Absolutely the worst cable company I have ever had. The channels come in crappy (when they come in at all). They keep telling me they're still recovering from Hurricane Ike. That was almost two months ago and that excuse is starting to wear thin. No one I know on other cable services is having problems...only those of us unlucky enough to be stuck with Charter. PLEASE DEEGULATE THE CABLE INDUSTRY!!!!! I would give anything to switch to another company...but of course I can't.

Charter has the worst customer service of ANY company I have ever dealt with in any field. I had my cable installed 12 months ago and they still haven't buried the cable. It is laying across my driveway and steps and my kids trip over it all the time. They have missed 12 appointments to bury it and they don't care.

Charter is yet another reason why cable should be totally deregulated!!!! Let competitors come in and make providers be accountable for service.

Charter sucks.

My bill with Charter started reasonably - $79 for Net and Basic Cable. Then, I get a "phone bundle" and my bill goes up to $94. Then someone calls and asks if I want $5 Showtime for 6 months so I say "sure". Now - my latest bill was for...wait for it...$379!!! When I called, suddenly they have me down for "Premium" cable, high-speed Net and Full Basic Phone service AND they're charging me for a month of service I haven't even gotten yet!! Yes, they're billing me for November!! How is this legal?

So far I do not like your new changes. I can not find stations without going through all the channels. You never sent out new pamphlets listing where the stations would be. The only thing I caught on tv was channel 2 was moving to 21. It would have been more professional to provide your customers with some helpful information. I tried finding tv listings on the net, but instead of telling me what is on for the day, I found a list of topics to choose from and it will tell me when that particular type of program is on. I do not know who came up with all of this, but it makes you look as though you do not have a clue as to what you are doing. We have been pleased with Charter up until now, but unless things improve soon I do not think we will remain that way.

2 things, tomjones54 is an idiot and Charter sucks. I have been on Charter for close to 6 years, and everyday i wonder why, i guess that i am a glutton for punishment.
Their customer service is horrible, one time, i called to add a service and was so ended up in a yelling match with the customer service agent (some brain trust named December) about something on my bill. The argument wasnt because of the my charges, which changes every other month for no reason, it was because i asked why i couldn't purchase HBO without Cinemax when they are clearly priced separately on the bill. All I was expecting was to hear that some bureaucrat said that they had to be sold together and I would have let it go, but Miss December said that they never sent me a bill like that and that i was making it up. I explain to her that I had the bill in my hand and on the back of it was the a price for HBO and a separate on for Cinemax, she again tells me that I don't have a bill that says that and that in order to prove it I would have to go to their offices and show them the bill, which would prove that I got the bill, but what would be the point, i was only asking a question in passing. After I told her that had no intention of going to the office at 5:00pm on a Friday with 5 kids, leaving my sick wife at home just to show someone what was on the bill that they sent to me, she made a snide comment about me not having the bill in the first place.No I supervise 10 people at a computer support facility and I know what should happen if somebody is getting bad info or unprofessional behavior from a support rep....what do you think that is tomjones54.....ask for a supervisor. When i asked December for a supervisor she said that there was nobody who wanted to talk to me, i asked over and over and over and December said that no matter how many times i asked, nobody wanted to talk to me, then she tried to upsell me on the phone and internet service, I flipped out, we were yelling at each other , me asking for a supervison and her saying no until i said......"If someone is monitoring this call, I have repeatedly asked that December get me a supervisor and she has refused. I want to speak to a supervisor." at that point December passed me over to someone who seemed nicer but when i explained that i just wanted to add a service and that i was asking about the HBO/Cinemax thing in passing, she asked me to fax her a copy of the bill or take it into the local office, I got fed up, so i hung up the phone. I never added the service, and when i emailed them about what happened with their CSR's they sent back a form letter that was trying to sell me the internet and phone bundle. What the Hell.
Charter Sucks, and if tomjones54 is training the CSR, he sucks harder.
Currently, 3 of my channels have just disappeared, I am trying to get a valium prescription so that i will be in the right mood to call and deal with it

Charter is the worst. I decide to move form sat to cable to think i was saving move. HA what a joke. i got the 3 play service(phone, internet and cable)for 99 dollars a month. i ask the rep with all the hidden charges what my real bill would be. he said add 20 dollars to it, so i said 120 not bad i will take it. the next month 196 WTF. that was just the begining. i had to call them every month for 9 months to get my bill correct. and they still got it wrong. finially i couldnt take it anymore. F**K CHARTER.I would never in my life recomment their service to anyone. DISH is the way to go. 24 dollars a month for TV and just get DSL.. 40 for the top of the line 5MBS dedicate and use a cell phone and you would be under 100 dollars. i wish someone would regulate their punk asses and have them stop ripping people off. and you know what... when i asked their accounting department how come my bill is different every month...you know what the girl told me, would u like to speak to a manager. WTF... they cant add either. SHITTIEST SERVICE EVERY

Please, anybody, is there anything you can do if the area you live is only covered by one cable company??? I would give my left leg to be able to get cable service from ComCast, or ANYONE else for that matter. Charter Cable is by far the worst company I have EVER dealt with. Their prices are ridiculous, and honestly, I've had better customer service at McDonalds. Their "bundles" are complete bullshit. Supposidly, the package I have (cable big + internet) is supposed to cost $79.99 a month, yet my bill is $191.55 and after 9 different calls and about 4 hours on the phone, I have yet to receive an explanation. Also, the "technicians" that do the installations aren't even affiliated with Charter. Charter hires them through a contractor, and therefore, say they are not responsible for anything the technician says or does while inside your home. During my installation, I was given 2 extra cable boxes and told (by the technician) that I would not have to pay any additional monthly charges for them. Two months later, Charter sends me a letter saying that they discovered I had extra cable boxes than what I was paying for, and charged me not only the monthly charge for both extra boxes, but past-due charges for the previous months!!!!! If I could give it negative stars I would. ANYTHING would be better than Charter!!!!

I wish I could give them zero stars. Charter never showed up to install my "Charter bundle" package. I already have Charter TV and Charter Internet, but was adding the phone package. Not only did they never show up, but the day after they no-showed me, my home phone was disconnected. It took over 2 hours on the phone navigating their automated customer "service???" system to finally tell them where to stick their phone package, and then another 45 minutes with the phone company to arrange to get my land line back with them with my old phone number. Hopefully, if this goes right, I will have my phone back in 1 week. After I get my phone back with the phone company, I'm going to look into a dish system for my TV and some other option for my Internet. The steam is still pouring out of my ears!  

Their customer service feels more like customer "rape."

I have Charter because I had no other choice, Charter pays a franchise fee to the county in which I live and thus has no competition. Charter's service is somewhere between non-existent and awful, if a bird takes a crap on one of its lines, the service is out for days. I am looking at DirectTV, maybe it will be better...I have had Charter for 5 years and I ask myself if I enjoy pain.... If you are considering Charter, forget it!

To anyone thinking about getting Charter anything, DON"T. Customer service is aweful, since upgrading to hd & dvr, have had more than 2 dozen service calls due to picture tiling,[picture freezing, breaking up, sound comes and goes], they have replaced every inch of cable from the pole to the tv, cable box has been replaced 10 times, no change in problems. But, pricing for the service has gone UP! How can you raise the rates on less tan 50% service. They haven't been able to repair this problem, and each time I call it seems they don't really care. But they do care if I don't pay the bill, so starting today, i called Dish Network, & cable will hopefully be forgotten, I'm sure dish has it's problems, & i'm willing to find out what they are!!!

Internet unstable and constantly drops out, have given up on trying to talk to dumbass support ppl. They nightly reset network at about 1am, at least you can prepare for that disconnect.

I thought Comcast was bad...until I got Charter. In a word: AWFUL

I am going to try and get through this without cussing. I just got off the phone with Charter CSR about them changing my billing date. My original due date was the 25th of the month. Now they take and change it without any notice to the 15th of the month. When I asked the rep. he told me it is because it depends on how Charter wants to due the billing cycle. HUH? Today is the 16th of Sept. and they call me and tell me that my bill is past due, and that if I dont pay it they are going to shut me off. I told the CSR in Louisville KY to go ahead and shut off my service and cancel it all at the same time. He then commenced to curse me out. Then he proceeded to ask me when I could pay. Since I am on disability and dont get my check until the 21st of the month he said that I could come in and pay it on the 22nd of Sept. I proceeded to ask him his name so I could turn him into the better business beareu and turn him into the State Attorney Generals office he changed his tune real quick. Unfortunatly the town I live in in Tennessee is monoplized by charter and the state decides who gets what areas for cable. Now to tell you the truth Charter Sucks. And even if I could get comcast in my area with them starting to charge for how many mega bytes you use and go over is just crazy. I understand that it is to stop the pirating of movies and music. BUT JUST CRAZY

I'm going to try to be objective with this. I've had Charter services (TV and Internet) for over 10 years. When everything is working, meaning all of your signal levels coming through the cable lines are well within specs, you'll be happy with the services Charter provides. The problem I've had is that my upstream signals are so poor, I can't get many services offered. A good upstream signal is required for cable internet modems and digital television that involves Pay Per View, Video On-Demand, and the Moxi dvr. I had to cancel my Charter internet services years ago because something happened outside my house to the cable lines to cause a serious signal degradation. I've reported it over and over to Charter, but the technicians that have been sent here from the Turlock, CA office are so poor, they have never been able to isolate the problem. These technicians are a complete JOKE!! I've only had 1 out of about 15, actually try to solve the problem by replacing the cable going from my cable pod to my house. This actually worked for about a year and half. All of the other techs just try a "quick fix" and then leave when they figure out the problem lies outside my home. They'll tell you some nonsense about notifying the main office to check the hub etc., but nothing ever happens and it never gets resolved. This last week, I ordered a Moxi DVR. I didn't know that this system required a super clean signal, both downstream and upstream, to work properly. The idiot that came and installed it got it working, but when I told him about my weak upstream signals, he told me mine were at "54." I said to him that that's the upper limit and overnight, that signal will degrade to over 57. I asked him to check my cable pod outside my house to see if there's something wrong out there. He said he would. What did this idiot do? He jumped in his truck and took off. I couldn't believe it!! Actually I could. This is what I've been dealing with for years. So my overall opinion of Charter is very poor. I actually hate this company and hope they go out of business. I just hope AT&T U-verse comes to my area before that happens!

I used Charter in the Santa Cruz area. When I canceled my service, I tried calling customer service to find the final payment due. They kept giving me different answers, and sending me bills for different amounts. It took them 6 weeks to calculate the correct final bill, and then they had a collection agency send me a notice for the wrong amount. I also called customer support, and was cut off 3 times while talking to a service agent. I called a week later and was cut off again. Their internet service would conk out occasionally, so there would be evenings when I could not access the internet. If you live in Santa Cruz, don't use Charter. Get a satellite dish. Or put up a big TV antennae high in a tree and watch TV that way. CHARTER SUCKS! -disgruntled customer #874323432

How bad does Charter suck? Let me count the ways. They "lost" my telephone number when I switched to them. I went 6 weeks witout a telephone while they tried to work out their scheduling issues. Then, when they finally got the telephone installed, they published my unpublished number. After the cable TV was installed, the channels started going out so they had to come back again and reinstall the cable. On demand frequently doesn't work. I finally broke down and bought an HD TV and called to upgrade to HD. The guy tried to schedule me for 1-3, I told him that no one would be at home. He said, "how about 8-12?" I said that would work. Guess when my service call was scheduled? Can we say, 1-3? Then when I called it took an hour to finally get the corporate number (don't even both with live chat on their website). Corporate guy tells me I'm first in the que for the 1-3 block. The wife leaves home at 2, so I'm thinking we're good to go. Corporate guy says the tech will call first. It is now 12:52 and no call. Ten to one says the SOB doesn't show up until after 2:00 and I'll have to reschedule.

Last week after installing a faulty cable box and missing one appointment to correct it, the Charter Customer Service rep informs me that if I will uninstall the box and return it to the company, they will not charge me for removing it. You have to love it-- you can keep the box that doesn't work or pay to have the faulty equipment removed. This company is the poster child for INCOMPETENCE

Hate them!!  Customer service is lousy and the only reason I used them was because they had a monopoly in the area.

I live in the Saint Louis area and I have been with Charter for 6 months. I have HD/DVR and a 10 Mbps Internet connection. I provide my own wireless router (Linksys 802.11g). It took three visits to get things right but everything has been fine since then. We mostly watch/record programs in HD when available. My only complain is the price which is 30% more ($40) that what I paid Comcast in Maryland before I moved here for the same two services.

Since the quality of service with Charter varies across the service areas, PLEASE clearly indicate where you live.

CHARTER SUCKS!!!!!!!!! They have come to my home five times now and still have not installed the equipment correctly and they keep bringing the wrong cable box. Oh and to top things off, one of the men who came to my house to install the WRONG box kept telling me to go upstairs to check other TV signals in my house, he did this because he was stealing my credit card out of my purse! This is the worst cable company I have ever dealt with. Do not get Charter Cable!!!

I decided to save money by signing up for a 3 services. They put in the phone and then my Internet no longer worked. They came out 5 separate times to fix the problem, they kept saying it was my problem and that they would be charging me for the visits. I told them that everything worked fine til they hooked up the phone. Apparently, Charter refused to recognize my computer's IP address and they didn't know what to do but tell me it was my fault. Hello... I took the computer to a computer tech and it worked on his system. He worked on it and told me it was NOT MY system but it still wouldn't work. We had a spare router and hooked it up. Charter recognized the router. The router worked with my computer. Fixed with NO help from the Charter techs. Although I give them credit for trying.

My only regret is that I don't believe I can submit a zero rating here. I had cable installed May 17th and still have the temporary cable strewn across my property (August 29th). I've had three appointments scheduled and had no one show up. I've has technical support CSRs promising me they'd email the local supervisor and haven't heard a word. If I had any other option in my area for broadband Internet service, I'd cut the cord (which is easily accessible) and never, ever give Charter another dime.

All cable sucks. Get a DISH!
UPDATE: There is one thing I like about Charter. During a THREE WEEK outage in one of their service areas a few years ago, I rode in on my satellite chariot and snapped up a bunch of pissed off customers that LOVED both me and their new Dish Network or Directv system. (numbah switch hits since they are both good products) I made alot of money off of that outage...

WOW! Out of the first 70 reviews, everyone but TomJones54 has nothing good to say about Charter. HMMM, because he works there. Charter sucks worse than any company I've ever dealt with. So, according to TomJones54, who is definitely up for D-BAG OF THE YEAR, you shouldn't ask for a supervisor since the CSRs can do the same things that a supervisor would do. DON'T BELIEVE THAT CROCK OF BS FOR A MINUTE! I am a CSR at a bank and if someone asks for a supervisor, we transfer them to a supervisor. Although this doesn't happen often where I work, we will definitely transfer the call to someone higher up. A lot of complaints here have to deal with Charter having NO COMPETITION. How in the hell can this happen? It is definitely a monopoly. I wish for the day when a competitor can enter the cable market in our area. I would gladly pay more to never deal with Charter again. Their cable sucks, their Internet sucks, and their service reps suck!!! So, now they want me to get their phone service and bundle it with the services I have now. Yes, that would be great! My bill goes up every few months with no explanation and now they want me to get phone service with them. Let's see how that would work. If the service is down, I would not be able to make or receive calls. HOW DAMN STUPID!!! I'll keep my cell phone, thanks! Charter needs a thorough investigation and needs to be shut down permanently. SCREW OFF CHARTER. If I could rate their service honestly, it would be minus 7 stars.

1) Scrutinize your bill. On two separate occasions I was promised credits for billing errors, and each month I would have to call again to remind them. The CSR never disputed that I was owed the credits but could never offer an explanation either. It took 3 billing periods for the credits to appear. You have to keep after them, because they are either dishonest or incompetent.

2) Fortunately, in my case their reputation for poor cable TV service preceded them. That's why I opted for Dish Network for television, and Charter for Internet and telephone. Dish has been great so far (5 months), and I haven't had too many problems with Charter Internet service during that same time period, except for one of the billing errors mentioned above and a brief outage or two.

3) Jury is still out on Charter's telephone service. Sound quality varies from "perfect" to "worse than a cell phone on a rural highway". I have had technicians come out to try to improve it. I no longer have as many dropped calls, but I don't think there has been much improvement in overall sound quality. I'm on the fence, but considering going back to traditional telephone service.

4) Charter's customer service is often just plain difficult to deal with. I don't think I've ever reached a CSR who wasn't in an overseas call center. Thick accents and reading from scripts, as others have mentioned, don't help.

But here's the thing: I would rather pay more each month, if necessary, for Charter to employ people in the United States to take my calls. I would gladly forfeit 24/7 CSR phone support (with the possible exception of technical support) if that would make it easier for Charter to do this. The U.S. is having a tough time right now, and Charter should do the sensible thing and bring those jobs home - to Iowa, California, doesn't matter. Heck, open a call center in New Orleans. Anywhere. I think that would improve the customer's experience and be socially responsible. Patriotic even.

TomJones54 is a douche. Charter blows because douches like TomJones54 work there. It's a veritable douche factory. They don't give ten sh!ts about your cable because there is no one to compete with them. Bunch of sh!headed douchetards.

Charter Cable is the worst company ever had to deal with. They have absolutely horrific customer service, and don't care about your problems. The cable service has constant glitches they don't care to fix. If you are choosing a TV service... ANYBODY BUT CHARTER...

Charter Cable is the WORST company I have ever had to deal with. Due to my location I cannot use a Dish of any type. Therefore I am stuck with the most ; Lousy Internet and Television (non-service) in the market place. The FCC and the Better Business Bureau should crack down on Charter ; Fine them and then shut them down. They could care less about the Technicians that work for them and Definitely Shaft the Consumer with a smile and laugh during the process.

Lousy customer service. Complete lack of concern with problems with the "On Demand" feature. This company doesn't care if you do business with them or not. Things will be fixed when they get around to it, and nothing will be done to satisfy the customer. I would not recommend this service to anyone.

Once again I am back to experiencing hell with Charter. While I slept little Charter f*ckup elves got in my DVR box and messed with my HD channels and SHO. Just in time to miss the olympics, the reason why I bother with HD. When I called they set up an appointment for Saturday and then had the nerve to try and upsell me. How could something that worked just great for the past 6 months, suddenly mess up. I'd like to hang these people up by the balls if they had any, which I doubt.

Worst experience that I've ever had. We had Charter service at our first home and about once every few months I'd have to call on a bill and have it corrected due to false charges or double charges.

We moved to a new house, and I wanted to take the cable with us. The turned of our cable a week early and it took them 3 weeks to get it setup at the new house. When we got our first bill at the new house it more than triple what it should have been. When I called on it they charged us setup fees, service fees, hardware fees and an initial deposit. I found out they had set up our account as CLOSED on the old house and then reset it up as a NEW ACCOUNT on the new location even though it was requested as a transfer. When I explained to them that there had been NO service visit, we had taken and installed the cable box with us from the old house and that this was CONTINUED service and we had already paid a deposit, then argued with me. I was on the phone arguing with different people 3 separate times before it got resolved.

1 month later we got a bill from a collections company for $80 unpaid charter fees. I called Charter 4 times over a few weeks every time them saying "we show you paid in full and you'll have to call the collections company and tell them that." I have no idea why it became MY problem to fix THEIR mistake, but I did it anyway. 2 weeks later we received another collections notice.

After spending an hour on the phone with multiple people, someone discovered that they had left money remaining as "owed" from the old house when they had CLOSED it instead of forwarding service, and no one EVER TOLD US ABOUT IT. Then they had NOT sent us a bill, had NOT attached it to a current bill EVEN THOUGH WE WERE STILL A CURRENT CUSTOMER WITH THE SAME ACCOUNT USING THE EXACT SAME PHONE NUMBER. Then they sent it to collections.

Last week I called to cancel service. As of 2 weeks later no one has come to turn it off so I called again, and they were planning on charging us for those two weeks of downtime that they were "still providing service" to us even though we had already canceled.

I will NEVER work with Charter again, regardless of what other cable companies are around to work with.

Avoid these people!

When I first got them 5 years ago they were fine, but they have recently gone way down hill since then. It all started when my OnDemand service would inexplicably go out and not work for four days at a time. In addition my HD channels along with some non HD channels would just freeze and eventually go completely black for up to 30 minutes. When I called Charter on these two issues, all I would get in response is that they are having problems and they are working on it. Well it took nearly a week for them to fix the problems.

The final straw for me was Tuesday afternoon when our neighborhood had a lightning strike that took out our cable service. Two hours after it happened I called Charter and got an automated message saying that there has been an outage in my area and they have been receiving a high volume of calls. The message also said that they are working to resolve the problem. After about two and half more hours and still no cable service, I call Charter back, and this time there was no automated message. The rep I spoke to said that they couldn't be out to my home until Thursday to fix the problem. When I told him about the automated message I received earlier that day he knew nothing about it and said unless 3 people call then they don't consider it an outage so I would have to wait.

The next day, I go over to my neighbor's house and he told me his cable was out as well. He later would tell me that some people down the street's cable was also out. So I obviously wasn't the only one having problems. I call Charter back later on that morning and they reiterate that I am the only person who called.

Thursday my wife agrees to miss her morning appointments to wait for Charter to show up between 10 and 12. However he NEVER shows up with no call or explanation whatsoever. I end up having to call Charter back and they reschedule for Friday between 1 and 3.

Friday arrives and this time (surprisingly) the Charter tech does show up, however he tells my wife that he can't fix it because there has been an outage in my area, and he would have to get a line tech to come out Monday to find out the problem. Now I have been trying to tell the geniuses at Charter since Tuesday that there was an outage in my area, but I suppose they didn't want to believe me because I'm just a stupid customer right? At this point I am fed up with Charter and their lack of ability to provide adequate cable TV service and downright poor customer service. Had the Charter tech not missed his appointment on Thursday to begin with then perhaps the line tech would have been out Friday to "fix" the problem. Yet because he missed it, I had to wait two more days; meaning by Monday I would have been without my $120/month cable service for nearly a week.

Saturday I go over to my neighbor's house again and he tells me that he saw charter at my house on Friday as well as another person's house on my street. So what Charter was trying to tell me that I was the only person that has called about problems with cable was a downright LIE. When I get back to my house I call DirectTV and sign up for service. As soon as (if) Charter fixes the problem, I will promptly cancel them. There is no sense in me paying this kind of money a month for a 3rd rate cable service. Charter has given me credit for the time I've been without cable, but at this point it does not even matter; they have proven to me that they don't deserve my business any longer.

You would think that the way they keep raising their rates, Charter would be able to continue to provide good service, but it seems that the more I pay, the worse they get. Instead of reliable CableTV service and good customer service, all I get is lies and excuses. So good riddance Charter Communications, you have lost another customer to DirectTV!

As a Charter employee, it amazes me why people complain about having to pay in advance for their services. Cable companies started out as entertainment suppliers and thus charge you before you see the programming. Ever been to a movie and paid on the way out? Or how about a Broadway show? How abut a sporting event? Do you complain to them because they want your money before they let you through the gate?
As for paying double and triple costs, that only occurs in the first month's billing when new service is added. You received a bill last month and Charter didn't bill you for the service(s) you just added a couple weeks ago. They didn't know you were going to purchase them, but now they are "catching up" and going back to bill you for the days you used the new service and weren't billed PLUS they will bill you for next month's service in advance. After the first bill, it's one month billing for one month's service.
Does Charter make mistakes? Sure....but 99.9% of the complaints, especially billing, are because people don't take the time to try to understand their bill. Pro-rates (going back and picking up for the new services added since the last bill) are confusing. If you don't understand, ask a CSR to explain. Don't say Charter is trying to rip you off until you understand your bill.
We are here to help you and want to make you experience pleasant and the time spent with you as short as possible. We want to thoroughly address your problems but are under great pressure to get to the next caller as well. If you have a complaint, by all means state it but make it brief. No need to ask for a supervisor as the CSR's have equal rights and can do everything a supervisor can do. If you feel you aren't being treated fairly, don't waste time waiting on a supervisor but instead say "thanks" and hang up and call another CSR. It will be much quicker.
In addition to being a CSR, I'm also a building trainer and floor lead and monitor and coach other CSR's. Of the hundreds of CSR's in our building (stateside and all speaking English) I have confidence in each and would trust them handling my problems.
THANK YOU FOR USING CHARTER!!

I had no choice but to use Charter for Cable TV when my husband was transferred here to Augusta, GA. There hasn't been one single day that my cable has worked properly. The picture tiles, stops, freezes, etc. When I called to ask them about this all I hear are excuses. This is the WORST Cable company I've ever used and urge everyone not to use them. Maybe if they lose enough business they'll change or go bankrupt. Either way it's a win-win for us.

worst customer service, no service recovery and only excuses! Sounds like everyone there is a teenager handling problems like a teenager would.

bill a MONTH ahead!? that is what they told me when i questioned my bill which is way over the amount i should pay. i believe i am paying double or way over what i'm supposed to. ever since i had my service transferred to a new apt i have been billed over and over again and like i said i think i'm paying twice what i should pay. and what the hell is being billed a MONTH ahead about?!

I had ordered all three from charter and the guy showed to install the cable and the internet and after 3 phone calls and 2 weeks still no phone.Charter Sucks and they have one more chance to make it good in 4 days to hook up the phone and if they dont fix the bill I am going back to Dish network and frontier...

This company sucks! Their customer service, signal quality, equipment quality, and overall value are the worst I've ever encountered. I am switching back to Direct TV. At least their signal only goes out during really bad thunderstorms. Charter was in and out all day during clear weather for the entire 5 days I kept the service.

The bill just went up over 30 percent with no warning whatsoever. Think twice before using them. This is the third time that's happened. No other company has ever done that to me. An overall ranking of 1.19 out of 234 rankings says a lot. They will be my ex cable company within a five days. This is one case where I truly wish I could give a company zero stars.

Charter is a corporation of professional con artists. I've had so many problems with them and yet to this day I have charter phone, internet, and cable(DVR). My most recent complaint is my favorite. My bill reached an interesting amount, due to the fact that I never know what my next bill will be, they said I needed to pay $222 to keep from being disconnected. So I payed $225. The day after recieving my payment thay had someone come to my house and disconnect me. Now they want to claim there is an additional $24 charge. So I have to pay that and $29.99 to be reconnected. Charter is as corupt as the oil company. At least with gas if you pay, you shall receive....

Charter Cable is THE WORST!

Their call center is not in the US, the phone operators have such a thick accent I can not understand them. Not to mention it takes two or three calls to get thru due to constantly being disconnected when they place me on hold.

Let's talk about pricing... what a JOKE! You get less then half the channels offered by satellite for more then twice the price.

Lets talk quality... I ordered HD and only a handful of my HD channels actually broadcast clearly. My DVR has yet to record a show clearly either.

Now for billing... my first bill was over $200 due to numerous mistakes and being double billed.

Charter sucks! After one month of service I have canceled and am going with Direct TV

Yes this company is total scum. Ive ben lied to three times so far. My internet bill whent up last month with no warning what-so-ever. When i did have cable service from them i was charged for instalation And disconection fees.
Im switching to verizon for my Internet at the end of this month. they also have HD available in someareas also. Even if they are half as bad a Charter I will gladly stay with them.
Peace

I hated Charter Cable. They are suck. They don't even have good HD channel. They charge $5 dollar for 13 HD channel. My area only provide Charter so I can't do anything about it, so that suck that i can't change. They have suck Cable Box I have to change Cable Box every 4 or 5 month. They get broke easily. Charter is the worst Cable Company.

these mother f*ckers suck sh!t, i absolutely f*cking hate those b*stards at charter! they are the only cable service where i live. they keep going up on the bill for expanded basic cable. their service is the worst service of any kind i have ever seen. in the last three months the cable has been out over 30% of the time. not just mine either, the whole damn town, if i'm not watching tv i still know when the cable goes out because my friends and neighbors begin to call to rage about it. we call each other because calling charter is a waist of time. they don't care! i called to see about being refunded a portion of my bill since we've had tremendous service outages and after going through their stupid menu and waiting forever their rep actually snickered at me for asking (his name was Denado) for a partial refund. then he put me on hold and disconnected me. much more of this and i'm going to direct tv, the only reason i haven't yet is i can't get my local channels on satellite. what happened to government oversight? they shouldn't be allowed to form monopolies, where they can continue to raise their bill all the while giving sh!t service. i am paying for cable tv i can't watch a third of the time. f*ck you charter from a dissatisfied customer in Hamilton Georgia.

Charter Cable Sucks. Or rather, their customer service, and billing, and pretty much every employee I've spoken with, sucks. When you call them, they are clearly not in the US, which I would have no problems with if they could actually help me. All I want to know is why my bill is consistently messed up, and how to fix it. Their website often does not work, whether you are trying to use it to pay your bill, view your bill, or just reach customer service. The employees are unable to help with the simplest of questions, because they are reading from a script, and have no idea what you are talking about if you deviate from the script. I finally got the live chat feature to work on the website today, and they were unable to help me in any way also. They told me to call the number instead. Of course when I call them, I wait on hold for 40 minutes, only to be disconnected for no reason just when I am about to reach an employee. Then when you finally do reach an employee, the usually can't help you, and tell you that someone will call you back. Then, you wait a couple days, and no one calls you back, so you have to start all over again. When I tried to politely voice my concerns about calling the number and ask if there was possibly a better number, he said that was the only way he knew of, and he asked if there was anything else he could help me with. When I said "I guess not" and thanked him, he just disconnected the chat without saying anything else. So add RUDE to the list of complaints. There is no other high speed in my area, and I need to have high speed for my business, but I am SO frustrated right now.

cant rate it.....there isnt any minus stars on the list....but on a scale of 1 to 10....i would have to say minus 10!!!

believe me when i say....if i could get my comcast back...i would in a heart beat...looks like i am going to have to move to where they have service available to get the proper attention

Charter is the WORST company of any kind I have ever dealt with in my entire life!! My bill is wrong..to the tune of a couple hundred dollars OVER what it should be. They refuse to fix it. They refuse to send me a break down to see what the heck these mysterious charges are actually for. I refuse to pay it b/c I didn't owe it...they cut me off, then told me I could make the payment online...yeah, after they cut my internet off. Not that I was going to make the payment...but that's how STUPID these people are. When I first got TV and internet through them within 2 weeks the internet connection went from losing signal to completely nonfunctional...they never showed up for the first 4 appointments (swore to me on the phone the service man was standing knocking on my door as I stood on the porch by myself) which I had to take off work for each time (when i asked to be compensated for their stupidity they lady cursed me). When they finally showed up at my place...they told me it was b/c my building had old cable wires that wouldn't support the high speed internet...so they ran new wires. Then sent me a bill for 200 bucks for rewiring my building...I guess I should have to pay for all the other tenants to have the capability to have high speed internet too?? I want a new internet provider soooo bad but guess what? Charter bought out all the other cable companies around here...I always thought monopoly was illegal. And their customer service is shit. Complete shit. No one speaks English...no one cares about what's going on. I would totally join the class action with Mr. Atlanta Metro down there...Im in Knoxville, Tn tho...

I work for Charter internet tech support from a call center in Kamloops BC, Canada; there are 4 offices; Kamloops, Florida, and 2 others.

I understand the frustration ppl go thru when their internet isn't working, but there are a few things that I want to share considering I work "behind enemy lines." If u can't figure it out, yes I do hate my job and I do hope this gets me fired.

1)When u call in for assistance, don't say "I have service with ya'll" or "We have the Charter Bundle". You obviously do otherwise you wouldn't be calling.

2) Don't say "I don't mean to take it out on you." We all know that you do because a) you're pissed off and b) you're talking to a person instead of listening to a machine.

3) The things that we say, a lot of the time, is scripted. The opening statement, the ending statement, a lot of the questions we ask to figure out what's wrong with the internet... other people wrote it, we get paid to say it. The things we ask ppl to do (unplugging, typing, etc...) DO work, it's not a waste of time as some ppl like to think.

4) If you think asking for a supervisor will take care of everything... don't bother, and u actually have Oprah to thank for this. Ms. Winfrey did an episode on what to do when to call in for assistance on well pretty much everything, and one of the things to was automatically ask for a supervisor. Because of this episode, Charter has made an internal policy stating that supervisors (Lead Services as they're called in our offices) are "non-technical." Meaning that they are to ACT DUMB, while they know 3 times more than agents like myself. The only way we do transfer to a supervisor is if the customer's irate to the point where they don't want to talk to us. If any technical work is needed to be done, they will transfer u back to the agent.

4) If you're calling to complain, we have a complaint dept. with its own number that you can call; Just ask the agent u're talking to. You're wasting your time and ours by complaining to us, and we simply don't care; we get paid to fix the internet and sell u stuff.

5) If you don't know what you're doing but know someone who does, have them call in on your behalf; it saves time fo everyone and saves you from getting frustrated.

6) We DO NOT help with Routers, or email programs (Outlook, Outlook Express, etc...)

7) Charter does NOT block ports for gaming, nor do we open ports. Home Networking Customers especially; Opening ports is beyond our scope of support. Contact NetGear to get assistance with that.

8) We don't help with XBox Live/PS3 Online. With the online connection, if it works on your computer it's not our problem.

Keep what I said in mind, and things'll be a lot smoother next time you call.

Thanks for listening; I'll take ur death threats now, please.

I wish I could rate zero stars, but I guess one is the best it gets. I've had nothing but problems from day one with this POS company. I could write a ten page review on the problems I've encountered but many have already been talked about on this page. From wrong bills, outages, poor internet, etc it has been a nightmare to deal with. You pay for a service and what they give you back at best is a pile of shit. One of my most frustrating moments with this hell-hole of a company came when I ordered a soccer event thru pay-per-view. It was a big game, meant a lot to me and my friends as fans. All my buddies came over to watch it, 7:30 in the morning none-the-less and, we get thru the first half. Between the first and second half the game cuts off. Now to reiterate, this was a big game, like the superbowl cutting off at half-time...imagine that. I got on the phone with charter and they told me i never even ordered the program. Funny I was watching it, and later found I was billed for it. I was told I would not be charged for the game and be given a 10 dollar credit. None of which I recieved. I was charged and no credit was given. I again contacted them about it and was told they have no record of the incident and there was nothing they could do. The time spent dealing with the problem is time I'll never get back and would have rather spent the time gouging out my eyeballs than listening to some dipshit reading out of a "say this" catalog. This is just one of the many incidents I've had to deal with, and I'm more than happy to be moving to a place where charter is not available. This company could care less about their customers and only about sending bills and collecting undeserved money. STAY AWAY.