Please people do not buy from this company. I bought my wife a diamond from Kays and a few months later they told us that there was a crack in it. They sent it off without letting us see it and sent back a lower quality, yellow diamond. We wouldn't accept it. They sent the yellow diamond back and the next diamond was 1/4 smaller. This leads me to believe that this company is nothing but a bunch of crooks. The stores are always empty (surprise, surprise) and we have heard similar stories from other people. Do not purchase from Kay Jewelers. They care more about quantity then quality, this is a FACT!!

Bad prices and pushy salesmen. I purchased a ring from them and later realized that it was basically a ripoff deal so I returned it. After a week and a half I had received no refund on my card. It turned out after emailing them, they directed me to call them where I waited on hold for an hour, and then finally someone helped me with the refund. I would personally not go back to any jewelry store. I got a far nicer ring at bluenile.com for only a little bit more than I paid at Kay. Not to mention, the selection online is so much more vast than at a jewelry store. PLUS Kay only has like 15 diamonds there that actually have certificates, whereas most diamonds have certs when you shop online. Enough said, Kay sucks.

Please check with the Better Business Bureau before purchasing anything from these guys.  
  Lots of compliants and seems to be growing :(
www.bbb.org

Like most of these other reviews I wish I could give them a negative review. For our anniversary my husband gave me a 1 1/2 carat marquise diamond. I went to Jareds to find a setting. I found one and left my
diamond to be mounted. They chipped my diamond. I was very upset because it was a gift but was assured they would replace it. I was asssured that it would be GIA cert and I would be able to approve it before it was mounted. Two weeks later they called and said my diamond was in. When I went in they had had it mountedand it was crooked in the setting. The diamond was IGI cert which is inferior to GIA. I could not believe it. I told them they have two weeks to get a diamond comparable to mine. Two weeks later they called and said it was on its way. I called two days later and they now say that it was not actually on its way but they have found one and it would take two more weeks to come in. I told them to forget it and I would contact my attorney. It will be 6 weeks without my ring and they act like they could care less. I also cannot find anyone in charge at the corporate level to talk to.

This is the worst experience ever! My husband purchased my ring 4 years ago. Since the purchase I have had nothing but bad service. I recently went to pick up my rings from Kay's and there is now a chip in my diamond. Yes, you read this right, a chip is in my diamond. They say it was there before, they pretend I don't look at my rings everyday! Of course it wasn't there before! They chipped/cracked my diamond! Tell me this is good service, and they should still be in business? No way! I want everyone to know this... they chipped my diamond, and now my ring will never be the same! Do Not shop there! I would have rated them a negative number, but it won't let me!

I've heard that Kays Jewelers is going bankrupt?

I was browsing bankruptcyplays.com and came across this information.

I think they have a lawsuit alleging that they discriminate against women and that unwanted sexual advances against women have been reported.

BEWARE! From the looks of I should have came here first. Okay I will keep this short. Bought an engagement ring at a pretty good price. I wanted a different setting and they said no problem. They sent it off and a week later It came back in the wrong setting. They sent it off again and a week later it came back with the diamond tilted to one side really bad. Bad enough that anyone would notice and I mean anyone. I expected them to apologize and send it back but the assistant manager seemed to think the ring was fine. The two reps and my father and I all could see it was far from fine but never the less Megan proceeded to insult me by calling me "picky". I told her I wanted some sort of comp for my time and putting off the proposal. She said she wouldn't do that. Thank goodness she got distracted and my rep sent the ring out to another tech. Waited another 4 days and this time the store manager calls me and says she is sorry but the diamond has been chipped. At this point I didn't know what to say. She said they would put another one in. She acted like this happens all the time and that it wasn't a big deal. After letting her know how I feel I told her she was to ship in some equal diamonds and let me see them first. Here is the funny part... she wanted to just refund my money! She didn't want to fix the problem she just wanted to be done with me. These people do not care about their reputation what so ever. I said I want to look at other diamonds. She just called me back and told me they would try to have 2 a week from now. That will be a little over a month from date of purchase and then we have another week to get it set and lets hope it gets set right this time or they don't chip the frickin diamond. ANYONE WITH PROBLEMS CALL 1-800-732-8131. This is customer service and the person I spoke with (Laura at 5528) is very nice. I told her I want to be compensated for my time and treatment. She said she was going to do something about this. I guess we will see. My next step is to take the manager up on her offer and get my money back and go to BBB.com and file a report.

i have been a customer of kay jewelers for 15 years now. and i have always received great customer service. i am not saying that i have never had a problem just when i do, i do not take it out on the sales people. they are just trying to do their jobs. besides if i came in with an attitude i deserve to get one back. but i am nice to them and they bend over backwards for me. even when their repair shop messes up my ring for the 3rd time. its not the sales reps fault they dont personally fix my rings, they depend on someone else to do their part. and i know if they could strangle the repair shops manager neck they sooo would. but they are so helpful to me. i feel bad for bad for them now reading all these ratings. how tough their jobs must be to deal with a bunch of spoiled brats. my advice for the great sevice that i get is: be nice, you will get a lot farther. just put yourself in their shoes how would you like to be talked to like you are scum.

you guys just sound like a bunch of high schoolers. I cant do this, i couldnt do that, they didnt have enough cash, my shit was scratched. i spent such an such amount and was not treated like royalty. shut the hell up and go check on your children. its 10 pm do you know where your kids are??? this is the funniest site ever, and i just happened to come accros this site. we are all humans we all make mistakes kays is not perfect and you yess u sitten right there u sir/madam ur not perfect. chill out, dont worry most of yall wont last together long anyway becuase u will moan and complain your partners to divorcing or cheating or even some cases leaving your sorry asses... " MESSEAGE " lmao wow this was even a waste of my time !!!!!

Actually I decided to buy an engagement ring from Kay's. Even though my credit is not perfect, they approved me for an amount that would cover the ring I indented to buy. Instead of buying it online, I went to the local store in the mall and the staff was extremely nice and helpful. The lady I was working with got on the phone and got me approved for even more money, then turned around and took almost 1000 of the ring and a lifetime warranty, then turned around and got it sized for me. She took care of everything. She was very knowledgeable and spoke with such great confidence. I was completely comfortable with the transaction and will purchase again in the future (at least after I get this ring payed off first).

Run, don't walk away from Kay.

I tried to return a watch 3 days after the 30 day expiration period and was told it was impossible because 'the computer won't let me enter it'. Either a lie or a policy that reflects no flexibility to allow for unusual circumstances -- in this case illness.

Kay Jewlers Biloxi, MS - Edgewater Mall

Horrible. My boyfriend is going off to the marines soon, so we bought promise rings for each other . We trusted that Kay's would provide us with a positive, satisfactory if not exceptional experience. We were goign to use these rings as our wedding rings when he comes back. His ring from me turned out fine, his to me didn't turn out so well. First off, the ring they sent off wasn't the ring he chose. Second, the employee who wrote out the order spelt his name wrong, so we had to get it redone, which takes an additional 10 days -- time WE DO NOT HAVE! Furthermore, we had to pay the $25 engraving labor fee for their spelling error. Now the ring won't be here in time for him to make his promise to me and have our special moments. I'll have to pick up the ring by myself, and just put it on myself with him off at boot camp.--very meaningless. The employees were rude and seemed so miserable and disinterested in their job, and one of them even suggested plagiarism, suggesting that sign my name for his credit card since he won't be here to sign for it.

Poor customer relations. Service is built upon avarice.

i shopped at the kay in oakridge mall in san jose, ca. the employees just didnt know a thing. the one person nicky that was helping me seemed to be the only one that knew what she was talking about because this stupid bald guy kept interupting her asking her stupid question that he should have known the answers to. how could they have workers there with such stupid looks on their faces when they are asked simple questions. he just kept getting mad because she was giving me the service i hoped for, but he wanted to make his sale, finally i just left and figured i can go back some other time when i only see nicky there and not some stupid bald worker that doesnt know anything. seriously, how could you just sit there and keep your hands in your pockets dazing out like you are on something? he just kept checking out anything with breasts that walked by. im glad i didnt bring my wife or daughter in with me cause god knows what he would be thinking about them. i will never shop at this store ever again. they need to fire all of there employees except for the one or two that actually know something about jewelery. sorry nicky, this isnt about you, keep up your good work and you will go far.

DO NOT SHOP AT KAY JEWELERS....IF YOU WANT TO BE HAPPY
A Must read!
My boyfriend proposed to me with a 2 karat $6000.00 ring from Kay Jewelers and was told it would take 2 or 3 days to be sized. "BULLSH*T" Once the ring was purchased, then we were told the sizing, re-dippings and repairs would take 10 days! GET THIS... they are partners with Jared and since all of the local repair shops stopped dealing with Kays, they have their customers jewelry shipped to Dallas, Texas to be repaired at a Jared repair shop. I'M SO NOT DONE.. the sales person said "you know the Jared customers get taken care of before the Kay's cutomers" so your turnaround time may be a little longer. LONGER THAN WHAT 10 DAYS? Are you kidding me. We just bought a $6000.00 engagement ring from you and it will be shipped out of state to be sized and MIGHT be back within 10 days... I am so sorry that he bought my ring at Kays... I just got engaged and now I have no ring for at least 10 days. What a joke! Buyer beware, shop elsewhere.

Great job, great service. We purchased a ring 3 years ago and are very happy with Kay Jewelers. We searched and searched all over different stores. We really wanted to go to a local place and not a big retail giant, but we are very happy we came to Kay's. We explained to them what we were looking for and they found it. They had the best service plan and warranty we could find anywhere and we have never had any problems with them. We take the ring in about once or twice a year and they always have a great turn around. We recently took the ring in to have it resized and inspected. The turn around was about 5 days. We have even traded up for a better diamond and they were great about it.

KAY JEWELERS IS TERRIBLE! I ordered/fully paid a five hundred dollar ring 01/24/08 from Kay: in store. It is now 03/09/08 and the ring is still not in. I called them 3 times throughout to see what the deal was, "they" never called me once. So I went in the other day to see why the hell it was not in my possesion, turns out they "forgot" to order the ring and are having it resized by an employee when he comes in....next week...and I should have it in two or three weeks they say. What's worse is they pulled out their "customer information" on me, to write down some stuff on paperwork and write at the top in big, permanent writing was written "DO NOT CALL." What kind of customer service is that!? This is bullsh*t. If it's not in within the week I'm getting my money back. Already my entire family have stopped shopping at Kay of hearing this, relitives and all. A few dozen sales down the drain for Kay. Anyone who reads this, please...DON'T GO TO KAY! They are bastards.

In the 19 years that I have had my wedding ring, two things have been continuous sources of disappointment: the quality of the ring and Kay's rapid deterioration of customer service.

I have a presentation gift coin. 1 side reads: redeemable against any purchase of over $50.00 Kay Jewelers the diamond people Ten Dollars. Coin made of brass and weighs 1 ounce. Can you tell me when these coins were issued?

Thanks, Joe

I love kay jewelers its my anniversary today the services is great from my weadding rings to all the other gifts i recived i will keep shopping at kays and the people at my store are very nice. we will keep comeing back... kay jewelers in middletown new jersey rocks the house

I BOUGHT A GIFT FOR BOYFRIEND FOR VALENTINES AND IT WAS GRREAT kAY JEWELERS WAS GREAT IN HELPING ME.

HORRIBLE SERVICE THE WORST I HAVE EVER EVER SEEN. I PURCHOUSED A $500.00 WATCH A MONTH AND A HALF AGO AS OF NOW I STILL DONT HAVE IT. I WAS CALLED 4 TIMES AND TOLD BY KAY, "OH YOUR WATCH IS READY COME AND GET IT." 4 TIMES I HAVE DRIEN TO THE STORE AND WAS TOLD "SORRY ITS NOT IN YET." THE MOST RECENT TIME I WAS TOLD "WE DON'T KNOW WHEN ITS GOING TO BE IN." THANKS KAY. I INSIST THAT NOBODY BUYS FROM KAY. WHAT A WAST OF TIME!!!!!!!!

Did you know that if you and your boyfriend/husband go in Kays and buy you a pair of diamond earings for $1700.00 and you break up or split with your boyfriend/husband and you want to return the earings within the 90 day return period and get the money and buy you something else, say a big screen TV "you can't" unless your name is on the receipt. They will mail the refund back to your ex-husband/boyfriend. Make sure ladies that your name is on that receipt.

Kay Jewelers in Olean, N.Y. is a great jewelry store! The sales staff really goes out of their way to help me each and every time. I always am given the very best customer service. I am a lifetime shopper at Kays in Olean.

I had TERRIBLE, UNPLEASANT experiences at Kay Jeweler in Houston, TX. I filed complaint on their website customer service, yet I realized they really did not care. I do not want to deal with them any more. Please do not buy anything from them.

I bought a Seiko watch for my close friend's Christmas gift. It did not keep time and I got embarrassed. I later found out the watch was defective and returned at least once (and still was being sold).

I had to go to the store twice to get my refund because on the first visit, a store clerk refused exchange and just changed battery (it took forever for her to just to open the watch). She refused to take my metal watch because it was not in the original length and insisted I had to bring the missing pieces for return. Later I found out she was wrong...I could have returned it even if it was not in the original length. Who would keep the unnecessary metal pieces anyway?

Yet my friend did not shorten the watch. It means the watch was bought by someone before, shortened, returned, and still being sold again.

The store clerk and the manager (second visit) never apologized for anything. The store manager showed me terrible attitudes. The first thing the manager said to me was, "What do you want to do? I do not play games. Tell me what do you want to do!" in a very hustle manner. She also lied about the price. She said, "If you want to exchange, you will not the get the same price. It was a special Christmas price." However, an honest store clerk just mentioned he sold the same watch yesterday with the same price. So I told the manager what I heard. Then she said, "Well, then, it's a Valentine sale..."

I filed complaint and I got response from a customer service representative. In the response, the representative gave me a person's name and number to discuss the issue. I called the number and found out the person is a assistant manager of the store. Why do I want to talk to the assistant manager who works UNDER the awful manager?? To discuss the terrible acts of the manager, I needed to talk to someone ABOVE her. It's a stupid customer service.

In sum, I highly recommend NOT TO DO ANY BUSINESS with KAY Jewelers. Kay is full of craps...bad attitude, selling returned defective watches, ignorance, and lies.

Kay Jewelers are a sham. I bought a "Journeys" diamond pendant from them (the $400 version, so not the cheapest one, not that that should be relevant) for my wife's birthday, and the bottom diamond was misaligned. The Journeys pendant is the one that has a line of diamonds in a slight "S" curve. We took it back after it had only been worn about five times, and we found out that this kind of thing isn't warrantied. My wife did not mistreat the pendant at any time--it wasn't dropped, banged against anything...you get the idea. In any case, to get it fixed (because I hadn't bought their warranty) it cost $40. After they got the pendant back the first time for repairs, the pendant returned more damaged than when we'd brought it in. The "S" shape of the pendant was gone, and we got this straightened pendant back. So on the spot my wife sent it back yet again, for which we weren't charged. Tonight (days after we got the pendant back), we find out that another diamond on it is now loose. What a piece of crap. We didn't buy the warranty for the first repair, figuring that lightning doesn't strike in the same place twice, and hoping that Kay Jewelers has some kind of quality built into their products. All I will say is that I'm never buying anything from Kay Jewelers again. My other experiences are with Bailey Banks and Biddle, and Tiffany. The other companies have been much better in terms of product quality even if you don't buy higher-end stuff--never a loose or misaligned diamond, no matter the price, high or low. The only good thing I will say is that the folks at our local Kay's were reasonably nice and courteous. Too bad the company they work for make low-quality products. It's no wonder they don't stand behind their products, because they can't.

Kay can lick my taint hair. They are con artists. we bought a 1,200 $ bridal set when it arrived, the center stone was crooked and inferior quality as to what they told it is. Kay said it was an SI1 but I see a large feather with my naked eye, also polish and symmetry are terrible.

After it was appraised by an independent jeweler, I found out the center stone was half the weight of what the sales person told me it was. Their rings are cheap because of low carat metal,and the rings are made of less metal than better rings, (the inside of the ring has cut outs). My advice is is to get the manager to write down exactly what you order, have him sign it, and don't buy anything with out it being independently certified (GIA, etc)

note--> cultured diamonds are REAL diamonds and cheaper,not dug buy bloody africans, and come in blue,pink, and white. go for one of these if you can, just Google cultured diamond or go to http://www.adiadiamonds.com/content/main/ their stuff looks pretty decent and you know what ur getting for a stone.


KAY lick my ball hair !!

I normally shop at the Kay Jewelers in Springfield, VA and occasionally the one in Manassas, VA. All the people have been nothing but helpful. I have had occasional problems with jewelry breaking and such, but their warranties have always covered them and the employees always took the time to explain everything to us. All the bad reviews on here are incredible.. some of them seem to be people overreacting (stuff happens), others are just plain dumb. The rest must be due to the local management.. you should consider dealing with their corporate number or district managers. They've never given me any trouble at all!!

Thumbs up for Kay Jewelers at Westtowne Mall, Madison WI. Excellent service and very helpful. I sent my ring for two resizings within 2 weeks and initially was anticipating the employee to feel kinda annoyed, but in fact no. They were extremely helpful and friendly both in person and over the phone!

There's so much I'd really like to say, but it's very late and I have to go to bed.

DO NOT PURCHASE ANYTHING FROM KAY!!!!! After browsing the Kay website I found the "perfect" anniversary band. My husband and I took the ring to get sized along with his band (he lost weight and it was way too big). The first salesman was very helpful, although it took him a really long time to fill out all of the paperwork. We were told to return in 2 weeks to pick the rings up. I got a phone call stating the rings were ready. When I get there to pick them up, the clerk shows me my husband's ring first, which was perfect. Then, he calmly states that the "company" they used to size my ring made a mistake and sized it down to a 5 instead of a 5  1/2! After waiting all of that time, I was very upset and was not offered any kind of compensation for my ring. I called customer service and finally the manager called and let me know the ring was ready for me to pick up. I got there to pick up my ring and they still had the storefront closed and the clerk refused to open the door because he said he was instructed not to do so by Loss Prevention. WTF! So at this point I have nothing because I had to return to work.

Never Again will I buy anything from Kays. My husband bought me a 1-ct 3 stone ring with (2) diamond ring guards totaling 2cts. We charged the rings on our Kays Account. We were told that we would have 12 months interest free financing. After several months of paying on our Kay's credit card we found that they changed our interest free acct to a revolving acct with 22.90% interest rate. My husband called several people, Managers and customer service and all we got in return were several "Were sorry" but nothing could be changed. Then to our surprise they closed our accts without even notifying us. I had to continue to pay until this acct had a $0 balance. I will NEVER buy anything from Kays again. This company is a Scam.

My experience with Kay's was not good either! My (now)husband & I went ring shopping at the local mall in Gainesville FL. I now know that (most) jewelery stores in the mall are NOT of good quality, & a lot of them are owned by the same company (Sterling Jewelers) We originally started our hunt for the perfect wedding set at Helzberg Diamonds (and let me just say-I will NEVER go back there again either)! Maybe I am just a persnickety customer, but I feel that if I am going to purchase an item that costs way over $2,000.00 I want to be exceptionally pleased with it! We purchased a 2 carat round channel set engagement ring & band. This is the design that I am in love with. So, I had 3 rings-all exactly alike from that store & each one had an extreme amount of flaws after being sent for sizing. They bent the mounting, scratched the center diamond and the side stones were loose. Every try turned out bad. The final straw was after the 5th time being sent for repairs. The Diamond Consultant said "I'm sure you will be happy with it this time!" It looked okay under their lights, but when I took it out into the natural sunshine I noticed all the same flaws-& so did my sister-so I know it's not just me! I finally decided to return & get a refund and take our business elsewhere. So, off to Kay Jewelers we went. I found a 1 carat round brilliant solitaire and a channel set band. I really liked it (not as much as the set I originally chose, but I was afraid that that design wouldn't please me once I had it sized). After it was sent for sizing it was 2 weeks before our wedding. It was crooked, bent, & scratched! But I needed a ring to get married in, so I waited until after the wedding & honeymoon to return to the store. I had already called & complained, but told them it would have to wait until after the wedding to be fixed. Not only was my set messed up, but his band was cracked when they sized it too! So, they sent all 3 rings to be fixed and when I picked them up they were still unacceptable! Off to repairs again! I kept asking "Oh God will this nightmare ever end?" My mother picked them up & brought them home to me. I immediately called the store & complained again! The manager (obviously getting tired of me) said that instead of sizing, she can custom order our rings in our size then just remove the head & center stone & put into the new band. Okay, that sounded good! When the rings came in I took my solitaire in & went another 2 weeks with out my ring while they sent the stone to be placed in the new band. You know, when you're a newlywed the first thing people want to see is your ring! When my ring was returned to me the stone was chipped & prong was bent! THAT'S IT! I asked the manager to please just give me a refund, she had the nerve to say to me, "Oh, now you don't want your wedding ring?!" How freakin' rude! She was all fine as long as she was getting our business, but mention of a refund, she loses her commission! I understand a lot better now that most of those chain store employees work on commission. Also, they offer you a big line of credit but lousy products. Not great quality or service! Next month we will celebrate our 1 year anniversary-with no diamond! I am still in search of the good quality diamond that I deserve-but will never shop at a Sterling Corporation again!

Kay  jewelers in Olean NY is a gossip store! I've been in there on several ocassions to overhear the staff talking about other staff, and customers!! Be very careful about what information they have about you, because it gets around, and the whole county will know your business!!

I know alot about the employees there, just by overhearing the gossip!!

Doesnt seem like the manager can handle her staff, or have the staff LIKE HER! Sounds like she's quite the 'fake'.

I've heard enough to know that the drive to Jamestown and Buffalo is not THAT long! No more shopping in Olean for me!! See ya gossipers! You dont have anything on me!

Worcester MA- They sold me a warranty for my pocket watch. when i had a problem with it and took it back they told me that they don't sell that watch anymore and that it would have to be sent out. 4 months, 3 visits 5 calls and two managers later i finally get my watch back and it was a replacement not a repair.

HORRID!!!!!
Fredericksburg, VA Shaws jewelers has the most incompetent and rude sales people!
My fiance went to another Shaws (in Springfield) to actually purchase the engagment ring as well as the wedding bands that matched. Someone there (not the guy we were working with, who was actually very nice) sold the bands even though they were on hold! First mis-step!
Then we went in to the Shaws in Fredericksburg to get my ring sized because it was too big. The woman who helped us was so amazingly rude! She treated us like trash, like we didn't belong there and they didnt need our money! I was appalled! Never been treated so horribly!
We get my ring back from being sized I have it maybe 2 days and a 4 diamonds fall out! (It has a large center diamond with diamonds around it and on the side).
So we take it back in, explain that we are very unhappy and once again they treat us like crap!
They tell us they'll custom make my ring to "ensure" that no diamonds will fall out.
We ordered it in November they said it'd be in by February and they would call when it came in. They gave me the 'try on' ring to hold until my real one came in.
So we wait and wait and wait some more.
Finally in April my fiance called asking where the ring was.
Well, someone in their store cancelled the order!! for no reason at all!!
Needless to say we were ticked!
So my fiance talks with the manager and gets everything 'straightened out'.
They agree to give us a 'discount on our wedding bands' and well as re-order my engagment band.
During this entire time their staff has treated us with no respect!
Stupidly we ordered our wedding bands from there.
They said they'd be in within 1 week. Now they've said they have no idea when they'll get in! And we are getting married in 1 month!
Now, ANOTHER diamond has fallen out of my ring!
They're blaming it on me saying I must be doing something to make them fall out! WHAT??!!!!
I work in an office and do not operate a jack hammer or anything like that that would case a diamond to fall out of ring!!!!!
Needless to say I am very, very, very unhappy with the Shaws/Kay Jewelers!
I will never go through them again and I do tell and will continue to tell everyone I met to never go there!
We will get our money back unless they do some major sucking up and we are reporting them to the Better Business Bureau.
This was totally unacceptable and horrible at a time in our lives where we should not be worrying about diamonds falling out!!!
Totally disgusted with the Shaws in Fredericksburg, VA!

Kay Jewelers in Janesville Wisconsin does not even deserve a rating. I was forced to give them a one star to put this up. I wish I would have read these before my fiance bought my ring from them. The employees are worthless in their knowledge of jewelry. He bought a Leo, princess cut colorless diamond solitaire from them. I have stopped to look for a wedding band and they check and clean my ring while I do this, not once asking to document this which we didn't realize was needed for the diamond to be under warranty. Seven months later I realize my stone is loose and take it in. They send it in to be repaired. My fiance picked it up a week later and told me to check it because he still thought it was loose. It was so we immediately went back to the store. This should have been our first clue, however we went along with it. While they were preparing the ring to go back once again we found a wedding set we liked and decided to purchase that day so they could save us the time of being without the ring again we asked if they could just have the stone reset into the new setting. They said that would be fine and would take about a week. The day before I was to have it back they call me late that afternoon and tell me that my diamond has a chip in it and I will need to bring in all my paperwork. I couldn't believe what I was hearing, but what could I do? I took in all my paperwork and they sent the info in and told me it would take 4-6 weeks to replace it. I was furious by this point, cancelled my order for the wedding bands and asked for my money back and to send my diamond back loose. I didn't want their incompetent people to touch it anymore. I was told by the district manager the reason it would take so long is that I had a very high grade diamond and they had to find another one like it or better. To me better would mean better in every aspect not just some. They even told me they might be cutting a new one if they have to. Finally after contacting the district manager two times I was informed my stone was in. The store manager was very rude when I asked to see the identification number on the stone to match it to their paperwork. Then I noticed that they did improve the color by one step in the colorless catagory and increased the size by .02 of a carat, however they went down in the clarity from a VS1 to a VS2 Clarity. The store manager told me I was lucky to get what I did. They compensated the size and color for the clarity, which to me is not replacing it with equal or better. She also told me that I was lucky they even covered the diamond because I didn't have any documents stating I had a six month inspection. I have been told by a sister company that they have to replace it if it was in for repairs within the last six months. Maybe it was chipped from the day he bought it, they said it was under the prong and didn't notice until they took it out to reset it. This also tells me they didn't even bother looking at my ring until the day before I was promised it back to me. Just a suggestion to Sterling Jewelery, hire new store managers, and jewelers to do your repairs. I have since found out that Sterling Jewelry owns many jewelry stores under different names-beware they are all the same!!!! Jared's, J.B. Robinson are a few in my area. We were never given an apology or treated like a customer who spent a lot of money in their store. We have filled out survey's and reply forms on line which promise a response within 3 business days and still have not heard from anyone!! I've never been treated this way at any store! I get better customer service at Wal-mart and they a a very big chain. I will never recommend any one to buy at Kay's or any affiliates of Sterling Jewelry. I see many ratings on line with similar incidents.

Great Experience, Great customer service, I will always shop at the Kay Jewelers in Braintree, never had any problems with them!

I had a bracelet that needed to be fixed it had x and o's i needed 2 x's bent back so they wouldn't snap it was x # 2 and 12 i goto get my bracelet and the connectors to that hold the x's and o's are all bent and look like they have all been sodderd back together the lady tells me that they wouldn't do that it only says on the form # 2 and 12 and sits there with a big smile on her face i wanted to choke her.....well it wasn't like that when i dropped it off because they had looked at it too and also said the only thing wrong was those to links and i also look at it constantly and of course i did when i dropped it off to have it repaired it cost me 145.00 dollars and now they won't do anything for me she said all she can do is call monday and see if there was any extra work i said NO you will call and ask them exactly how they repaired my bracelet it looks like they took every link off now its all crooked some don't even move it looks horrible they are the worst jewerly store i have ever seen i have seen pawn shops better then them....my bracelet was fine except for those 2 links

Kay Jewelers is at the bottom of the list when it comes to customer satisfaction, quality, repairs,even qualified help. My experiance been absolutly terrible. Negative 1 for a rating, and thats generous. Purchased diamond engagment ring and wedding bands at Kays. Bands are sent out for engraving and one needs to be resized. Kay barely meets the deadline to get them back in time. Red flag here! Picked them up the night before flights.(got married in the islands) Husbands band never resized. So I tell the associate that the ring is not the right sizing and it could slip off my husbands hand. She tells me in a snotty fashion to take it downstairs and have their sister store put a sizer on it. Bull! Your store messed it up, you fix it. She reluctantly gets a metal clip on the inside of the ring to hold it on my husbands hand until we get back from out honeymoon so they can fix it right. Get back from Honeymoon, talk to manager, she says have to order a new band. Ok,new band is orderd, resized, engraved. Get it back 14 days latter. WRONG date is engraved. Another ring is ordered and the whole process begins again. Get the ring back, date is right sizing is off. Can live with it. Platinum setting on engagment ring gets bent. Take it in for repair. Get it back. Hmmmm, looks better but still not quite right. Same thing happens 3 months latter. Take it back, send it out for repair, get it back. Looks OK but it also looks like a line going through the diamomd. Now I wonder if it been damaged by the people because it was not like that when I brought it in for repair. 6 Months latter I have to bring it in again because the cathederal setting is bent. It gets sent out. I get the ring back 10 days latter. I AM MORTIFIED, it looks like the repair person took a pair of wire cutters and tried to pull the arches on the cathederal setting apart, instead of closing the gap. It also is bent on one side! I am irate! I start telling the staff that the entire process from purchase untill now has been horrifying. From poor quality items, poor repairs, poor service and the BS from the staff why something is like it is. My husband insist on a new band and setting in which Kay will put my Diamond into the new one. 14 days we are told. Its been 30 days. Go into the store. I am handed a ring that is entirely new, but does not look like the ring setting and band we purchased origionaly and what we planned and agreed on for repair/ replacement. The Repair paper work can't even be located, noboby knows a thing. Pathetic. I am sick to my stomach. Bottom line; supposed to have a ring today, who knows what it will look like,I guess I have to settle with these clowns. I learned a lesson, I will never shop there, I will spread negative information about them, file a complaint with the Better Bussiness Bureau and thank God It's only $ 2000.00 dollars and not more.

We love Kay's! We have never had any problems and love allthe pieces we've picked up there. The staff has been nothing but very nice adn professional... Ok Kay's send me my check and I won't say anything bad about you!

My husband bought my ring from kay jewelers about 8 years ago. everything was fine, but last year he decided to upgrade my diamond. so we go to the store together so i can pick out a diamond i liked and i wanted it with the wrap i already had. the ring fit me fine so i was ready to walk out of the store with my new ring and my wrap. they said no they had to send it in to make sure they fit right. ARGH!! i was like fine. so my hubby goes to get the ring, and when he gave it to me, i was mostly unhappy. the wrap has 6 diamonds on it that when i got it back they were all pushed down into the ring so alls you could see are studs, and the new ring i got had a crack in the diamond. now they say they wont warranty the diamond!!! we spent a ton of money to upgrade and instead of a nicer ring i got one i am embarrassed to wear!! the customer service sucks and i advise everyone AGAINST buying from these frauds!! i am contacting a lawyer tomorrow about this as i am irate. we are not rich and saved up our money and i got crap in return. what a waste of time and money.

Horrible customer service practices. Took at $70 item back for a refund and they refused because they did not have enough money in the drawer. Verified they had $200, but would not give me money back until they had over $300 and told me to leave.

Never buy from this jeweler their return policy is horrible. If you purchase in cash they claim to not have enough cash in the register and tell you they will mail you a check. I am also told that the customer may find this little detail on the back of their receipt in the fine print. Who reads that. Anyway buyer beware their cash return policy stinks.

They promised to get my rings back from resizing on Dec.28, 2006 but kept saying it was on the way. I have not recived it. It is 6:00pm now.

My rating is 0 stars, but this page wouldn't let me submit that! My fiance and I bought my engagement ring at JB Robinson (another Sterling Corp affiliate) in Erie, PA. I wanted white gold, so they gave me the solitaire and wrap in yellow gold, but ordered the white gold bands & said they would ship to a local Kay. We got the call from JB Robinson that our jewelery was shipped and we should hear from Kay in a couple of days. When that didn't happen, I contacted JB Robinson. At first, they couldn't even find a record of our purchase. After being put on hold 3 times, I was told they had no rcord of where they shipped it to & to call back when the person who shipped it was in. My fiance called the following day & was told the ring was at Kay at the McKinley Mall in Blasdell NY. We went there & the only thing they had was a wrap. The manager did not care, did not try to help us & when one of his employees did try to help us, the manager actually waved him off, and told him, "Go Away!" I am seriously thinking about returning my jewelery and I would not recommend buying anything from JB Robinson or Kay or any of the Sterling corporation affiliates.

We bought my white gold rings 5 months ago. Guess what? They are PLATED with rhodium, and the plating is wearing off. Kay Jewelers customer service said this is normal and I'll have to have it replated. Good thing I bought that extra warranty! But who wants to have them keep their rings for a week every 5 months? I've contacted other jewelers, and have been told that white gold is never plated with other metals, and we were misled. But of course, Kay Jewelers will not give us a refund. DO NOT BUY ANYTHING FROM THEM- WE SPENT OVER $4000, AND ARE SO SORRY WE DID!

shop at kay's jewelers if you want to witness the con artist at work. the begged to clean my ring which was custom made for me and brilliant diamonds. when they handed back to me. I was shocked I had never seen it look so dull and the voice in my head said "what happened to it" and "that's not my ring" when they gave me my watch back I didnt recognize it either. The watch gave me hives so i after comparing it to the pictures and spare parts to the band and the fact that the insides are now made of plastic and not the same quality for this manufacture. I have been scammed. The ring I took to another jeweler the next day they tested the stones none were comming up as diamonds she said they were now malicaide or something like that i think it means fake stone. I wish i would have seen this site first i would have said something immediately I just didnt think things like this happened.

Kay Jewelers did some repair work on my engagement ring and it is apparent to me they know nothing about what they are doing. The first time I had tell the clerk how fill out the paper work and that should have been my clue to walk out and find someone else.I never and when my ring came back only half the repairs were done and nobody even noticed. So, we sent it out to be completed again and after a month 2 of the claws they retipped broke off and my diamond fell out. I was lucky and found it so, I took it back to them so they could have the manager of repairs fix it properly. I get it back and the claws are all different sizes and the diamond was set in crooked.The day after the 90 day warranty the claw breaks off again now I am left to pay someone else to repair my ring. I know not to go near another Kay Jewelers again!!!!!!