Allstate, in a quest to make large profits for their stockholder, has forgoten what they sell. Service! They are a service company. If their service is poor, they provide nothing of value. The quality of their service continues to fall, while the price they charge continues to rise. If you provide good service, profit will follow. I am one of their insureds. My rates have doubled even though I have had no claims against the policies. As a consumer, its time for me to look for a company that provides what it promises. The Good Hands are picking my pocket!

great service and price

About 3 weeks ago I received a general quote in the mail from "Allstate" agent Thomas F. Hoffman that quoted me a home owners insurance premium of $258.72 and I thought "this sounds good, it is so much cheaper than what I have through Liberty Mutual". Therefore I called Thomas F. Hoffman and proceeded to give him all the information that his system required to give back an accurate premium quote, based upon specifics of the our house and neighborhood. Thomas F. Hoffman put this information into the Allstate system and over a day later he calls me back, at which point he sates that our premium will actually be between $210 and $213 (my wife beside me was witness to this). I accept the policy at the rate he stated and proceeded to give him all my banking information and social security numbers to sign for the policy over the phone. The following week I get a printout of our policy and find that Thomas F. Hoffman actually sold us a policy with a premium of $433.81, over TWICE the amount he said it would be. At this point not only was my wife and I lied to, but now we are over two weeks late paying our Liberty Mutual home owners insurance and may not even have insurance at this point. Following this, I complained to Allstate's corporate office and was told that even after given nearly 2 days to put our information into Allstate's system the quote apparently meant nothing and the policy we received on paper is the actual premium. At which point I stated "Let me get this right, your company has a computerized quote system that when you enter specific information into it, the number it gives you is a complete fabrication and then later a person will receive a premium notice that is nowhere near what the very same computer system earlier stated it was?" they then responded, "That is correct, a quote is not the final premium amount". At which point she concluded the call and hung up on me.

I work in a body shop and this company uses nothing but used and aftermarket parts on your car! They are also secretly purchasing their own body shops to repair the cars even cheaper by using incorect repair techniques, aftermarket parts, and cheap labor. Watch out before you purchase this insurance it is not cheap in the first place!

I do not have an Allstate policy myself, but recently someone rear-ended my car and was ticketed for wreckless driving. Allstate admitted that their insured did indeed get a ticket and that she rear-ended me, but is still denying my claim. I am in the process of a law suit, and I will win.

A former adjuster told me that many insurance companies regularly deny claims to "test the waters" and see if you will drop your claim.

They suck!!! they fail to provide the DMV with proper notification of me having insurance with them, causing my license to be suspended. I called and called them, and everytime they claimed they notified the DMV and when it came down to it they had not done so.

I made a policy change, added my father in law. A few days later I wanted to remove it, because we didn't need it. They wouldn't remove his name without my having to call him, find the name of his current insurance company, the policy number, the dates, etc. All they want is to have him on their policy, so they can make their $10/month. As soon as the year is up, I'm going shopping for homeowner and car insurance policy.

They're okay. They settle their claims easier than State Farm or AAA, but not quite as easily as Geico.

Hey Dummy. The other person's insurance company is supposed to pay for your damages, if you get in a wreck and its not your fault. If that person doesn't have inusurance, then you better have Uninsured motorist coverage. Know your policy before you buy.

If you get in a car wreck that isn't your fault, be ready to pay for everything. Dealing with 5+ customer service reps who don't know what is going on or where your car is at. Terrible service for such high prices. Check out Allstatesucks.com.

This was my auto insurance company for years. Never had any problems with them and they came through right away the couple of times that I neeeded them. Very easy to deal with.

Decent, but it is worth checking out other companies as well.

I have to disagree with GoneAway. I think Allstate is a great car insurance company. They don't lie in their new commercials. I'm in good hands with Allstate.