Lolz. Ok here we go! First of all all ISP's purchase bandwidth from AT&T network. CableOne not the only one. As far as NOC and Support communicating. ALL THE TIME. That's why when you call support when there is an outage they give you a talking point. CableOne does notify it's users CableOne will even CALL the customer to let them know "HEY WERE GUNNA BE DOWN FOR MAINTENENCE JUST FYI" AS far as a web site to let you know that, THAT is a good idea heh I agree they should do that would not be that hard to do that heh specially since you have to enter zip code when you go to cableone.net. For having outages without maintenence well. Shit happens. "
There needs to be an internal network status web site" There is the public does not have access to it. "The lack of internal communication Must be addressed" It is appearent that Corpate CableOne and Local Offices dont talk in person. Rather.. Via E-Mail. "The network operations center people need to know what the hell is going on with their network and they need to communicate that information to their help desk support people as well as posting the information to a network status web site where customers can have the option of receiving automated status email messages" Far as I know if an area goes down that whole area gets an email on the situation just how one can check email when outages happens... GOOD QUESTION! The NOC does know what is going and does let the Support know about it :). "Regarding the leased modems (mine is called a Motorola Surfboard) the customers are provided no means of configuring the device. That includes setting the correct date and time. Yes, CableOne, we are no longer in the year 19frickin70" Ok well most people don't care if the modem knows the correct date & time it's irrelavent to most people. When you log into lets say a Motorola SB5101 all it does is show you the signal levels. Besides Date & Time there's nothing to change.. I mean what do you wanna change with your modem? If your trying to hack the config. file and succeed you then just create more problems with your service on yourself. So Im not sure what problem you have with that besides date & time. Contact Motorola if you want to verify this. http://www.motorola.com/content.jsp?globalObjectId= 7193 or 877-466-8646 Broadband Support. "What I'm bothered by today is that, after this latest outage, the IP address obtained by my computer is way outside of the DHCP range the modem is supposed to provide" Heh?? if you are talking about a 169* I.P. or a 10. Ip then google or something and find out what these IP's mean and why a CPE or COMPUTER would obtain such address. htt://www.google.com. But Iv seen a lease on a 24. ip expire then go to 69* once whatever is networked reboots or requests another I.P.. "It should be noted that CableOne Does allow customers to provide their own modems from a select group of approved modems" Your right! and here is the list http://help.cableone.net/cable/cm/
Since 1994 that's excellent! It is obvious you know your stuff I just wanted to fill in some GAPS in hopes that my answers do help. I hope they do! Love You All!

June 20, 2008 Holbrook, AZ USA The CableOne internet only service with leased cable modem is an affordable thirty-five some dollars per month. That's Much, Much less expensive than what the local telephone company sells it's DSL basic telephone service for. (I did have DSL previously with phone and voice messaging service.) It's interesting to note that CableOne obtains it's internet connectivity from the local phone company. You get what you pay for. This CableOne service is great when it works. When it doesn't work, don't expect the company to know what the hell is going on. The tech folks apparently do not communicate with the network operations center staff and the network operations center staff apparently do not communicate with help desk operators, And no one communicates with the customers -a marked contrast from the telephone company's mode of operation. (Gee! Was that a run-on sentance?) Perhaps I've been spoiled by the likes of Qwest (what a stupid name for a company) and Frontier Communications which offer network status web pages with schedules for maintenance, outages, and etc. CableOne has none of that from what I can tell. I'm left with the distinct impression that the company does maintenance whenever they damn well please without any communication with the customers or with their very own help desk operators. I subscribed to the service in December of 2007. Since that time there have been four unannounced outages that I've noticed. The most recent was for a half hour this evening. One of the four outages was due to a moron who drove over a telco junction box -draging a fair amout of cable along with him. That was a hit (the phone box) and run incident -obviously beyond the control of the cable company. From my experience, CableOne has good customer service oriented installers and help desk operators. What the company Lacks and Desperately Needs is C O M M U N I C A T I O N -both internally and especially Externally. There needs to be an internal network status web site and proactive email communication with customers regarding planned and unexpected network outages. The lack of internal communication Must be addressed. The network operations center people need to know what the hell is going on with their network and they need to communicate that information to their help desk support people as well as posting the information to a network status web site where customers can have the option of receiving automated status email messages. Regarding the leased modems (mine is called a Motorola Surfboard) the customers are provided no means of configuring the device. That includes setting the correct date and time. Yes, CableOne, we are no longer in the year 19frickin70. Get a clue. What I'm bothered by today is that, after this latest outage, the IP address obtained by my computer is way outside of the DHCP range the modem is supposed to provide. I don't know where the hell this IP address is coming from. I feel sorry for all the other users who have installed routers behind their crappy cable modems. Good luck getting your configurations straight. It should be noted that CableOne Does allow customers to provide their own modems from a select group of approved modems. It's difficult to commit to making the purchase though when the service is so spotty that I'm not sure whether or not I will remain a customer. Have a nice day. (I began working professionally in the information technology field in 1994. Since that time, I've had a total of seven years away from that field. I currently work within it. Perhaps that will qualify my sentiments somewhat for your sake, dear reader.)

I've used them for 3+ years only because there's not another option. They're ok for the most part, unless you decide to call their customer service... Everytime I've had an issue, they treat my like I have no clue what I'm talking about. Their representatives are really uneducated on the subject matter and have very little knowledge when dealing with internet problems. I've always had to call at least twice before I get an issue resolved. Also, a lot of them are inconsiderate and I've even had people laughing in the background and make comments about me while I'm trying to get something fixed. Most of their representatives will not listen to what you say, even when you repeat it many times and explain you have text files showing information of where problems are occurring. They honestly don't care. If you don't have problems with your connection, they're a good service.

I have used cableone's internet service for years. This year the internet consistantly goes down every day. Working with cable one has not resolved this issue. One whole month it was down with 3 visits from cable representatives. That was resloved, but after that our cable service is constantly disconnecting. We were told that we might receive a free month service, but did not receive one. I would change internet service in a heartbeat, if it was available!!!

Good customer service so far. No down time in 6 months. Good dl speed. Average pricing. I have had Phenix Cable DSL.....OK. Bellsouth DSL...sucks. And Cableone is great. The price is pretty much standard.

I've used CableOne for 5+ years and have probably experienced downtime no more than a few times. They are totally reliable and customer friendly.

OMG!!!! They suck! They will talk to you like you're an idiot, overcharge the hell out of you and expect you to take it and like it! NO.......

Show Low, Arizona has THE WORST broadband internet service! My serivce is sooo slow that my mail server times-out on a regular basis. The local office keeps saying they are working on the problem but they have been saying that since the beginning of the year. Just tried uploading a file from my website and WS FTP tells me the speed is 2k per second. Disgusting!!

I love cableone internet. I connect a 1 meg and they have only had 1 down day in a year. Also when you call them they will always cut you a deal if you tell them you are thinking about canceling.

I pay 39.95 for 500k access time...not bad as I look at other companies. They give me a break with my TV Cable for ordering both. my bill after fees and service is 82.83 so about 41. per cable and 41 for limited tv cable. My only 1 complaint is that I only watch 1 program on cable and that is Fox News the only fair and balanced news show available today. If you are a Liberal Democrat and want your TV anchors to tell you how to think CNN CNBC MSNBC are free. But if you want news that is fair and has truth in it then you have to pay for it which isnt fair at all. They should give you fox news for the same price as the others.

The channel line-up is fine, but you have to get digital cable to get The Biography Channel, Hall-Mark, Soap-Net, Boomerang, Fox Movie Channel and others. My friend has another cable company and she gets Hall-Mark and Soap-Net on her regular cable without paying extra. CableOne will also not inform it's customers when they are doing any service work that would interfere with it's all it's customers. When they changed it's channel line-up, they neglected to tell their customers the new line-up. Also if digital is supposed to be so great, why do we need a box? With regular cable we don't. I can't record programs like I used to with digital. As with any cable company the rates do go up, but I'd rather have cable than Dish. It's the only cable company I get where I live. I wish we had another one for competition so I could compare and contrast to see which would be better. That was on the cable television as for the internet except for a glitch in the email that was fixed. It's been faster than any other provider, most especially AOHell. Sometimes it's slow, but nothing like the piece of crap AOLHell. If Internet Explorer isn't working I just restart my computer and it works fine usually. Websites download much faster.