I have charter internet and at least 2-3 times a month if not more I have no connection at all. Dealing with the run around and "Oh you have this department you need this department" being transfered from one person to another is a terrible hassle. I hate them. I wish I would be younger and more computer savvy because I would find a different more reliable provider. I am NOT exaggerating. 2-even 5 times a month I have no internet connection, or my icon says I am connected but no pages will load. I am very frustrated and wanted to warn others. If you are young and not sick and have the patience, do your self a favor, look for a DIFFERENT internet provider, especially if you live in CT. Charter Internet STINKS.

Charter gives possibly the WORST CUSTOMER SERVICE i have EVER encountered. When you have a problem they don't care and all they do is repeat themselves over and over again. They came to my apartment to check why the internet hadn't been working for the past week and concluded that it wasn't their equipment and that it was MY computer and left. A couple weeks later they sent me a bill for $35 just for that visit where they came and told me it wasn't their equipment. I was NEVER EVER notified of this charge before hand. Charter NEVER had me sign anything, gave me a receipt or ANYTHING. They're basically trying to steal $35 from me. I'm so fed up with their service. This is seriously the 32984th time I have had problems with them. I am canceling my internet with them. If you're reading this, seriously DO NOT SIGN UP FOR CHARTER. They will send you unexpected bills for charges you were never aware of or never signed up for.

Just got internet and basic cable installed three days ago, aside from being an hr later than the latest time in the appt window, everything went pretty smoothly and quickly (my package was pretty minimal) and the tech was polite.

I have called the customer service line in the past to get the billing situation (very confusing) explained and they went over it with me pretty clearly and they had no hard to understand accent.

I give Charter Communications a -.5 out of 5. They do not have skilled techs and their customer service sucks!! I cannot understand the customer service people half of the time and the other half they are not knowledgeable. I know about "faking it until you can make it..." but this is completely unreasonable! Something as simply as setting up the cable took three tries before they properly installed my cable properly. They charge for everything! I hate it and wish they could get Comcast in our area....Duluth 30096

Charter Communications offers horrible service; so bad, it's prompted me to waste of an hour writing a review...

I've had multiple problems with Charter since I moved to Madison 3+ years ago, but the last few weeks have been the worst.

During these 2-3 weeks, I have been given wrong or contradictory information at least 3 times. I have spent over 4 hours on the phone trying to fix (what should be) simple things - things I shouldn't even have to correct; things that any competent company should take care of themselves.

In the past 3 weeks, I've also made 4 appointments just to get my internet and tv cable installed and working correctly. The 4th appointment was made after my cable was finally installed, because it stopped working 2 days later.

This is not to mention the fact that Charter blocks appointments in 2-4 hour windows, and yet, today for example, they were still late. Also, a few months ago, when a technician came to fix my internet, he only checked the cable box from the outside, and didn't bother to call me - my cable still wasn't working - which meant, I waited for no reason and I had to reschedule!

Charter does not take an initiative to help their frustrated customers. As mentioned, I've had to reschedule several appointments at their fault, and each time, that have made no effort to help me in a timely manner - they just bumped me to the back of the line. Also, I recently called to request that they extend a promotional deal I had received, since my cable stopped working shortly after the price became effective. It would have been the least they could have done from a customer service standpoint - however, they insisted they "couldn't."

Good luck getting a hold of human when you use their website or call them - the trickier your problem, the better the chances are that they'll make you talk to their idiot computer for 20 minutes or more. They must also be understaffed - if you end up on hold, you'll end up waiting for a long time. If you call them, especially at night, you never know who you'll end up talking to... a few months ago, I ended up talking to someone who, accent aside, was slurring like a drunk, and I couldn't understand a word she said. I asked her to repeat herself several times, and eventually, I asked for her name and to speak to her supervisor. When I explained to her supervisor that I was having difficulty communicating with her employee - and I remained courteous and as non-abrasive as possible - I could hear the supervisor laughing under her breath.

This is not to say you'll have problems all the time, or that you won't find a helpful rep or a competent technician through Charter. I've gone months without any problems and have had the occasional professional assist me. But when I did have a problem - I've often knew what I'd be in for - and I know others who have had problems, as well.

If I had to put my money on it, the Charter's problems run deeper than the individuals or any one department. Their terrible service must stem from the core of the company - people who know the power of their monopoly in Madison, and they know they'll get our money regardless of how they conduct their business.

Keep all these things in mind when you consider paying their overpriced rates. Just for basic cable internet, I was previously paying over $60 a month.

All this said, I am currently looking for another internet provider. I've heard good things, so far, about AT&T DSL. A friend of mine told me she had no problem watching a video online. And with packages ranging between $19.95-$35, it's definitely worth considering.

I'm going to try to be objective with this. I've had Charter services (TV and Internet) for over 10 years. When everything is working, meaning all of your signal levels coming through the cable lines are well within specs, you'll be happy with the services Charter provides.

The problem I've had is that my upstream signals are so poor, I can't get many services offered. A good upstream signal is required for cable internet modems and digital television that involves Pay Per View, Video On-Demand, and the Moxi dvr. I had to cancel my Charter internet services years ago because something happened outside my house to the cable lines to cause a serious signal degradation. I've reported it over and over to Charter, but the technicians that have been sent here from the Turlock, CA office are so poor, they have never been able to isolate the problem.

These technicians are a complete JOKE!! I've only had 1 out of about 15, actually try to solve the problem by replacing the cable going from my cable pod to my house. This actually worked for about a year and half. All of the other techs just try a "quick fix" and then leave when they figure out the problem lies outside my home. They'll tell you some nonsense about notifying the main office to check the hub etc., but nothing ever happens and it never gets resolved.

This last week, I ordered a Moxi DVR. I didn't know that this system required a super clean signal, both downstream and upstream, to work properly. The idiot that came and installed it got it working, but when I told him about my weak upstream signals, he told me mine were at "54." I said to him that that's the upper limit and overnight, that signal will degrade to over 57. I asked him to check my cable pod outside my house to see if there's something wrong out there. He said he would. What did this idiot do? He jumped in his truck and took off. I couldn't believe it!! Actually I could. This is what I've been dealing with for years.

So my overall opinion of Charter is very poor. I actually hate this company and hope they go out of business. I just hope AT&T U-verse comes to my area before that happens!

Complete crap. Do NOT go on automatic billing. They overcharged me and I have been waiting over a year to get a refund. Every time I call they say, 'You will get the check this week.' Classic conman tactic.

If I could give them a "0" I would, because that's the amount of good service they gave me. I moved to Hickory, NC on June 3, the same day they were to hook up my phone, internet and cable. After many calls to them, and many lies and excuses from them, I finally had service hooked up on June 19. Someone had screwed up and cancelled my original order. I had to call to even find that out.

Immediately after hook-up, our phone had static in the line, so they hadn't tested them before leaving. A week later, they came to fix that and left claiming they had fixed the line coming in to our house and the problem was resolved. Wrong. They left our house yet again without testing. I then called to cancel phone service and go back to good old Vonage on July 8.
Then, on August 7, a guy shows up at my house unexpectedly and tells my wife he's looking for the main cable box. My wife didn't have a clue why he was there, but when he left we were without cable for an unknown reason. I called service and found that when I cancelled my pathetic phone service with them, someone had screwed up and cancelled everything.
The supervisor of dispatch assured me he would have someone out that day to hook it back up since they made the mistake again. No one came. The next day I called back and a dispatch ticket was opened, and the support lady assured me they would be out within 24 hours. No one came. I gave up for the weekend and resumed my tiresome battle with Charter support on Monday, 4 days after having been without cable. I was again assigned a dispatch number and assured someone would be out within 24 hours. No one came. On August 12, I ended the drawn out, torturous, stressful war by switching over to Embarq. What a monkey off my back! Embarq is awesome, but who wouldn't be compared to Charter Communications? "Communications" is an oxymoron and should not be used in this company's title. It appears it should be more like "Charter Deceptions" or "Charter Miscommunications".

We got Charter when we moved to St Louis cause it was the only cable choice and high speed internet (10+megs). We have had nothing but trouble and in the 15 times when we've been away from the office to meet their technicians these morons have not fixed our problem. In the last 2 weeks we've had to go home to mee them 4 times. The last time (and the day I decided to switch to satellite and just take slower internet) the techs at our house just left without fixing the problem and without saying a word.
After they never came back, never called, or never returned my calls I decided that I would go with 6 meg internet instead of their 10 (with a poor signal coming to our house the odds of having 10 megs is doubtful any way) I decided we will NEVER do business with Charter again. It has been unbelievable.
Truly Charter's incompetence is only out matched by their terrible customer service.

In my particular area, I am very limited as far as my options for internet providers.  I do have a couple of other options, but I'm left with the choice of paying more than I am currently for considerably less speed.  However, if the other providers near me make upgrades to make their services more competitive (for both service and price) I will definitely be switching.  

A few years ago, I moved from one town to another (both within 15 miles from eachother) and Charter was the provider for both towns.  However, my move meant they had to switch me to a different local office, which would have been fine except - that move made keeping track of my account and paying bills online impossible.  This was in addition to the problems I had when moving into my house and the tech was supposed to come in and install another cable outlet when he hooked up my service.  Needless to say, the new jack was installed a few weeks later after the original tech stopped by to turn the cable on and left, several hours before my scheduled appointment.

For some inexplicable reason, in order to manage my email accounts through charter, I had to log in under my old account number, but to manage my bills and pay online, I had to log in under my current account number.  This quickly became a convoluted mess and I called customer service for assistance.  I hung up the phone more confused after talking to them and still had no resolution to my problem.  (That was 4 years ago.  Still no fix)   So, my most convenient option seems to be to continue paying them by check.  

This past year, I went on an extended vacation and my bill came past due while I was gone and my internet was disconnected.  Not a big deal, I sort of expected that and was totally alright with that.  But when I called to get it reconnected, the woman at customer service told me that I could go pay my bill online.  (Which was impossible because my connection had been shut off AND the failure by Charter to resolve my online bill paying account issues).  

I have had countless experiences of rude and uninformed customer service reps when dealing with this company (which unfortunately is more often than I care to with the consistent service interruptions in my area in the last few months).  In fact, I am hard pressed to find one good experience with any of my dealings with Charter Communications.

currently subscribe to Charter's High Speed Internet package which includes their Moxie DVR service,HD Channel package,and their 10Meg High Speed Internet for a total of $240/month.
For months now we have had nothing but trouble with our Internet mostly with it not performing at it's rated speed.Countless calls and aggravating hours spent with what they call "Customer Service" usually got the problem fixed.That is until 2 months ago,when suddenly our 10Meg Internet speed dropped again to less than 1/10th the rated speed.Repeated calls and 4 visits from what they call "Technicians" have not gotten the problem fixed.Meanwhile Charter continues to charge us for the 10Meg service which we aren't getting and refuses to fix the problem.The last Technician, who left his name and number, said he knew what the problem was and that Charter was also aware of what the problem was but it would require an Internet outage for quite a few Customers in order to correct the problem and he was sure Charter would not be willing to do that in order to fix it.My calls to Charter Customer Service saying that I knew what was going on usually ended with them saying they would fix the problem or send out another Tech.Days would go by with no response from Charter.Follow-up calls to Charter resulted in them denying they knew anything about my problem and another promise to fix it or send out another Tech.This cycle has gone on now for 2 months.I called the Tech who left his name and number and he promised me he would get the problem fixed,just give him 12 hours and he would be in touch.That was 3 days ago.
To say I have lost my patience with Charter is an understatement.I have called their Customer Service and let them know I am aware of what is going on and they need to get my High Speed Internet fixed pronto,that they are charging me for a service that I am not getting (which Is illegal).My last call resulted in me calling them a bunch of Morons and some other not so nice names.They responded by turning of all my cable services except Internet.Another call to find out why my cable was turned off was met with "It was an Account Error"......yea...right.
It's like having a problem with Duke Power,you can't get Electricity from anyone else so you are at their mercy and there is little you can do.

We started using Charter Communications about a year ago when we moved to Mass. Right off the bat the service was terrible. They installed the service only to turn it off three days later - apparently they didn't realize they had a new customer at the address.

After numerous problems during the year, we decided to switch with our move in the spring. Unfortunately, the only provider is Charter :-( .. OK, we'll try again. This time I call to transfer the service to the new address. Three hours later my phone service goes out. Apparently they thought I wanted the phone off immediately but didn't' want to start service for a week. MORONS.. So I call customer service and they tell me it will take up to 72 hours to turn the phone back on! It only took 3 to turn it off. Great server - NOT.

I wish I had another choice.

I have had better Customer Service at McDonalds!!  The technicans have told us we need a new computer, we bought a new computer and it was Charter.  Our interenet has been out now 3 wks, at first they blamed it on the Modem, then admitted it was their cable.  They promised it would be completed in 2 wks, this is week 3 so far who knows.  They also have there Customer Service in Asia where they do not undertand english very well.  If you have other options - Go for it!!

I live in St. Louis, and we have had Charter ever since they bought the franchise from whoever originally started up cable here about 20 years ago.  CHARTER IS THE WORST COMPANY IN THE WORLD.  IF YOU CAN SWITCH TO AT&T, DO IT!!!  I have never been so happy...I'm saving $20 per month, I get 250 channels instead of 100, I get more phone features, and my internet is faster than Charter's ever was, and it is available all the time.  AND, if that's not enough, I had to call ATT a couple times with questions, they are so nice, they talk to me like a human being.  Trust me, ATT/Dish network is SO MUCH better.  Every little satellite dish is another middle finger to Charter.  Put 'em up all over town!!!

I don't have the time to run through all the problems with this so called business! It is a nightmare and the outright lies is getting to be funny! Is there any real-living-breathing-intelligent-honest(hahahaha!)HUMAN BEINGS that actually work for this company? Can you ever find a LOCAL number or office? Smart on their part, can you imagine the mad customers they would have to deal with!! Remember the little ole lady throwing the tire through the plate glass window of the tire store!!! Now that is so totally understandable to me now. If we could get high speed internet in my area with anyone else I would jerk the cable loose from my house myself, cut it in a million peices, which by the way is still on the ground after a month! I am on my 3rd sheet of paper in a legal pad of the lies. Been around the world, really, talking to "people" and still the same. So really I am at this point one of the most dissatisfied customers they will or could ever have. I will submit this and try to calm down again. Been on the phone today and that is getting to be normal!!!

I used to feel the same as others here but they have great customer service around here.  I ranted and raved about how awful their wireless was for a time there...we called them at 11:00 pm and the guy upgraded our service right then and there, online on the main computer. Our service boosted immediately..  It took two tries with the guys coming out to work on the router but since they got it...they got it.  We have better service now than with the store bought router we were ready to go back to.  Its a private network and other than the high traffic times of the day, I have a great connection on my laptop and Im pretty far from our router.  And now our windows are closed with AC running and still a great connection.  When we do need them they are out the next day.

I've been extraordinarily disappointed with Charter's internet. They phased out my speed of cable, and I was forced to go with their 5mb service. The highest bandwidth test I've ever taken was for 2.5mb. Charter is one of the only cable providers for my area, and it definitely shows. They're about as useful, productive, and helpful as Amtrak. I lose my connection constantly, and I've had little help over the phone to fix any of my problems. I will never choose charter given any other opportunity. I've only ever paid for internet and cable television services, and I can't even begin to imagine problems for people purchasing full bundles. The price that Charter chargers is exorbitant and greatly inflated considering their lackluster product. I'm a college student, and the cable internet line going to my apartment won't even allow me to check my email or online course sites. As several other people have stated, the only time I'm able to get anything done is between 2 and 4am. During the day the internet is almost unusable. I've never had to deal with such poor service in my life. I'll be moving in a few months, and Charter won't be moving with me!

If they weren't the only high speed internet company in my area, I'd be switching immediately. Not only do they have high prices on cable, their internet is down a LOT! If you have alternatives, go with them instead of Charter!

"You have questions...we have answers" -Not to be too synical but this slogan been about as far from the truth with my experience. My cable was supposedly installed a week ago and hasn't worked a day since. My biggest problem has been their lack of customer service. The fact that it takes an act of Congress to track down a local representative is unbelievable. I was told by a local rep at the store..."we don't have a phone number here." I was told by multiple service reps at the central number that there was an outage in my area - therefore no local service calls or installations were being made. Well low and behold, during this local "outage," one of my neighbors was having his Charter cable installed. I know that they don't intend to give mis-information - but the fact that the customer service reps you reach at the 1-888 number don't have a clue what is going on locally is frustrating. I was also told twice that someone would get back to me (give me a call) regarding my problem. Suprise, suprise - no calls were received. All I ultimately would have loved to hear was someone telling me what was going in regards to the outage - when they thought it might be fixed (I don't need guarantees...just a guestimate would be fine). When I did finally ask a local representative in person about the "outage," he had as few details as the national rep...and the Charter building is about 3 miles from my house. I think when all is said and done - it speaks to the benefits of dealing with local businesses where you can put a name with a face.

charter still sucks.... calls to customer service in two months and they still dont have it right. but they took 15 dollars off my 120 dollar bill...wow

Like unhappycamper63, I tried to give zero stars, but it wouldn't fly. What an awful company. Can't keep me online to save their lives, and then I get the "no line" message on my phone. Then I keep being told it's a problem on my end, and then after doing absolutely nothing, my service miraculously returns, and just how is it that a problem with my computer is knocking out the phone service? They have yet to explain that one. My favorite is when you can't get through to the help line and they tell you to "check us out online." If I could get online I wouldn't be calling! Awful... bet I've dealt with 50 utility comapnaies in three states, and I can't believe this is a serious operation. I'm picturing a couple of people sitting around in a basement collecting money... just the worst... Have I said enough?

Worst internet/cable provider I have ever dealt with. To contact them to solve a problem you get transfered between like 6 operators, each of whom you must explain the entire situation to, until they decide it is not their area to deal with and pass you off to someone else.
I have a fast computer and through their internet it takes about the time of dial up to load a page.
Our internet and cable both glitch in and out frequently.
The installation guy gave us an 8 hour time frame for installation, and I was in the shower when he came, returned his phonecall immidiately and he refused to come back.
Horrible service. Monopoly on the cable/internet service in the Madison, WI area.

Have not had a correct billing since adding telephone service in 4 months ago. Was on 12 month bundle which they now say was only 4 months! Calls to customers service get transfereed and disconnected. How do they stay in business?

Charter Communications? THE WORST EVER!! I thought AT&T was bad, but I almost wish I was still with them. My old company, Wave Broadband was bought by Charter and now my bill went from $88.44 a month to $150.02 and the service went down the toilet. One day I spoke to someone in Mexico City, then Panama City, the Phillipines and Canada, all about 1 problem. They are a nightmare. At this point I don't have a choice in Ventura California. They actually deserve no stars, but the review won't submit that way. So stay as far away as you can from Charter!

I really gave them Zero stars, but it doesn't register. I wish there was another option for cable service in Big Bear.

The internet is so slow at night you can't use it. Same story when you call reboot, disconnect, it is your computer, If it is my computer then WHY does it work in the morning. Maybe I have an a.m. computer I did not know that when I purchased it. THANK YOU CHARTER FOR "CUSTOMER NO SERVICE"

Charter Communications? It is a big joker. Dealing with Charter is the worst experience I've ever had. All they do is to get you spend more and more, lousy customer service, overcharged bills. Don't know why this company is still in business in the current world. I will never ever have Charter Service again.

The internet is decent when it works. IF it works.
It's constantly dropping out, I have them out here to look at it twice but they refuse to climb the pole (the only other place the problem can be).
For some reasons "charter customers" have consistent problems connecting to my school's website. It's not my school, it's charter. Not that they care.
Simple bottom line: Don't get Charter Internet, and I wouldn't trust them with anything else either, They would probably find a few to screw up basic cable.

I have never been able to get a service call completed at the time that they told me they where coming.They just got to offer phone service in my area. I am reading all of the bad complants on their phone service. Is their anyone out there who has a good report on their phone .service My wife called them an they admitted that their phone service was bad at first but they have fixed all the problems. ????? Is this true.

This service is terribad. It's insanely slow and gets disconnected regularly. Some nights I have to reset my modem five or six times. I've called about the problem and all they do is send a technician over a few days later who can't do a damn thing but screw with the cables in the wall and then says "everything looks fine, give us a call if you have any more trouble." It's such a waste of time and money... Unfortunately it's the only cable internet available at Camp Lejeune's base housing. Thanks for nothing, assholes.

My internet was slow. Multiple neighbors also complained of slowness. Called Charter. Was told by tech to disconect, etc. to reboot. Then told it was my network card. Turns out it was a problem on their main computer (a blade) that had to be replaced. They always try to accuse the customers equipment. Good thing I did not go out and buy a new network card.

Horrible service, not worth your time, they will steal your money in charges you shouldn't have and will not solve any problems!!! and forget about the customer service, you will get nowhere.

Currently waiting for charter to come out and between 8-12 and it is now 12:30. WOuld seem like no big deal perhaps to most people, except that we have called now 4 times and spent over 1 hour on the phone with charter to confirm our apt. Told 4 different things so far. Now they are telling us they will be here sometime this afternoon, can't tell me any time specifically. I guess I won't be going to work today. What a joke! Our problems don't start here with charter.I am flabbergasted as to how this comapany runs a business. I have spent countless hours on the phone with charter from being charged for services that we shouldn't be charged for, to being sold services as free for a time certain time period and then being charged, to being charged several times for the same movie rental. This on top of the several calls regarding service problems. I can't begin to explain to you the number of incompetent idiots we have spoken to just this week. Never mind throughout our history with charter. I could go on and on, but what's the point? If you can help it in your area, go elsewhere!

HORRIBLE customer service!!! I would give this company a negative rating if possible. My wireless internet hasn't worked in months. It is a struggle just to get someone on the phone. Then, when it does get fixed, it lasts for about two weeks and then won't work again.

Thinking of giving Charter your accounts? DON"T DO IT!!! I moved into a complex that offered only Charter. I'd had Charter tv at my previous address for 26 years. I had only one horrible, lengthy problem that was finally fixed when I went to the local office and cried in the lobby(the local office is where they only open accounts, give out boxes and receive boxes from cancelled accounts, hear NO complaints and dispatch NO service techs). But hey, 26 years isn't bad. So when I moved I decided to bundle my services with Charter. Worst mistake I have ever made. It's been two weeks and during that time I had only internet, no television, no phone. Each time I called I was given to someone different who, when looking at my account records told me things were written in the record that were totally bizarre. Like "customer called to cancel phone installation". That was recorded on a day I called at 9 AM to verify that indeed a tech was coming between 8-12 to connect the phone and was told everything was on schedule, but it got recorded as a cancel. So no one came. Everytime I lost my cool and demanded to speak to a supervisor I was either made to wait upwards of 20 minutes or was transferred to another department, like billing. The supervisors could "certainly understand your frustration" and were always typing as I talked, making me think they were fixing my account record. I didn't yet have the big screen tv that was going in one room and when a tv tech came out to run a line to a different part of a room he failed to check that the outlet was working. It was not, which I found out only after staying on the phone with a Vizio tech person for 30 minutes trying to figure out why the tv got no service. It took 9 days for a tv tech to get out here to fix that. All this time I still had no phone service. On the day of the last apptointment to install phone I called to verify that it was scheduled for that day, it was. 15 minutes after 12 noon I received a call from a Charter person who wanted to know if the tv was working. I said yes, but where is the phone guy who is 15 minutes late? Charter's fine customer service rep says, and I quote, "Phone service today? Not happening. Something is holding up the porting of your old phone number from ATT." I'd answered "yes" to Charter's 8 questions allowing the porting over two weeks previously. The customer service said, "ATT does that sometimes, it could take as long as 3-4 weeks for them to let go of your number." I then decided that ATT knew what was good for me better than I did myself and I cancelled the Charter phone service install and called ATT. In 6 hours I had my phone service and it was done by an very nice ATT employee, not some independent contractor like Charter uses. And he was nice, not sullen. Later that next day I got a phone call from Charter asking if my phone service was working for me and if I wanted to bundle my other services. Idiots! Bundling is what got me onto a Groundhog Month in the first place and what probably took a couple of years off my life. I'm going with Bellsouth DSL for internet, leaving me with the Charter tv which is my only option. But at the first homeowner's meeting I attend I'm asking the other folks about them all switching to Knology cable tv. And I think I may have success as several neighbors have horror stories of their own. Give Charter your accounts only if you want to commit "suicide by cable provider".

Charter in Marshall Texas has gone from Average to - Horrible in 1 Year.

Last Year we moved to Marshall, and setup and ordered Charter since it was the only cable service available. We did it in person at the local office they were helpful and efficient and we got service in 2 days (Reg old expanded basic cable) - Fast forward 1 Year, we just closed on a new home in Dec, Ordered Service Nov 30 because we know the new house is going through Upped services to "Digital Cable" and Internet. Now we have been waiting for a month with 2 missed Service Windows from the new Ft Worth Dispatcher that obviously doesn't understand that it takes 10 minutes to drive entirely across town in Marshall, Texas and 2 appointments for 4 hours unless they have multiple jacks to install is insane. Monopolies really Hurt Consumers these Municipal Contracts should be scrutinized in every town.

This organization has lousy customer service and treats their customers with total contempt! I had to drive for 2 hours to replace rented equipment. They wanted to charge me to mail it or have a repair man drop it off. Try their on-line chat? You are talking to a MACHINE, not a human (of course non of the asswipes at Charter should be called Human. So yes, Charter SUCKS!

If I could give them less than 1 star I would...as in 0. My years of problems with this company are WAY TOO NUMEROUS to list. I'd be here all day typing away. I've even contacted the corporate office at times. I wish there was some way to put his loser company out of business. While I write this, I have spent 24 minutes on hold. I did speak to a CR for less than one minute about the pixels dancing across my TV, but he cut me off mid sentence when I asked another question and sent me to the Phillipines(sp). When I took out my frustration on the CR there, instead of calming this irate customer down, he told me to hang up and call back to speak with another CR. Way to go moron, make me more irate. Like I really want to spend another 20+ minutes on hold listening to your crappy music. I am sooooooooo tired of dealing with this company and their outsourcing as a way to cut their costs as they charge the consumer outrageous fees for their crap service. If another provider came to town, it would be like the day after Thanksgiving as I stand in line overnight to be the first one to sign up. CHARTER SUCKS!!!!!!!!!!!!!!!!!!!!!!!!

Charter Cable is the biggest rip off around. The internet sucks. When there is a problem they always say it's your equipment.. replace it. You spend hundreds of dollars for new equipment only to find out the problem is still there. IT IS THERE PROBLEM !!! GO TO HELL CHARTER

The worst service ever!! From the very beginning they add extra charges on my bill- I called their customer service and he said I'm right but they cant do anything for me (Darren ID: i2g). Then he said he'll cange in the system and I should get from that moment a bill only with the charges of the services that I have. But now I have a bill that is higher than previous one - I called them again and guess what? The same answer - I'm right but is nothing that Charter can help me with because the previous guy I spoke with he made a mistake and forgot to make the changes in their system. Take my advice: dont you ever use charter!!!

Well, I originally wasn't going to write a review, but after seeing one post that ended with referring to unhappy customers as "spoiled brats," I decided to give my opinion. I have never had a butler or lived in a mansion, but I still think Charter is absolutely ridiculous. I recently had a squirrel chew through one of my cable wires. It knocked the cable out and I called Charter to come repair it. They scheduled me for 13 days from the day I made the call! When the got out here, granted they fixed the problem, but told me that the cost for repair was going to be $150. I explained to the technician that I had the protection plan that I pay a few extra bucks for so in case of an odd issue like this, it was free. He told me I was wrong, but he would "do me a favor" and let me pay later. I called Charter, gave them a piece of my mind and switched to DirecTV. I'm much happier now. Charter sucks.

We moved to an area that relies on Charter for it's cable service so we didn't have a choice. We initially got hooked up with their "bundle" and two days later realized that the internet didn't offer what we wanted (speedwise, nor capability) so we went down to only cable. Our cable box turned itself off throughout the day and would turn the picture blank and/or with lines all across it. We made NINE service calls throughout a time period of about a month and half. It usually took 3 days to get someone here. Twice no on showed up but they expected to sit and wait from 8am until 4pm and would call and say they were on their way and never come. One person showed an hour and a half after closing time. We made many calls to our sales rep Cheri in Madison Wi and she promised to credit us until the cable worked. This never happened. She told me she didn't have the power to do so even though she promised it so transferred me to customer service, who transferred me to billing, who transferred me to tech support and back. No one has the power to do what they had promised us.

Well as it turns out after being told our tv didn't work, that the cable box wasn't set up right, that they needed to reset our digital box, that the wiring was bad, and one said he just didn't know and left; the problem was that the power cord that connected the box to the outlet of our wall was for a modem and not for a cable box. This took a month and a half and TEN service people. To add insult to injury they claim we were still "bundled" even though we don't use their internet we installed TDS and used TDS for our phone service and we are still expected to pay $80.00 for three months of services we clearly cancelled and didn't work. We offered to pay half of the bill at $50 dollars a month since we did receive 1.5 months of cable.

They are not responsive. Get a dish and save yourself frustration. Yay Corporate America!!!

Terrible customer service and quality problems with Charter.  Had Charter services since 2003 for television (used to have high speed internet but got rid of that a year ago for DSL which is MUCH BETTER).  Was paying $140/month for cable TV only (had MOXI DVR service, HD, all channels + premiums, etc.).  Now paying $110/month for DirecTV for Premier with DVR service and HD, etc., through Qwest and get the first four months free.  Installation happened on 10/19/07 and was a breeze.  One thing to note is DirecTV does have local channels but not in HD for my area.  Charter did have the local channels (ABC, CBS, NBC, FOX, etc.) in HD.  For me, not a big deal as I don't watch very often and can get HD over the air anyway, but something to consider if that's important.  I think DirecTV 100% digital is better than Charter's best channels anyway.  Also, my dealings with DirecTV customer service is a breeze. Friendly people that answer the phone and answer your questions.

We were VERY VERY frustrated with Charter and disconnected after 2 months.

The reason was - we have paid to the installation technician cash that has not been recorded (as we found out later) anywhere in their system - that means technician just has not reported this payment and probably kept this money in his pocket. We spent hours hanging on the phone to resolve this situation. Unfortunately no luck! Quoted birdcanfly "I forgot to mention how many times the customer service and technical support have actually hung up on me." - We had same problem!

I deeply REGRET we have contacted charter.

We happy we have swiched to another company! Pity we have lost almost $100:((

I regret ever contacting this company. I should have realized when they told me that it was almost a three week wait for installation that it was a sign to cancel the order. When they finally were able to install, it never worked properly. After at least 12 phone calls, I finally cancelled my service and went with another provider. Sounds simple, right? Well, 24 (I am keeping a log) calls later, no one has cancelled my service. I have had two different unscheduled technician visits to "fix" the problem two months after I cancelled my service. I have had at least 8 different customer service reps swear that they have cancelled my service. I am now having to file a complaint with the HQ Attorney General to try and find some way of getting rid of this company. I would rather not have cable and internet than deal with this company. I forgot to mention how many times the customer service and technical support have actually hung up on me.

We had Charter Internet for 5 years,paying for 5 megs.For the last 6 months,specially in the evening,we could barely surf at all.I did the calling thing,avoided the usual spill by going to the 'add new services" button.Live person right away to schedule an appt.They came out all was fine according to them.They suck.They lie.You never get what you pay for.We switched to DSL,TV and all.Using 1 meg of dedicated line service.Our internet is running twice as fast as the 5 megs we were paying those lying bastard Charter people for...GO DSL!!

Well, I'm also giving Charter one star because zero is not an option. I was first introduced to Charter when one of their sales reps came door to door and made me an offer for a cable TV/internet/phone bundle for something like $109 a month for a year-long promotion they were running. I refused the offer, stating that I was on a tight budget and could not afford it, but I remembered a flyer that came in the mail a few days ago and asked the salesman about the $69.95 offer for all three of the services he mentioned. He then got on his cell phone and asked a man on the other line how low he could go to offer me service. He then wrote on a sheet of paper and told me he could give me cable for $29.95, internet for $19.95, and telephone for $9.99. I agreed to let him install and I signed the piece of paper with all the prices he had given me. A few hours later a woman from Charter called my cell and repeated the prices he had given me and we set up an installation date. Everything from there went fine until I got my first bill. It was $130 and when I flipped it over to view the explanations of the charges, I discovered that the prices were not those that the man had agreed to give me, they were the $109/month charges.

I called their helpline and eventually got connected to the billing rep who had a very thick accent (India??) Amidst the difficulty to understand him, he told me the charges were pro-rated and that my next bill would be fine...WRONG! Immediately following the payment of this bill I received one in the mail for over $275! It claimed that I didn't pay for my last month of service AND it was charging me for another month in advance. I called their customer care and a Mexican guy answered and told me that the prices the salesman gave me were not part of any promotion, and that the $109 one was the "best" deal I could possibly get. After he repeated that to me 4 times I asked to speak with his supervisor because I had obviously been lied to by the salesman. He told me the exact same thing. There was no such offer ever present in their records. What about the $69 flyer I got in the mail???

Aggrevated, I hung up the phone. Next day I called customer care again and talked to a woman that disconnected me twice in the process of transferrng my call to someone who could make a decision. I never did reach someone on the phone, so before work one day I drove to one of their locations and spoke with a woman at the front desk. I showed her my outrageous bill and showed her the paper I signed with the salesman with the lower prices stated on it. She politely (first polite person from Charter) said that the manager was in a meeting and she would call me today. At work, the front desk lady called me and said that the manager would not be getting back to me until tomorrow.

All I can say is I'd better be getting free shit for all of this crap this company has put me through for letting a sales rep lie to me.

Charter Communications is a perfect example of why Cable should also be deregulated. Since they obviously could care less about infrastructure improvements, the competition should be allowed to come in and crush them. Their internet service is sad - eight technician visits later and the connection drops no less than 40 times per day. They constantly attempt to raise the cost of their internet as well as basic television services, while the offerings are pitiful.

Customer Service. Just ignore the first person and always ask for a manager. And keep going until you get someone who can make a decision. I was patient and courteous, and got them to drop the cost of my junk services to less than half of what I was paying, which is still ten times more than it is worth.

Haha, I would consider looking at which cable service operates in an area before I move there. Charter is as bad as it gets.

The service is fine, when running... but I have to call tech support (in India) no less than twice a month due to outages. These 'outages' are a problem with their lines, and require their tech people 'reset' my modem from their office.

Recently, the Charter modem has been unwilling to distribute an IP address to any hub or router I own, rendering my home network (and VoIP phone) useless. It will ONLY issue an IP address to a single computer connected directly to it. Useless to me. I've even tried a spare modem of my own, and had them replace the modem -- same issue. They've done 'something' on their end, would be my guess. If not, every cable and piece of hardware in my home must have decided to all die at the same time. My guess is that Charter has done something. Not only that, but since this "issue" has happened I have been 'offered' a five-computer hardware upgrade by their tech support people on most of the 13 times I've had to call them today. It seems odd that exactly at the time their cable modem refuses to distribute an IP address to my wireless router is when they magically decide to market a multi-computer solution to me (at an increased montly bill -- and installation charge, of course. Speaking of which -- installation charge? You mean you're going to CHARGE me to have some dude in a nasty Charter shirt plug a wireless router into my wall and hook up the cable to it??? Seriously??))

A nest of Vampires. A Den of liars. I'm convinced that the head of Charter is a Demon who resides on the 76th level of hell. Charter is as manipulative and shady as they get. Try to call there "customer service" if you have a complaint, I triple dog dare you. It's like talking to a cyborg who's only interest is to try to get you to pay for some upgrade. So frustrating. Go read a book or talk to your loved ones, you will be One hundred times more satisfied. I guarantee it, or your money back!