I have been/ was insured with Allstate Homeowners and Auto for 30 + years. Since I never had to make a claim, I thought they were great. A township vehicle rolled down the street and destroyed my Garden shed/Cabana. Since government entities have immunity from this type of claim, I had to file a claim under my homeowners. I had estimates for $12,000 and $12500 for the replacement of the structure. Allstate would not send a claims representative to my property for twenty one days. My contractor advised me to tear down the remaining structure as it was a hazard and could subject me to further liability. Allstate decided that my structure was only worth $3200, (an estimate from their contractor that never set foot on my property). After I retained a Lawyer and Sued , I got what I should have, full compensation. An insurance company should respect and serve their customers....period....good hands????????...bye bye

You are in GOOD Hands

a very horrible company , really bad customer service, slow, rude representatives .......don t recommend it to anyone

Best auto insurance I have ever had

I made the mistake of letting the car dealer whom I bought my car from recommend me to Allstate. I spent over an hour on the phone trying to set up a policy which should have only taken five minutes! The guy didn't know how to type or spell and moved slower than a turtle. And if that wasn't bad enough they pulled up a driving record with a accident on it that never happened and they were the only ones to show that invalid information. After the policy was set up it wasn't any my business with Allstate didn't get any better. I was assigned an agent 30 miles away from my residence even though I had a local office down the street! They told me I would need to send in a written request in order to change the location, ugh! I decided to break this treacherous relationship with Allstate in the first two weeks and switch to GEICO.

Worst company I have ever dealt with in 63 years. Anyone

Absolutly terrible insurance company. My husband was in an accident and he was in a parked car in a parking lot. This guy came around the corner too fast when it was raining, hit the brakes and slammed into the front of the car. Allstate told us that my husband was at fault because he was on the left. Left of what?? I don't know. How is someone who is in a parked car...legally I might add...he was parked in a corner parking space (backed in)..be at fault??? And on top of that the car was totalled because the frame was bent. I literally have had 10 claims people call my house each saying they are in charge of the claim. Yet when I call them to see what the claim status is no one has any idea. We are paying WAY too much for too long to be messing around with this BS. I had some Joe Shmoe insurance a couple years ago when someone hit my car in the parking lot where I lived and broke one of my tail lights and they fixed it right away with no problems. I think I will go back to them. Cheaper and more reliable.

My Honda was hit in front of my house, with no one driving(!!!), so they paid out $2600 to get the rear end fix. I didn't know any auto body shops, so I went with their recommended body shop - boy, their work sucked even after taking it back THREE times. I gave up after that trying to get the overspray and inferior paint work fixed. I managed to total that Honda within the next year (my fault), and the insurance policy started going through the roof - no surprise there. Their new ads are a joke - do you know who your insurance agent is? Yeah, we'll ream you with the premium.

This insurance agency is a frickin joke. I have been with them through my parents till I was out on my own. I had a minor accident with my truck and a hidden pole in a dark parking lot that put a scrap in my door. I have full coverage and have been a great customer. They inspected it and said I can get a used door from a junk yard and reuse the dented molding. All This on a new truck? I told them they were high and if they didn't foot the bill I would seek my attorney on them. I then got my check in the mail. I've heard that they hate to pay up on claims and dissmissed them till now.