couldn't care less.i would never book with them again

Tried to book a vacation package on the Travelocity website. "unknown error" wouldn't allow the reservation to go through. Called customer service to book reservations. They forgot to add our car rental. Wouldn't honor original price on website. Cancelled order and added car at the same time. Had the entire customer service department trying to figure out what they did.

Entire booking/canceling/rebooking process took over three hours. Was on hold for most of that time.

Wish I had used one of the other vacation websites. I certainly won't be using Travelocity again.

I'm writing because I've had such a frustrating experience with Travelocity I feel I must share it to warn others about this company.

I booked a flight with them and never got any type of confirmation email. I waited several days and up until a few days before my flight, and finally had to call their customer service department to get it. I couldn't use the online option because the only search criteria was trip ID, which I did not have. I call customer service and am directed to someone in India who I finally get to understand that I don't have a trip ID and never got a confirmation email. He is finally able to understand and send me my trip information. He also tells me I should receive trip updates from now on, even though there's a banner on the email that says travelocity doesn't have my email address so wont' send any further updates. No worries he says; I'll get them.

A day before the flight, where I normally expect to receive advance check-in notices from the airline, I've received nothing. I try to search for my trip via the website and my trip ID, and I'm advised I have no trips booked. Not wanting to deal with their customer service in India again, I resort to going to the airport and going to a kiosk to print my boarding passes and hoping for the best.

Thankfully I'm able to get my passes, but find out one of the seat assignments has been changed. I've been moved to the back of the plane, just outside the bathroom. Lovely.

A month after my flight was charged to my credit card, I open my subsequent credit card bill and see another charge from Travelocity for trip insurance to the tune of $19.95. Upon calling customer service (in India) about this charge, I find out that you are automatically enrolled in and charged for trip insurance - you must deselect it in order to avoid being charged! This, in my opinion, is a sleazy and misleading way of doing business. I did verify the email confirmation noted I was being charged, but who reads all the fine print? I've never had any type of insurance automatically added in booking any flight with any other airline, or rental car place for that matter. My fault; they took advantage of a sucker.

Calls to their customer service dept in India and US-based Customer relations department were answered, but they would not credit this charge, even given the poor experience all the way from start to finish.

I simply would advise others to be wary. The trip confirmation email problems, lack of direct check-in emails for flights, lack of trip details when searching on their site once I had my trip ID, and automatic charges for insurance unless you specifically say you don't want it were a pain in the rear for me and enough that I had to notify others. Finally hope you enjoy seats in close proximity to the bathroom no matter what you choose because that's what I got.

I went onto travelocity.com to book a package deal for my vacation. After giving in all my information and my credit card # a message comes up that the hotel i selected is no longer available. So i waited another day and made the search again and again the same hotel came up so i tried again to book it and the same error message came up. So i decided to call them which was so frustrating - they are located in India so everyone you try to talk to has this heavy english accent!! The comunication was so difficult!! then when i told them where Im going... they quoted me a price $300 more expensive! they transffered me to supervisors and manager... nothing helped i told them to check their website and they told me they dont see what i see! All in all it was a frusterating 2 1/2 hour conversation with them and didnt help a thing!! Do not use their website and believe all bad reviews!!

We booked a Suite in a hotel in CT through Travelocity recently. We came there around 9pm with our kid and this hotel told us that Travelocity never sent them anything about our reservation and they didn’t have any room available. We called to Travelocity and their agents and managers did nothing to help us. They were absolutely rude and ridiculous – asking us to pay more and only after that they could help us to find a room (not a Suite and with one (!!) King Bed (for all of us!!) in the area. They didn’t give us a refund – so I called to my bank to cancel this transaction. We’re going to court – that’s for sure. I missed my classes (that’s why we came to CT), our kid were soooo tired and was trying to sleep in the Hotel lobby (because it was already 1am!) We lost four (!!) hours talking to them – are they going to pay for our cell phones? We used to travel a lot and this is the first time when the company that made a mistake (I know it happens – and that’s OK) didn’t care about their customers (that’s the problem).

Avoid this company like the plague, their customer service is absolutely atrocious. I wanted to change or cancel a hotel reservation on my last trip, and when I called Travelocity's customer service number, I waited on hold for more than half an hour. When somebody finally picked up, the man's accent was so thick I could barely understand him. I had to ask him over and over to repeat himself, and after a while he just refused to repeat what he was saying anymore, and I had no idea what my options were. I ended up losing all my money. Their agent had no concept of customer service, it was obvious he had no interest in helping me solve my problem, he was just reading off a script. I shared my experience with Travelocity and have received no response in 3 weeks.

I had my first and last experience with Travelocity.

I booked a hotel for two nights in the Washington D.C. area.

When I received my confirmation I found that they did not book me at the hotel I asked for. The hotel they booked me at has a very bad reputation with cockroaches, bad food, poor service, etc. Eveyone said "Do not stay at this hotel', "Never again", and so on.

I called Travelocity back and they said the hotel had a "no cancelation policy". This is for a hotel that I never stayed at and they booked me three days ahead of the proposed arrival time. It is interesting to note what happened when I went out on my own to find a hotel. I found a great hotel but unfortunately they had no vacancies. They offered to find something somewhere else and guess what hotel they recommended???!!! There must be racket going with that hotel.

I am still working this out with my credit card company. It was supposed to be credited but they did not do it yet. I am fuming mad with my credit card company too but they know that if they fail to get this charge removed that they will be losing my business too at a minimum and there will be more bad news for them and their claims dept. Someone will get fired over this if it is not taken care of.

I think travelocity is a sham. A friend of mine told me after the fact said the same thing happend to him with travelocity. I wish I had known that.

I caught their supervisor cheating.

On June 23, evening I tried to book an airline ticket online. 3 times I received a message that there's a technical error and the request cannot be processed. 24 hours later (June 24, 2010, 6 pm) I tried to book it one more time from other laptop. Got the same mistake. I called and tried to book over the phone and was told that there's a problem with my card. Called my bank and was told that my card was charged 4 times for the same ticket and my balance is over the limit! I called one of the Travelocity supervisors and we spent another half an hour speaking with my bank and cancelling the charges. Then I asked any compensation for this terrible experience and several hours I spent with Travelocity.com. He refused to provide anything. Then he said that the price of these tickets went up to around $950 (from $833 before) but he would be able to keep it at the same level. After this conversation I checked the price again from another computer and the website showed the same old price, $833!
That’s not only the worst experience of buying tickets online, but also a cheating from a supervisor!

PS After that I never received a ticket untill called again and spent 36 minutes speaking with a representative. She was not able to explain why it was not under My Stuff part of their website.

Sadly, the lowest rating possible for this site is a one star. If there were no stars, I would definitely click on that. While doing college tours, I had to book a flight to return to New York. Everything seemed to go just fine. I received my confirmation that the flight has been booked. After receiving the confirmation, I went to sleep. I got up in the morning and was no where near a computer. Luckily I checked my email the afternoon prior to my trip and was notified that my flight was cancelled. It was canceled because I needed to confirm that I was the credit card holder. They "called" me but the call did not go through and they did not talk. I automatically assumed that the call was a prank. It was a hassle to find another site that still had tickets that weren't overpriced. Luckily Orbitz did the job.
MY ADVICE? DON'T USE THIS SITE TO BOOK YOUR TICKETS. IT'S REDICULOUS. MY ORIGINAL TICKET PRICE WAS 175 WITHOUT TAX. IT WOULD COST 275 TO REBOOK THE TICKET. I UNDERSTAND THAT IT WOULD BE MORE COSTLY LAST MINUTE, BUT THE PRICE ON THE AIRLINE SITE ITSELF WAS ONLY 245 AND NOT THE JACKED UP 275 PRICE.
I'm sure good people run the site and all that jazz but they need to strengthen their management skills. The process should not be so complicated. No one has time to reconfirme a "confirmed" ticket. URGH!

I would not recommend this site to anyone....I had a reserve for a B&B in Savannah, Ga for a date in May. When I arrived at the hotel, they told us that they had overbooked and we were going to another hotel. We asked why we were not notified, the front desk person said. They tried calling Travelocity, but they would not furnish them with any information on us. They asked them to connect us, the Travelocity rep. said no.

I will not ses them again.

I have a one night booking for a trip in a few weeks in Hampton Inn Baltimore/White Marsh through Travelocity. I had to make the booking early to process my VISA but it seems I still won't get it in time. Travelocity cancellation policy is clear:

"We know sometimes you have to change your plans, which is why we do not charge any cancel or change fees. We do, however, have to pass along any change or cancel fees that come directly from the hotels or airlines."

So it's the hotel policy then that when I wanted to cancel, they said the cancellation penalty is 100% right? Wrong. I checked other sites like Booking.com and the same hotel there have this policy:

"If cancelled up to 18:00 on the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged."

I can even cancel after check-in time on same arrival day and get it free of charge! While with Travelocity, I am trying to cancel two weeks in advance with zero refund. So it's obviously not purely hotel policy, seems travelocity just likes to cash-in

Absolutely Awful. My fiance and I booked our honeymoon to Maui in March but recently found out the Kea Lani is undergoing major renovations while we are scheduled to be there. We called travelocity to find out what we could do and they said for 173$ we could change hotels. So we did our research and called back. I waited on hold for an hour for a manager after speaking with someone who barely spoke English-alex- and couldnt understand my situation. Once I got on the line with a manager, he said he was working with the marketing manager to make the changes but would have to call me back later that day. NEVER LET THEM HANG UP TO CALL YOU BACK!!!!!!! Because they wont. We called back later that night and said we had not heard from him and Dorothy let us know he would call the next day. So here we are two days later, I have now been working with Alex that i spoke to two days ago, who now says he does not know who allen, the mgr we spoke with, is. transferred to a manager after 30 minutes, who was entirely unhelpful. I argued with her and she asked 3-4 times if she could call me back. She said the marketing managers were all out for 2 weeks and we cannot make a change to the reservation until they are back. Or they can refund the hotel portion of the reservation adn we can re-book with the Grand Wailea. Sounded good, but turns out it woudl be an additional $1500 to do that even though the entire package deal was less than our original reservation. I said no i need to speak to your manager as I'm sure there is something we can work out. She tells me the same thing but says they will be back in a week or two and we can cal you then. But later she says unless we can contact a marketing manager sooner than 2 weeks we cannot make any changes. After telling her this is ridiculous and bad business she tells me those are my only two options but does not try to confirm these elusive mgrs are actually gone for 2 weeks. So now I have been on hold for 1 hour 30 minutes and she is working to confirm the changes to my reservation. I do not have much confidence.
It seems they just try to outwait you. And after every 20 minutes or so ask if you would like them to call back. And oh yes, everyone that can make changes to reservations is gone for 2 weeks. or1-2 weeks, or may be contacted in less than 2 weeks. Absolutely terrible. This is adding up to about 4 hours and I just really hope they finally make this change or I may lose my damn mind.

First Experience, BAD. After searching other sites for airline and hotel from Az to Chicago, Travelocity seamed to have the best deals. WRONG. After picking my flights and hotel, then giving them my card info, I was then informed it was all booked up. Why would a site even list the options if not available. "Would you like cheese with that" "yes, please" "Sorry, not available".

New search and several new attempts at hotels brought up a new issue, 1 room = 1 bed. I needed 1 room with 2 beds. That is an extra. "What, you want elevator service to the 30th floor? that is extra" I do not know if this a normal hotel scam or part of Travelocity, several hotel were that way, but suddenly the hotel part was getting more expensive.

Not to mention in my many attempt also gave way to many website errors. Web page no longer available, can not find web page, or web page not responding after pressing the confirm button. Still not sure if I have been charged more then once on the card.

Have not been on the trip, yet. Only time will tell if this whole attempt if a failure. Many of the reviews would indicate I am in for many headaches over the nest few weeks. Next trip will involve a different company.

I booked a reservation through Travelocity at the Holiday Inn Express Suites, Amarillo, Texas about two months in advance. Yesterday I found out that I would not be able to use this reservation after all. I called Travelocity and spoke with someone who sounded as if they were in a foreign country and spoke with a very, very heavy accent. When I tried to cancel, they told me that all three nights that had been prepaid would be forfeited ($317), even thought the reservation isn't until 3 weeks from now. When I asked to speak to a supervisor this person would not let me do so. They referred me instead to Holiday Inn, who they say keeps the forfeited deposit. I then called Holiday Inn's central reservation line, who referred me to the Holiday Inn Manager in Amarillo and/or Travelocity. I then spoke with the local Holiday Inn Manager, who referred me to Travelocity. None would refund the deposit.

While I understand a reasonable cancellation fee to cover administrative expenses, charging $317 cancellation fee is anything but reasonable. I urge all readers to not book any hotel stays through Travelocity or at the Holiday Inn.

Yesterday I decided to use Travelocity Top secret booking. I booked a "3 star" hotel. After getting it assigned I went to do research. It was a 2 star hotel or 1 star at every other site and it had horrible ratings. I called to inform Travelocity. After 2 hours of hold time over the past 2 days and false promises of callbacks, I basically was told - We have it rated as 3 stars so therefore it is a 3 star hotel. They even had the audacity to tell me to go to this sleazy hotel and then they will accomodate me elsewhere. The said thing is that the Top Secret only saved a few dollars over booking normally - Although no one that did research would ever book this hotel. I am going to see if Visa will stop payment on this hotel. What they are doing is probably an illegal tactic.. If not illegal, it is certainly unethical.

Just a fair warning about using Travelocity. We booked 8 tickets to Florida for a wedding. We thought we had done so well with a great price on Travelocity and non-stop trips from Chicago to Fort Myers.
Lo and behold, we received an email 2 days after we booked the flights, that the non-stop flights were no longer available and they had rebooked us on 1-stop flights, one of which would have gotten us to Fort Myers too late to attend the wedding festivities, which is the primary purpose of the trip!! We then spent many, many hours on the phone trying to get a refund, since the travel times were no longer working for us. This was all to no avail - it appeared that they had no intention of refunding our trip, despite the fact that they made the change to our tickets! We are still spending hours on the phone with them trying to get flights that will get us to Florida in time for the festivities. It has been a NIGHTMARE, and we will never use Travelocity again. Believe the bad reviews!!

I booked a hotel for three nights online through Travelocity and got the best deal. I got the confirmation through email and I checked in to the hotel with my family in a breeze. I checked out the reviews first for this company and got scared with the bad reviews and changed my mind when I was trying to book for the first time. I finally decided to try again and give them a chance and I'm so glad I did! We had a great vacation, thank you

I booked a flight/hotel package with Travelocity to Tampa/St. Petersburg FL for my family of three before coming across this site. After finding this site and seeing these reviews, I was terrified that I had made a bad decision in booking through Travelocity. However, I have to say that the trip was flawless. I had absolutely no problems with the flights or the hotel and I feel confident using Travelocity again in the future.

I was not able to change my flight and was advised by a Travelocity customer representative to buy a new ticket. I was told that I could redeem credit for my previous flight up to 12 months. When I decided to redeem my credit I was told that I had to pay $180 penalty fee to be able to redeem $150 credit. NObody ever explained that to me when I tried to change my flight. They just told me that I had $150 in credit.

DON"T use Travelocity

I would NEVER, NEVER make a reservation with Travelocity again. I will not even provide you the details of my four phone calls over three days with their customer service department that ended up lasting over 3 hours. You would think I was crazy to keep pursuing a refund of one nights hotel stay. We were initially refused a refund because we did not provide 24 hrs notice even though our flight was cancelled due to weather LESS THAN 24 hrs prior to our reservation date.

Travelocity said they could not refund the money without authorization from the hotel and the hotel said that only Travelocity could refund the charges. I had one conference call with both Travelocity and the hotel manager in which the Travelocity rep and the manager argued back and forth about the charges and confirmation/cancellation numbers. Still didn't get any satisfaction although the hotel said they were only going to charge a penalty amount and not the full nights stay charge. They argued about who had spoken to who and what they said.

Then the rep said they would give me partial credit and that he felt the hotel manager had been lying when he talked about the contact dates and that he had a contact noted in Travelocity records for one day earlier than the hotel had noted. He said they would credit me for part of the charged amount.

I asked to speak to a supervisor. After another 20 minute wait, the supervisor came on the line and said that I had not contacted them until one day later than I actually did. I told her that the rep had already confirmed the initial call in their records - she said that note didn't exist and again offered a partial refund. I refused and will dispute this total charge with my credit card company.

Any reputable company would have done a full refund just because they had provided such unbelieveably poor service, but not Travelocity. The other posts that talk about the only word they know is "NO" were absolutely right. The have no concern for providing customer service, just for making the reservation and collecting the money.

I will never use Travelocity to book a flight again. The flight change and cancellation policy is outrageous. I expected to have to pay a penalty when I changed my flight plans, but to have to pay almost the price of another ticket is outrageous! If I could I would give them 0 stars!!!

Worst experience ever. The customer service people were worthless when my flight with United was cancelled. Even after I called them about the flight I had to call them again to ensure my hotel room check-in was changed-which 4 hours later they had not taken care of. Still waiting to get reimbursed for the night I missed at the hotel due to the flight cancellation! Go somewhere else unless you want to spend your time arguing with customer service that's located in India and impossible to understand!

I booked a cruise Travelocity for a cruise around Hawaii. I had booked our cruise about 3 weeks prior when I started to look for shore excursions. I went on NCL's web site to compare there prices versus doing it on my own when I discovered that the itinerary on travelocities web site was different than what NCL had. Travelocity had the ship leaving the embarkation port an hour later than NCL. They also showed that we would be the port Maui overnight when NCL showed that we be at sea for a day that we had planned on being on the island.

Upon calling travelocity there only comment was that it was all NCL's fault and there was nothing they would do about it. I realize they can't change NCL's schedule but I think I was due some compensation for being in port for one less day than we had planned on and for not providing the incorrect information on there web site. Had I known this we would have chosen a different week.

I know I will not use travelocity ever again.

Is there a rating for really terrible?

I should have googled Travelocity's service rating before booking with them as I had hesitated dealing with an online agent as I found that dealing with the airline directly is so much easier... however, much to my better judgement, I went ahead and searched expedia and travelocity (as I keep on hearing their name advertised on Amazing Race) and booked a ticket to go to South America from Canada.

I've flown many times before and have made many bookings and know that airlines have different fare levels and usually, the cheaper ones are the ones that go fast, thinking that I was ahead of the game, booking a month in advance, I would get the best priced tickets... so I shopped online and found that travelocity had the lower ticket and they were advertising how there was only 1 seat left... so I went ahead and booked it, under the belief that i was getting a better priced ticket. That was january 5.

3 days later, I went online to check out prices (feels good to know that one had a good deal) only to find out that a lower price is being posted on TRAVELOCITY! I called them up asking for a price adjustment as they have posted a lower price... anyhow, you know how it goes, you get connected to a call center in India and its the same story as you would read, they do not want to do anything for the customer.

Never again will I use travelocity... their intergrity is compromised and their non-existent customer service is just aphaling... its sad actually... i will know better next time to check reviews before I go....

Expedia is cheaper than Travelocity.

Worst customer service of my life!! I made three phone calls, was on hold 2 1/2 hours, sent three emails and my situation was never resolved. The customer call center is a total joke. They only know three canned lines and stick to them. Asking for a supervisor will not get you anywhere...they only know the same three lines. Forget sending an email...72 hours later and no follow up. Basically no one care a bit about you once they have your money and reservation. NEVER AGAIN!!

Costumer service is great when you want to book a flight, but God forbid life happens and you need to cancel! They will outsource your call to India to a person who can only say the word "no" in English.

My mom was dying in a hospital in Minnesota and I had to book a last minute deal with Travelocity. Unfortunately, my mom died before I even reached the airport. I called immediately to cancel my reservation and the Indian man on the phone told me I had two choices, 1. Fax a copy of the death certificate or 2. Book another vacation package. The last thing I felt like doing was going on vacation so I opted for the first choice. He said I had to fax the death certificate with in 24 hours to get a refund, but death certificates take 1-2 months to process!

After staying up all night pleading with the supervisor over in India to call the hospital or funeral home to prove my mother had died hours before. All he said was, "No, rules are rules." Losing my mother was the most traumatic event of my life, but I will never forget how this merciless company treated me and kept my money after all I had been through.

NEVER USE TRAVELOCITY!!!

Travelocity sucks big time. They had issues on there end booking the trip online. After still no confirmation after the 3rd time we gave up. We still have no confirmation however we have now 3 charges on our credit card and can't even book somewhere else because our credit limit is exceeded now. Thank you f***ing travelocity.
Avoid Travelocity!!!

So Yesterday I bought a ticket for my sister. I paid with my Debit card and I recieved a confirmation email from them. I printed out her "E" Ticket and I logged off so I could help her pack for her 6:30pm flight.
About an hour later I received a phone call from an unavailable number. I didn't answer it in time so I waited to see if they left a message.... No message was left so I didn't think anything of it.
I dropped my sister off at the airport and sad goodbye. She went inside to go check in. I got a call from my sister who was hysterical saying that travelocity canceled her ticket!! This was after they had already taken the money out of my account!!! I ran to my computer and I found an email there saying that the ticket was inactive until i called to comfirm addtional info.
So I called and asked why they canceled the ticket. They said because I didn't answer my phone when they called to make sure it was indeed me who purchased the ticket!
I freaked because they dont indicate it on their site they they have to call to confirm and they never left a message so I could have called back. I had no clue! Not to mention they SENT A CONFIRMATION EMAIL!!! Plus they should have never taken the money out of my account like they did if they were trying to be "Precautious" to make sure it wasn't someone else using my card.
So I had to buy another ticket for double they price of the one I had purchased eariler and I had to leave my sister stranded at Logan Airport! Im in the process of complaining to them.
This was their screw up not mine and the made a pregnant woman VERY mad!!!! They are gonna be sorry they screwed with me!
BOYCOTT TRAVELOCITY!!!!!!!

BEWARE!!! of travelocity
Travelocity 24hr price guarantee is the biggest scam. I purchased a cruise through travelocity.com and found a cheaper price not more then an hour after I purchased (Monday). I sent in the forms as stated on the website. I waited 48 and heard no response. I tried to call the customer service and got tired of waiting.

Emailed the customer service Wednesday and received an email back Thursday stating they had checked the price from cruise.com and it was the same. Which was true in the fact that on Wednesday or Thursday the price changed and match Travelocity price (cruise.com ran the same deal the following weekend). In the email I was told to call the customer service to see if they could do anything for me. I called Thursday waited 15-20 min on hold and then was told their was nothing that she could do for me I would have to call back Friday between 7am-5pm. I called Friday as was told waited on hold for 15-20min and was told to wait on hold again for her to contact the guarantee department. She was never able to get a hold of them. The representative told me that she would call on Monday and let me know. I received and email on Monday (not from the lady I talked too) stating that the issue had been resolved, with no resolution in the email. So I called and waited on hold for 20min told the representative the long story. She placed me on hold for 10-15min and then came back and said the price was the same and they would not match cruise.com price. Even with the lower price from cruise.com that travelocity price was the same. Which was not true at all cruise.com price was still a $100 dollars cheaper. (I ran the cruise as if I was going to buy it from cruise.com, but did not purchase it) Learn a lesson from me NEVER USE TRAVELOCITY THEY WILL SCREW YOU OVER.

Thanks for the Horrible Experience, Travelocity.

My boyfriend and I had planned to run a race in Valle Crucis, NC and then stay in nearby Blowing Rock, NC post-race. Upon our arrival at the hotel, I was told by the front desk clerk that there was no record of my reservation (other than the printed confirmation I had placed in front of her). They, of course, had no vacancies, nor did their sister hotels... so she could do nothing and recommended I call Travelocity and take it up with them. She also said that they have had numerous problems with Travelocity not sending them confirmations of bookings.

So, I immediately call Travelocity and get a barely-English-speaking "customer service" rep. After explaining the situation, he put me on hold to call the hotel. He's back on the line and apologizes and confirms that it is Travelocity's fault, that they failed to send the hotel the confirmation for my reservation. He says he'll credit my account for the amount, and will book me a new hotel and charge me that new amount. I protested immediately, realizing that there's no way he's going to find another booking for the "deal" rate I had recieved. I told him that Travelocity could keep my $79.66, and could find me a hotel for the night, and that if there was a difference, Travelocity should cover that themselves. The jerk actually laughed at me and said that would not be possible, at which point my red hair caught fire and I became irate, demanding to speak with his superior immediately. He finally agreed to leave the current charge on my card, and to book me another hotel at Travelocity's expense. He puts me on hold, again, and comes back with a hotel that's 30 minutes from where we are supposed to be staying. After assaulting him with another barrage of curse words, and giving him a very nearby city to check, he finally came back with an acceptable location/hotel for us to stay in. So, we finally checked into the replacement hotel around 4:30 that afternoon. Travelocity did, in fact, pay for the room... but I will be checking my card statement to see if they charge me any miscellaneous fees related to their screw up. Their guarantee is a LOAD OF CRAP, unless you whine until they just can't take it. Their "customer service" is LAUGHABLE. I will never book through them again!

FOLLOW UP FROM PREVIOUS POST: after contacting the better business bureau, travelocity has refunded $106.76 to my credit card with no delay and didn't charge a cancelation/change fee. I am happy that travelocity is finally refunding the money, however the additional steps I had to take to force them to do it was frustrating. Not sure if I would risk it again, but if i did I would definatly double and triple check EVERYTHING and saving every page before confirming it.

I booked a trip to Chicago for myself, my mother and daughter through Travelocity but did not purchase the insurance. The swine flu broke out and I became ill the night before we were to leave on our trip. I called Travelocity to see what I could do to cancel and get some of my money back. I received a complete refund for my trip...almost $1,500.00! I did have to get a doctor's letter make several phone calls, and send e-mails, but in the end they did refund the entire trip! I will most definitely us them again in the future.

I cannot say how continually disappointed I am in this company, and how much moreso I am in myself for not using Orbitz or another online site for vacation plans. Today, I tried to call to upgrade my room. Knowing they would charge me a change fee for this bothered me a bit, but I was willing to live with that. However, when they tried to charge me an additional $77 per night more than what they would have charged a "new customer" it became obvious what a scam site this is. (When I called the hotel to confirm what the differential should be, they were appalled at the difference Travelocity was trying to charge me...) When I asked Travelocity's phone "represenative" to break this down, they pointed out that I had gotten a hotel/airfare package, and therefore had no "promised set price" for the hotel itself (and refused to give me a breakdown). Saul was incredibly smug and awful to deal with overall. Guarantee of satisfaction??? Good luck! Beware consumers. Use another online site to plan your vacation. (I'm considering paying the 70% cancelation fee just to spite this company, if that says something - might be worth the $750 I'd lose just to expel their business...)

Lousy company. I went through mypoints to travelocity and booked a flight for me and my wife to orlando. I got to the confirmation page where it has your trip ID. Foolish me, I did not write it down. Instead there was two buttons, one said email me trip info and the other said view trip info. I viewed trip info first. I copied the info into word (excluding the trip id number) and then used the back button. WRONG MOVE! I got a page not found error and I could never get the trip info anymore. My trip never got recorded in travelocity at all. All I got was a banner reciept that just said TRAVELOCITY CONFIRMATION. THAT IS IT! I called Travelocity and the foreign speaking guy could not find my reservation using name, email address or anything else! I called Delta and checked my CC and the trip did go through and Delta said it WAS booked through TV. WHEW! I needed a reciept because this was a business trip. I then called travelocity again with the confirmation number I got from Delta and travelocity finally found my flight. I asked for a reciept via email. That was 3 weeks ago. No reciept. I have done alot of travel booking and buying from companies on the internet and this company has to go away!! Lousy company. I just called again and I accidently dialed the cruise reservation number and got a dating service! It was the right number! I dialed the regular number and in all their options the last option in the list was "press 5 to hear the Knome joke of the day" SERIOUSLY! I think I worked with these people before. They are Bozos! Never use this company!

Stay away from Tavelocity!!! This company is a scam. We booked a cruise with them and they charged $200 onboard credit for each person at the time of booking. However, we found that no onboard credit was given when we were on the cruise. We had to e-mail them with expensive internet access on the cruise. It took them four days to get back to us. They told us $140 was port charges, and the base price was actually $60 more for each person. They simply ripped us off!!! I won't let them go away with this! And I will never book with them again!

Would rate them less than that. I've used Travelocity for years, but until now didn't have to deal with them. They advertised incredible rate of $230 rt to Costa Rica from Minneapolis. Booked it for our honeymoon. Thinking I was entering information into the emergency contact area, I accidentally put my brother's e-mail and phone number into my contact information. Two supervisors later found out that it can't be changed. So all my booking information is being sent to him. So are the flight changes.

Luckily my brother isn't traveling right now. And even luckier not thru Travelocity.

My brother forwarded a scheduling change to me that eliminated the second leg of my trip home. And now Travelocity was offering me a "full" refund. Feels like a bait and switch. Costs have now tripled. Spoke to a supervisor in India, a supervisor in Manila and then an arrogant and condescending supervisor in the U.S. (only after I requested a U.S. supervisor).

I called the airline to fix the problem, but not before spending over an hour on the phone with Travelocity's very unsympathetic and poor customer service.

They just lost a loyal customer. Kayak.com here I come.

We purchased two tickets through Travelocity and had to change the dates to something sooner. The lady on the phone was asked numerous times to state the final total of the trip cost in which she quoted $1570.70 each time. Then my boyfriend's credit card was billed for nearly $4000! We tried to call them and the airlines themselves, spent nearly the entire night on the phone attempting to resolve this issue and they refused to correct THEIR mistake.


We will NEVER use this company again. I reported them to the Better Business Bureau and are awaiting a reply on that.

Please.... BEWARE! Go somewhere else if you need to purchase plane tickets. It's not worth the risk using Travelocity. I've yet to make my flight back to the states yet so wish me luck....

Let's hope they don't screw us over any more than they already have!

I recently booked a flight to New York with Travelocity. I booked the flight with the intention that there was a chance I would have to cancel the trip. I purchased the travel insurance that was offered thinking this would cover me in case my intuition was right and I had to cancel. It turns out there are many stipulations on the travel insurance and you need to be very careful when reading the fine print on what is covered for canceling the trip. I was not able to cancel even with a doctors note and now need to work with travelocity to transfer the credit. Lesson learned.....use Travelocity but don't buy the travel insurance!!!

I booked a round trip flight to Las Vegas throughTravelocity to attend a convention. They booked the flight 12 hours later than I requested, causing me to miss the whole first day of the convention that I paid 350.00 for. Customer service was totally lacking, as all of their "customer servants" are in India and know nothing except the airlines' cancellation policiies which they repeat over and over. I have never been so frustrated in my life, as this trip was to have been such a bonus, and now it is a terrible nightmare. There are other sites out there that care about your business. This site obviously does not, and I would not recommend ever using them again.

I've used Travelocity for the last time! They had booked an itinerary for me with a 36 minute connection time at LAX, which I thought would be fine until I realized that the connecting flight was at a different terminal in LAX. I had to catch a shuttle bus and go back through security at the other terminal and of course missed my flight along with everyone else who had booked on Travelocity. The airline rep at the counter just said "I can't believe they sell that itinerary" "This happens everyday and nobody ever makes the flight." I said, "well I'll just call Travelocity, you know the Travel Gnome, and they'll get it resolved." He just smirked, laughed and said, "yeah right." He was right. I finally reached a rude customer service rep at Travelocity who said "sorry, but we booked it according to the minimum connection time requirements, too bad." The next flight didn't go out until the next day, so I had to buy a last minute, expensive ticket on a new airline. After my trip I wrote an email to Travelocity requesting reimbursement and here was there response: What a joke! Follow my new Twitter creation HateTravelocity on Twitter.com.

Thank you for bringing this matter to our attention.

We sincerely apologize for any unpleasant experience you had on your recent trip under Trip ID XXXXXXXXXXXX.
Per the airlines, we see that the minimum connection time was valid for all your flights. We are sorry to hear that you missed your connecting flight.

We regard all customer feedback as a welcome opportunity to improve and are grateful you took the time to share the details of your recent experience with us. Although things didn't go very smoothly, the specific criticisms you provided will help us handle things a little bit better the next time.

We are dedicated to continually improve our product so we can provide you with a travel service that you can use with confidence, ease and enjoyment.

Do not every use this service. Took about rip off! We had to cancel a flight and they issued a $50 voucher and wanted $250 to change the ticket. They kept changed their story. Will never, ever recommend this service to anyone, in fact would advise everyone to NEVER use it! In the end, they are more expensive then direct booking. Lesson learned

I wish I had looked in here before using Travelocity. I made a hotel reservation through them that totalled $246. However, when I checked out of the hotel, the invoice they gave me at the desk was for only $198. Travelocity added a 25% premium! And they claim to save you money... Holy cow! I'll never make THIS mistake again.

BTW, I've called (and talked to some poor loser in India in a call center who put me on hold forever -- while I was burning daytime minutes on my cell phone) and gotten no satisfaction. I've emailed twice and they've not responded, despite promises to get back to me within 24 hours. These guys are thieves and liars.

I also have a horror story to tell about these crooks. I made a telephone reservation for a round trip flight to Las Vegas from New York, along with hotel reservations. I was told on the phone that my reservation was all set, and I received an e-mail confirming this. I also checked to make sure that my credit card had been charged the proper amount, and it had.

Several days later, I noticed that the reservation was not listed on Travelocity's website. I sent them an e-mail, and the response was "Your reservations are not confirmed." There was no explanation of how this could have happened or why I wasn't told. I then called "customer service" on the phone; the agent claimed that "the airline canceled your reservation due to nonpayment." He did not attempt to explain how this could be true since Travelocity had charged my credit card, and offered no reason for their failure to tell me about this. Fortunately, I found this out BEFORE I went to the airport!

The same agent claimed that he would call my bank and have the charge removed from my credit card, but as usual with Travelocity, this turned out to be a lie. After almost a week, I was able to finally get my money refunded, no thanks to these morons.

I'll be using Expedia from now on!

I wish I would of checked this web site out first. And I hope everyone will start too. We booked an airline through Travelocity, and had to cancel. My husband talked to them twice to find out what the penalties where. They made it sound like it was a 100.00, but no they took 95%. Plus they blamed it on United for the rules. Just beware. WE ARE NOT EVER USING THEM AGAIN.

The actual Travelocity rating is -0-!

I made hotel reservations with Travelocity in early 2006, with no problems reserving. Unfortunately enroute, plans changed and I called Travelocity customer service to cancel remaining reservations.

The nightmare begins! It is no exaggeration that these representatives are problematic to customers who pay in advance. Travelocity does not honor there own guarantee! Almost 3 years later...you will not receive a refund!

If, you think filing a complaint with the BBB or Consumer Affairs (TX AG), will remedy your situation. Then, guess again. Large corporations pay these agencies to disregard angry consumers who have been blatantly ripped off!

Yes, it is easy to book reservations. But, as a precaution-don't! Call the actual hotel, airline, etc. for reservations. If, there is a conflict of interest, it will be resolved without your blood rising. Happy travels!

WARNING! Travelocity charged my account TWO TIMES - almost $2,000 - for a flight that was unavailable! It took several hours over two days to finally get it straightened out. In the meantime, I bounced three checks! You'll get a better price if you go directly to the airline's web site anyhow.

NEVER USE TRAVELOCITY!!! THEY LIE AND THEY GIVE YOU WRONG PRICES... NOT ONE PERSON THERE SPEAKS GOOD ENGLISH AND IT IS VERY HARD TO COMMUNICAE. EACH PERSON ALSO TELLS DIFFERENT INFORMATION. please check reviews before using them. I should have!

NEVER NEVER BOOK a cruise with travelocity. they are confused about your reservation you have to speak to a different person each time, they lie about prices and refunds and you have to waste half your life on the phone with them to resolve anything! Agents: Carlos super, Ryan Clayton, Analise, MaryAnn all suck!