I had been with Directv for 6 years and at the same time I had dish, Last month I decided to give comcast a chance, since they have two channels from my country I was watching one on Directv and the other on dish. The csr was very polite and explain everything to me in detail. She said; "Im going to give you the digital preferred package for $39.99 plus a HD DVR box for free and the second one for $5.00 a month. Ohh my supervisor just told me that I could give you Comcast Latino for free for a year which is regularly at $9.99 monthly and FREE installation." I had to confessed that I was thrilled because I was going to save almost 25 dollars compared with what I had with Directv and dish all-together. The day came, the technician (contractor) was on time and installed everything, then 5 days later the problem started. My signal was getting frozen and/or pixelated, I called technical support an they schedule a service tech visit. however she suggested me to have a total protection plan $1.99 because the visit was going to cost me $25.00. I agreed, then she tried to add it to my account and finally couldn't. Then she advised me to tell the tech to add it to my account while he was there. He couldn't add it either. Five days after I recived a call from a crs telling me that they couldn't add total protection to my account becuase I had the latino package for free, if I wanted I had to payu for those channels. I later called and I talk with someone else, this person says that I could do it but he wasn't able to add it at that time, so he suggested me to wait for one of his supervisors call to get this fixed. Well My first bill came $87.00 and there was a $27.00 fee for RE-CONNECTION. I didn;t say anything I paid my bill on time, then my second bill arrived, what a surprise $124.00 for my service. What? I said. I called customer service, and they cpuldn't find answer to my questions, They said that my paln was not $39.99 but $51.99 plus $14.99 for each hd dvr, then that person wanted to get rid of me, so she transfered me to another departemnt etc etc. Finally they didn't know who promised me that price. (on my order there is the code that identifies that representative, and they refused to investigate it) there were no supervisor available, I have to pay $42.00 that at first they said it was a prorated for the time I used cable this month, then they said it was for the boxes rent (I thought that 14.99 plus 14.99 equals 29.98 and not 44, well those are their math skills) In conclusion I paid $120.00 for a month of crap tv, then I decided to come back to directv (I'm gping to leave dish behind for a while) for 62 plus taxes for a year.
Ohh before I forget for COmcast people RECONNECTION means the same as Installation. As far as I know re connection is when you connect something that used to be connected, am I wrong? and I have never had cable before, this was my first and last time, at least for comcast. LET ALL YOUR FIRENDS KNOW ABOUT THIS CRAP

Do not ever get Comcast!!!!

Trust me on this one.

sorry and I've never done one of these before...
I'm in the western burbs of Chicago. 30 min out...
cable is great... it fluctuates and goes in and out occasionally.
but the email.

my father is what you would call unsophisticated when it comes to tec. that said

seance switching email systems to "smart zone" the email service has gotten worse and worse. load times of as much as 5 minutes with cable high speed internet.

the email system is unacceptable. and my father is questioning how many work hours of consulting work he now has to redo. his estimates started at 600, roughly 4 monthes. he lost his entire INBOX roughly 4 years worth of contacts and correspondence. he is now questioning whether he can get paid over the next couple months. and will be unprepared for his teleconference with India tomorrow. whether he can keep this account or not is questionable. but he is able to do about 2-3 projects a year. my mother and father are now asking me to support them while my father finds other work.
in reading recent web reviews and blogs. there are several others in the Chicago land area having this same problem. yet when I call comcast they say there is no problem.
no problem? and I'm asking whether I should move my parents into my living room.

Like several people on here, that I took the time to read their reviews, I was suckered in to Comcast with a reasonable TV (Dish) alternative. After getting the first 6 months at a reasonable rate, the bill skyrocketed to ridiculous amounts. In order to curb this a bit, I called to see if there was another deal I could participate in or if I could downgrade the service to keep the cost low. When the options were given, I ended up with their 3-way B.S. plan. After realizing that this is costing me more than is fair and more than I can afford as a student, I have since canceled the service.

My long winded story of poor customer service begins here:

Initially, I spoke with someone locally, which was pleasant. Then, I was treated to some of the worst customer service in the history of customer service. It's so bad that it shouldn't be allowed to be called "customer service." The installation tech was late to come install the box initially and didn't have a DVR that worked. He made several phone calls and I then had to wait an additional hour for another tech to arrive with working equipment. After installation, I noted that the box that was installed was not working properly. Several hours over several phone calls to "customer service" ("Unplug the box....I'm sending a bullet, etc.) were getting me nowhere, I demanded that they bring a new box to me. The earliest that they could schedule this was 7 days later. Meanwhile, I was getting charged for the cable services because I was able to access half of the channels. To resolve these billing issues required 3 additional phone calls. The settling of late fees and other such nonsense was like pulling teeth. Remember that these places don't have humans answer the phone, you have to speak to a machine first and then wait on hold. Some hold times were 30-40 minutes.

Each of the installation techs that visited my apartment (3 in total) had less than a full personality. Between all 3, I think there might have been a half of one. I was treated rudely by the very first because I complained to him that I had waited all day for him and he was considerably tardy. And that when he was done, the job really wasn't completed and I would have to wait additional time into the evening to get another piece of equipment. The other 2, I could tell didn't want to make eye contact with me or engage in polite or civil conversation. Oh well, it's done and I moved on...

After setting up for the 3-way plan (or whatever it's called) I was instructed to make an appointment to have the internet installed. I was pleasantly surprised to see him on time, though I received a phone call from Comcast while the tech and his trainee were installing my modem to ask if it was ok if they came early. When I said that they had already arrived, I was treated with incredulity and was asked if she could speak with the tech to verify. WHAT? I said they were here, why would I lie?

So now, I am going along OK, but getting annoyed that I am paying more for an HD box that I did not order because I should have to drive and exchange the box out because now they have the non-HD boxes in stock. Perhaps they could have brought the non-HD box with modem and installed it. Why did I have the HD box to begin with? Have I been paying extra for equipment that I didn't want or can't use? Yes, but "it's only $5 a month..." Screw that! I shouldn't have to pay for equipment that I didn't order nor can I use. Turns out they installed the HD tuner because they didn't have the "simpler" boxes.

So now, I want to pay my bill online. It requires a PIN to activate which they can mail to you over the course of 5-7 business days. "What? All I want to do is pay my bill and you're giving me this illusion of security...what a crock!"

After stewing for several months about how many times I felt wronged, I canceled the service and will be going without cable channels until I move to another location or Fiberoptics gets installed. After making the 30 minute phone call to cancel service, I received several additional calls from Comcast. The first was to confirm that I did cancel and to verify reasons for the cancellation. Nice, they called to verify, but I had to correct some of the information that was relayed to me. The very same agent then tried to sell me service with their company again. "Huh?" The second phone call was to settle the debt on my account. "What?" I was paid up through Feb 6th. "Why am I getting billed for $340+ for back time and the future." Collection guys are RARELY friendly. That was another 20 minute phone call to explain that I had canceled and that I would be returning their equipment within the first week of cancellation. It was a mere 5 days since cancellation and this nasty collection call was placed to my phone.

Returned the equipment today. Waited an hour in line to drop the stuff off, but ensured with the friendly agent that I would not be billed for equipment gone missing, since I had heard horror stories in the past (and according to this site, they are not unfounded). He assured me that it was taken care of. Bravo to him, he was friendly! But the hour waiting in line was very similar to the old days of the DMV, where the people blatantly take breaks while the line continues to get longer and longer.

Why am I inflamed? Well, I suppose it's because I never received such treatment from DirecTV. They were reasonably priced and the equipment was new. When they promised phone calls back, I received them. The equipment never failed and when I had to cancel them due to a move, they provided a box and return postage for the DVR that I was leasing. I even received a pleasant phone call to let me know that they had received the box. My experience with AT&T for phone and DSL, I have had customer service people that carry on pleasant conversations and mend the issues quickly, some were even caused by me and I never felt like they cared who's fault it was, they just wanted to get the issue fixed. That's customer service!

Sorry for the long winded review here, but I feel like good customer service should be a staple in any business that takes money from a clientele. So, I now compliment those people that treat me right and I will complain about those that don't.

Steer clear of Comcast if at all possible, unless you don't care what you spend and don't mind being treated like piece of $hi*.

THE WORRST CABLE, INTERNET, PHONE PROVIDER EVER!!!! CUSTOMER SERVICE, TECHNICIANS, OPERATORS EVERYONE SUCKS!!!!!!! IF.... YOU CAN USE ANOTHER COMPANY DO SO. STRESS NOT WORST THE POTENTIAL DOLLAR SAVINGS YOU CAN GET WITH A BUNDLE!!!!!!

AWFUL!!! AWFUL!! AWFUL!! STAY AS FAR AWAY FROM COMCAST AS YOU CAN. They are untimely, unorganized, and above all else, have the WORST customer service I have ever experienced. I initially planned on transferring my service to my new home. First, they were unable to locate my home on the system and continually told me that my address wasn't an actual home. After SEVERAL hours speaking with a customer representative on THREE different occasions I decided to just cancel my service with them. Each time I spoke with a rep. they told me they'd "personally look after this problem" and "call me back." Needless to say, NO REP called me back as promised, hence my follow up phone calls and re-explanation of my situation. This occurred two weeks into the billing cycle which I already paid for. So, upon canceling I then had to pull teeth to get my one month's worth of service credited and paid back to me since i didn't have service for a month. After several months from the initial cancellation to the account I finally received my check.


I cannot even begin to tell you how terrible their customer service is. If you're looking for great customer service, affordable prices, and reliable services...I would go with DIRECTV. Save you time, patience, and money and stay away from Comcast.

The worst customer service!!!
installers do not show up on scheduled time. after the installer finishes his job the cable and tv box do not operate, sales personnel as well as technicians do not take their jobs seriously!!! overall, the company plays games and does a poorly job in assisting its customers!

Triple-Play = Triple headache.

My housemates and I have subscribed to Comcast for 2 years now. We needed a phone line for our security system to work so we signed up for Comcast Triple Play, as it seemed like the best value for our money.

Phone
For the first 5 months or so our phone would randomly stop having a dial tone. And we were told we couldnt have it set up for the other jacks in the house to work without being charged additional fees. After 3 service calls (none which EVER came in the 3 hour time window), we finally had a wonderful service man fix the problem and set our jacks to work properly.

Cable
We have had to make multiple calls about our cable service... the worst being when our DVR decided to reset itself and we needed a password that no one at Comcast could tell us! They made me try 3 passwords, but apparently after 3 tries you are locked out? And we had to get a new box, which meant another service call, which meant another 3+ hours wasted waiting for them to show up and fix. Not to mention that the service lady was rude and insisted I had a different box than the one I had.

Internet
This is the most terrible "high speed internet" ever. We have had an intermittent connection for the entire time, and our comcast rented router which we pay to rent each month cuts the speed from 100 kbps to 54 kbps! We have made 5 service calls THIS MONTH ALONE, and they have tried everything to fix it but refuse to give us a new router.

F- overall, completely NOT worth the headache. ESPECIALLY after the rates increase after the first year. I dont care how many free On-Demand movies they offer us... its no consolation when none of their crap works.

*Note--I have not detailed all the issues we have had with our service in this review*

Comcast has just gotten worse and worse over the years. I have their high speed internet and the most basic cable you can get (a.k.a. I get basic channels, discovery, tbs and MTV). I am about to take on 21 credit hours for school and have a hard time with turning the TV off so I decided to cancel my basic cable which costs $13.50/month. I just called and was informed that if I cancel my cable then my internet will cost $12.00 more per month for a whopping $54.95/month.
Their system is absolutely ludicrous. What happened to the days when companies went to bat for you instead of screwing you in any way they can? And the worst part is that they can get away with it! The only other option for internet in my area is Qwest which I can't get at my apartment.
Furthermore I am a student therefore internet is a necessity (yes I could use the internet at school but I am 25 and engaged...I don't think my fiance would appreciate me living at school anymore than I already do). Where is the deal for students?

P.S. Don't shop at Christy Sports...they will only screw you as well. When all else fails get anything and everything from "Mom and Pop".

I PAY FOR A SERVICE MONTLY AND ONLY RECEIVE A PARTIAL MONTH WORTH ON INTERNET THE REST OF THE TIME IT'S DOWN. WHAT'S WORSE OS I HAVE DELT WITH BOMBCAST FOR OVER FIVE YEARS. GUESS WHO'S GETTING VERIZON!

Hi! I am happy to inform everyone that COMCAST LIVE CHAT support for cable is now available especially in the West Division. I can assure you guys that this method of expressing our concerns is one of the best in the country and the customer service is really great. The agents are courteous and really nice and helpful. Believe me! I am one of the many satisfied people who have conctacted them thru chat!!! And this one is much cheaper that calling.

Something has to give up. I will before going crazy about all the bad experience with CRAPcast. Service phones not getting returned. Overbilling. Without a land phone line for 1+ week (even Flintstone

would have it fixed faster). Phone that displays income calls without a 1+... dial some of the #'s back and listen to "you must first dial a 1 when... Field tech's with 2 left hands.

Uff, I feel better allready knowing that I'm not alone.

I've been a Comcast subscriber for 3 years now with digtial cable TV and their high speed internet service. The only problem I've had with the digital TV service is the On Demand service fails every so often with a "Communication Error". It has a failure code but when I call for service they don't know what that means. They always tell me to unplug the digital converter box and plug it back in. This usually fixes the issue.

However, my main complaint it their high speed internet service. For 3 years, my modem would lose connectivity 2 or 3 times a day and it would require a reboot each time it lost connection. This went on for 3 years, with many service calls....however, no technician ever responded to any of the service calls. The technicians would always call prior to responding and ask if the service was working at that time. When we replied that yes, it was working, the technician would always reply that there was no sense in coming out as they couldn't troubleshoot an intermittent problem. Three years of this, I contacted Comcast and told them that they had to fix the issues. A tech did come out and he check the internal wiring...which is minimal. He replaced the outside wire from the pedestal to the house and this reduced the failures. Instead of losing connective 2 or 3 times a day, we know lose connectivity once a week or so.

With the recent rate increases and loss of channels I decided to pressure Comcast to permanently fix my internet connectivity issue. They dispatched another tech out who said the same thing as the tech a couple of months before, that the signal out at the pedestal was "not right", and the problem isn't in the house. They dispatched another tech who worked out at the pedestal for some time. The next day we lost connectivity again. And, it has lost it twice since then.

I contacted Comcast yesterday to ask what it would take for them to resolve the issue to provide the quality of service that I am paying for. The customer service rep replied, "What do you want us to do about it?" He stated that they've already had 3 techs look at it so it wasn't going to get any better than what it is.

We live in a residential area. I would expect signal issues out in rural areas, but not where we live. There are a lot of satellite TV dishes in my neighborhood. I would switch in a minute, unfortunately, Comcast is the only high speed internet provider in my area as I am too far from the CO office for DSL and FIOS isn't available yet. However, once Verizon pulls that service into my neighborhood I will be so happy to give Comcast a call.

I have had Comcast for about 2yrs now. It has been a great experience. The fact that my son dropped the remote in the crapper and it would work. I brought into a local service center (What other company has those?)and they handed me a new one.

When I signed up they went over the service's with me and the price the quoted was the price I got. The biggest thing that I liked about Comcast was the fact the people I talk to when I call there are local. They don't outsource there jobs to the cheapest labor states.

Just me 2 cents,

Thanks

We recently received a notice that they were "reorganizing" their channel line-up.  What that means is that they moved many of our channels to digital channels that we don't receive on our tv so basically we are paying for channels that are not there.  I have called, emailed and live chatted in total 5 times and all 5 times I have received a completely different answer.  I have been quoted prices, then offered a free box and when I contacted them to see when I could expect my box I was told that I would have to pay for it and they would only give me free shipping.  There word is no good and they are making very underhanded moves.  Supposedly they were offering "deals" for this change although (at least in my area) none of these "deals" were ever advertised and it isn't until I started to rant and rave that they were offered (and then the very next day un-offered).

It is obvious that Comcast is trying to make back lost money and the only way to do that is to fleece the customers who are loyal to them. In this economy one of the first things to go is luxury cable. Comcast wants to make up for their losses by this conveniently-timed channel move. How interesting that this move comes around the same time as the Analog to Digital TV switch in order to confuse unsuspecting customers.

So now they are saying that I have to rent a digital box to watch the channel I am already paying extra for (we have extended basic analog cable plus HBO) and in the mean time we are continuing to pay for HBO but cannot watch it until they "resolve" this issue which entails me continuing to contact them and hearing an entirely new answer each time.

It is apparent this is a quick money-making scheme because there are no straight answers from Comcast and all this "free space" that they are supposedly opening up by moving all the channels to box-only viewing seems like a scheme as well.

They are taking us back 20 years to the days of renting boxes to earn some extra money off of each customer.

I will be looking for a new cable company and I will advise others to do this as well. It is a stupid move on their part to lose so many monthly subscribers for the sake of a few dollars more per month.

It seems this is a nationwide scam. The experience that I have had is basically on the verge of blatant fraud (I won't go into details here but I have everything well documented). I wonder if a class-action suit will be in their future.

So I beg to differ with their motto, Comcast DOESN'T care...they're CRAPtastic.

Bought a brand new Motorola modem about a year ago. Used it with no problem. Recently moved and switched to Comcast and brought my modem with me. Worked fine for two weeks, then went off line. Spent 30 minutes on the phone with an unhelpful tech. I was told that my modems MAC ID was registered to another individual. Next day, my wife called, was told that they'd take care of it, and our service was up again that morning. One week later, the service went down again and were told that it was a MAC ID issue. We had to get a new modem to get our internet to work. No one is able to tell us how the modem that we bought, brand-new, still shrink-wrapped, was registered to another individual. We spent nearly 2 hours on the phone trying to fix the problem. Not a happy customer.

Second update: Comcast's high speed internet is now s-slower! I hate f'ing waste time on the surf the web. Ugh! But this cable bill is not bad.

Comcast offers much lower internet speeds than Cablevision and for a much higher price than Cablevision.

If you want business internet, then the starter package (the lowest costing one) from Comcast is 6Mbps/1Mbps speed that 1 Mbps is upload is is very low for hosting a website from your home web server. The set up cost is $250 (after speaking with a rep on the phone) , while Cablevision offers 30Mbps/5Mbps speed for only around $45 setup cost for Business internet, and for a lower monthly cost than what Comcast charghes.

The customer service on the phone is also very poor with Comcast.

I want to move back to an area serviced by Cablevision and not by Comcast.

Having had both DirecTV and then Comcast, I actually like DirecTV better, more channels at a cheaper price and the service folks were much better. I did find the Comcast High Speed Internet service better than Quest DSL, but it is by no means what was advertised when I first signed on.

Because of my growing dissatisfaction with the internet service, I recently started monitoring my internet performance and found the best rate I can achieve is about 850 Kps, a service originally advertised two years ago as 1.6 Mps capability. When I questioned an on-line service rep, he explained that the advertised 1.6 Mps rate is not guaranteed - it merely meant that in some areas it is capable of achieving that higher rate. Then he had the gall to say that I should be getting a rate better than 850, so it must be "my equipment" was the problem. I was not a happy camper after that conversation.

Recently, I happened to be talking with a Comcast field tech and after our conversation I was, for the first time, able to understand why my neighborhood got such crappie connection rates.

Our housing development's utility services are all underground, which includes a pre-1975 cable technology. When Comcast put in the "new" digital box outside our development, they did not replace the old underground aluminum coaxial cables, a cable that has not been on the market since the late 1970's. To compound the problem, in most cases Comcast didn't even run new cable from the street (also underground) to the house. In my case, they did run the new cable from the street because they couldn't find the old cable.

Well anyway, according to the field tech, no matter how hard Comcast tries to ramp-up the speed, we will never exceed 1 mps because the bottle neck is the old underground cable - which is real funny because Comcast has this new campaign to hard sell me on signing up for this 3 new levels of high speed internet services, each level has a higher Mps rate - the highest is now 56 Mps. I guess you can imagine what I told the salesperson what to do with "that new service."

Everyone I know that has Comcast hates it, but I have had nothing but excellent experiences.

The cable TV wasn't a problem (as it shouldn't be with any cable company), but I am absolutely disgusted by this company's service. And after reading other customer reviews, it is clear to me that they are a horrible cable company! After moving from college, I disconnected my comcast service, but was told I had to DRIVE my cable box to the closest office in Frankfort, Indiana since my local office (Lafayette, IN) has now closed. I refused to drive an hour out of the way so Comcast told me to mail the cablebox to Frankfort. I followed up by calling to verify my box was received, but no one seemed to know where it was. The only thing they could tell me was that they THINK Frankfort received the box since I hadn't been charged for the box yet. About two months later I get a collection agency notice for an equipment charge. By this time it had been about 6 months of time lost over the phones and getting no help because none of the customer service reps knew what was going on and didn't want to help me. They kept either switching me to different departments, telling me to contact local office which were always closed at the time, or would take a message but never followed up with me. Finally (after I had to get nasty) they told me that apparently Frankfort received the box, but sent it back to the Lafayette office in which time my account was never accredited. I was happy this issue was finally resolved, but now I was being persued my a collection agency. I informed them of the collection notice and asked what I could do to get it resolved and they said, "Well, can't you just send them a bank statement?". Are you kidding me?! I tried to explain that it was much more complicated than this, but he acted like he didn't understand because I am assuming he again did not want to deal with the situation! Excuse me, but this was THEIR FAULT, they should fix it, but instead I will be spending another month of my precious time fixing this problem myself. Do not, I repeat, DO NOT get service through Comcast!

Sorry to spoil the party. We have comcast in virginia. It is working fine. Nothing is perfect, but they are "better than the phone company."

Worst piece of crap ever, Ive seen bad customer service but this guys break all limits. I signed with them in sept 2008, for a special after purchasing a hd tv. I was supposed to get free instalation, it was charged, my bill was ment to be 39.99 per month but they still charged 57,93 over some made up charges bullshit that i couldnt understand, dont go for them, you r not getting a deal with them, its all hidden charges. Customer service is very rude, lucky they are on the phone, had it been in person im pretty sure they would have a couple of teeth broken.

I live in a small town but very near larger cities. Why can't Comcast tell me when they will update us to digital?

truely the WORST FRICKIN` CABLE / INTERET I HAVE HAD YET....WELL EXCEPT FOR AT& T....
WISH I WAS BACK IN TAMPA !!!!
BRIGHTHOUSE TOTALLY ROCKED !!!!!

i own a sweet little clothing store in eugene, oregon and switched to comcast two months ago after 11 years with qwest. what a horrible mistake! yesterday we had our first 'outage', which lasted three hours- during which my employees could not accept credit cards nor access our surveillance system. i've spoken to six different peeps before being transferred to the right one - only to have her tell me the situation did not warrant letting me out of my contract! they generously offered to waive that cancellation fee if i would pay a $250 installation charge (the installation was billed as free on my contract). i'm completely blown away at their disregard for my employees' safety and my business' prosperity. please call kristin yates directly at #(503) 617 1152 to inquire why the safety of employees at Sweet Potato Pie is not of concern to them. I explained that our downtown area is having DAILY armed robberies, and that my employees were in danger without security. still, not enough to end my contract without me paying for it. i'll pay and so will they - i'm already on facebnook asking everyone to call kristin yates, and i hope you will, too! they can't treat people like this and stay in business!

I pay 150 dollars a month for comcast HD and internet service. The HD is only in HD when nothing interesting is on (for example, the Super Bowl last season was only in HD during the pre-game... THE SUPER BOWL WAS NOT IN HD?!?!?!?! Common! We called and asked why, and they responded: "The HD channels are determined by the area you live in."...wait... Doesn't the commercial say that Comcast has more HD channels in ANY city at ANY time than Direct TV?? This is total BS). The internet is streaming at 54 kbps, I have excellent signal... And it took almost 3 minutes to load this page. This page is not that complicated, and it took almost three minutes...Wow. We also called about this one, and they sent a guy over who told us that the internet was fine. Um, no its not! When I connect my laptop to any other wireless signal, it works perfectly. We suspected our modem, and told them that as well, but they told us our modem was fine... once again, no its not! I'm very displeased with the service I am receiving. I rate Comcast 0 stars (actually, Rateitall forced me to at least give a rating of 1 star, so nvm). Do not purchase Comcast!!!!!

I pay almost 70 dollars a month for internet service that works when it wants at best. I called to have it fixed and they said they would said out a tech. Two weeks later by the way. When i asked for a credit to my account I was told no way. Oh ya, this was after I already got rid of there cable service. I would highly recommend Direct TV for your cable service and any one you can find besides Comcast for internet. If doesn't work at the speeds they claim half the time anyways.

We filed a complaint with the BBB because Comcast is so terrible. We did receive two months free after they finally fixed the problem when confronted with a BBB complaint. But what do you know? Now we have a small increase on one of the sections of our bill now that our two free months are over! They'll make up for it, I'm sure! ;)
DO NOT USE COMCAST!

Just moved to D.C. from Florida and went online to order Comcast service. I live in a condo complex where a friend of mine lives who has his cable/internet thru Comcast. Found a special called the Double Play (cable/internet w/free modem). You have to order the modem online with a credit card (you get a mail-in rebate with the order....so much for FREE) then call the Comcast 1-888 number to schedule install service. Start to finish this process took 55 minutes, but after 3 separate calls and 6 different cust svc reps.
On the first call, the rep asked for my confirmation #, but could not find my order, so she forwarded me to a local office. I guess because I was calling using a FL number, she sent me to a Sarasota office. The next rep asked me for my address instead of conf # because she couldn't use the conf #. What?? Once she realized I lived in D.C. she decided to transfer me to someone else. Once on hold, I said F-this and hung up to call again and talk to someone else. This time I got someone who sounded a little more competent, but this time wanted my phone number to find the order. ??? Then proceeded to be unable to find my address in order to process the order. She kept asking me what I had ordered. (Even though you've gone to the trouble to go online via the Comcast website, the Comcast svc rep cannot see what you've ordered.) What the hell? They don't have the technology to see this information?? After being placed on hold for about 10 min, she came back and said she couldn't find my address so I would have to call 1-800-COMCAST. Again, I was connected to someone in FL who (after a long hold) forwarded me to someone in MD who then (after a long hold) forwarded me to another rep who handles the DC area. This company is a joke.
Again, this person was unable to see what I had specifically ordered. Although she did extend the $66/month special for a year for me. They charge over $15 for a HD/DVR. Ripoff!!! I was finally able to get a solid date for the install, although I'm fearful of going thru what alishadugger when through below. I knew to moving up here that there were a million horror stories about this company and was not looking at all forward to having to use them for service. Hopefully within the next year, FIOS will be available in my area and I can drop this company like a lead turd before my special runs out otherwise my service will jump to over $130/month. Someone really needs to shut this company down.

they are a ripoff. they get you anyway they can. they changed some of the channels from regular to digital and now in order for me to get them again on my bedroom tv i have to either pay for a converter each month or another box for my bedroom which is more money each month. we already pay am arm and a leg for all three services. i think that since they are going to switch channels to digital they should offer the box and converter at no extra charge each month. also there customer service sucks it takes days for anyone to get back to you and they talk to you like you are a kid.

They have monopoly down here in S.W. Florida. They are overpriced and the service provided is poor. Try and get Customer Service by phone and you will see what I mean. There cervice goes down frequently and you still have to pay for it. DO NOT get the "Triple Play" program unless you have a cell phone also - Because once your "comcast service" goes down, then you have no PHONE either. I only wish they were not the only Cable Provider here in S.W.Florida.

I am seriously debating switching to verizon dsl as it's about the only other option that I have for hi speed other than comcast. The problem that I have with comcast is their rate increases. I just have internet with them and paying $49.95 but next month it's going up 10 bucks to $59.95 which imo is way too much of an increase all at once and if I do continue to stay it will cost me an extra $120 a year for their crappy service. I mean don't get me wrong when it works it's great just sometimes it goes out and I feel like your already paying a lot for it they need to give you a backup which they do but it's dial up and you have to pay extra for that, I don't have home phone just my cell which a lot of people are doing nowadays. If I continue to stay I'll be paying $60 month but if I switch I could be saving $25 month which is $300 year and that is enough to get me to do the switch. Also it appears that verizon doesn't charge for their modem which I do own my cable modem and I've had it long enough more to have paid for itself from what I would've gave comcast to use theirs. I'd really love to have fios but it's not available here.

I have had Comcast at three different addresses over the previous few years and have not found a single good thing to say about them yet. Their customer service is extremely poor and at times simply rude. They can certainly start service for a new account but 3 times have failed to disconnect service on the requested date, continued to charge my account without my knowledge, then refuse to backdate to the originally requested cutoff date. They continually show "no evidence you had called to shut off service" but always have the date you requested transfer to new service during the SAME PHONE CALL. I finally live in an area where another provider is available and am in the process or transferring now. Not to mention that if you have a problem the tech can't solve on the phone their reply is to have a supervisor call you within twenty four hours. For people who work this option fails.

I've had Comcast for three years unfortunately and have had ridiculous amounts of problems. The internet cutting out is a NORMAL thing for my household and we regularly have to unplug, replug, restart. On average, I'd say it cuts out about 6 times a week. My apartment has been serviced numerous times about the problem but they seem to be unable or unwilling to actually FIX the problem. I recently saw a Comcast commercial with a man dancing. The advertisement was "Embarrass yourself a whole lot faster...sign up for Comcast...blah blah blah" and I couldn't help but think that that's exactly what you'll be doing if you sign up for their service...embarrassing yourself. If I had any other choice I would not use Comcast again. Ever.

worst piece of crap in thw world!!! ui was on hold for over an hour and a half trying to get one stupid fuckin box activated when the technician shouldve been the one tod o so , this company is absolutely ridiculous and how the hell are they still in bussiness? beats the hell out of me. i would give it a 0 star but 11 is the lowest.

On September 1, 2008, I moved into a new residence and called Comcast to have my service transferred. I got an appointment for Sept. 15, 2008 from 2-5pm, which I believe is ridiculous honestly, a 2 week wait on a transfer of services? On Sept 15, 2008, a Comcast technician was schedule to transfer my existing cable services to my new residence. On that day (Sept 15, 2008) at 1:30pm, I called to confirm my appointment, which was successfully made. My scheduled appointment time was from 2-5 as you may already know. Therefore, I took time off work in order to be there for the technician. 4:08 pm, I called Comcast because I still had not seen or heard from the technician and wanted to check his estimated time of arrival. I was informed by the agent that the technician was en-route to my location would arrive "shortly". So I waited. At 4:57, there still was not a technician in my home for my scheduled time. I had not received a call informing me that he was running behind schedule, not even a courtesy call. So I called Comcast yet again to find the ETA for the technician. I was then again informed that the technician was running behind on his previous ticket and that he would be at my residence shortly. What is shortly? Shortly is not a time, you shouldn't tell people that. So again, I just hung up and accepted the information that was given to me. 5:30pm rolls around and there is still not a technician at my home nor a phone call to let me know what the status of my scheduled job was. So I called Comcast yet again. I was still told, the technician will be arriving shortly. Being naive and accepting this information again, I waited for the arrival of your technician. 6:27 comes and to no surprise, there is still no one at my home to install my services and there is no phone call either. Which has really upset me because I could have stayed at work and gotten paid for being at work. I get home every day at 6:30, therefore, I would have been home and the technician still hadn't been there yet. So not I am out of 6 hours of pay at my job and still have no cable, internet or phone. 6:27 I call Comcast again. Now I am just furious because the first phone call to your company informed me that the technician was on his way to my home but 3 phone calls later reveal that he is still at his previous job site! It is procedure for your agents to give your customers false information? Despite that, they still told me "He will be arriving shortly". 7:30 pm arrives and goes, 9:10 pm comes and goes, still no phone call, still no technician. 10:00 comes and goes as well and still no word. 10:30 finally comes and I've pretty much had enough. I finally talk to a call center rep and she tells me that the technician has cancelled the ticket and rescheduled the job for this morning (Sept. 16, 2008) from 8 - 12? WHAT? Who gave him permission to do this? Who did he speak to, who told him I would be home? I work for a living. Is it normal for your technicians to cancel a job, not inform the customer of those changes and reschedule a job without the consent of the customer or finding a agreeable date? I am disgusted with how this situation was handled and to add insult to injury. I called Comcast this morning to set up a new date and they had the nerve to give me Sept 25, 2008. ANOTHER 2 WEEKS, you can't possibly be serious. After COMCAST'S screw up, I have to wait yet another 2 weeks to get an installation date, after you rescheduled it without my approval and after you missed out scheduled appointment? How dare you? Is this what Customer Service is to Comcast. Crediting my account a measly $20.00 for your "On Time Guarantee". I missed 6 hours of work waiting for your technician. I make more $20.00 in an hour, that is not satisfying me at all. Something needs to be done to rectify this situation as soon as possible and not in 2 weeks.

I would give a negative rating if I could. Almost ALL of the below reviews regarding cable apply to me. I have never been so frustrated with a provider of any sort. Horrible service, horrible, hardware, horrible response times...just HORRIBLE.

PS- Plan on a hold time of 40 minutes or more EACH time you call.

i had comcast forever. well over the past 2 yrs i started watching UFC and would rent it every month. well last yr when i would rent it it wouldnt come through my TV the screen would go black and wne i would call they would say my box is bad..well i changed my box 4 times and missed 4 months of renting. the only good thing was they took the price off of the event...well i then called them to get dvr in my house..they told me my bill would go from 159 a mont to 189 a month i said thats fine whatever i jsut want dvr...well i took my old boxes tot he store and got the dvr boxes and when i brought them home hooked them up 2 didnt work. (i got 3) i called them and told them and they said im sry sounds like you got borken boxes to return them. that was it i told them off and got rid of them..i now have fios and i love it i get more for such a cheaper price i pay 114 a month and get more then what i got with comcast figure that out.

Comcast is definitely evil like others have been saying.
We called well in advance to set up internet service at my new address and still got a installation date set at 2 weeks after we moved in. I woke up early the day of installation to make sure Id be up when they came (anytime between 8 and 11am). Well by the time noon rolled around my boyfriend called them to see what was up. They asked hadnt we gotten their email confirming the change of installation date for the next Friday. How are you supposed to get an email when you dont have internet???
So to make things right they bumped the new installation date to the coming up Wednesday and asked what times were good for us. I wouldnt be there all day but my boyfriend would be there until 5 so they said theyd be there before 5.
Guess what? They didnt show. Again. So my boyfriend called around 4:45 asking where the installation guys were and that he wouldnt be there much longer, reminding them of the time they said theyd come. Well they called back around 7 to say they were coming and didnt get an answer so didnt come. I would have been home by this time.
When I called back the next day to ask why no one had come and make ANOTHER appointment I was told that because no one answered when they called that was the same as them coming by and no one being home so they couldnt simply reschedule me. Id have to go through the whole process again.
So I asked if I could just do it over the phone with her so I wouldnt have to call back and I was told that the special deal I had found online (before I moved) wasnt available over the phone and that Id have to get online to get it. Again, I still dont have internet!
So I go to the library and go through the whole process. This time I opt to do the self install and just order my modem and pay for it online.
Well I never got a confirmation email for my payment so I called back after a few days to confirm that my order went through. I was told that because I submitted my order online, she wouldnt be able to access online orders because she only worked with the phone orders and that I would have to get online AGAIN to do a live chat. So back to the library I go and do the whole live chat thing. This guy couldnt find my order either. Somehow it had never been madeeven though I put in all my info and even got an order confirmation page when I hit submit.
NEVER NEVER NEVER will I give Comcast once cent.

Very bad srvice.
Comcast is simply evil. Just as other viewer said. They can charge you same thing three times and not try to refund you anything back.

Comcast cant fix anything right the first time, often not the second.

In order for the reader of this review to fully understand Comcasts inefficiency in fixing customers telephone and internet glitches, I need to give a detailed description of my experiences.

It took Comcast six days to fix a telephone problem:
On 7/22/08 a Comcast technician came to our house to install the telephone and new modem as part of the triple play package I had signed up for. After the technician left I discovered that our telephone would not ring for calls from our local exchanges. A technician came out on 7/23 and found that the problem is within Comcasts office. Later that day I could not get on line. That got fixed. For the next few days I called daily about getting our telephone fixed. On the 26th I was told that Comcast had parked the order. They said a technician would come out the next day and fix the phone problem. I reminded the agent that the problem is in their office but the agent kept repeating that the technician would come out and fix it. So, on the 27th the technician called to ask what the problem is. Since every time I called I had to repeat the nature of the problem this time I asked the technician what he had on his work order. He said You are not receiving calls. I repeated again that it is only calls from our local exchanges. He said that problem is in Comcasts office and there is no point in his coming to the house. I said I told them that yesterday but they would not listen to me. I begged him to write up his work order clearly. Finally, on the 28th the problem got fixed. Subsequently I requested a credit for the week on our phone bill and it was granted.

Comcast does not initially inform you of all the charges:
I had not been informed that I would have to pay $3.00 a month to rent the modem, and when I had asked about purchasing a modem they said no. (Subsequently I was told I could supply my own modem and return Comcasts.)


It took Comcast about six days to fix an email problem:
My emails were frequently asking for my password, a condition I had not experienced in three years with my Comcast service. Over the the next few days my email service went out altogether. On 8/3 an agent gave me a new pin number and told me to wait for a letter from Comcast which will give me instructions how to get my email service back. I never got the letter and on 8/6 a technician called to say they are working on the problem. He said they are working on system upgrades (I think it was glitches, not upgrades.) Finally, on 8/7 my email service worked again.

It took Comcast over two weeks to change a part of my telephone service:
On 8/18 I asked to drop the voice mail part of my telephone service. (I like the caller to hear a busy signal rather than a message if I am on the phone so that the caller knows I am home.) The change was to take effect two days later but that did not happen.
When I called on 8/25 the agent told me that my request had just been sitting there unprocessed. I stayed with the agent for quite a while till she told me it would be processed within 72 hours. Then, an hour later I tried to go online but there was a connection failure. I called back and it appears that the previous agent had done something wrong in processing the voice mail change. I waited several days and the voice mail change still was not made.
So I waited till after the Labor Day holiday and called Comcasts corporate office. I asked for the office of the president. Well, within less than two hours my request was processed by a very nice person.

Comcast is simply evil. What can we do about it? Cant the government put any kind of regulations on cable companies? There is nothing good about their service or customer service. Its sad that they can get away with how they treat and rip off their customers.

Oh my goodness. If I didn't have to have Comcast to have cable TV and internet in my apartment I would get rid of it now. I have never worked with a company with such awful customer service. As I write this I have been waiting for over an hour for someone who called and said they would be right over. I waited for an hour on the customer service line three times. This is the most frustrated I have ever been with any provider. If you have the option. DO NOT USE COMCAST.

Comcast is one of the worst things to happen to american business in a long time. They bought up time warner cable and screwed me over by capping my bandwidth. A fun fact is that not too long ago there was supposed to be a hearing in congress about the bandwidth capping and comcast paid 500 people to fill all the seats and not say a word. Comcast is an evil that has gotten too powerful to be healthy for the quality and performance of cable and internet

Comcast is horrible. Their customer service is ridiculous. One of their customer service agents HUNG UP on me, as I was explaining how they shut my cable off for no reason. I auto-pay my bills! Their installer didn't actually finish setting up our internet, and left us to finish the job we paid them to do! They signed us up for extra packages we specifically declined, and were quite reluctant to remove the charges. If I didn't live in a condo whose homeowners association doesn't allow satellite dishes, I would never do business with them again!

Comcast is the worst service out there.  They say that you have a problem with your TV WRONG!  Comcast creates blackouts so that you have to pay for their stupidity of keeping up the service.  COMCAST IS A DISGRACE OF ALL ISPs.  Plus they say they give you a credit bounus, basically means they're going to take some of the charge of the bill, NEVER HAPPENS!  They lie to you over the phone.  What a bunch of stupid people in that corperation.

Heck, I called tech support to come out and fix my line that is going to my house, they never came out.  I called them three times and they nerver came out.  I call Corprate as a last resort.  and the local office bitched at me about it i told them, look if you are not going to do your job , then quit.  I don't like lazy people period.

Comcast is underhanded and consistently moves away from the concept of Net Neutrality in deceptive ways. Most recently, in a semantic twist, they've decided that "unlimited" actually falls somewhere in the neighborhood of 250gb/month. One offense gets you a warning, but the second gets you banned from service for a year. No word yet on what that means for all of these annual contracts they're signing people up for on a daily basis, but I'm sure it's not gonna be pretty, and may include early termination fees (otherwise this would be an easy out for anyone).

http://news.cnet.com/8301-17939_109-10028506-2.html

Their most recent move is just another in a long line of limit tests with the FCC including planting audience members at public hearings, creating blackouts for certain users who go over arbitrary and undisclosed limits, killing traffic from p2p sources etc. I only hope that there's enough backlash to block this from moving forward or that competition from other companies becomes more active as a result.

TERIBLE SERVICE!!! the apartment complex that I live at has switched to Comcast as the local provider because COMCAST bought out the previous provider. The switch as not gone smoothly at all. No one can get thier crap together. Depending on who you talk to depends your price rate. People are having to install their eqipment themselves and they want to charge installation fees. AWFUL!!!

Worst Customer Service Ever. I had problem wit my cable 3 days after the installation, and I called them, they told me to reset the cable box and do other things but nothing helped and they told me that they will send a customer service technician to come and fix the problem. They did, and all was fine until my bill arrived and I saw a 24.95 charge on my bill for that customer technician to come and fix my cable. I called billing support and talked to the rep and then the supervisor alex, employee number MAGU1106. WORST customer service ever. STAY AWAY FROM COMCAST IF YOU CAN.