I have had Direcway now hughesnet for 4 years and it sucked when I first recieved it but over the last three years it has gotten much better I am looking at getting the .98 dish or 1.2 meter dish to improve the quality and speed and to help when it rains as far as cloud cover goes I never loose my signal except when a really big storm moves through then I go to my good old trust worthy NETZERO it is still free and have been using it for about 10 years so I will and do recoment HughesNet but if you like downloading large files alot well to bad just move into the city and get your cable hookup.

I've been a Direcway customer for 4 years. It's slow and the technical support is terrible. I've only stuck with it because I live in the boonies. But they have gone from terrible to abyssmal with this switch from Direcway to Hughesnet. The switchover instructions sent out don't work and even their knowledge base contains incorrect information. Questions to email support go unanswered. The Indian support line (hold time: 1/2 hour), which is barely understandable, gives incorrect information or none. Yesterday, I requested to speak to Advanced Technical Support, which is US based. They flat refused to let me speak to them. I'll be without email for a few days, but I'm switching to WildBlue. Enough is enough. I would not recommend Direcway/Hughesnet to my worst enemy.

I've been a Direcway customer for 4 or 5 years now. I've had all of the trouble described by everyone else - down time, slow time, but the killer is having a problem and calling tech support in India and getting help from someone who does not know what they're talking about and doesn't speak English. I found a way to reach the corporate offices in Maryland and began complaining to them directly. The president of Hughes Network Systems is Pradman Kaul and the VP of HNS and boss of Direcway is Paul Gaske. You can reach them at 301-428-5500. Frankly, you'll find them of little use. They really don't care that their service is lousy and their customers are unhappy. They've created a corporate culture designed to isolate management from customers. What's really pissed me off is that I just upgraded to the new 7000 series modem because I needed faster speeds and was reluctant to change my email address. This upgrade comes with a 15 month commitment. One month after signing I received an email on April 1 that Direcway is changing their name to Hughes.Net and my email address will have to change. They will forward emails for 6 months but I need continuity for much longer than that. This will do serious damage to me and my business. I've filed a complaint against them on these grounds with the FTC: 1-877-FTC-HELP (382-4357). The new Hughes Network Systems is the same people who brought you direcway. I'd be interested in joining a larger group of businesses in filing a suit. Jim McMahon jim@jamespmcmahon.com

I have never experienced anything as bad as Direcway ------ Service ---WHAT SERVICE???????? The most recent debacle is that e-mail is being switched from Direcway.com to Hughes.net. That's just wonderful - especially where one has stationary, business cards, and advertising that will run all through 2006 with the Direcway e-mail address. One is given 6 pages of instructions on how to switch e-mail and additionally a deadline of 4/22 to make this switch. NOWHERE IN THIS SIX PAGES OF CONFUSING JIBBERISH IS THERE AN E-MAIL ADDRESS OR PHONE NUMBER TO CALL TO GET HELP!!!! I'm running a business, have tried to execute this e-mail transfer for five days. Myself and three staff members have worked on it and while we're not Bill Gates, we're not computer illerate either. After about 12 man hours of effort we've suceeded in creating a situation where we're not getting any e-mail at all!! Compared to this fiasco, FEMA's handling of the aftermath of Hurricane Katrina looks like a pillar of brilliant efficiency and success.

DIRECWAY the biggest ripp-off in the industry. Selling highspeed internet at a below dial-up speed. Absolutely worthless. Paid $1000 for professional equipment, never was tested nor working, after monthlong calls resulted in absolutely no change snail speed at $104.99 per month. After a year of disappointment I decided to cancel only to be informed of a $300 cancellation fee. This company has intentionally misrepresented their product, has sold a $1000 equipment for a unacceptable speed and now tries to additionally profit. I hereby warn all potential subscriber to stay clear of this media, DO NOT USE THIS SATELlITE SYSTEM. For any question and comments e-mail Hublik@adelphia.net

this the worst experience i have had in 20 plus years. i have case number after case number with them. the worst customer service in the world im sure, if you can understand them! i had upgraded to the 7000 series as the advertised it much faster. nothing but problems with them trying to get it to work. i have been lied to so many times. i had bought the system on the 99.00 per month if i stayed with them for 15 months. it was my understanding that i had a 30 month warrenty by doing it that way. now the tell me i dont and want to charge me 150.00 to come and fix the receiver on my roof. the girl i talked to said at first i was covered then they call me back, the only time they called me back, and tell me i'm out. did anyone do it this way and what kind of warrenty did it have as i didn't print it off. you can email at hdan51@aol.com so can see if im out of warrenty or not. im a member of prepaid legal and im going to call them march 9th of 2006 to go after them to the limit. its now the principal of that company getting by the way they do service and lie to people! dan hart missouri and seed action against them

Awful, absoulutely the worst internet provider on the face of the earth. Technical support is dead, Only guy I was able to contact barely spoke a word of english and treated me like I was a drooling moron. Spent at least 4 hours on technical support waiting. Constant outages, At least 4 times a day. The frusteration was more than I can possibly comprehend. When I first got direcway (it dosent deserve a capitol letter) the installer didnt put the dish in right so it swayed around in the wind, and I couldent figure our what was going on until I went outside and the dish was pointing straight down. 2 weeks later he comes back and barely installs the dish right, then charges us a fortune for more repairs and whatnot. We get a model 7000 router, Not much of a change, not even worth of the plastic its made of. The moral? Stay away from direcway!

We tried Direcway's system starting 10-5-2005. for a week it was very good....Then it clouded over and rained. We live in northwest Oregon and it rains here.Of course we lost the connection, couldn't hit the sattelite. We were told from the beginning that the rain wouldn't make any difference, and there was nothing to abouy that in any paper work they gave us. After getting tech support, we did get the installer to come out and tweak the system. We were then told that the rain should not interfere, we were ecstatic. A day later, here came the rain again, guess what....no internet...Needless to say we were not happy. So now we got to a "second tier tech", he actually spoke very good American english, he informed us at that time, that if it was cloudy, or rainy, or snowy, the system would not work. We had the system a whole two weeks, and have been fighting with Direcway ever since trying to get our investment back. It is now March 2006, and we are contacting the better business bureau, as well as the State Attorney Generals office. Whatever you do, don't get involved with this company

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I have had direcway for some time now, and it seems to work just as described in all the print, yeah most of you never read all of the info did you. If you expect satellite net to compare with cable, your wrong, and yes it does cost more than cable, but if you are in the boondock you take the best you can get. I would do it all over again and have been reccomending it to all of my friend.

I've had direcway for about 3 years. Their customer support has deteriorated slowly over the past 3 years, tonight it hit a new low. After getting off the phone with their "senior manager" Paul, I immediately started seeking a new ISP (probably going to go with WildBlue). In my case, they lied on the phone about access usage, and didn't follow their own posted rules regarding implementation of FAP. In general, bad weather is usually - no internet - , speeds seem slow, latency is bad, customer support terrible, overall - an awful company.

1- Support is in India and you can't understand them 2- S L O W !! Dial up is faster if you have that option. 3- Very expensive - Setup and monthly rates high 4- Big piece of equipment which you cant move or install. 5- Install takes over a month. 6- Bad weather? No internet!

Absolutely the biggest rip off in our times! Worse than most of the internet scams because once you're in it, you're trapped. I did the upgrade to what was supposed to be a faster and better modem on my satellite. Guess what. I'm getting upload speed of less than 10 kbs/sec. Yes, my testing today showed 9,7,6, and then three times it was so slow it came back as "error" and could not be rated.

Well, finally, I got to this site. I have been so frustrated with Direcway, and have tried to find a site where I can tell Mr. Ceo of this terrible company just how upset I was, but there is no place to tell. Just like thir customer support, they don't exist. Direcway only has the ability to suck my money out of my account, evey month, and give me 0. Nothing, nada. I am getting screwed, just like the rest of you, and there is nothing we can do. The jokes on us. Here is a company that gives you nothing for your money, and there is no one to tell, but each other. My only other option, where I live, is dialup...I just can't figure out whether or not it would be more reliable. By the way...can anyone get tech support where the guy speaks ENGLISH?

Have had direcway for almost 2 years now. It is horrible and always has been. No Customer Service. Is out more than it is on. Most speed ever acheived is 100k. Now we just found out can't watch movies or anything. Can only download 160m within a four hour period or they cut you off...fair access policy. Isn't this america. How can a company get away with this. If you want to get ripped off. Get Direcway. Wildblue is coming to our area. But we have spent all our money on the direcway system...nothing else is available. Will be talking to a lawyer soon.

I had Direcway and it was without question slower than Pony Express - that is when it worked. They have no customer service just customer abuse lines. Finally when I returned the equipment in the carton they instructed me to return in it they claimed they never received it. It took almost one full year to be done with this fraud of a company. Absolutely awful.

My story started as I couldn't get cable, DSL or any high speed access. As I write this, my 1 year is up and I'm switching to dial up. DirecWay was and is absolutely awful both as a company and as an ISP. When I signed up, they asked for a credit card number (presumeably for a deposit) - that's NOT the case. This is to bill you EACH MONTH. If you would like to switch to normal billing, it's an EXTRA $5.00/month. When my system was installed it was with the DW4020 system, 3 months after I signed up, they came out with the networkable unit. They would upgrade mine for an additional $500 dollars. No exchange, no discounts, nothing. Additionally, it took me several nights of reading the forums, to change the settings to get optimal performance from the system. Direcway does not support networking. So I've got a DW4020 system that I have to run an additional computer at all times, if anyone in the house wants internet access. (Major bandwidth drain). I cancelled my credit card (thinking they would paper bill me) boy was I wrong, they started calling my cell phone (the number I gave them for the installer to call me so it would be easier). I can only hope and pray, if you read this, you DO NOT sign up for this service. I work in the IT field and thought I could over come some of the limitation with this company and make the best of it. I have been frustrated, harassed, and humbled by the personnel and the hardware of the company. If you have ANY other service (including dial up) it isn't worth the frustration, aggrevation, or effort. Don't walk - RUN from this company!!!! Updated: I have since had WildBlue installed which was offered by my local power company and there is NO comparison - NONE. If both cases I got the highest speed package available and WildBlue smokes, I mean SMOKES DirecWay. NEVER sign up for DirecWay - I mean NEVER, the billing department is rude, tech support is marginal (after the wait) and the business practices of the company itself is very much in question. I feel for anyone who purchases this "service" and can only hope, some of you potential customers read this and other responses like this one and react appropriately. Please save your money and time, you really don't need the headaches and interruptions of your lives this company WILL provide. I beg of you, PLEASE TAKE HEED!

Is there a negative star? Never worked right. Constant outages When it is up, it is slow. Customer support is non-existent Tech support is in India. No problem with that, but they can hardly speak english, and obviously have a FAQ book in front of them. STAY AWAY FROM DW!

Our original contract with Direcway was for a fifteen month commitment at $99.00/month. After fifteen months, the price was to drop to $60.00/month as the equipment (modem and dish) would then be paid for. We have had the service almost a year and have made eleven monthly payments thus far. We just cancelled our Direcway service today and have discovered that we will be subjected to the early termination fee. Overall, our use of Direcway for nearly a year has cost us approximately $2100. Breakdown: $280 for installation; $1089 for eleven months of service and equipment charges; $300 early termination fee and $400 until the modem and dish are returned. I suppose we will get our $400 refunded once we have received the boxes and returned the equipment (but from reading this forum, I think the refund is in serious doubt!). What really sends me is that we have already paid $440 for equipment that we have to send back or suffer an additional $400 charge! I guess we're just supposed to eat the additional $40 every month that we have been paying. And, to top it all off, when I found out about these charges that are about to levied against us, my husband was standing there listening to my conversation and I offered to let him speak to the Direcway technician, the technician hung up on me! And, I was being very nice to the tech--promise! My husband has called them back and after a substantial waiting time, we are now disconnected from Direcway--it happened before he hung up the phone with them. On the flipside, the Direcway service was okay. Not nearly as fast or efficient as RoadRunner but not as slow as dial up (which happens to be our ONLY other option). The service wasn't as fast as is advertised, though. All in all, for the service received, the cost is outrageous. Even though dial up is much slower, I would recommend it over Direcway.

If there were negative stars, Direcway would get five of them. Caveat emptor!!!!!! Direcway hired someone called Vision Quest to install my satellite internet service. He arrived hours late, claimed he would not do a standard installation because it would make my roof leaked, and charged me $125 to mount the dish on a pole. I approved it to go across the driveway from our house. He completed the installation in the dark, left my ladder in a dangerous place, and practically ran away--it was dark, so I couldn't inspect the installation. I signed a piece of paper saying the service worked. It did, for about 15 minutes. My husband got home and tried to get the installer to stay and fix the mess he made: pole installed so that the dish was about 5 feet off the ground and hanging out into the driveway; cable not buried but lying out on ground in several places; pole wobbly, not set in concrete properly. The installer said he had another house to visit but to call him. Next day my husband called, and Vision Quest refused to come help fix the problem, My husband offered to help, but they just plain refused. Meanwhile I called Direcway to try to get the service to work. They outsource their tech to India, by the way. The technician in India could not get the service to work after I went through tons of unplugging, plugging, typing stuff in, etc. So he said we would need a service call and it would be at least 2 weeks. I said, no that is not acceptable, and the installation is botched to boot, so cancel the service. After tons of calling I finally got someone to come out and de-install. He was amazed at how bad the installation was, but then when he heard who did it, Vision Quest, he said he was not surprised. Meanwhile the manager from Vision Quest called me to yell at me for complaining! Now I have spent hours and hours on the phone trying to collect the $443.00 I was charged for the equipment upon cancellation. It has been returned, yet they say it takes 6-8 weeks to process the return, and they will not refund sales tax. Huh? Also they refused to refund $200 more they say was for installation, even though it was supposed to be only $100, plus I also paid the Vision Quest guy $125 on top of that. I filed a complaint with the BBB and someone from Hughes called me, gave me hope they would be reasonable, but then never got back to me. I spoke to her today and she said she had "decided against my case" and there would be no refund of any kind. So it's small claims court, I guess. Meanwhile I'm out around $650 for nothing except aggravation. AVOID DIRECWAY LIKE THE PLAGUE.

I have read nothing but bad things about Direcway on this site and I believe the postings are true but I have used it for over 5 years with virtually no problems. The few times I have called Tech Support they have been polite to me although I did have to hold for a while. As for the FAP and people saying they did not know about the limited download capacity it is stated on all of their websites and it is stated on all their docs and you have to agree to that condition when you commission your modem. So I don't know how you could not know about that. Almost all satellite providers have limits on how much you can download in a certain period because the satellite only has so much bandwidtht to share. And they have to have this otherwise a few "bad apples" would hog all of the bandwidth on the bird then no one would be able to use it. I agree that DSL and cable is much better but if you can't that Direway is a viable alternative to dial-up but you do have to understand it has limitations. I have both Direcway and WildBlue and both of them have download limitations. It is not unusual at all. Anyway, just my two cents worth. Thanks.

Wow! I am really torn here. I had Directway come out to install. I live in rural Missouri in the foothills of the Ozarks. As soon as Darrel, Darrel and Daryl got out of the pickup truck I knew I was in trouble. 1) they insisted on a roof mount after I explained 3 times that a roof mount was not an option. They did not have the polew for a non roof mount installation. The cost of a pole installation was quated at $125.00 for the pole and 25 feet of cable. Aditional cable was going to be 10 dollars a foot and then there was be a fee to sink the cable etc. I was looking at a 1500 to 2000 dollar installation. The only Directway dish in the small pickup truct was one that appeared to have been stored in a junk pile someplace. It was dirty, scratched and appeared very old. The red flags flew one after the other so I insisted Darrel, and his two teenaged pals, Darrell and Daryl leave without further adieu. I was very disappointed, but hope to have better service from Wild Blue. Will let you know next week. LOL Yes, I know, I am fussy. But at a $600.00 Dollar minimun installation fee and a 99.00 dollar a month service fee for what other people in town are paying 29.99 for is a little hard to take. We, in rural America are still being gouged by internet service providers. If I could, I would rate them a minus 10. With all due respect, Ruthie at Directway's office was a charm and a real sweetheart. She almost made up for the lack of installer charm.

I work for a large company and had a home office set up. At that time there was no other carrier for HSI for at least 3 months. I saw the Direcway ad on television and called........... I spoke with a smooth/fast talking salesman who only told me about my initial set up costs. At no time was I told about a contract or that if I cancel my account, I was responsible for taking the satelite equipment off my roof and send it back to them. I cancelled last week due to having HSI capabilities. I was on the phone with a RUDE tech person who barely spoke. I listened to her typing and on occasion I did hear a breath of frustration and what sounded like a Christmas party in the background. I was informed I now owe $350+ for early termination and if I fail to return all the hardware (I live in Maine and the satelite is on a 3 story home)I will incur $400+ in fees for that. My service was terrible the whole time I had it. My speed was just a step above dial up. I did upgrade to Business Professional and was initally told that would help with speed. Well it did not and 3 months later, I discovered I had been misinformed. Don't waste your money on this service. 99% of the techs barely speak english, have less than a warm/caring voice and basically, appear to be there for lack of better skills.

Luckily, I was able to get out from under Direcway before I even had it installed because of the multitude of problems with the installer (Warrior Technology). In the meantime I've discovered a much better alternative -- Verizon Broadband!!! The probelm I think is caused by the fact that Direcway contracts with only one distributor in my area (Perfect 10); Perfect 10 has only one installer (Warrior Technology). Warrior Technology is the epitome of incompetence, and since they're 'the only game in town' they can be. Direcway is aware of this, but does nothing to inprove the situation. When initially arranging installation, I was given a day to expect the installer, but not a timeframe (morning or afternoon). I called back several times over the week prior to installation and left several messages to get the answer, since my wife and I needed to make arrangements for one of us to be home, but to no avail. Apparently, picking up a ringing phone and/or returning a message is too difficult a task for these 'professional installers'. At this time we also asked for help from Perfect 10 and Direcway, but only got the 'they're the only installer' answer. My wife and I finally had to make a decision so we went on the assumption that the installer would arrive in the afternoon. Of course when I finally reached someone at Warrior Tech (the day before installation) I was told they planned on a morning installation for us; now all of our plans we completely shot! I asked Warrior Tech to check with their customers who had an afternoon installation to see if anyone might be willing to switch, not expecting anyone would, but hoping at least one might be willing to get his/her installation earlier than expected (not a bad option). If it did work out, then Warrior Tech would have two really satisfied customers, if not, no harm no foul right? Well, Warrior Tech absolutely refused to even ask the question. In fact the manager (Bill) started berating me for trying to 'jerk his other customers around'. Whoa, who is the one who never called us to let us know when our installation would occur????? Again, I turned to Perfect 10 and Direcway for help. At this point I didn't care who did the installation or how long it would take as long as Warrior Tech was not involved. I even offered to pay the travel costs of another installer to drive to our area. But again, I was told it was Warrior Tech or nobody!!! So I began telling others my dilema. Luckily a friend told me about Verizon Broadband. For 1/6 of the installation cost I get high-speed, mobile, on-demand internet access for about the same monthly fee, and a 30-day money back guarantee!!! What's the down side? I don't know, I haven't found one yet. It works great! Thank you Warrior Technology for turning me Verizon Broadband!

Thinking direct way? run away now. 99.99 a month for what is supposed to be 800k business class... YEP only if I worked from 5:00PM to 7:00 AM PST Super Fast, instant connection... LOL for production applications it is not usable unreliable, high latency, high packet loss 80/17 kpbs 110/30 kpbs 55/7 kpbs Packets: Sent = 111, Received = 106, Lost = 5 (4% loss), Approximate round trip times in milli-seconds: Minimum = 764ms, Maximum = 4421ms, Average = 1495ms

I have been using DW for almost 2 years, I upgraded to their 7000 modem last month, the new modem is 2 times faster on downloads and 8 times faster on uploads. I do hit the FAP with no problem now, my complant is that when you sign up you are told that you have a certain amount of megs you can download in 4 hour time frame, but if you are hit by the FAP then their is a bucket that needs to refill at a slow rate until you can download fast again. The internet access is still fast but downloading anything is slow. I have the 350meg plan and I figure that around 600megs a day is all that their system will give you. I am still trying different things but if anyone else has a different number let me know. Their service seems to work as advertized, but I was mislead, or did not know I was going to be limited, but then again their is nothing else avialible for the location I am at.

Direcway is the biggest waste of money I ever spent. I am constantly experiencing satellite outages and on average, the service is useless 80% of the time. I would recommend going elsewhere to anyone considering Direcway.

Purchased - immediately discovered it was a crappy system and cancelled the service (furtunately) within the allotted time. My problem arose after that, they sent me my cartons to return everything and told i would get my refund in 60-90 days. That was 9 months ago and i have yet to see any of that refund.

without question the worst experience i have ever had in my life. no exaggeration. think long and hard before you enter that spider web. never, ever, ever again! it was a trip to hell.

well it,s 1.5 hours waiting for a teck to talk to me, yes i am in the hold pattern it is now 10:53 pm and i am still waiting, this company suck's you will hear on the land line this will take 15 minutes. (or call back in the next day.) DO NOT BUY!!!

Direcway stinks now that I can't get AOL e-mail addresses. Was so-so before and I thought it was the best I could do. Now I really, really wish I had gone with DSL.

November 6th, 2005 Director Regional Office Federal Trade Commission 600 Pennsylvania Ave N.W Washington, DC 20580 To Whom It May Concern: I am writing in regards to the service being provided to our company by Direcway.com. On October 18th 2005 Precise Mortgage Processing, Inc. (to refer to from here out as PMP) purchased a Professional Direcway system for the purpose of having high speed internet for our company. At the time of purchase I was informed the system was faster than DSL but slower than Cable. The system was installed on the 18th of October 2005 and has been nothing but trouble. I have since learned that the satellite is in fact a lot slower than DSL. It seems to me that our company was told this information for the sole purpose of Direcway to make a sale. On Nov 4th 2005 PMP was having major problems with connecting to the internet. PMP had a conversation with Direcway and PMP was informed that we were having problem due to a bandwidth cap that had been placed on PMP. Something called the Fair Access Policy (FAP). We were notified that if we download more that so many MB within a 4 hour period that it will be virtually impossible to view web pages. This information again was NOT DISCLOSED to PMP at the time of purchase. In fact I asked if this company would have any problem with speed because we are a mortgage company and we download large packages all day long. PMP was told there would be no problems. PMP was told that the system that we purchased would be and I quote PERFECT for our business. PMP feels that we were lied too based on making the sale. I called several times after the system was installed on the 18th and was not notified about the FAP until Nov 4th 2005. I asked the CSR why I was not notified by the sales rep. and the reply was the sales people are not that bright anyway. To me that is basically saying what I have thought from the beginning. Direcway.com just wanted the sale. Direcway.com also advertised 24hour support. However I was told that the Dept. that would handle my problems closes at 11PM. Eastern time. That is not 24 hour support. I want Direcway to upgrade my system to the full commercial package at no charge to me and I want the monthly fee to stay at $69.00 per month. Direcway.com has opened themselves up for a lawsuit in this situation. The least they could do is compensate my company or lift the FAP from my account. The account is for PMP but listed under Chrissy Durning (do not know why Direcway did that). Phone # 352-347-4539 Physical Address is PMP 635 Marion Oaks BLVD Ocala, FL 34473 The information for Direcway is: www.Direcway.com Intellectual Property Counsel, and Director Hughes Network Systems, LLC 11717 Exploration Lane Germantown, MD 20876 1-866-347-3292 Sincerely, Chrissy Durning Director of Client Relations/Processing Manager posted 11-29-2005 Your right it will not stand alone. That is why my corporation has started the complaint with the Attorney Generals Office Located here In Florida. I have been on the Phone with them most of the day. All it takes is for people to come forward and file the proper forms. The following link will help FLORIDA RESIDENTS. Copy and paste it into your browser. myfloridalegal.com/pages.nsf/449Document Attorney General Charlie Crist State Of FLorida PL-01, The Capitol Tallahassee, Fl 32399-1050 I have also contacted the media. I have an Apt. with Channel 2 news. The attorney General Stated that Media Coverage will help bring consumers forward. Also if Direcway refuses to refund your money it then becomes consumer fraud. More than enough reason to file out the complaint form with the Attorney General. The Form is Very Simple

The only good thing about Direcway is that it works where no other internet provider is located. Other than that, their poor service, slow connections, constant email problems and total lack of customer support makes Direcway a company that you should stay far far away from.

Well, the Direcway service we purchased last August 2004 worked nicely until Dec 2004. At that time, we contacted their "tech support", (located in India). These people were very rude, treated you like you have a 2nd grade level education, could not speak fluent english and when they could not solve the problem blamed our brand new $3,000 Dell computer. We finally convinced them the problem was on their end, so they referred us to high level tech support, who also could not figure out the problem. At this point, we were refered to their engineering department, who again could not figure out the problem. After the engineers, they sent out their "expert techs" who installed a new modem and repositioned the dish. Again, no luck, however, these experts told us Direcway has many internal operating issues with their routers and satellites and wished us luck. We continued with tech support until August 2005, with over 100 hours of our time invested, we finally gave up and called Direcway to cancel our service. At this time, we were told they were going to charge for our service through October 2005 (15 month contract) and a $300.00 early termination fee, even though they breeched their contract by not providing us internet service. Now $2000.00 later (15 months service, satellite/modem purchase and termination fee), I am writing this with the hope of bring this terrible company to light in order to direct any potential customer away from them. DO NOT WASTE YOUR TIME OR MONEY ON DIRECWAY, THERE ARE MANY NEW HIGH SPEED INTERNET TECHNOLOGIES COMING TO RURAL AREAS. WAIT FOR THEM TO COME AND WATCH DIRECWAY FILE FOR BANKRUPTCY.

I called up Directway and they told me they would have an installer come and install the satellite. Direcway hired a company from Michigan to install my dish. The installer was a young man with very little experience. It took him over three hours to set the dish up. He tried to get both my new computers to work with the direcway modem and he could not get my PC nor my notebook to work with the direcway modem. In the mean time I already signed the contract for him to install the dish and I was left with no service. I spent over 2 hours on the phone with the tech support and I was finally able to get once computer online. My fastest upload speed was 4.35 kbps which is no where close to what they promised me. The direcway support & the installer both said it would be at least 6 to 8 times faster then dial-up. I was unable to surf while I was uploading because of the poor installation. I found out over 4 months later that the dish was never fastened down tight and every time the wind would blow I would have no signal for minutes and sometimes over 8 hours at a time. Now Direcway wants to charge me over $700 for terminating my service early for a service I never had and also wants to charge me for a modem that the second installer Pete Cassel from the same company in Michigan took with him and never returned to Direcway. The second installer Pete Cassel told me he never carried extra modems and that I would have to wait until a new modem came in and minutes later he changed his mind and said he did have one extra. To find out that this modem never had a valid S/N #. I would love to hear from you if you have had problems with this company. If you have send me your horror story and please contact the Better Business Buruea to stop this company from frauding more people. I was contacted by Rodney from direcway today and he said that I was not intitled to refund because I did not have a bad modem because no modem was returned...LOL If they would contact the people they hired to come out the first and second time they would have known that they did replace my modem. The install hooked the modem up to his notebook and had the same exact problems I had from the first day the modem was installed. Rodney also said that he viewed all the notes..but wanted refernce numbers!? If he looked over the notes then he would over known that I called him at least twice a week and once spent 3 hours talking to a tech...well 2 of those hours I was on hold. The Tech support has to be one of the worst tech support that I have seen yet. The average wait is from 15- 30 minutes and sometimes longer. Then when you do reach someone it's a foreigner that can barely speak english

What a sorry waste of time and money. All that I can say to Direcway is FAP you!!!! DO NOT USE DIRECWAY. Suffering with dialup is better. Tech support, what a joke!!!! Throw your computer in the trash before you use Direcway!

wow.. after reading all the reviews i was sceptical.. glad i waited till they got all the bugs out.. but this 2way 7000w is wonderful... i never get kicked off line like i did with dsl.. and i am not at the mercy of cable internet price hikes.... i can cancel my phone service now and get decent sattilite internet at the same price as regular dial up dsl AOL .

When we signed up with Direcway, the only other option we had was slow dial up. We used Direcway for 2.5 years, had a few minor issues, but for the most part it worked okay. Then one day out of the blue we lost our internet connection. Our connection worked intermittently for two months. When it did work, it was extremely s-l-o-w. Promises of credit for down time we experienced never happened. I am currently disputing their charges with my credit card company and filed a complaint with the BBB. This is the worst company ever to deal with. DSL is now available and I made the switch. Even if DSL wasn't available, I'd go back to dial up instead of using Direcway. It's definitely more reliable than Direcway could ever be.

I am so disgusted with this company that I could throw-up. You purchase the service thru an "authorized" reseller because they are offering a better rebate plan just to find out that your debit card is subject to financial rape from the "authorized" reseller and "direcway". Then you are so fed up with their sh__ that you call within your first 30 days of service, are told it would cost you $68.00 Pro-rated to cancel and you agree just to get rid of their deplorable business transactions and you check your bank account 2 days later they have debited against your account $468.20, not withstanding you use your bank account to pay other bills or anything but everyone has a build in reserve for "direcway's financial raping practices" and learn that the $400.00 additional is a deposit until the merchandise is returned. How our government allowed such a service agreement to be drafted in the first place is beyond comprehension. I have filed a complaint with the U.S. Attorney General, the State Attorney General, The Better Business Bureau and I've submitted a complaint to a legal website for possible class action law suite against this barbaric consumer financial rapist corporation. I ask anyone who has a complaint against them to email the website info@powerofattorneys.com and request class action intervention into this company's business transactions and consumer policies. thanks Psdoff

If you have no other broadband alternative, DirecWay is better than dial up. Throughput varies from 300k up to 1.5MB depending on how many people are currently downloading. I'm still on one-way because the uplink speeds of the lower priced offerings are the same as my outgoing dial-up. If you understand that you are using a shared resource and plan accordingly you will be happy. If you compare price, throughput, and support to a hard line or a line of sight microwave you will be unhappy.

I just happened on this site (by pure luck when attempting to surf e-bay with no luck because my internet service is so bad). You guessed it, I am one of the poor souls that was sucked in by that "Leave it to Beaver perfect" Direc TV commercial promising fast internet service. I also live in the country and can not get DSL, so satellite service looked great. All the false advertising was very convincing...I even thought it was worth the 100.00 bucks a month for such "great" service. What a rude awakening! The service has been poor from day one! Call customer service and...well that is a joke. First, is it just me or does every customer service rep sound the same???? I finally started to think that it MUST be some type of voice over system because of the pause and obvious communication issues. You feel like you are actually talking to a machine..it is insane! My next step is the BBB. This company must have thousands of complaints. I really wish I would have done a little more research before signing on. Looks like I have a long road ahead and will also keep looking for the law suits.

Direcway is the most unorganized, monkey run business I have ever encountered. I had nothing but trouble, especially with the billing department. Customer service is non-existant. I am waiting for the results of the complaint I filed with the Better Business Bureau. Run run run as fast as you can AWAY from Direcway!!!!!!

Flip through Web pages like turning the pages of a book their advertising claims. HA! Unbelivably slow. So I call tech support and have me do speed tests and they say that's how it is supposed to be. That is normal he kept saying. I asked him how long he takes to turn a page in a book, because I can do it a lot faster than this. He says they only claim it is 33% faster than dial-up. 33%!!! That's certainly not worth $100 a month (for the first 15 months to pay for the monstrosity bolted to my roof). Don't make my mistake. Go with cable.

The product was ok for us, (better than our dial-up anyway). The real problems started when we cancelled. We fulfilled our 15 month contract in February0 . In March I noticed a charge for $59.99. I called the company and after being passed around by some of the nastiest people I've ever spoken to, I was told that I didn't go through the cancellation process (which was nonsense) correctly, and that they would only prorate my charge. I filed a complaint with the Better Business Bureau, and a DirecWay Rep called and told me that she didn't understand why I had such a problem cancelling, and that she would refund my money . Great, right? Wrong! About a month later, I saw a CHARGE on my checking account for the amount of the refund!! Not only did they not refund my $$, they were taking more of it for a service that I had not had for over 6 months. My Husband called them to ask them about it, and as usual, they were rude and unhelpful. (and my husband's a nice guy, that's why I had him call instead of me, I was furious). I have since filed yet another complaint, and I may end up having to cancel that debit card to keep them from using my checking account as their personal piggy bank.

If you have DSL or cable available then you do not need Direcway. When installed properly Dway is usually effective. Satellite is a last resort. you have limited download thresholds, latency, and limited upload speeds. So if you are gonna VPN or download whole programs forget about it. But I have no problems with secure website or online banking. I do it everyday.

This service is HORRIBLE! What other options do people in rural areas have? I'm paying $108.19 a month for service that is extremely SLOW at best. Most times I can not get a signal at all. Uploading & Downloading? Forget it! I have spent countless hours on the phone with Direcway's basically non existant customer support to no avail. I can't even get any kind of credit for all the times Direcway has shut down completely. My brother pays $115 a month for road runner AND cable tv. Hardly seems fair. I'm waiting for a CLASS ACTION SUIT. In SUMMARY: RUN RUN RUN FROM THESE RIP OFF ARTISTS! Oh yeah - the installer(that looked straight out of prison) took a dump at my house and clogged my toilet. I'm also missing 4 previous years tax returns and am currently waiting for my identity to be stolen.

Oh, the perils of Direcway! Too pricey? Yes. Slow? Transmit speeds are limited by stupid lawmakers, so yes, uploading is almost impossible and really slow. This service is for people in BFE who can't get a cable modem or DSL. Keep an eye out for Wild Blue, which was suppossed to come out this month but has been delayed. It should hand Direcway its ass.

BAD BAD BAD>$100 a month for 700 k max download speed.I switched to cable and get 3000 k for $50 a month-do th math-4x slower for 2x the money.Equals to what should cost $12 a month-Plus-no VPN usage-ping time is twice as slow as dial-up.Plus the company will try to steal from your credit card if you don't deactivate your card.They need to be put out of business!

DirecWay is by far the worst ISP for the money! I just finished Taking their satellite off the roof an I am in the process of shipping it back to them. (not forgetting to pay the $400 Disconnect Fee) We have had poor customer support, little service outside of paying $100 for some whack-job to come out and install it (he didn't forget to ask my girlfriend if she was pregnant) We ended up paying over 1000 dollars for the past six months of service and* that service was the most unreliable ever! Oh, by the way, they also limit your downloads to 100mb/hr which is absolutly aweful in todays market.

We have struggled with Direcway for 6 months. Initially, the service was SLOW. Then it was INTERMITTENT. Then it quit completely. We were given dial-up access until a part was replaced, and the dial-up service was FASTER at 28.8 kbps than the satellite service ever was. We have spent countless hours on the phone without improvement. Customer Service is non-existent. THIS IS FRAUD.