Ross Simons was late mailing my daughter her 30th birthday present, diamond stud earrings. When she received the diamonds, one of them was loose! Terrible quality, terrible customer service.

SHOULD HAVE ORDERED FROM AMAZON.COM

I was shopping for affordalbe wedding rings for my fiance and me. I found a great diamond eternity band for a reasonable price at Ross-Simons (R-S) and placed an order for it. It will be on backorder for several more weeks - not a problem becuase the wedding is several months away.

Since I found such a deal on my ring, I decided to get my fiance's ring there as well, even though I found comparable prices at Amazon.com, Ice.com, BlueNile.com --- and even Costco! I placed my order online with Ross-Simons based on my previous experience. Seemed ok at the time.

The next day, I logged into their website to check on my order status. I couldn't find my order so I called Customer Service. Apparently the sale hadn't gone through and the representative was very helpful and all too happy to take my money. This ring was also on backorder but several retail stores had it in stock so they were going to send the ring asap.

My fiance's ring arrived the next day. It was lovely! Around 5 pm that day, I checked my bank balance online and saw the account was overdrawn by several hundred dollars. The amount was oddly enough similar to the price of the ring. I called R-S to see if they had any information for me. It started off well enough. Two stores had responded to the request and both had charged my account. It seemed plausible but I know from personal experience that most stores have a process to avoid this sort of thing from happening.

Then the rep. informed me that since another ring was on its way, I would have to wait until the merchandise arrived and then return it and wait for my account to be credited. SERIOUSLY? You make a mistake and I have to pay for it? I don't think so. The rep. started to have an attitude and I responded in kind. Eventually she tried to pass me off to a supervisor until she found out that noone was available. I've never heard of such a thing --- no supervisor, noone else in the entire company that I can speak with? "Nope," I was told. They were all in a big meeting and couldn't come out.

So I decided to call back repeatedly until I got a supervisor. It took around 30 minutes. They stuck to their guns about that meeting! The supervisor informed me that she could put in a request to have my account credited for the 2nd ring but it wouldn't happen becuase I had just missed the manager who was authorized to do it. Makes no sense to me.

The next day I finally spoke with a very helpful supervisor who credited my account and was making arrangements to reimburse me for any overdraft fees - totalling nearly $200. It seemed as if this was resolved. Imagine my surprise this evening when I checked to see if my refund had been posted. It had, and the the same amount was immediately withdrawn from my account by Ross-Simons of Providence, RI. They can't find a charge so I will probably have to work with my bank since this pretty much amounts to theft.

And by the way, I'm cancelling my ring order that is on backorder and going right to Amazon.

AVOID ROSS-SIMONS IF AT ALL POSSIBLE. THEY STEAL YOUR MONEY AND THEN TELL YOU YOU'LL JUST HAVE TO WAIT.

I placed a simple order on April 30, 2009 with anticipated delivery of May 5. On May 5 I receive an e-mail asking that I call customer service to verify my credit card info. I call on the same date and am told that the person I need to speak to is on the line with another customer. I decide to call back the next day as I had already been on the line waiting for 30 minutes. I called on May 6 and was told my order did not exist and was immediately transferred to a supervisor which I thought was great. She was very helpful and promised that my order would arrive the following day by 12:00 p.m shipping fee waived. It is now 1:09 p.m. and my order is not here. They gave me a fake UPS number (according to UPS it does not exist). I called back to complain today and was simply told to write a letter. I will be doing that and hoping the Better Business Bureau can give me a hand with this. NEVER USE THIS COMPANY!!!

Ross Simons gives misleading sale promotions. Make sure you call and understand exactly what their sale is before you spend time shopping because the price you think you are paying is not the price! For example, they currently have a big red banner on their website which says "30% off plus free shipping. use code TAKE30". But the 30% off price is already in their sale price. It is misleading because you think you are getting another 30% off when you enter the code TAKE30 at checkout. Only to find that the sale price of the item IS the 30% price. There is not correlation between the TAKE30 offer and the "sale price" in their advertising. Very misleading and desceptive if you ask me

I just finished reading all the bad ratings given Ross-Simons. Wow, I can't believe we shop at the same store. I'm sorry other people have had such bad experiences. Hopefully these are the exceptions and not the rule. As I've had nothing but great customer service, (I purchase a lot of jewelry from them) and lovely jewelry. I shop using discount coupons, and generally get free or discounted shipping.

Twice when I've returned an item, have had no difficulties. Three times items I've ordered ended up being back ordered or discontinued.

Ross-Simons is a merchant that must be avoided! They lure you in by promising quality, great prices, and money-back guarantee. Don't be fooled! The quality is poor. The items looks nothing like the photo. The prices are not great. If you received a quality product, the prices would be fair. Instead you get absolute junk. You are over-charged for poor quality merchandise. THe money-back guarantee is a joke. I followed their return policy to the letter but after a month of frustrations I eventually had to file a dispute with my credit card company. In spite of acknowledging receipt of the return, they were far "too busy" to charge-back my credit card. Please save yourself the headache and buy your jewelry elsewhere.

My wife ordered several items from Ross-Simons and returned them because the actual items were poor semblances of those pictured in the catalogs -- different colors and poorer quality. We've been trying to get off the Ross-Simons catalog mailing list for two years or more without success. We receive one or two catalogs every week! Don't do business with this company -- you will regret it.

I've just had the most frustrating customer service experience with Ross-Simons, which is a shame, because it's actually my first customer service experience with them.

A month ago, I was given a gift (Multicolored Cultured Pearl and Multi-Gem Necklace in Sterling Silver, item #216594). It wasn't quite what I wanted, so I found a necklace I liked (Sterling Silver Graduated Bead Necklance, item #239497) and decided to make an exchange. The multicolored pearl necklace was selling on the Ross-Simons website for $60 (and still is, at the time of this letter), and the silver bead necklace was selling for $105. I assumed that I would pay somewhere around $50 ($105 purchase price - $65 merchandise credit = $40 + s&h + tax) for the silver bead necklace.

Imagine my surprise when the necklace arrived with a statement that said I had been charged $90! I assumed this was a mistake, and while I wasn't impressed with the shipping/billing error, I was willing to put in the time to call and rectify the situation. That's when the fun started.

According to the two customer service representatives I spoke to (first one, then her manager), because the gift giver purchased the multicolored pearl necklace during a 3-for-$45 special in December 2007, the multicolored pearl necklace was only worth $15 (even though it's currently selling on the website for $60), and that's all I was credited. It's Ross-Simons policy, apparently.

This policy makes no sense, and it's certainly not a policy that's adopted by companies who wish to keep their customers happy. If you receive an item as a gift, and you want to return that gift for merchandise credit, you should receive merchandise credit for the amount it's selling for right now. What the gift giver paid for it is irrelevant.

Why my gift, which I received without a receipt or order number, was associated with the original purchase price is beyond me. It makes Ross-Simons look like they're trying to weasel out of taking $40 off my bill. For a company whose 2007 sales reached $166,000,000, I'm amazed that a first-time customer is being cheated out of the paltry sum of $40, and that the customer service manager didn't refund me the $40 in order to keep me happy. I even told her that if she didn't refund the money, I would be very unhappy and Ross-Simons would lose a customer. That didn't sway her, and I was denied the refund.

There are hundreds of jewelry retailers in the market, and if no action is taken on this complaint, it will ensure that my future business - and that of my friends, family, coworkers, blog readers, and casual acquaintances - will be taken elsewhere. A favorable outcome - the refund of $40 to my credit card - will satisfy me.

WORST CUSTOMER SERVICE EVER!!!!!! Rude, disrespectful employees who were completely unwilling to help. Package was supposed to be 2 day delivery UPS, guess what for 14.95 it ships regular mail instead now 11 days later, no package...they blame the mail. I blame them!!!!

I purchased a chocolate diamond eternity band at Ross-Simons last May. Since that time, three diamonds have just fallen out of the ring. I took it to a jeweler locally to find out how much it would cost to replace the diamonds. It was 60 or so dollars so then I contacted RS and they told me that I had 'voided' the 12 month warranty by taking it to a jeweler - just to look at it!!! Their attitude was too bad, not our problem. Will never purchase from them again.

I wish I had read this before I made an online purchase. I bought my mom some aquamarine earrings for her 65th birthday. When she received them, there was no blue to the stone at all, so they weren't at all as pictured. When I called to talk to Customer Service, they couldn't care less, they just gave me a return authorization number. They would not refund shipping either way, nor my gift wrap. I'll never buy from them again.

On 12/13/2006, I ordered my wife's Xmas present through 800 number. Operator assured me that it was in stock and would arrive before Xmas. On 22nd I received a letter saying it is out of stock. I called customer service and complained and their attitude was "too bad". Same thing happened to me last Xmas. Do not buy from them.

Ross Simons has the absolute worst customer service of any company I have ever dealt with. My wife and I had our wedding reigstry there. We receive dozens of items from them, and they all were poorly packed using low quality boxes, and many items arrived damaged. They are in the process of discontinuing their registry, so many items on our registry have become unavailable -- even though they promised when we set up our registry they would be able to service it. To top it all off, their customer service representatives lie! One couple bought a gift off our registry, it wasn't in stock, so RS sent me a card indicating it was backordered. When the item came in and was shipped, RS shipped it to the couple (not me). When they called to complain, they were told RS didn't have my address -- yet the item was bought off our registry and RS was able to send the backorder notice. What bull! Based on my experience, I wouldn't be surprised if their whole business model is a scam! Don't deal with these people.

Order only if you want to enter catalog H*LL. I've made 10 calls (so far) to have my DECEASED mother removed from the mailing list. Each time they say they've done it, but as of today's call, she's still active in their system. Order at your own risk.