Customer service Insurance and Customer service Are non native English and non knowledgable people dont buy their travel insurance

Horrible customer service. Waited for 30 minutes to have 1 question answered, waited over an hour on phone once we realized our "vacation package" had us booked at an airport 5 hours away from hotel, where other travel companies had you going to an airport less than an hour away for same price. Refused to change ticket without charging a massive fee.

Watch out for cancellation fees. The website and your itinerary state that the cancellation fee is $25 up to the total cost of your reservation. Its the latter! I had to cancel my reservation 10 days in advance of my scheduled arrival. I GOT NOTHING BACK!!!!! You can't tell me that it cost them $700+! Go directly through the hotels, there is never a cancellation fee or at the very least a reasonable cancellation fee. This is unconscionable & no one at Travelocity cares or returns your emails.

I find it ironic that the first few postings on here highly recommend Travelocity. They must be travelocity employees or paid off by them. If you have nothing better to do with your time I suggest calling up their customer service. Nothing like spending an hour with a phone stuck to your ear with an upbeat tune slowly driving you insane and increasing the possibility of making a bomb threat when someone actually picks up. 91 minutes and counting...

Horrible non-native speaking customer service. I hate having to ask them over and over, what did you say? Sat on hold for a total of 2 1/2 hours because my transaction kept on getting cut off in mid service and had to keep calling back. Stick with someone who actually cares about customer service, which travelocity does not.

I travel many times a a year and have had wonderful trips. I needed to fly to orlando amd looked on travelocity and found a decent fair so I booked. Immediately I noticed I had given a wrong date. I called and asked them to make the change and I was shocked when they said not our problem. They wanted to charge me 100 each person to make the change. I looked and to just buy a one way ticket on my own was $66.00 and they wanted a hundred. I spent hours on the phone and in the end they offed to refund the hotel and I would lose the airfare money so I left the trip as is. Now the day before travel they call to tell me my hotel was over booked and they are moving me to a comfort inn. Which is not where my family will be and in my opinion not as nice of a hotel.I explained that for the error I reguire $100.00 per person in credits and was told it does not work that way. They can charge me for a error but they dont care when they make the error. They have terrible customer service and I would recommend you not buy from them. I agree it is a big scam and you many think you are saving but in the end it costs so much more.

I haven't used this service in almost four years. The last time I used it I booked one of those 'low' price trips where one doesn't get to specify the itinerary upfront. When I got my $300 trip from San Francisco to San Diego I was surprised to find that instead of the typical 1.5 hour flight, it would take me 12 hours and I'd have to go through Las Vegas and Denver, with a three hour layover. Ludicrous! When I called to try to get assistance I was told I was stuck with that itinerary, I couldn't apply it to another trip, and that the $ was non-refundable. To this day I haven't gotten my $ back, and I didn't take the trip either. For a pathetic $300 Travelocity lost me as a customer for life.

Run Away from Travelocity!!, Words that come to mind: scammers, scum, thieves, criminals, terrorists, rapists, bandits, mother....ers, trash, vomit, backstabbers, dishonest, corrupt, crooked, unscrupulous, and worms.

Run Away from Travelocity!!, Words that come to mind: scammers, scum, thieves, criminals, terrorists, rapists, bandits, mother....ers, trash, vomit, backstabbers, dishonest, corrupt, crooked, unscrupulous, and worms.

I had booked my hotel reservation for my kids and me through travelocity at the Resort.When i reached there after driving for 10 hours from CA i found that Travelocity had only booked one room instead of 2 rooms at the hotel. I had booked 2 connecting rooms through travelocity 15 days before the trip. The hotel was full and somehow they gave me a second room which was in a different building.I could not let my kids sleep in another building and so had to sleep 7 people in one room for a day.It was so inconvenient and a horrible experience.

Travelocity just sucks there isn't a good thing about it. But as long as they are a apart of the big three they don't care. I can tell you from personal expierence that they could care less about customer service. Once they have your money they got you, and if you have a promblem they will send you to India where someone you can't communicate with will try to help you. Check ripoff report and google travelocity sucks you will hopefully change your mind and book somewhere else.

ABSOLUTELY HORRIBLE EXPERIENCE. By far the worst customer service I have ever come across. Here's the abbreviated story: The airline that Travelocity booked me for was grounded, which Travelocity would NOT acknowledge despite many phone calls from me over a one week time period prior to my flight date. I walked up to the airport desk - I saw the sign on the airlines desk - this airline was NOT operating any flights. They would NOT assist me in finding a new reservation. I had to spend 13 hours on a Greyhound bus to get home b/c the last-minute flights were too expensive to book. At no time did Travelocity EVER attempt to rectify this situation, in fact I'm still waiting to hear back from them regarding my complaints.

Will never use Travelocity again. Although our confirmation for the hotel said king non-smoking, we arrived and the hotel said that Travelocity had booked us in smoking. We were supposed to stay 5 nights here! The hotel was full and could not give us a non-smoking room. I was on the phone for 3+ hours that night with Travelocity (located in India with agents who have compromised English-speaking abilities). We ended up getting a hotel for ourselves and paying an additional $1800 out of pocket and still have not heard back from Travelocity about a refund for the hotel. Do not go through Travelocity. The do not honor their guarantee, "Everything will be right about your booking."

Here's an excerpt from my letter to Travelocity that tells it all. Basically the hotel was unclean and not safe. Also had permanent residents lingering in the lobby area. Travelocity rep told us to leave and we would be refunded. Now I have disputed with my credit card: I booked 4 rooms through Travelocity. I paid to Travelocity $1,324.74. On 8/31: arrived at the Wellesley Inn. We arrived early, around 9am from an overnight flight (also booked through Travelocity). Although there were only eight cars in the parking lot, we were advised by a very rude desk worker that we would need to wait until the official check in time of 3:00, because there were no clean rooms available. I understand the policy, however never have seen it enforced if rooms were available. I even offered to pay for that day! We called both Travelocity and the corporate Wellesley Inn and amazingly the rude woman yelled that now she had a room available. Also interestingly, corporate Wellesley Inn confirmed that the hotel was, nowhere near capacity and had plenty of immediate availability! After slamming the keys at us, we drove around to the back to enter the room. The rear entrance door was in complete disrepair, hall inside smelled terribly of urine and there were urine stains on both the walls and carpeting. The carpeting looked to have not been vacuumed in a very long time and was not lying flat, so my son tripped. We entered the room to a distinct awful smell. The top of the refrigerator had something brown on it that seemed to be where the smell was coming from. The chair had a large stain that was unsightly. The closet doors were off the track and covered in something sticky. The bathroom was in total disrepair. It included ceiling paint falling down; large cracks in the walls, a toilet that was leaking so badly that the water had reached the center of the room, sticky stuff (maybe lipstick) in the sick, mirror and walls! We touched nothing and immediately called Travelocity. After much time on hold, we were told that as long as we left immediately, the hotel had agreed to refund all money for the 4 reservations. We returned the room keys to the front desk and inquired about the refund. The woman advised us that the hotel doesnt handle refunding money for Travelocity. I called Travelocity again and was told that this would all be taken care of while I was away. Unfortunately Travelocity could not assist us in finding another hotel, so we quickly found the Hampton Inn, Elmsford and the same price and clean!! We returnedon 9/7 and I have verified with my Visa card that the refund has not been received. I called Travelocity and spoke to Steve. After 40 minutes, mostly on hold, he advised me that he sees the notes from the arrival in NY and the agreement to refund, but that the refund department is down (presumably the computers?). I was advised to call back tomorrow. I called back on 9/8 as instructed. After 36 minutes on hold, I was advised that your agent was unable to reach the hotel manager and that the hotel had already charged Travelocitys card. This agent, Pat informed me that I would need to call back tomorrow!! I then spoke to Allan, presumably a Travelocity manager. He advised that the hotel claimed that the manager would be in tomorrow 9/9 and that I should call back again. Its noteworthy at this time to advise you that the hotel did not charge my credit card; Travelocity did, thus I, your customer am waiting for a refund from you NOT the hotel. 9/9: Austin asked me for the hotels phone number!!! Again, I did not make a reservation directly with the hotel, but through Travelocity, why would I need to provide you with YOUR vendor contacts? I continued to hold for your representative for 35 minutes, he informed me that he spoke to the hotel manager and that their system was down.

What a nightmare! I could write a book but I'll give you the Coles Notes version of it. Basically, my boyfriend and I booked an all-inclusive vacation to a resort near Cancun. There was unfortunately a hurricane in the area. I contacted Travelocity to ask them various questions and by all accounts, everything seemed fine. They never said that our resort had been hit. So we get to Cancun and are greeted by airport attendants who tell us that our resort is closed for 3 months! He says, Not to worry, every Travel Agent rebooked their clients at a sister hotel. Yeah, right! Travelocity hadn't done a thing. All sister hotels were booked so we had nowhere to stay. After a fun 2 hours of trying to find something else, a less than helpful customer service rep rebooks a comparable package. So we get there, and lo and behold, it's not all inclusive. The reason for an all-inclusive is to control costs...this was a swanky hotel that was definitely very expensive. We subsequently call Travelocity and ask us to find us an all-inclusive, as they should have done in the first place. They say, We can't do it...we have a policy that states that we can't change a reservation more than once. What! They didn't even offer to pick up the incidentals. Imagine if we had little money with us or no room on our credit cards...just terrible. After a few screaming matches with clueless customer service reps (Travelocity definitely rates as the WORST customer service experience of my life) we finally speak to someone who says that they might reimburse us when we get back from our trip. Unfortunately for us, they refuse to give us this in writing...they say they can't do it. Whatever, what can we do? We can't return home since they say that they're not sure when they can find another flight home for us. So we decide to stay and spend double what we wanted to. Throughout the week, we continually write them emails asking for a confirmation that they will cover our costs. Nothing, nothing, nothing. So much for the Travelocity Guarantee. So we've returned home now and are presently fighting with them to get reimbursed. We're even mulling over taking them to court, which I absolutely never wanted to do. But this is beyond ridiculous. I thought a vacation was supposed to be relaxing? Instead, Travelocity made it and is still making it enormously stressful for us. Having used them over 50 times in my lifetime, I can categorically state that I will never use this site again.

In general a reliable service that is pretty striaghfoward and hassle free - for me at least, so long as you register on the site and leave a credt card for frequent use. This is where I usually go first when traveloing to a new area or even going somewhere familar and looking for an airline deal. I did have one positive and one negative experience though. The negative was a booking in Atlanta (Smyrna, GA) Holiday Inn. I did it on Travelocity expecting everything was OK. I got to the hotel and they looked at me like I was crazy. They said they were booked for weeks and Travelocity never should have made this reservation. The hotel clerk was called by them after I was keep on hold for 20 minutes. The clerk, directly in front of me, asked Travelocity on the phone, if they wanted to talk to me since I was standing there , on hold with them. They said no, instead wanting to tell the clerk why it was screwed up. It was a big waste of time and I finally told them I was leaving the hotel and to credit my credit card. On the plus side, I booked a flight at midnight and made a wrong reservation. I called customer service and they fixed everything in a clean and effecient manner. I was happy and things were fixed.

Beware of ridiculous cancellation fees. You can usually get just as good a deal going directly to hotel/airline with a lot less restrictions. Horrible customer service.

Terrible, Terrible and more Terrible!!!!! I was going to book my flight + hotel through the yahooTravel, which i didnt know that it bring me to the travelocity searchbrowser. i coudlnt finished my order online because of errors, so then i decided to call the number and book the flight through the phone, my wife spent about a hour on the phone with someone who hardly understand her, of course the ticket was 11 buck more expensive than they advertise on the website, why? i found the next day. i opened my email and checked the confirmation and that where it all started, my name spelled wrong, our flight had the wrong departing time and 11 dollars extra? for the phone processing of my order,but when i asked the guy day before if it is more expensive because of some extra charges? he said to me no. so here i am on the phone with some other idiot who hardly speak any english again, he is traying to blaff me with some promo codes for my next travel, telling me that to rebook my flight will cost me additional 200 bucks,so i asked him to speak to his supervisor, he kept me on hold for good hour and then hung up on me, so i called again and asked to speak to him again, of course the next representative started asking me the same questions as the one before, i'm boiling and again another hour on the phone trying to get to speak to their supervisor, after 3 hours i decided to try to call the airlines and asked them if they can correct the name on the ticket and reschedule it, no problem. so i definitelly do not recomend travelocity and yahoo should also look for what kind of service they using for travel, shame on them, i'm never again going to book my flight with them. if there was minus star i would give them five.

They have THE WORST CUSTOMER SERVICE! I booked a room for 2 nights through travelocity and the ROOM WAS NASTY WITH ROACH BUGS. I called from my cell phone and told travelocity I didn't want to stay there. They said they would find me another hotel and I would have to fax them a form, he then put me on hold for over 30 minutes, so I hung up and called back. I told them forget finding me a room, I would find my own. They told me the hotel would have to reiemburse me, the hotel manager said he had booked the room to somone else but travelocity had to credit my charges back. I called travelocity back and they put me on hold for for several minutes. I called back several times and was put on hold for a long time. I finally had to dispute the charge through my credit card company by filling out a form and mailing it because travelocity would not make things right. A month later the charges are fianlly gone. I hate the travelocity tv commercial, its a big fat lie.

HORRIBLE customer service. My husband was called out on business two days after I booked my flight to the US. If you choose a lower fare, they WILL NOT change your flight, even if you were to pay the difference or fees. Virgin Atlantic said the flight I needed to change to was wide open, with NO RESTRICTIONS, however the contract was with Travelocity, so it was out of their hands. Travelocity has their own rules which are not flexible, it was not the airlines rules as Travelocity had said. Do yourself a favor and book directly with the airline!!!!!

VERY BAD SERVICE. They showed me a nice hotel in Las Vegas so I booked. Once there my reservation was for the backyard not the tower (as shown on the website). TERRIBLE CUSTOMER SERVICE. When I tried to cancel they said that the hotel was charging a fee. After speaking with the manager he said there is no fee. So TRAVELOCITY LIED!

i booked a room with them and when i returned home and checked my credit card statement i had been charged twice once by travelocity and once by the hotel. the hotel charge was alot less . when contacting travelocity to take care of this it took almost a month and non returned emails for them to have the hotel refund their charges although they garuntee the lowest rate. will never use this service again and recomend that others dont either.

We booked an all-inclusive vacation to FDR Pebbles in Jamaica and arrived on 7/31/2004 to discover Travelocity had canceled our room reservation two days after we paid for our trip. The Pebbles staff were kind and found us a room later that night. To make a long story short, we attempted to contact Travelocity for seven straight days, by phone and e-mail, to correct the mistake and pay our bill. Finally, after a week of constant reminders from the hotel management to pay our bill, we allowed them to charge our credit card for $3,240 for our nine night stay. A person from Travelocity Consumer Relations finally called the hotel about an hour after we left for the airport on our way home. A month has gone by and the charge is still on our credit card. We were not able to take any tours during our stay because we had to stay near the room and office waiting for the call that never came. Travelocity has apologized for their many errors and breakdowns but, to date, all they have offered is 10% (up to $300) off our next trip plus up to $200 in extras. We told them that, not only is that far too low an offer for the loss of our vacation, it is similar to the restaurant, that gave you food poisoning on your last meal with them, offering you 10% off your next meal with them. I'll update this site after Travelocity recognizes we are real people on the other end of the Internet connection and they need to start treating us that way. Be very carefull if you allow Travelocity to book you outside of the country leaving you up the creek without a connection.

Bad. Travelocity refused to cancel a night's reservation at a hotel after the hotel turned out to be nothing like it was advertised. We figured for the one night we did stay that we payed about 3 times too much. They claimed checkin for a hotel occurs at 12:01 am, not the 3 pm time that the hotel states is checkin. So since we'd agreed to Travelocity's policy of no cancellation within 12 hours of checkin, they would not allow us to cancel our reservation at 9 pm the night BEFORE. Can you imagine trying to check into a hotel at midnight saying that's the official check in time?

A nightmare. Travelocity refused to help us saying it was not their problem when our paid for, connecting flight reservation was lost. We did not even find this out until we were at the check in counter.

What an awful experience. The web page highlights today's date - but it's NEXT month, leading to easy booking errors. Of course, they're completely non-refundable - oops, you're out of luck. Look elsewhere for tickets!

Terrible service! I asked why they were quoting me $300 when it said $113 per night for two nights, and the customer service person actually hung up on me! Ridiculous customer service, they are rude and unhelpful and want to get you off the phone asap. Go with expedia or any other travel agency, but do your research first! Call them and see what kind of customer support they have.

I booked two tickets for my fiance and myself today to a flight from Manila to New York. Two hours later received a call from Embassy that her visa will not be ready for the time of the flight. Called Travelocity right away and ask to cancel the booking. Well 4 hours is a long time when money is involved. They told me there is nothing they can do and tickets are non refundable non exchangeable and basically they don't care whatever I will fly or not since my card was already charged. I'm not rich person and 1400 make a difference. So now I wonder how they still doing business. If you are about to buy a ticket from Travelocity, please do yourself a favor DON'T. Just call airline directly and at least they will disclose all the fine print with you. As myself I will never use Travelocity again, considering that I'm flying every year they just have lost a lot of money, much more that they made of this booking. The only way to punish this kind of behavior is to take your business to another vendor, there is plenty around.

Agree with previous posting that Travelocity is using the bait and switch routine. Or, their web-booking system is simply incompetent. Booked airline ticket on their web site yesterday. Received e-mail confirmmation. Several hours later, however, they e-mailed to say that ticketing was not possible until they obtain some additional information from me, and that I needed to call them. When I called, they said the price had gone up (by over $150 on a $360 ticket). I ended up cancelling the reservation. Today, however, the same price quote ($360) is still on their web. Even their agent quoted me the same price over the phone when I called them today to check. Point is this: Travelocity knows it does not just priovide price quotes. It knows its web allows booking. It also knows that flight fares change often. Why wouldn't they simply notify customers that price has gone up and allow customers to make changes online without jamming their phone lines? Why would they provide no such information and simply ask customers to call? Why keep the same erroneous (lower) fare quotes on the system (both web and agent) long after the alleged fare change? Either Travelocity is incompetent/inferior/lousy, or they are cheating.

AVOID TRAVELOCITY AT ALL COST, OR YOU'LL EVENTUALLY HAVE A SAD TALE LIKE MINE! READ ON... I used them for air travel for my family to Phoenix, had confirmed reservations, but when we got to O'Hare, American Airlines couldn't issue the e-ticket because the transaction to pay for the seats was still pending. American spent an hour on the phone, was able to still find seats for us, but Travelocity wouldn't pay for them (probably too expensive now). I then spent nearly 2 hours on my cell phone with them as our early Friday morning flight took off, and finally they got us on a 5 pm flight. Travelocity said it was a glitch with their computer system! We got to spend a whole day at O'Hare, wasting a day off from work for me and my wife, plus we had taken our son out of school early to get the extra day in the sun. Because of security, you can't check in more than 4 hours before a flight with luggage, so we couldn't even get to any restaurants, which are all behind security, except for McDonalds at the international terminal. I swore never again to use them, but months later figured it was a freak accident, and we used them to find a good hotel rate for my daughters college graduation at her local college town. This time we thought we'd talk to a live person instead of doing it online to make sure the reservation was not screwed up by a computer glitch. The Travelocity agent was very nice and accommodating, gave us a good price at a nice hotel (I was surprised she even beat the online price I remembered seeing), and confirmed our reservations for late arrival. The night before I asked my wife to locate the emailed itinerary so I could Map Quest the location. Couldn't believe my eyes -- they were for the wrong day!!! Everything was booked for graduation night by now -- plus they would not refund our previous reservation because that's their policy. We told them it was theirerror, but the dumb guy kept saying that to keep costs down they can't issue refunds for bookings. Yes, we said, but you made the mistake -- so how can we be made accountable for your errors. Well, folks, that's how I guess they can make money, by profiting from their own mistakes. THE ONLY WAY YOU CAN PUNISH BAD BUSINESS IS TO VOTE WITH YOUR DOLLAR. DO NOT SUPPORT TRAVELOCITY OR YOU WILL BE WRITING YOUR STORY HERE SOON.

More Travelocity good bussiness ehtics... After reserving a vacation for 2 at disney for a total of 2400, i entered my debit card information. About 3 days later 4 of the checks i sent out bounced, turns out travelocity double charged me for two charges of 1200 and one charge of 2400. After countless hours on the phone i was told that I have to send my credit card bill showing charges to some po box in california. Now what struck me is how could a online bussiness not have a email or even better yet a fax machine to there billing office(or a phone number) I tried to explain that 2400 is alot of money to a little guy like me and that if they call my bank they will be able to work out the problem(looking back i realized that common sense is not involved in big bussiness ethics)... Conclusion of story was it took over a month too recieve my money back to my account...not to mention the 3 bounced checks and overdraft from my bank...which added up to another couple hundred...add in the time spent and the experince can only be described as priceless... --Another Satified Customer On the bright side, travelocity will in indoubtly increase bussiness for travel agency's worldwide.

been working on a flight with them and 2 times they come back saying price went up... think they are using the old "bait and switch routine" beware... now will be two more months to get my friend here at a decent rate because they dangled for so long in booking the fare...

Always had a good expeirince with them. Found them easy to navigate. I like that they show opitons for lower fares by using alternate dates/airports. However, they sometimes list flights that aren't availible, and that is annoying and a waste of time.

DO NOT USE> my parents bought tickets to see us in Europe five months in advance. The day of their trip travelocity cancelled the tickets and issued new ones for 10 days later. It was a "change in Schedule" and they wont reinburse ten lost days of vacation (and their grandsons first birthday, and lost hotel fees, and military leave I can't get back) go elsewhere for service (their is no customer service access on site- thats a clue

YIKES! Nothing but TERRIBLE service from Travelocity. Here is the story: - booked a hotel - one hour later found cheaper rate - notified Travelocity immediately under their "price guarantee" policy and provided website for them to confirm - four days later, no response so I sent a follow-up - they now claim that since they weren't nofified, the price guarantee does not apply - have spent over 1 hour on hold for customer service NEVER EVER USE TRAVELOCITY

Travelocity.com is a really god site for your travel needs. The hotel search option is really good and it has more options than expedia.com. you can search within a certian amount of miles form a city, that's helful for the bigger cities that have the highest rates downtown, but he lower rates may be like 5-10 miles away. I really havent tried most of the option yet, but hey did find more hotels than most travel sites. I really found it helpful to find a hotel. I really like travelocity.com.

Whenever I'm thinking about going someplace I always check Travelocity first to get a feel for what prices are going to be like. I think it's a great place for gathering information such as which airlines fly to the destination your considering and availability but I still often find a cheaper ticket elsewhere. I've purchased a couple through Travelocity and it was fine, no hitches to speak of but more often than not I've bought either through another discounted online service or directly from the airline itself.

It's funny everyone seems to love this site and I think it sucks! Big time. I don't think it's that smooth for navigatig, I certainly don't think they give you the best prices and I hate that it's such a pain in the butt to try and get a one-way ticket. This place blows!

Gives you detailed prices and the best accomodations to travel. It is especially good for college students looking to find the best prices for airlines at the last minute.

I love this site. It has great deals/specials and has extremely good links to other websites that give great deals too. I usually use this website to buy my tickets and get price estimates.

I thought it was interesting that travelocity.com uses the Yahoo search feature and so it just seems redundant. I don't like the fact that you have to register with a credit card number even if you just want to browse.

I've found the greatest deals on Travelocity-so reasonable. The customer service was exceptional as well.

Best Travel website on the net!

Pretty much the only way I've been booking trips lately. Love the new features that allow you to see the blackout periods as well as the emails with rate changes.

Have encountered glitches on this website.

Travelocity is the best travel website on the web. You can always get the best price.

I find travelocity to be the easiest to use.

Probably the best page on the net.