I can't believe I have to give 1 star. If I had a choice it would be no stars. Had I reviewed this site prior to getting my engagement and wedding ring, I would have gone elsewhere.
Let me start with the customer service:
My husband and I bought our engagement and wedding rings at the WH store in Portsmouth, NH even though we live outside of Boston which is an hour and a half away. (We went to the store in Cambridge, MA, but they did not have the ring I wanted, and Portsmouth did.) The customer service THERE was fantastic! The employees were great, the manager was really helpful and nice. So, we bought the rings in Portsmouth, but had them delivered to the store in Cambridge after they got sized etc. When we went to the store in Cambridge to pick up the rings, the manager looked at us like we had three heads and did not want to give us the time of day. My husband actually had to ask him "You seem kind of busy, do you need us to come back later?" Turns out the rings weren't there, they were still in Portsmouth. Fine, we dealt with it.... a simple mistake. So, finally we get the rings and the way they sized them was terrible! The craftsmanship of the material that was added to the inside was a joke and they didn't even size them correctly. They were still way to big. But, at the time of pick up, I needed the rings ASAP as I was getting married in a couple of days.
Today, we went back to the store in Cambridge to see if we could order a smaller engagement and wedding band. (The manager at the Portsmouth store told me if the ring was still too big after being sized I could just special order smaller rings). The woman told me No, and that all rings come in size 7 and I would just have to add more material to the inside of the ring to fit.
Really, lady? Did you just hear what you said? "All rings come in size 7, never smaller." I started to question her about it, so then she called over the manager. I asked the manager the same question, and he said I COULD order it in a smaller size. So, what the heck was this lady talking about??? Here comes the kicker though...The manager tells us that he didn't want to order us the new rings because THEY would be out of the money since we bought the rings in Portsmouth. Nice. Real nice customer service huh? I wanted to rip the rings out of his hands and give him a piece of my mind! So rude! So arrogant!!
How is the ring quality you ask? Terrible! I read a comment on this page which blames the customer for not researching diamonds before they buy a ring. Fine, I agree with that. But, I wasn't looking for the Best ring possible, just a nice piece of jewelery that was reasonably priced. I love the style of the ring I bought, but the way they "sized" it was shoddy, and poor craftsmanship. Also, I've had the ring for 2 weeks and one of the diamonds has already fallen out! Yes, on the one hand I should have researched a little more, but on the other hand, as a paying customer, I should not have to worry about poor craftsmanship and diamonds falling out! I can't see how they can still be in business with all of these terrible comments.
Do not ever step foot in a Whitehall Jeweler store anywhere! Although Portsmouth had great customer service, they sure have a poor product!

My future husband bought my engagement ring from WH (Glen Burnie, MD). While we were window shopping, we received the best customer service from this store (and we went to each store within the mall and other local malls). As we weren't looking for certified diamonds, we had set our expectations to average for ring shopping.

I wanted something unique and I was able to find it at WH. The ring is beautiful and has an amazing sparkle.

Today, after wearing the ring for about 2.5 weeks, one of the itty bitty channel diamonds fell off (I dropped the ring on my desk). I called the store where the ring was purchased and there were no questions asked about replacing the diamond. When I arrived after work, the manager was still there (the same one that assisted us when we were ring shopping AND remembered us) and the look on his face when I told him about the lost diamond showed sincere shock and immediantly took the ring, without any questions as to how it became lost) and placed a repair order (and resizing as the ring was about a 1/2 too big) and had it sent for express serivce.

Yes, I know no diamonds are suppose to fall off the ring, no matter how big or small and that would hint as poor craftmanship and quality. But, given how much I use my hands throughout the day, I knew it would be sooner or later that something would happen; plus, given the ring that I chose, it was pretty much a guarantee.

Overall, my experiance with WH has been amazing. I am sorry to read about all the negative experiances others have read.

I shopped Whitehall Jewelers last year and regretted it also. I bought a few items there because the sales person represented them selves well and presented their merchandise as quality. Well, needless to say. One of the items, a money clip, had the tungsten strip pop off. When I went back for an exchange it, the manager told me it was due to abuse. Now how can you abuse a money clip? I guess my twenty or thrity bucks was too much money for it to hold! Beware of the Arundel Mills, Maryland store.

I got a diamond ring for Christmas and the diamond fell out Feb 1st. They would not fix it or return my money. BUYER BEWARE!!!! Never under any circumstances should you shop here. It is very sad. I loved the ring and it was something my husband saved for over a long period of time.

This is the first time I have ever left a rating of any kind. That tells you how strongly I feel about this. My heart is broken.

If you are an owner or manager reading this-You should be ashamed!!!

11-10-07 I would not do business at whitehall jewelers in Eastridge Mall, San Jose, Ca.
The manager gave me a discount on the purchase of platium earring. I return within 3 day, the same manger who was nice the first time, starting bitching that they can't accept the return because he gave me a discount. Nothing was stated in the receipt nor was its posted at the store. In the end, I got my refund after 30 min of argument over the details. Long story short, they care about your money, once you hand it over to them, you on your own. Word of advice, check for written return policy before purchase, that what I learn through this ordeal. Oh, they only accept return at the store you purchase only, what a bull of crap.

I worked for Whitehall Jewellers and loved it so much that I decided to transfer when I moved. The store that I transfered to was completely unorganized. I can't even count the times that a customer's jewelry was lost in repairs, and I only worked there for about a month. Also, when I started working at the new store I found out that I was only getting paid minimum wage. I asked for a raise, and when they wouldn't give me one I quit. It was horrible to me that they wouldn't fork over a few bucks to keep me when they were paying five dollars an hour more to an employee that didn't even know about birthstones. I would have worked for free at my previous store. The Manager and District manager were both great people who actually cared about their employees. But, my point in writing this is actually to explain what happened to me after I worked with Whitehall. After transferring,I never recieved my final check from my previous store. So, I called the Corporate Office to try and get it reissued. When the lady in the payroll department answered the phone I was almost sure that I had the wrong number. I was greeted with a "Hello?!" by a lady that was either chewing gum or eating, and in the background I could hear that she was listening to music. After finding out that it actually was the Whitehall Payroll department I told her my situation, and that I needed my check reissued. Then she got upset with me because I didn't know the exact date that the check was issued and she started raising her voice. I told her again that I had never seen the check. She yelled "THEN YOU NEED IT REISSUED!" I told her that I said that in the first place. (I had used the word "reissue" at least three times in our conversation, but she obviously wasn't listening to me or wasn't able to because she had music going). After being yelled at I politely asked for her name and then hung up. I made a complaint about her later that day. The lady who took my complaint was polite and helpful, probably because she was used to hearing the same complaint. It took me about a week to call again, after being treated so badly the first time. This time I asked for the Manager of the Payroll department. She told me that she would get my check to me in about a week. I e-mailed her when a week had passed and she replied saying that she was sending it to my store that day. I went to go pick it up and all that I had at my store was a commission check. It's been about two weeks since I got that e-mail and my store still doesn't have my check! I've called her, left messages, and e-mailed her and she still hasn't tried to contact me back. I'm starting to think that I'll never get paid for the hours that I worked months ago. If anyone is thinking about working for Whitehall don't do it. They have no respect for their employees. And if you're on here complaining about an employee that wronged you, don't worry about karma, because they already get treated like trash.

WhiteHall Jewelers, as a whole, really sucks! Something has really changed in their business and quality philosophies. I had purchased several high-ticket pieces from a store (one of the many store locations that later closed), and I have made a few legitimate complaints regarding product quality, craftsmanship of sizing, and customer service. This company does not know how to return phone calls from customers, and (check it out for yourself) the company will not provide any corporate contact info (addresses, phone #'s, or internet addresses) for legitimate contact purposes. My best advice is buyer beware! Stay far away from WhiteHall Jewelers. WhiteHall Jewelers will undoubtedly go the way of the dodo bird!

this place gets less than zero stars, if that is possible. Please understand I am not the kind of person that complains or that would find much in life to take the time to write a negative review about any one or thing-but my experience at Whitehall Jewelers was so so discouraging I saw this opportunity to share with others in hopes of deterring any further harm by this unethical, unprofessional company. I dont know what it is with them. I initially wanted to give them the benefit of the doubt as I do to anyone with whom I have never had a previous relationship.

I brought in an expensive watch ( expensive to me a college teacher, the watch cost me 1500.00 4 years ago- I love it and it is the only real piece of jewelry I own) to be repaired the last week of July 2007. I had broken the stem accidently. I was told by several jewelers that the watch was Swiss made and may be difficult to repair. So I shopped around getting as much info and knowledge I could about this process. I wandered into Whitehall and Ed, the manager was watching over the new sales-gal and me as we discussed the future of my watch and it's repair. He stepped in 5 or 10 minutes into this and assured me he had a watch repair expert that could take a look and at least give me an estimate within 4 days. I thought that was reasoable, so, on this Sunday afternoon in July, I left my watch with my receipt promissing me a call about the estimate, no later than the upcoming Thursday.
That day came and went with no call or email or any communication from Ed, the salesperson, or anyone from Whitehall. The next thursday came and went,still no call and finally I called them-mind you still giving them the benefit of the doubt, asking about my watch, in fact I even commented that perhaps it was I who had missed their call, and not they who had failed to call.

Ed said, without apology or even acknowledging error on his part that they were still waiting for response from the watch repair man. I asked if it was common for the two to not communicate for over 3 weeks. He said sometimes. He assured me he would call the jeweler that day and call me back.

It is now September 24, 2007. Still I received no call or communication from these people. I went into the store today. Needless to say, I was not happy, I was at best cooly polite. Ed was not there, the salesperson had no idea where the watch was, where my paperwork was...nothing. I asked for the address of the jeweler so I could go pick it up myself. Not one person in the store knew the location of where they send their jewelry for repairs. DOes that sound he slightest bit odd to you? Let alone kind of frightening?

You give a business your personal property- put it in their care as a "baylor", I believe the legal term is, and they have no idea where they send it???

"Ed is sick today" I spoke with Ed and asked him for the address. He told me it was in the Spectrum Mall in one of two stores.

At that point I had had it. I just said loudly and clearly, "What time can I have my watch TODAY?"
He said, "Later this afternoon".
I replied, curtly, "thank you". And let the phone drop and walked out. I know, pretty immature of me. Im only human, I hate feeling like I am being shuffled around immaterially and without thought. I respected them enough to leave them my property in good faith that they would care for it reasonably well- not as if I am anyone special nor un-special. Just a customer who wishes to pay good money for a service reasonably well done. With, perhaps a certain amount of basic human reciprocity of mutual respect and common manners.

It is nw 4:18pm on sept 24, 2007...Havent heard from them yet...whaddya think? SHould I go back?

Sam

I purchased a ring on labor day; I was misquoted on the price, charged $100 to have it set in yellow gold(and was told I would not get the white gold band back even though I paid for the yellow gold band)When I went to pick the ring up it had a "hard water stain on the prong" they said. So we sent it off again. It came back beautiful however the yellow gold band was warped. Needless to say I have made three (3) trips to get my ring and I still dont have it!! Execellent prices but I will be getting my money back on my fourth trip back. (CONSIDER ALL OF THESE REVIEWS, I'VE BEEN THERE, WISH I HAD KNOWN ABOUT THESE REVIEWS EARLIER)

I recently worked at one of the whitehall jewellers in Illinois, worst district manager ever!! Store is dieing because the merchandise is so over priced so he decide's its our fault no one is coming in to buy because we are not standing at the front of the store, so his solution is we will stand at the front of the store for our whole shift whether its 8 hrs. or 12 hours!! Even though we would go for hours with out one customer!! What I noticed was there is alot of the merchandise falls apart within a couple of weeks, repairs all the time on new merchandise and if someone trades a piece in they clean it up and put it back on the floor like its new!! Avoid this store at all costs!!

I recently purchased a ring from Whitehall and absolutely loved it. I have had the most compliments about the ring, when its not being repaired. Two weeks after wearing the ring the diamond fell out. I'm constantly returning it to have the diamond. Lucky for me I purchased the insurance. I recently put the ring in for its monthly "replace my diamond" and now their telling me their out of diamonds. Over two weeks and their still out of diamonds!!!!!!!!!!!!

I've just purchased a diamond engagement ring from WH and I couldn't be more happy. You all keep saying how the customer service is horrible, I've had nothing but all smiles and happy people everytime i go in. Maybe it is you that is rude and offensive and it rubs off on the employeses. All in all i Love WH and recommend it to anyone!

  I work for Whitehall, and I would like to make it clear that the staff at my California store does not engage in discriminatory practices. We try to go out of our way to deal with everyone in a fair and respectful manner, whether dealing with customers, vendors, or job applicants. I find it offensive to be associated with those who engaged in the discriminatory practice that originated the lawsuit that was filed today.

  I think it is unfair to paint all of us with the same brush. The fact that an ignorant so-called manager in the higher circles of the company caused this to happen by being bigoted and prejudiced does not mean that every employee is like that. I believe reasonable people will understand that.

  I will admit that Whitehall is not the best company to work for. Their corporate policies regarding human resource management leave a lot to be desired. Training is non-existent, and hiring practices and criteria are suspect to say the least. Their approach to customer service viewed as a corporate-wide practice is awful, and the only thing everyone in a position of authority cares about is the numbers. I have seen completely unethical, careless and unprepared people occupy management positions thanks to the simple fact that their duplicity and deceitfulness allowed them to make the highest numbers in order to get promoted or hired, in many cases without any introductory company-specific training.

  Nevermind that there are knowledgeable long-time employees who understand good customer service, and who know in-store procedures inside and out, who sell just as much or more, and whose only shortcoming is that they refuse to be pushy "sharks" out to make a sale no matter what. These are the people who really keep this slowly-sinking company above water, and they frequently receive no recognition, getting only snide remarks and negativity as a reward.

  This company refuses to adequately fund what should be proper marketing campaigns in order to bring business in, and puts the onus on the sales associates, thus fostering the existence of a very throat-cut enviroment, and the mindset of getting the sale very aggressively, no matter what. Add to that jewelry of dubious quality, and ridiculously low commission and hourly pay rates, and you have a recipe for disaster. 

  If you have dealt with Whitehall successfully and happily, I am very glad for you. That goes to show that there are a lot of good people working for a not so good company. If your situation is the opposite, I want to offer you an apology on behalf of those of us who do care and who try to do a good job. And I will say something else, whether it applies to you or not...

  A lot of people think that their position as customers entitles them to get something for nothing, and that the word "customer" gives them license to be rude, obnoxious, very hard to deal with, and even offensive at times. I believe the customer is always right, until he/she crosses the line into wrong territory. When that happens, we as customer service associates have every right to defend our dignity, our interests, and those of our employer. If that involves showing someone the door with assistance from Mall Security, so be it...

They have average jewelry, but they appear to discriminate against Muslims in America. If you enjoy supporting a company that discriminates in their hiring, this is the place for you. But if you are a person with a conscience, who believes in doing the right thing, this is not the store for you. According to CAIR's email, they have discrimitated in their hiring against a Muslim women, who wears the religious head scarve. I hope others will also choose to boycott this store, unless an appropriate remedy is found.

Signed -
A concerned American

My husband bought me this beautiful "estate" look piece for our 10th wedding anniversary and a month later one of the diamonds fell out. We took it in and they fixed it, even though we just bought it, they charged us to fix it. when we got it back, the diamond was below the bezel. Now,it has been 3 years since and we still can't get the ring fixed and they still have my ring. The excuse I keep getting is, I'll look for a replacement ring or I have to talk to corporate about it. Even after they've promised to fix it. NunyaNunya is right. Beware, of Whitehall! don't go, don't look, don't get sucked in!!

I used to work for them and they are the absolute worst! Not a single care for their customers, including employees. Once you get that receipt, you can kiss their asses!

After working for Whitehall now for over a year and still currently employed (hopefully not for much longer) I don't recommend purchasing from the company unless you love the piece. I mean LOVE IT. There are many unique pieces and every now and then you will find pieces that are exceptionally nice with good quality stones. I recommend checking out new pieces. The first stock of a new piece is always the best quality. As employees this is something we've noticed.
Unfortunately the home office is run by idiots that don't have a clue and if was forced to work in a store for one week would quit themselves. The in store customer service does depend on many factors such as the staff, the jeweler used, and the manager of the store. Not every sales person in the business is out to screw you. I'm definately not one, but I can honestly say I deal with complaints everyday and I apologize that you have been treated the way you have. If it was me, I would have done it differently, but I can only do what the company allows me to do.
As for not taking returns... THAT'S BULLSHIT. Know that company policy states if an item is returned within 90 days to ANY WHITEHALL LOCATION regardless of purchased store you recieve a full refund, but if purchased in cash or check you will be issued a check from home office for the full amount. I recommend paying on card so it can be immediately credited back. It is corporates fault that stores almost refuse to take returns from other stores because it actually hurts the store it's returned to not the store it was purchased from. If a store refuses a return ask for the DM's number, if they won't give it call corporate.
In conclusion... all services provided by any kind of corporation sucks. No matter which of the stores you go to it is always a matter of the location and each individual sales person. If you find a good sales person that shows you good service... stick with them and only them. That is my recommendation. Only buy from a person you can trust... and trust no one.

My husband bought me a anniversary ring and band for Christmas this past year since my other one was stolen. We bought at Whitehall in Concord NC. After a few weeks, by the way I own a Pawn Shop that I buy and sell jewelry and have eye pieces to look at diamonds, I noticed a cut in the diamond that was catching on my clothes. I looked closely at WH to examine but saw nothing. I noticed after a few weeks and took it back in. The cut was placed so no one would be able to really catch it at first. It was right up next to another diamond, and also being about 1/2 carat each they were placed tightly beside each other. They werent too happy about the repair. They gave me a promise date that I would have it back by Christmas in 6 weeks. I got it back in February! I called I don't know how many times and never recieved a call back. I will never shop there again. I wish I would of known about this website. And when I got it back, the diamonds were shaved where the bad spots were and put back on the same band. Looks so bad and its horrible that people dont care about true service to people like they did a long time ago. Those people are gone and so is honesty.

As a past employee of Whitehall, I will tell you that they definitely are not on my list of places to buy jewelry from. They have dishonest pricing, associates who will do ANYTHING to not take a return thanks to pressure from above from people who have lost sight of how special a jewelry purchase is, and less than fabulous quality for much of their product. Because of these things, and many others that I will not waste my time listing, they are a very unstable company. However, I must also defend them by saying that gold is soft and will break, white gold is yellow gold with alloys and will "warm up" and start to take the hue of gold back on as the rhodium wears away, and a large majority of diamonds do have natural inclusions in them. Now, that being said, walk down the hall to a store whose employees will educate you about these things and are proud enough of their product to show it to you under magnification. Not all jewelry companies who have locations in malls are equal. Mine started as a very successful independent 90 years ago and now has many mall stores to make it easier for our clients to shop from us. If you choose to purchase from Whitehall (or have no choice except to trade or exchange your piece with them), inspect the piece thoroughly under magnification. Look at the inside of the diamond, mounting/gold around the diamond, and shank/band. If you see something you are unhappy with, do not buy the piece. If you are planning on purchasing, have them buff out any scratches, wait to size it, and do not wear it until you are sure you are keeping it so they cannot say it is not in original condition. As for the 70% off case, it is liquidation product which is usually a return or trade in from another customer or is non-Whitehall merchandise all together and NEVER sold for the starting price. Don't buy it unless you know what to look for and have no expectations of it. Good luck!!!! You might need it.

My husband bought both of my rings at Lundstrom's in St Claire Square Mall in IL. The customer service was great. My ring still looks brand new, and I've had it about a year. I know it isn't the best quality in the world, and I didn't expect it to be. But, we bought what we could afford and what we liked, and we are happy with it. I get compliments on it all the time, and for the size of my diamond, it was a wonderful price.

I've read poor customer service ratings on-line following my purchase of two diamond necklaces from Whitehall Jewelers. I knew I would be returning at least one of the necklaces. This was within two weeks of buying both of them. So I was hoping I would not be given a hard time when I tried to return the necklace. Their return policy gave me up to 90 days to return - so two weeks should not be a problem. I made a special trip to make the return. I was told by the sales person that their manager was not there so they could not do the return - I would have to return the following day. They wanted me to leave it there with my receipt. They wanted me to find something else to exchange it with - but I would not hear of it as I did not need two pieces of jewelry for my wife. So when she was adamant that I could not return it that day, I told her that if I had to return to the store to return it, I would be returning BOTH of the necklaces. Somehow that enabled her to do the return for me. I'll be watching my credit card statements to make sure the credit goes through. I recommend not waiting until your credit card dispute privileges run out to try and return something. I'll think twice before I buy there again.

In AZ at Arrowhead Mall Denise is great, knows me by name and is most helpful, (all the represenatives are great at Arrowhead) I would give a 5 if it wasn't for the one experience I had with the employees at Metro Mall in AZ when I went to make a credit card payment. They are awefull, and the managers are rude as can be and not helpful at all.

I wish I would have visited this site sooner... In November I purchased a 1/2 carat platinum band from the Whitehall's in Omaha. My fiance had previously received good service there when he bought my engagement ring. Long story short, what I picked up was, at best, a 1/4 carat CROOKED platinum band. We have tried several times to return the ring for a full refund, but they refuse because there was "$300" worth of labor put into it. They also won't refund us our sales tax. So, to return the ring, it would end up costing us $400. Just tonight, when we again tried to get a refund, we were told by another jeweler to leave the ring at the store in order to prove we did not accept the shoddy workmanship. When we explained why we were leaving the ring, mall security was called. I cannot believe the level of poor customer service exhibited by this company. Believe me, neither I nor ANY PERSON I KNOW will ever shop at Whitehall's again.

This company is the poorest in management & customer relations I have ever known in my life.

So far so good! I bought a BEAUTIFUL necklace as a Christmas gift for my mom from Whitehall in Mesa, AZ. I didn't want anything too extravagant, but the design was unlike anything I had been able to find before, and it was perfect. I was a bit surprised to find something so unique since mall stores usually carry similar or exactly the same items. This piece was different. In fact, my mom had been looking for a necklace like this for a couple of years and had not been able to find one. It was beautiful and elegant, and looked anything but cheap. The price was very reasonable and so far the necklace seems to be a quality piece of jewelry. Also I was impressed with the exceptional service I received. The associate was helpful and nice. She greeted me promptly and answered all of my questions, but allowed me room to look around & didn't make me feel trapped or smothered. This was a nice change from the way I am usually treated by sales reps due to the fact that I'm pretty young-- in most stores they either ignore me completely, or worse, act as if I'm going to steal something. I was particularly impressed because I didn't exactly go to the mall that day looking like I had two pennies to rub together, much less like someone looking to spend money on a luxury item like jewelry. My mom LOVES the necklace and I think it was the best purchase I made this Christmas. I don't know that I would ever purchase something as important as a wedding or engagement ring from ANY store in ANY mall, but as far as most of my future jewelery purchases go, I think I will try Whitehall first.

I can respect the store managers for there loyalty to Whitehall. Unfortunatly the first time you deal with a store can make or break the customer, I purchased a $1,200.00 three diamond ring for may wife for Christmas, The purchasing experiance was great. It was sized the first time when we purchased it,and i went to pick it up before Christmas to pick it up, She opened it Christmas Day and the ring was sized to big. We went back to the Long Island Store in Massapequa Mall where i purchased it, resized it again and waited 3 days. On picking up the ring the shank was thinned out and not striaght. I was shocked that they would give me the ring back in this condition. We left it again 3 days more, They put on a thicker shank and told us the ring was worth $100.00 more now, That was great but the ring was now too small, We asked to see the repair man and the manager would not alow that. My Wife was so upset with the ring that we requested to return it. At first they said we couldnot due to resizing. I fliped out and asked to speak to the district manager. He would not speak to me over the phone, He told the store manager he would see me next week, I was floored really getting fired up I demanded my money back and was given a real hrd time at the store.
I hope some corprate person reads this one. This is absured treatment for a customer. I finally got my fefund after a frustrating argument and will never ever deal with any Whitehall or affiliate store again.

My wife and I got our wedding rings from Lundstrom in Altamonte Springs, FL. Although the service at the time of sale was good, everything after that went downhill.

Although gorgeous, the quality of my wife's ring was absolutely appaling. Diamonds repeatedly fell out, and the white gold kept turning yellow. I was practically going back to them for repairs every couple of months.

The biggest problem was when after 13 months, two weeks before the wedding, we had to give it in again as two of the diamonds fell out.

A week later, we got the ring back. To our complete and utter shock, they completely ruined the ring, only replacing one of the missing diamonds and changing some of the white gold to rose gold, completely spoiling the way the ring originally looked.

Once we got back from our honeymoon, we called them immediately, and spoke to various people. The staff turnover in the store was terrible with managers changing repeatedly and our concerns completely ignored.

Eventually, we were told that a new ring had been ordered but would take a ridiculous *three* months to arrive. Furthermore, store staff alleged to have to left messages on our cell phones, though we never received any messages.

After many, many phonecalls and going into the store the complain, we got a new ring. Hopefully, this one is better quality than the last one.

My final word: don't buy from Lundstrom unless you absolutely have no other choice, and get the warranty! You'll regret it if you don't.

As an employee of Whitehall Jewlers I was shocked with the problems some of the customers have had at various locations. I feel I need to defend my company. We try to give the best possible customer service! That is something that we are drilled in over and over again. I began with Whitehall as a customer several years ago. Only because I was so impressed with the company, I asked to be a part of this wondeful team. I am a 55 year old woman who loves jewlery. I have bought a lot from Whitehall. I have had all of my larger pieces independently appraised and every piece has appraised higher than what I paid for. I was happy as a customer and even happier as an employee! We have quality jewlery at fair prices.

We, too, have had nothing but great service at our Whitehall store (Southwest Plaza Mall, Littleton, CO).
My wife and I have bought inexpensive, on-sale items as gifts. I have bought my wife two diamond rings thus far, the 2nd one being an upgrade. I expect to upgrade this one sometime in the next year. The service has always been exemplary, with no pushiness or bad-mouthing the competition. We also had never been to this company before that first lucky visit. Although there are several other fine looking jewelry stores in the mall, we feel no need to switch. We believe in being loyal to those who treat us well.

I agree with the person who said "Do your research before you buy." It really does clear up a lot of misconceptions! For example, you can learn things like gold is too soft to make jewelery out of so they mix it with other, harder metals. They use more gold-hued metals to get yellow gold, and metals like nickel to get white gold. Despite this mixing of metals, white gold still appears a bit yellow so they plate it with rhodium to give it that silvery bling we all love. You can also learn things like- if you aren't sure about a diamond being real or not, purchase a certified diamond...it should come with a certificate, obviously. Also, there are only TWO associations that certify diamonds IN THE WORLD...I don't remember them off the top of my head, but you can google it. :0) I hope this helps all you agitated shoppers out there! OH, and the whitehall I recently got my diamond ring in (for graduating with my Masters Degree) had a very helpful and kind sales associate...it was in Charlottesville, VA.

Ok, I too feel the need to defend this company. I know that when you get a bad deal somewhere you want to express your opinion but I have also shopped at this store and was very pleased. On my 30th birthday my husband and I went to the mall to shop around and began to try on wedding bands for fun. I have a very small finger so all of the other rings were way to big. I had never even noticed Whitehall before but we just walked by to do some window shopping. One small ring caught our eye. When I tried it on it fit perfect. It was in the discount case. When we asked why it was there we were told that someone had it special ordered and the engagement had not worked out. That was why the ring was a size 5. We put it back since we were only looking for fun and left. 2400.00 is not exactly something we wanted to spend on an impulse. They were never pushy like some of the other stores that we had went in and we noticed they didn't bad mouth the other stores like some. We went back 2 days later, they were so nice to us but told us that since it was my b-day to take the ring then and come back later in 1 week and they would give us an extra 10% off of the ring. We missed the one sale day but they gave us the 10% off anyway. When we took the ring to an independant appraiser he asked if my husband was related to Jesse James. When I ask him why he told me that he had stolen this ring because it was actually worth around 9,000.00!!!! We were very happy and I get ohhs and ahhs where ever I go. Every time I go in to have my ring cleaned or serviced they are very nice to me. So maybe some of you should just come and shop at our store. We have very nice people.

Bought my husband's ring and my rings were purchased at Whitehall. We have been enjoying are rings, but one year after we purchased are rings the only store in Montgomery closed. When we bought are rings we bought the extended warrenty but since the closed we haven't been able to get our rings checked or cleaned(unless we want to ride 1 hour 15 minutes to Birmingham). I don't think so. I was so certain that I was purchasing our rings from a loyal company but that wasn't the case. At time of purchase the staff wasn't even aware that they could have offered me a free appraisel on my ring since it was over a certain price.Next time I make a big ticket purchase I will certainly go to a store that has been open longer than 4 years. Somewhere like Zales or Kay.

My fiancee gave me a past, present, and future ring as my engagement ring and I love it sooo much.

I also don't like it when they ask for assistance and 3 people rush over and try to intimidate you into buying things.

I bought my white gold wedding band and engagement ring at Whitehall and it started to turn color, so I brought it in to get a rhodium finish. The jeweler switched my wedding band with another customers order, resized it to her finger and destroyed my ring. To further that, the assistant manager gave that wedding band to another customer, which took it out of the store. The manager did absolutely nothing, but told me that now the ring might fit better now that it had been resized, though I didn't ask for it... BEWARE! The corporate office told me that my destroyed diamond certified band will be resold at FULL PRICE to OTHER CUSTOMERS!!! They did nothing to satisfy me and do not care. They are reselling my wedding band that I was married in and gave me a new one, but I don't even know if this is a new ring or used!

I recently purchased a cicle of life diamond necklace from Whitehall Jewelers at the Lincolnwood Town Center Mall in Lincolnwood IL. When I first stepped foot in the store, the sales lady was sitting on a chair and asked from far while sitting if I needed to see anythng. I said yes asked her to show me circle necklaces. As she came to help me, she mentioned that it was not sterling silver that that it was diamond. I felt so offended when she said that....however, I really liked thenecklace and wanted to buy it ..so I just ignored her bad customer serivce and made a purchase. the other sales team members at that location are very nice however, this one named I......e is very strange.

In my opinion many of the items sold at Whitehall are inferior to most other mall jewelry stores. They gave me the run-around when I tried to return the items, even though I followed their procedure. I am done with Whitehall!

I've purchased a LOT of jewelry at Whitehalls and have NOT had any trouble with them. I ended up purchasing my diamond set from an independent jeweler that came to my local Whitehall and the quality of my diamonds are superb!! The manager and staff at the Rochester,NY store are wonderful. I'm very pleased with the service and quality of my items.

Whitehall never sent me a bill, for the setting cost $25, what was due after I returned an overpriced white gold pendant.
Instead, today someone from a collection agency named Erol's called, at my job, to say I owed $156. This company is a rip off. Stay away.

Should have known better. Going out of business sale and the ring looked good. So happy to be engaged! We are on our second marriages so we are not young but sure got mislead. Ring was supposed to be worth ten thousand (no we did not buy that for a moment) but thought it was worth around five. Got it for 1800.00. The diamond is supposed to be three quarter carat. When I got it appriased it came back with a value of 1800 so while we did not lose money we sure did not get what we thought we were getting. I tracked down coporate through the web and left messages with all the excutives listed. One called me back. Told me to take the ring back in and have them look at it. I did. When they gave me my ring back the one stone was set off center. No, I did not let them touch it again. The person I talked to in their corporate offices even called me back, on his cell, and seemed nice enough but my ring still is only a 1800 dollar ring. He still insists it is not. I am thinking that we still can fight this through the credit card company. Go to a real jewelry store. Not this company.

STAY AWAY! My fiance bought me a ring with diamonds around the sides and was told AT THE TIME OF PURCHASE that it could be sized to fit my finger (size 5). When we went to get it sized, no one said anything- 1 week later, the jeweler calls and tells me it can't be sized because it is a size 7; and with diamonds going around it, it can't be brought down to a 5....so he did what he could and now I have a ring that is in the shape of a football....thanks Whitehall for RUINING my ring due to your associate's STUPIDITY! If you are working for a jewelry company, customers EXPECT your employees to be jewelery experts! So, after spending over $3K in your store, I am left with a football ring! Thank you again for making a joyus occassion turn into something which makes me totally SICK TO MY STOMACH! I guess we'll get a good laugh out of this for years to come, but believe me when I say I will tell everyone I know to STAY AWAY from your stores!

Rosedale Mall, Roseville MN - I called to find out if I could drop off a ring to have it resized on Thursday and pick it up Saturday morning. I was told resizing was a next day service and that if I dropped the ring off before noon on Thursday it would be ready on Friday. My fiancee dropped the ring off Wednesday night and when we went in to pick up the ring on Saturday, we were told that it would not be available until Monday. We couldn't even take it, unfinished, because they don't do the work themselves- they just charge for it. Then they told us that it usually takes a week and that there is an express charge- none of which was mentioned on the phone when I was shopping around. The worst aspect was in how horrendously they responded to their own inconsistency. The manager took the side of the sales rep who misinformed me, and misrepresented the information she gave me over the phone and at the counter (lied) and refused to apologize. Oh, wait- that isn't the worst part. The part that kills me is that after dealing with complete antipathy, the ring came back resized correctly, and with a chunk missing. The ring is engraved, and part of the engraving is rubbed off, which is fine. But the chunk is on the side and easily could have (and should have) been corrected. The response to their terrible service and incorrect information from the manager? "Sir, we receive hundreds of these orders a day, don't get snippy with me." I guess I just wasn't made to feel superior enough. Not only has the ring I sent them to be resized been dramatically reduced in value because of their awful worksmanship, I came away from their store feeling less than human. Go somewhere else. Anywhere else.

Hear it from someone who worked there- In response to the previous person who defended Whitehall, I want to say "thanks." Whitehall, compared to other mall jewelry stores, DOES have the most unique selection and most competitive prices. Whitehall primarily has unique pieces because they were a family owned business up until 2005, which means that their pieces are original pieces, unlike Zales, Kays, and Shaws for example which are all owned by one parent company. For the most part from traveling to various stores within the PA region, I have found that most of the managers and staff members were very friendly, very honest, and warm. These personalities really carry on the "from our family to yours" motto which was what made Whitehall a unique mall jewelry store- because we take the time to sit and chat with the customers about not only the pieces we carry in the store, but on a personal level. It is unfortunate that some customers had trouble with their engagement rings. 18 kt. gold is more precious than, for example, 10 kt. gold, for the mere fact that 18kt. gold has more parts gold, whereas 10 kt. gold has 14 parts alloys and other metals mixed in there. Since gold is a soft metal to begin with, when alloys are mixed in which gives us the various karatags, it makes the metal stronger (10kt. stronger than 14kt., etc). I cannot explain what happened with the shank of the Whitestar, but understand that it may seem like the manager is not "on your side," but in reality the store has many company policies which it must follow for the sake of loss prevention. When I have had customers come into my store, I know that my manager and staff do our best in accomadating the customer. So, trust someone who has worked there and knows the ins and the outs. I loved that job and its people. Give us a shot-

My Fiancee and I went to the Whitehall Jewelery store in Eau Claire, WI as it was in it's final days of closing.. We were duped into the 75% off signs all over town...
I picked out the most beautiful-unique ring I have ever seen... (And believe me... I have shopped around).
We learned our lesson the hard way... One of the diamond prongs snapped off within wearing it 24 hours... I had to have it replaced-at my expense-and a week after that, one of the smaller diamonds had come loose and the white gold started chipping off the inside...
Even though it is still one of the most beautiful and unique rings I have yet to come across under $10,000... We learned a valuable lesson the hard way.. NEVER BUY an engagement ring from a store that is closing...
We haven't decided if we will ever shop at a Whitehall Jewelers store again....

I have been a customer of Whitehall Jewelers in Thousand Oaks, CA since 2001 when my husband purchased my wedding ring there. It is a high dollar ring and I have NEVER had any problems with it what so ever. I get compliments on it still almost every day and it is as beautiful as the day it was purchased and also very unique. Whitehall has very beautiful and unique items and I find that to be very appealing. We also purchased by husbands ring there a couple of months after mine and had it engraved inside (which I think is a very nice service to offer) with the words "today, tomorrow, forever". When I went to pick the ring up to my horror they put someone else's engraving inside my ring and mine in theirs. My wedding was the following week and I was so worried that they wouldn't be able to fix it in time...not only did they fix it but they gave us a brand new ring and got the engraving done before my wedding day. The professionalism and care that I received with my problem was excellent. They knew how important it was to me that I have the ring for my wedding day and made sure it happened...I said they could just do the engraving after the wedding but they made sure it was done because they wanted it to complete for our wedding memory. Since then I have purchased quite a few pieces of jewelry from there and have referred many friends and family to shop there as well. My best friend purchased her wedding ring there and was not very good about bringing it in for inspection and thought when a stone fell out she would have problems getting them to replace it...when she took it in they replaced the stone no questions asked with no hassle. In fact they got it back to her within a few days so she wouldn't have to be without it. I stop in almost once a month to get my ring cleaned and most of the employees have worked there for as long as I have shopped there and know me by name. I think the reason a lot of the ratings on here are negative are because most people will only complain when they are unhappy with service as opposed to when they are pleased with service...I was in retail for many years and research has shown that a happy customer will tell 2 or 3 people about the great experience but an unhappy customer will tell 7 to 10. With a company as big as Whitehall it is almost impossible to please everyone and sometimes things do happen as every company has "bad apple" employees. I just wanted to give some positive feedback as a long time client of Whitehall...I have been nothing but satisfied with the customer service, price, quality and beauty of every item I have purchased there. My husband just bought me a ring there for my birthday at a price of only $299 and it is the most beautiful and unique ring I have seen in a very long time...when he came in to buy it he got the same level of service as when we purchased my high dollar ring so I don't think it is fair to say they base the customer service on the price of what you are buying. I really hope that customers don't get scare away by some of these reviews because I think Whitehall is top notch!!

I feel obligated to write a review and defend Whitehall Jewellers and explain some basic facts. First off, I cant believe that customers are willing to spend many thousands of dollars without researching and shopping around for jewelry, that in it self would eliminate many misconceptions and misunderstandings about jewelry. People do more research on a $300 TV than on a $3,000 piece of jewelry. Secondly, STOP GETTING SECOND OPINIONS FROM OTHER JEWELERS. What so you expect them to say? Yes, that piece you purchased from XYZ Jewelers is wonderful; now let me sell you something in my store. This does not happen in the real world. Salespeople want to sell; not give advice or compliments on other competitors merchandise. Again, if you are an educated shopper, no one will be able to pull this stuff on you. (If you question your purchase, take the item to a certified appraiser and pay for a written replacement appraisal). Thirdly, we must establish the difference between a private jeweler and a major chain jeweler. You are not going to find the best quality merchandise in a mall store. Again, educated shoppers realize this. Simply stated, the larger chain stores purchase hundreds of the same pieces and charge the same price of each (many different ratings are included Si, I1, G,H,I etc). This is important, so pay attention, no matter what the quality of the piece at a mall store, it the same price. So, if you are not happy with the piece that is in the store, ask to get another one in. Likewise, at private jewelers, they charge different price amounts based on the quality of the item. I can go on and on so, to sum this up, compared to other mall jewelers, Whitehall has very unique pieces of jewelry that compared to other mall jewelry stores is in my opinion very high quality. They have very nice jewelry and competitive prices. I cant imagine that someone would have something negative to say about Whitehall if they ever purchased a piece of jewelry from Zales. Overall, get educated, shop around, and check out Whitehall, they really do have great merchandise.

My fiancé purchased Whitehall's Whitestar diamond ring back in September of 2005. In the 8 months of having the ring I have had it in for service 5 times. The whitestar is crap. The 18kt white gold they are using in these rings are a totally defected. It kept cracking, and bubbling in the metal. Even the new 18kt white gold setting they put in because the first one cracked and had particles in the metal. Two weeks before my wedding I had to take it back. I was devastated that I wouldn't have a ring for my wedding. The store manager gave us the run around, wouldn't compensate us for our troubles with the ring, didn't want to loan us one for the wedding and tried everything in his power to stop us from talking to corporate. We finally called corp. and talked the original district manager who sold us the ring. They had to put the diamond in a platinum setting because the 18kt white gold is bad. Supposedly they are not having any other problems with the whitestar white gold. It just so happened the ring my fiancé purchased cracked, and the new setting they replaced it with the second time cracked too. Hopefully the platinum setting doesn't do the same....

It's a shame that the lowest star you can give this store is a one. Frankly, they don't even deserve one star. My fiance purchased my engagment ring from the Toms River NJ Whitehall Jewelers in December. When he gave me the ring on January 1st, I could not wear the ring because the platinum dipped down and cut into my finger under the stones. When we sent it in to have it fixed, weeks later it came back with a loose diamond. We were so frustrated and wanted our money back. Despite the 30 day money back guarantee, the store weaseled it's way out. A month later frustrated and sick of the whole ordeal, I looked at my ring and noticed that the center diamond is chipped and the ring is scratched. I would never do business with this company again and I am sorry that we made the mistake of dealing with them in the first place. HORRIBLE SERVICE, HORRIBLE QUALITY.

In December of 2005 my husband purchased a new engagement ring/wedding band as a christmas gift for me, totalling more than $3,000. Problem #1 - During his decision to purchase the ring employees at the store assured him that nothing would come to our house in the mail, regarding the purchase. He wanted to surprise me with the ring. Within a week after my husband purchased the ring, I opened the mail and the surprise was ruined. After complaining, the store never apologized or took fault for the incident. Problem #2 - Two weeks after receiving the gift, I took it to Whitehall Jewellers to have the ring sized down and soldered together. I picked it back up two weeks later, and after getting it home realized that the diamonds on the band were not centered or aligned correctly with the diamonds on the enagement ring. Problem #3 - Within a month of wearing the ring two diamonds fell out. I work at home and never even did any active work while wearing the ring. All of these problems for $3,400... I would never recommend this store to anyone! Stay away!!

I have been working at a Whitehall Jewlers for over 20 years now. I am ashamed to all of you who write in shame of Whitehall Jewelers. Everyday day I deal with great people in the world, and then I deal with people who are not so great. Anyone who is going to spend a large amount of money on a object surely does some research before making a big decsion. There are many things you should consider and know before you even think about spending money on jewellery. Know what you are looking for and know what questions you should ask so that you are on the same terms asthe salesman. The only people who get ripped of in this world are the people who don't know any better. Whitehall Jewelers is an excellent company to work for, and I am sad to see that many are closing. For all of you that had a great expierence at Whitehall I hope you continue your shopping at Whitehall. And to all of those who didn't next time, maybe you should pay more attention to what you are being sold.are you really sure that you shouldn't be doing a little more research on what you are buying. Never go on impulse and think about what you are buying.