0 stars! I had Directv previously, but when I moved, they didn't allow satellite dishes in my building, so I had to switch to time warner. I have never been so angry in my life. Their programming sucks, and they don't have my favorite channel, History International, even though they say they do. The picture and sound are terrible. Every few minutes, the screen scrambles and/or the sound goes mute. They outsource their customer service phonecalls, so that you have to speak to someone you can barely understand. I feel like moving just so I can get Directv again!

i had time warner install cable and internet service in my house. the first guy they sent out used the only cable outlet we had upstairs for both the cable and internet service because he didn't feel like installing an extra outlet for the internet to use by itself like it was supposed to. he also left me a cable for downstairs because he didn't feel like taking the extra 2 minutes to screw the damn thing into the outlet himself.

after a few days, my internet quit working. i called customer service, and they said that they were experiencing outages in my area and that they didn't know how long it would be out. that night it still wasn't working, so i called again and they said that my internet should have been working by then, so they tried to fix it over the phone, and when that didn't work they said they would send someone out the next day (saturday, august 4th).

nobody ever showed up, so i called again and waited about an hour and a half before i got to talk to anybody. when i finally got ahold of someone, she said that they would send someone out in 2 days (on monday) and that they couldn't get anybody out there sooner than that. 2 days later, what a surprise, nobody shows up again. i called and they said 'somebody called this morning (monday, august 6th) and rescheduled the appointment for saturday, august 4th'. how i could have called and rescheduled an appointment for 2 days ago is beyond me.

as i was leaving the house, i saw a time warner truck a few houses down, so i went and talked to that guy and he said that he was an inspector, not an installer, so he couldn't actually fix anything, but he would come take a look at it anyways. he told me that the original installer had done it wrong and that the cable and internet should not have been sharing an outlet, but that he didn't have the tools to do it himself (not to mention the fact that he wasn't even here for that).

anyways, they came again on tuesday and 'fixed' everything, but after the guy left i noticed that the cable in the bedroom was not working. i called again, and someone came out today (wednesday) to fix it. now, after about a week, it seems like everything is finally fixed, except for the fact that my internet constantly doesn't work for no apparent reason, so i have to shut down my computer, unplug the modem, wait, plug it back in, reboot the computer, and try it again on a daily basis.

i just moved here from maryland, and i'm about ready to move back just so i can go back to comcast. looks like i'm going to try directv.

I didn't want to give any star to this stupid company, but I couldn't pass the page and send my review. I think it's among the cheapest companies of US, with the most irresponsible, ignorant and lier customer service and management. Tru anything except those stupid guys!!!!!!

i'd give a zero but it wouldn't let me. service in and out, loses sound all the time, dvr freezes, doesn't record, records all the time. contacting tech support for the simplest thing is a joke and you don't get an answer for the question you ask. you get the scripted answer out of a book and if you email them they just copy and paste standard answers that get you nowhere. its a joke and over priced. get a dish if you can. the internet is good if you don't ever need help and get the special $25 rate, but if you can't, don't get it.

what the fuck ur talking about twc is the best. try avoiding directfags

I went through about 3 boxes and although it was no cost to me, I was usually without tv for a day or two until they came out to fix it. Now I don't care if i am missing tv but I was never credited for that time. Hmmm I wonder how they would feel if I did that to them? Anyway, CSR was not good and never cared if you were going to cancel. And their "special deals" are a lot of hogwash. You don't really pay $39.99 for your unlimited phone service.. no its more like $57 after all the taxes and fees. Hello Vonage! I have to say their internet still works well.. I am pleased with that part and the price is right. But no way will i do the 3 package deal.. you will go broke.

Really nothing new to add to what people have already said. I have years of bad service from TWC for Internet, but since they are the only cable Internet in my area I'm stuck with them. :(

Questionable service at times. I have had problems caused by them and I had to wait more than a week for them to fix it.

Worst cable company and worst customer service i have EVER seen. Installed a defective cable box and missed appointments i scheduled to have it fixed. Do not deal with them if you can avoid it.

I have the triple play package, and the only thing that works right now for me is the internet. I can't get a dial tone on my phone and my cable is out. I've only had service for 1 month and I'm already ready to drop it.

I definitely had better service when we had Adelphia. So far Time Warner sucks.

when calling to reduce your package or to cancel service, they will put you on hold over and over and disconnect you until you just give up.

I wouldn't even rate this company a single star. They are beyond offering even decent cable service; they can't even bill you correctly. Then when they DO acknowledge a reciept of payment they try to slip you a late charge, service change fee, or some other kind of nonsense, just to charge you and extra buck. If I had the option I would be through with Time Warner, but as of the moment; they hold a monopoly in our area. Given the option I would choose ANY OTHER COMPANY!!!! Nothing could be worse.

Time Warner services are a joke and their prices for said services are a rip off. They are unfortunately my only option for cable where I live, so I switched to Satellite recently! My experience with Time Warner was nothing but a series of misrepresentations and lack of competent service. Their internet service was spotting and inconsistent even at their highest level, their cable service was over-over priced. They only care about getting new customers not about keeping their current ones happy. When I cancelled service they even charged me $30 for the technician to come out and shut it off Well no tech ever came because they were suppose to pick up the receiver at the same time, instead I had to drive to the office and turn it in myself. In addition when I called to cancel service the agent informed me that there would be no charge again misrepresentation. On top of that the finally billing was a complete mess and incorrect and no one at Time Warner could help cause they dont even no what they are charging for they just make it up!
To top it off I got cut off while on hold twice, called back and waited on hold 52 minutes....honestly, why do any of us allow this kind of business to stay in business!
If I could I would rate No Stars!

Roadrunner sucks, support sucks, the only thing they can do is read from their script or copy an paste a canned response into an email. After emailing back and forth for weeks, they finally told me they just realized that my service recently changed from Adelphia, so I had to contact Time Warner - HAHAHA. That's how every email was signed - Time Warner Support. IDIOTS

Time Warner is a perfect example of how pathetic and atrocious big business gets when any company has a total monopoly over a service region. This company is completely and utterly PATHETIC!!! I have had cable television in Los Angeles for over 10 years. Never before have I been harassed for fractional late payments, had my cable actually cut off for partial overcharges, and DAILY phone calls hounding me for money. Needless to say, I am going to switch to direct TV. These scum don’t deserve the 2000.00 dollars annually they get from me. If they cared at all, they would man their phones, solve problems, and come up with some real answers to customer concerns. If you have a choice, DO NOT GET TIME WARNER CABLE!!!!!!!!!!!!!!!!!!!!!!!!!! …if you have a choice, that is.

Hey truth101 - if your company and service is so normal and similar to other companies (electric, etc. as you say) why does everyone hate Time Warner? I pay my bill every single month. I am patient on the phone (and I admit phone wait times are not that bad). But Time Warner is still an absolute joke of a company. The vast majority of people are so completely accostomed to TW's horrible service that it's taken for granted. The consensus is that we have little choice other than TW, which is pretty much true (satellite is not practical for a lot of people). My service shuts down ALL THE TIME and the solution given ("just reset it") works 10% of the time. Want someone to come to your apt? 4 hour window! And don't talk about refunds - when all I watch is HBO On Demand and it doesn't work for 4 months, I deserve more than just the $10 a month refund. What an idiot you must be to defend this company.

(I've had Time Warner cable since they purchased Comcast. This has been approximately 5 months.) Most of my concerns are explained in a response to the review by "truth101". Please see these comment for a complete understanding of my opinion. Summary - This cable company is extremely TOO large. This is apparent to me because it does not care to address the most basic reoccurring complaints concerning its service. PRICE TOO HIGH POOR TECHNICIANS LONG CUSTOMER SERVICE WAIT TIMES

(I've had Time Warner cable for less than 3 months)

1st Incident:

I schedule an appointment for someone to look at my DVR box because the HDMI port wasn't sending a signal to the TV. They told me the earliest they could come out was about 10 days later so I said fine. They called me at least 5 times during that period to see if I still had a problem. On one of the later calls I was so upset that I got the person's name to report it to customer service. The same person called me back a few hours later to see if I was still having problems with my cable.


2nd Incident:

Their dispatch department is run by complete idiots. My cable went out yesterday, like it does frequently, and they called me 5 times within an hour to ask if my cable was working yet. They called again soon after to "confirm" their appointment to come out and look at it tomorrow. I didn't schedule any appointments and I told them I would be at work. They offered to come out and just look at the cable box in the yard and I told them OK. They rang my doorbell at 8am today and wanted to come inside and check out the cable. My girlfriend was the only one home and told them once again we didn't schedule any appointments. Then they had the nerve to call me to tell me a technician was at my house like it was my fault he was there and couldn't get inside.

I'm shopping for other cable providers in my area and would even pay a little more at this point to not deal with Time Warner.

I've read all of these reviews so far and I would like everyone to know the real story.This is a cable company. Cable is not a necessity, it is a luxury and if you cant afford it, then dont sign up for it. It is unbelievable how many people are past due on their bill and then call and are angry because their service has been disrupted. They say they didnt get their bill? Well, it is your responsibility to pay your cable bill. Just because you didnt get it doesnt mean you dont have to pay it. And then you get angry because you have a late fee? Any credit card, electricity or other cable company is going to charge you a late fee. You dont pay your bill on time. What is the point of having a due date if you can just be late every time without being reprimanded for it. We do give a one time courtesy credit and I'll be honest, some agents are rude and thats very unfortunate..but what about those that really want to help you? We give credits for PPV movies when you "claim" you didnt order that adult video. And if you're having a service issue all you have to do is call in when it occurs (tech support is available 24 hours) and we'll have someone out there in a week tops if not sooner. And...WE WILL CREDIT YOUR ACCOUNT THE DAYS U WERE AT A LOSS OF SERVICE + SOME FOR THE INCONVIENCE!!! If our tech is one minute late we'll give you an on-time guarantee credit of $20. Some of you complain your phone reception is bad and your internet connection is slow. Your cable lines are old and rotting in your house and your computer has got too much crap on it. All of our boxes are the same...its your wiring. Then you complain about installation and trip fees. Time Warner pays their technicians to work. If we dont charge trip fees and installation, how are we going to pay our technicians that come out to YOUR house to install cable in YOUR home. Another thing is the call center. You call in and complain you had to wait "72" minutes? Bull...we are able to see how many calls are in queue and the average wait time per customer. I worked there for 2 years and I've never seen a wait time higher than 30 minutes and that was only on Monday mornings. So we should hire more employees right? Well Tues-Fri no one called in at all! We'd sit there idle for 30 minutes before taking one call! Like I said in the beginning and like I'll say in the end...cable is not a necessity. It is a luxury. You do not need it to survive and you're not going to die without it. We are just employees with a job just like you have a job...we will do everything we can to help you but we are not assigned to certain accounts. Sometimes supervisors are not available. there are only so many supervisors and there are so many customers. It is annoying when people call us because channels were removed from the air. That is completely up the the programmer. They decide to remove their channelk from our broadcast...we do not just feel like taking channels away. If you call in and curse at us, yes we will disconnect the call. Im done.

You think this does any good? Oh well, maybe it'll help just to get it off my chest. They SUCK!!! As stated elsewhere when the service is working it's not too bad. But just pray that you never need anything additional or your life will become a living Hell. Two days of sitting at home waiting waiting for their "open appointment" of from 8:00am to 8:00 pm - and then they don't show up. Oh yeah, the technician apparently put in his log "called twice with no answer." Funny, had the phone in my hand practically all day as I waited for them. Truth: They lied! Call again the next day and you'll repeat your life story but only after punching it into your telephone. Want to talk to a supervisor? Gotta first give your story to the ______ that answered the phone and then maybe you'll get a supervisor. THEN you'll again explain the entire story to them and their half hearted apology sounds like the best you're going to get. Yell a little bit and you might get "they'll be there within the hour." Three hours later you try to contact the same supervisor who told you that and he won't exist. Start over - lather, rinse, repeat . . . But it's a monopoly, what can you do?

Time Warner is the worst - I've had so many problems and it always takes a long time to fix them. All the technicians are basically incompetent, and each one gives a different non-answer for the same problem. I recently upgraded to HD and now they're ripping me off an extra $30 or so. Also, their choice of gray side bars for HD is idiotic. Only TWC could manage to screw up such a simple decision. I urge everybody who has HD to email them about this to try to get them to change it.

TimeWarner Roadrunner internet.....Boy, am I mad!!! I really miss Adelphia since TW bought them out. The connection speed is great, just like Adelphia...However, the customer noservice sucks! I got cut off while on hold, called back and waited on hold 72 minutes....honestly! I asked the customer noservice tech person if this was usual, and, believe it or not, she said "yes, for the time being." As someone else noted, the tech people also quickly become combative. I hate TW; want Adelphia back!

Terrible service. HD signals sporadic. Customer service puts you on call forever, usually disconnects and forces to call back and be put on hold, again!

Customer service is minimal and reps quickly become combative. Quality of service spotty at best--outages are frequent, though not usually long. Technicians have limited knowledge.

Good customer service. Very helpful installation person. Fairly reasonable price. Dvr is cool. Pay online, on tv, phone or mail. Cancelling my service was easy. This is in Orange county, CA (huntington Beach)

The next time your so called techs try to hook up a connection and aol comes up as guest, tell them to check the drop down and pick the users name and after you have paid for two techs and 3 hours of service walah you are in service. Another customer not impressed!

Overpriced. Awful customer service. I miss Adelphia.

I have had TW in cental NY for 20+ years. Service is down less than the electric and everything works great. Only reason not to give it a 5 is price.

I've found Time-Warner to be an acceptable, albeit overpriced service, when it is working; but when it goes down, then fugghedabbowdit. Trying to get them to fix something in a reasonable time is like pulling teeth.

I've had my Internet, phone, and cable TV service from Time-Warner go out for extended periods of time, with little or no action by Time Warner until I call the City and complain. This happened most recently a few weeks ago, when the service went down for five days due to a cabling problem on the pole across the street.

I wound up calling NYC's Department of Information Technology and Telecommunications, and they got on TWC's case right away. All of the sudden Time-Warner was treating me like a VIP. They fixed the service problem pronto, and TWC's supervisors called me repeatedly to make sure everything was working to my satisfaction.

Still, why did it take five days and a complaint to the city before they fixed it? Really left a bad taste in my mouth. I do give them credit, however, for finally fixing the problem and giving me the credit for the downtime, and the service has worked acceptably since then.

So it's like a love-hate thing. When the service works, it's great; but when it breaks down, TWC is extremely slow to respond. I imagine this will change as RCN and other providers expand their presence here. Competition is the ultimate solution to problems like these, in my opinion.

Time Warner, Please read and research the following concerns and advise on how to proceed. I would have thought five months would have been enough time to get our Digital cable, Road Runner, and Digital Phone services up and running. I see ugly satellites going up every week on the homes in our new gated community. I stop to ask why the dishes are being installed and the answer is the same. Time Warner can’t provide Cable TV that has over 50 channels. The Phone system works half the time and the Road Runner service is slow or none existing. With that I will be meeting with the developers in the Pearland area next week regarding a petition on the lack of support from Time Warner Cable. I have had an AOL account for over six years with no issues so why does it take 5 months to fix a major cable wiring problem for my home underground in a brand new development while I pay $150.00 a mo. to look at a wire above the ground in my yard as it runs across 2 of my neighbors’ yards? When the technician made the temporary repair to my line in July or Aug. 2005 he also made me a promise of getting a supervisor out to see how bad the (I think he said) DBV is. He said the only way to fix it is to run new main lines so he could get my full signal to get more than half the channels working in my home. It is running now at-10 to +17 DBV at the pedestal as ac current would. I waited patently while I assumed Time Warner was running a new line. All that has taken place as of now is lost revenue from Time Warner paying their service personnel overtime to give the same answer over and over. I expect a phone call from an area GM in Pearland, Texas no later than the first Monday after Christmas. If not I will start filing complaints with the FCC & BBB while meeting with the Texas Home Builders Association, the area developers, and last but not least the local TV stations. Sorry to send this to you guys but time is of the essence regarding the above unresolved issues. The only thing we want from all of this is to get what we have been paying for and not getting from Time Warner. Thank You,

I live in NorthEast Wisconsin. Ever had a gurentee that you will be 200% satisfied with the issue you are having before you call any service? I do- Thats only our local time warner cable. I Think they have the best customer service one can have. Very curtious and always willing to help you out. Even technicians come and do more for free. I think they have set a standard for any industry out there. I love them! Now connection and Help in that! Really goodd road runner. I get on average 5mps connection in my area. Their road runner is the mast servcie. Thankyou TWC.

I live in Columbus, Georgia (not by choice) and we don't even have Time Warner here, we don't have crap here, I would kill to have Time Warner back, we have Knology and Media Com. The connections suck, no customer service, way over priced, anything that could go wrong here does. Thanks be to Time Warner for still not being the bottom of the barrel. I had Time Warner for 3 years with all the problems to but they still aren't as bad as here.

Lousy service and support. Went 3 weeks without cable or internet because the guy stealing my cable got mad when I called the cops on him ( after 5 calls to TW) and cut the cable. They were no shows for 6 apointments.

Horrible customer service. If your cable goes out it means their computer systems are down too and they can't even fix your system nor credit your account accordingly. This has happened to me 2 times a week. I'm switching to RCN, even though they are a smaller name. I've been told directly by TWC that they have too many subscribers than their capabilities.

Time Warner cable is pretty bad. I used to have a different cable company that was very good and then Time Warner took over. Where I am located, I can't get another cable company because Time Warner somehow monopolized the town where I from. Time Warner not only has problems with their broadcasting system, they show the same old movies/programs over and over again. The reason why I give it two stars is because I no longer watch that much T.V. and I lost 15lbs because of them. I'm no longer a couch potato. Thanks Time Warner!

Overpriced, overpriced, overpriced. $100/month for Digital Cable and Internet? This relationship won't last long ... The Video-On-Demand hasn't worked once!! HDTV is great, but with only 6 channels the content often lacks ...

Time Warner cable in columbia south carolina is an absolute joke. I grew up with a c-band dish and then switched to directv years later. Never had a problem with either service. When I moved to Columbia I was forced to sign up for cable. It got so bad I decided to go without tv for months. I finaly decided to resign with directv. Thank God.

The technical support is pretty good. But the Video on Demand always seems to have trouble loading on the first try. Roadrunner is nice too, very fast. But they are both way overpriced. If I ever get a cheaper option for cable TV (maybe WOW) I will switch.