Through a 3 week ordeal resulting from the ordering of 1 laptop bag that was in stock, I have decided to never order from Office Depot again. I had to deal with their customer service every day, and they were terrible. Eventually, I ended up not getting the bag, and losing about $10. I was always promised a phone call or email from a supervisor or manager, which I never got. Plus, it was near impossible to explain anything to non-English speaking customer service rep's. I would rather spend $20 more and get the same item at Best Buy or Circuit City if need be.

Seems like all the large office supply stores are pretty similar. Once you get to know the product selection, you just go to the store that has what you want. I'm partial to Office Depot because of the "rewards" program for both commercial and non-commercial customers. What I can't find at the stores I can always find online. Probably wouldn't buy a computer from any of these type of stores though.

The only thing this place has going for it is the delivery to my door from their internet site. Good selection, fast and easy. Don't bother to visit the building... The store gives me the creeps.

Beware of "special ordered" items. You can't return them unless they've been damaged. So make sure you really want it!

The first time I entered the store absolutely nobody was in site and when I did see someone they didnt ask me if I needed help just walked on by as if I wasnt there. Products are all comparable. They have a lot of electronics but the help can do a whole lot better. Willie_A It does make a difference otherwise they wouldnt have so many and you wouldnt be going around rating each and every one fairly. If they were all the same they would probably be called Depot Max Staples. anyways I'd rather not shop there until they fix their customer service skills. A lot of people differ in what a office store should have I like good selection & customer service.

Ok, but the store is confusing and not friendly (although the staff is). OD and Staples are equidistant for me and I always seem to end up at Staples instead.

It makes me no difference which office supply store I shop at. I think all of them are great in there own unique way. That's why I'm giving all of them good ratings.

Who?

I have to agree with Todd Parker - this store gives me the heebeejeebees too. They don't ever quite carry what I'm looking for. It seems that they choose to carry the pretty packing version instead of the high quality version of what I need, and that typically makes buying the not quite what I wanted item very expensive compared to what it should be. A simple example is pencils. A bag of 5 rubberized grip multi-color bic mechanical pencils was something like $5 there recently. At our grociery store in town, they had the same bic pencils, all the same color though, for about $1. Hmm ... the pink blue and green grip pencils don't seem to work any better than the all black grip pencils ... I wonder why they cost more? I will say that the quality of service at Office Depot is right on par - everyone seems to know where every item is located almost exactly, which is very helpful when I'm in a hurry ... and I usually am. They have saved my butt plenty of times for a presentation, but the prices are always way higher than need-be. I think they can sense that I'm in a hurry and intentionally jack up the prices just before I walk in the door :)

Friendly service, good variety and never a protest or lecture when I make a return for cash or exchange are why Depot is my favorite for office supplies and furniture. The three stores I have shopped were intent on showing me the kind of consideration normally expected from a neighborhood grocery! That says a lot in my experience.

I don't really like this place. I can't quite put my finger on the reason why, I just get a queasy feeling every time I enter the store.