NO STARS FOR THIS COMPANY! IT SUCKS! B-S SERVICE! Anwhere from 5-60 minutes on hold time trying to get ahold of a representative (and when you do get through they send you to someone else and its another 10-30 minute wait), phone and internet always go out, 'towers' are always having issues, and the lack of intelligent assistance is intolerable. I would never advise someonechoose this company, im unfortunately stuck with then because its the only cable company around here, but hopefully you will be luckier! mediacom SUCKS!

I wouldn't even select a star for this company! I have had the service a painful 6 months and no tech can ever figure out the problem. I have been laughed at, told that I just wanted the credit to the account and I then stubbornly refused to pay until they fixed the issue and then just paid as there is no competition that is offered without getting 3 different services! The service is horrible, slow and unreliable. I think squirrels running in a wheel would give me better internet service than mediacom!

We just had a mediacom bundle installed. We can call out and people can call us but they only get our answering machine. The phone doesn't ring in. We called mediacom and they said it will be 24 hours before the problem can be fixed. You would think they could make sure it worked for the first day at least.

Mediacom phone service sucks!! We have kept the service for months because it was more economical to bundle all services with them. I have finally had enough and called Qwest to transfer my phone and internet service. The phone always cuts out when we are talking. I can hear the other person, but they can't hear me. My husband tries to call home from the cell phone when he is one the road working as a truck driver, but can't get through 90% of the time. He gets a busy signal or a disconnect message. Mediacom says it is a problem with the tower and "switch" and that it has to be corrected in Des Moines so my husband has to right down the exact time, date, and number he called and then he has to call Mediacom within 24 hours to get it fixed. Then you have to sit on the phone for 40 minutes waiting for a representative and that eats up your cell phone minutes. Sometimes I don't even have a dial tone. Thank goodness we have cell phones because we have to use them as a backup half the time.

When we called to disconnect our service, the lady looked up how many times my husband had called in with service issues. She quite counting after 10. Even the representative said it was horrible that we had that many problems!

This post is a response to roadhouse's entry on 4-8-2006. Well Mediacom didn't work for me. The techs were at my house 6 times in 15 days with a lineman 3 of those times. All they said was "it's intermittent". If mediacom can't perform a service, then they shouldn't have to apologize for it, they should DISCONTINUE it. Working for a company based on false claims like "delivering on the promise" is pure nonsense because they break that promise quite a bit. There is a LOT of talk but no follow-through. Sorry you have such an awful job. I believe in the end, the squeeky wheel always gets greased and the customers that mediacom "helps" will soon get annoyed, and mediacom will go out of business. Maybe it's just coincidence, but now that I've switched to dsl, I haven't had one dropped connection since I set up the router and the modem. It's as simple as elementary economics. Customers will go for the better product and the crappy ones get weeded out. Perhaps tommorrow, you will be one of the unlucky people as you call, "you guys". People don't generally deserve to be shown disrespect, but when someone continually makes the same mistake, and keeps repeating history, changes need to be made. In this case it could be you quitting your job and working with a better service. Good Luck in the future.

I HATE MEDIACOM!! They can't get anything right! I tell them to call before they come and they don't. I tell them I want the service time between 8-12 and they put me down for 1-5! My internet goes down all the time. And on top of it all, their customer service SUCKS!!!!!!! I want tell them so bad to just screw off but they are the only cable company where I live!!! AH! DO NOT USE IT IF YOU HAVE A CHOICE

Mediacom has good rep but my problem is that i just need my phone fixed and its but 2-3 weeks and they dont do anything about it i am very irritated

Do not Get Mediacom no matter What! Mediacom has the worst customer service. We currently have mediacom for internet and cable. The internet works only a fraction of the time. We have four students in our apartment, and we all have school work to do. It is unfair that only one laptop works at a time. We will call the company and have to wait for 45 minutes to talk to a representative. The Service is aweful. The bill is always due at a different time during the month. Sometime it's due on the 4th, sometimes on the 20th. The bill is never consistant either. We used to pay around $70, now it's upwards of $120. It is unfortunate that MediaCom is the only internet provider in our are. If you have the option, go for something else. I would reccomend Direct TV for cable.

Mediacom is the worst service I have ever had for internet and phone.

On top of constant problems with our bill our phone and internet was down more than it was up. The final straw when when all 3 of our services went down (phone, internet and cable). My husband called to find out what was going on, they said it would take 48-72 hours for a repair tech to show up. We waited the full 72 hours and then some. My husband called back to complain and they said the repair tech would be out the next day. Again he didn't show up. We ened up going without service for more than a week.

During that time my husband called Windstream and set up new phone service and internet service. We had our new dsl modem in 2 days and the phone was on that day.

The day after the mediacom service tech came my husband called and canceled our phone and internet service. We kept just basic cable.

I would never recommend mediacom to anyone for internet or phone service.

My experience with Mediacom in South Georgia mirrors many here. I think I am a good customer. I pay my bill by the year and have been happy with tv and internet as long as I don't need service. Service with Internet is far superior to the cable customer service. I called cable customer service several months ago with a question. After the disconnect, hold time, another disconnect, I was not in the best mood and after telling the next csr about my problems I explained that was why I wanted a supervisor. She thought she put me on hold. Wish she had. I spent 5 minutes listening to her tell another csr how unreasonable I was and that 'she once took a complaint to corporate'. (yes I did but it was 4 years ago and I was right. GET OVER IT!) Anyway, after the 5 minutes she realized her mistake and disconnected me. After much searching I found the number for the regional VP who has this territory, called and talked to his assistant. Explained the situation and that I only wanted to talk to the csr supervisor. She was nice and said the lady would call me but she never did. I called back and told her I was never called, again she was nice but I got the feeling she really couldn't do anything and she had solved my cable problem so I let it drop.
Now, months later, I needed a new DVR box. It was literally dropped off, I was handed a remote and a programming guide for the remote and told it would be easy. Well, it wasn't, isn't, whatever. I am now totally frustrated and HATE Mediacom! I think I am going to take this cable out, go with Dish, but keep the Internet. They want $60.95 a month for the fastest speed but I would almost be finished with Mediacom without the hassle of changing my email address. Besides Bellsouth/At&T's internet sucks here. It may cost me a few bucks more but I will feel like I am FREE. Relatively speaking, of course!

Who gives people the right to get Irate?
Riddle me that

The worst customer service I have ever experienced. After being on hld literally for 55 minutes to report my Mediacom phone service was out (glad I have cellphone!), they said they would be out the next day. Never showed. Same scenario on THREE subsequent dates. Endless hold times, they simply don't care. I am polite, they are surly. I am switching internet, phone, and cable TV cariers, after 4 miserable years with Mediacom

I have had Mediacom cable and internet for 4 years now and can only remember it being out 3 times total. That's not bad for 4 years. I always get 7Mbs download also. I can't say if tech support is good or not because I've never had to speak to them. I have done network troubleshooting in the past and I have to say this. 9 times out of 10, the trouble people experience with their internet is their own doing. Changing computer settings, adding extra lines, one time the guys router wasn't plugged in. Also, I've had Bellsouth DSL and it was going out constantly and they make you sign a contract. Everyone should take these reviews with a grain of salt. Every company has some unsatisfied customers and they are more likely to write a review than customers who have had good service. Just try it and if you don't like it, you can just disconnect it. Try that with DSL and they will hit you with an early disconnect fee upwards of 150 dollars. And don't even get me started on satellite.

We wanted internet service because our small community has no DSL choices just Dial up and terrible wireless service. Moved over to Mediacom from Dish to get local channels in HD. What a mistake!! Rep told us we could have same amount of equipment as we had with Dish (Double DVR, Single DVR, and 2 HDTV recivers). Installer showed up with one DTV box and nothing else telling us they were out of HDTV Boxes and would receive them in 7 days. After 2 days internet worked sporatic and kept loosing Premium channels. Call thenm to get fixed and ask about HD-DVR. They told us they did not know anything about the DVR's after 3 calls and hours on hold. We are getting HD-DVR tomorrow. We have 4 HDTVs and they are telling me we can have only 2 HDTV boxes no matter if DVR or not. Talk about nickle and diming you each box is ten bucks and month. On top off that they want to charge $29.00 service charge. Because our work order did not have but one cable box. Hey they have to come to fix the cable why can't they do the boxes then since they messed up the order anyway

I have worked as a csr for a public utility in California for 18 years and I have very high expectations of service. The company I work for has rated in the top 5 category of customer service by JD Powers for the last several years. I would never dream of treating a customer as Media com does. I was hung up 3 times, I think the 1st person disconnected accidentally (right?) as I requested a supervisor. Each person after that couldn't get past the fact that I was angry at media com. Yes I was irate, because of an error made by a representative a week prior. I had to hold for 8 minutes to get someone that couldn't/wouldn't help me resolve my issue. Was disconnected,or hung up on. had to call back 3 times and hold a total of 1 hour, I asked for supervisor because based on what the 1st rep position she couldn't accommodate my request.Finally the last representative I spoke to got to my issue and told me what was needed after a brief argument, csr talking over me, rude comments before I finally had asked her what do I need to do to resolve the issue because she wasn't getting it. You all should have gotten past the attitude and gotten to the resolution. Every one of those reps needs to learn not to mirror the customer, don't match the voice tone or attitude,let the customer vent, listen to the customer to understand the problem and resolve it without getting personal, understand the customers words are not directed at you personally, I thinks its all poor/no training and hiring the wrong people and not getting paid enough to care, maybe discipline for hanging up on customers would be an incentive because none of them seemed to care that I had their name before they hung up on me. However, I never received a call back from a supervisor as I was promised. Unfortunately I have never called Mediacom and gotten a short wait or good service. So yes your poor customer service rating is deserved. Sorry Media com customer service just sucks. You got one star because I had to.

Worst internet service ever. Always unpluging the modem and pluging it back in. When it does work it is fast. Spend more time trying to figure out why it slows down. Has slowed down to dial-up speed. DSL is "way" much better.

Sometimes fast, MOST of the time NOT. When 5 p.m. hits and people get home and hit the internet it BOGGS down. They advertise 7 megs per second, you will usually get 2 megs downstream.  P.S. forgot to mention that the customer service is terrible, I was on hold for 42 minutes before I finally got someone.  Going back to DSL, it is slower, but it    "WORKS".

look people i work as a customer service rep for mediacom and i love helping our customers...all the reps answer the phones as fast as we can.if u never worked in a call center then please dont talk like we just sit around and look at the phones ringing...we try our best and it doesnt help whe you all call in and we are on the phn with u for an half hour!!!realy mediacom is a very good company and all u people do is complain well ...u say we need more reps so get off the couch and off the phone and come and apply and try to sit in front of a computer trying to consult with rude people!!!


now hoave a nice day

Tried to get Mediacom in Springfield, Missouri. Customer service is non-existent. Trying to get telephone service installed as part of a package deal... that was 33 days ago! Average hold time for 8 calls was about 40 minutes... one was 59 minutes! This does not count the times I had to give up and try another day. When they did answer it was a guy 2 states away. The result was always, "I don't know why it hasn't been installed. I'll put in a work order and get it fixed" When you email them they said they respond within 24 hours. Three letters and none answered, one over thirty days ago. When you go to the local office in Springfield you are told you have to wait three days before they can submit a service call, then 10 days before you know when you can get a service date... the tech said it usually takes about 30 days! Looks like the next step is Bait and Switch. They said that because I didn't have the FULL package for 30 days after the initial phone call setup, I would be on a different (higher) plan! That's Bait and Switch. No help from the city "...we are specifically prohibited from any control of the cable telephone service. State was the same way, "We have no control over customer complaints or customer service... try the city."

Ordered a Pay Per View event and its now 50 minutes past its start time, I've been on hold for 30 minutes with service (shouldnt even be allowed to call it that) and still no event, bet they will have no problem billing me for it though. Solution have your accounting dept run your customer service dept.
Also the quality of their service has always sucked, and there internet is down more than its up.

Yes Mediacom is lightning fast!!!! when its on!!! My internet worked fine for years. Here in the past few months, and when I say few i mean at least 4 months, it has been terrible!!! The internet will lose connection every few minutes and all you can do is unplug the modem, plug it back in, and cross your fingers. In these months 3 technicians have come out to look around, and when they get here my internet is on, so they say "I cant find any problems... it looks fine!" ... Well, I say, if it was fine you wouldnt be here!!! Find SOMETHING!!! Now there is ANOTHER tech coming to look, and hopefully send a maintenance crew to check the cables coming down my street. I believe there is a loose connection somewhere, but I am NOT a tech!!! So why can't someone who knows something fix it? It seems to be a bad company for service issues. Well it doesnt seem to be, IT IS!! If you get mediacom, and it works, like it did for me for years, then it is GREAT!!!! Fastest internet ever!! Let me see... I just did a speed test and got 14438 kbps(1805 kb/sec transfer rate) download , and 952 kbps (120 kb/sec transfer) on upload. This is why I havent gotten a different service yet. The problem : It will cut off shortly, so I must hurry when I have my precious little time for internet speed!! The verdict : I think you should try it, and if it works, GREAT!!! If it doesnt, then dont expect repair or service to be as fast as your internet is!!! or was... By the way.. this is the last time I see a Mediacom tech at my house!! If its not fixed after this, I will also give up, I have no choice! One more thing. I have cable too, and it goes out everytime the internet does! Very unreliable service! But, I have never had billing issues. I do get refunds for my outages. And I honestly hope it gets fixed this time! I would hate to lose all this speed!

Worst cable internet service I have ever had. When I first ordered the service the cable installer informed my internet might not work because I had a low and signal and then left. Then they had to reschedule to have another "Tech" to fix the problem only to find out that he was incompetent as well and couldnt fix my problem. So then I had to reschedule yet AGAIN to see if they could come fix the lines. Well I never heard from them and my interent service works 80% of the time. I get random connection drops and spikes throughout the day. It's been a really long time since I've had an isp this horrible.

Mediacom is the worst provider! We've been subscribers for 5 years and it's been nothing but chaos! Seriously, anything from not showing up for service to charging us for services we didn't sign up for. We also missed the fight Saturday night and still can't get through to Customer Service. BY THE WAY... if you're one of the many waiting for a Cable Card... give up. We waited almost a year for our second cable card and of course it didn't work anyway and they have yet to come back and replace it.

Media com sucks so bad. I was in the process of watching the Mayweather vs. De La Hoya fight and before the fighters even came out the fight went off- and never came back on. Another thing is that I attend college and was doing a Final last semester online at webct and the internet had cut me off. Half of the time I can't use the phone either (i bundle). The funny thing is that just yesterday I called customer service to ask about why my bill jumped from about $65 to $125, I told the representative that I was going to switch services. I told her I would wait until tommorow. She told me that satelite and direct tv weren't reliable and that it was a good thing to stay with them so I would be assured to see the $54 fight. She said what happened if the satelite went out and I couldn't watch the fight. Well I ended up not getting to see the fight znyways, and it is all because of mediacom. You can better your a** that Monday I will switch to dish tv. I will be very addiment to mediacom that they should never again attempt to solicite me as a customer either, or consequences of harrassment will be passed on to the worst company ever!

I want to add to the complaints about Mediacom. I live in Iowa City, Iowa and Mediacom is the only cable service...since it is who I get cable from I figure it's easy (but expensive) to have "Mediacom Online." It really should be called, "Mediacom Offline" because the internet outages are insane. I've been keeping track since Sunday morning anytime I'm home and so far the internet has been out for over 6 hours. (it's now wednesday.) We've called them several times in the past and they have actually said "there are no outages in your area currently." What? It's not working in my home! So they arrange a time for me to be home (yep...you get a 3 hour window when the tech will arrive...so you have to take off work when they wanna work on your service) so I've missed several days of work and each time they tell me either "everything looks fine, " or "It's been fixed." The real problem I've come to understand is they don't have the ability to supply service to as many people as they do. Too many people accessing the internet and the bottom falls out. Crap service...with a very expensive price, and they will never give you a monthly discount for the amount of time you pay for a service you don't receive. So yeah...they suck and I'm on a mission to make sure they either improve their service or refund us money. Next stop..Better Business Bureau. Is this something worthy of a class action suit?

Look guys.. I work in Tech Support for Mediacom.. Im not going to lie to you here. Our service does suck. In some areas, where the system has been built correctly the service works great. I never have problems either. For the rest of you though, I cant apologize enough. I am sorry that we keep charging you for services we dont provide. I do not apologize if we come off as rude sometimes. I know I have in the past and its nothing against you believe me. When you have people breathing down your neck about call times and output you really dont have a chance to truly help someone. Also after you've been drained emotionally for the past two hours without a break because all you do is apologize about how Mediacom has dropped the ball on so many levels.. you might not be the cheeriest person either. For the most part the technical support team is very intelligent and knowledgeable. We come from a lot of backgrounds, military, law enforcement and in my case Network Administration for small offices. We try real hard to help, but 9 times out of 10 our hands are tied. I feel sorry for you guys. I really do.

I never have any problems with mediacoms service.In the last 4 years My internet/cable service has gone down 3 times and that was due to hurricanes.Yes it did take a couple of weeks to get the service back up but one thing that most people do not understand is that cable companies are not considered a utility therefore We (yes I said we)are not allowed to get in to repair our system until all utilities are restored such as power and phone are restored.I have had great service even before I am became an employee. Gary Gulf Breeze FL

Mediacom-South Alabama,don't waste your time and money. Downloads are great, sometimes hittinng 5Mb, but connections are terrible. I would lose my connection 4 to 5 times on good days, 40 to 50 on bad ones. Support was of no help. I even had one tech tell me that there was a problems in the lines between my town and the next and they have no idea what it is. After 9 months of frustration I threw in the towel. I this was at a special of $30 mth for a year. Definitely the worst IP I have ever had.

I would not rate it terrible since I can connect, but it is sometimes slower than dial up. Be aware they will not correspond to any of your telephone calls nor when you write them. They will not even reply back to the Attorney Generals Office in this state when requesting information as why they do things the way they do. I will switch from them as soon as I find me someone whom is available in my area. My experience is not to sign up with this provider since their customer service could careless whom you did business with.

I agree with my fellow Iowans (What up Cedar Falls and Altoona), I'm in Iowa City and mediacoms service is intermitant and the tech support is RUDE!

On Sept.18 a hurricane came through our area. We were relatively unscathed compared to nearby areas in Florida. In our area of Alabama all utilities were restored within a couple of days of the storm, except for Mediacom. As of the end of October (six weeks after the storm)there is still no Mediacom cable or internet service. Mediacom is billing for the period that service has been out and telling customers that they must pay and that they will be rebated later after service has been restored. An article in the local newspaper reported that over 15,000 people in our arera have gone to satellite dishes since the hurricane. My advice for any community that is considering granting a franchise to Mediacom is DON'T DO IT!

Just switched to Mediacom Broadband from Bluelight and AOL dial-up. Bluelight was a slow dog and AOL was a faster slow dog. Mediacom is absolutely no comparison to dial-up with their lightning fast uplaod and download speeds. It's the difference between night and day. Give it a try. Mark from Cedar Falls, Iowa.

MEdiacom provides great service here in Altoona...when it's up and running. That's the trick; they are down CONSTANTLY. Tech support is next to worthless. If there was another high speed alternative here, I'd jump at it in a heartbeat.

I would LOVE to post an opinion but Mediacom hasn't even started Internet service in Waveland, Mississippi despite promising it for well over a year. Every few months they say it is coming in a month or two and then they do not connect. ALL high speed access to the Net doesn't exist in Waveland, MS while every city around us has other high speed access. What gives?