RateItAll: The Opinion Network

I was once an idiot that somehow ended up working for Bell too! But I didn't let their shitty company policies ruin everybody's lives! As a customer service rep, I tried to get all my customers the most respect I could for their bucks but clearly, the management didn't like it. 5 years ago, the employee's morale was low, now after many rounds of cuts, it's lower than most thought it could go. This company used to be the pride of our country. Greed simply spoiled it. Sell fast cause' it's going down!

O.K, So I'm one of those "IDIOTS" that work for Bell.....yes i am the Devil!! I'll be the first to admit that some of the reps are rude....I sit in a call center 9 hours a day and i hear what goes on....but thats not everyone, what people don't seem to realize is we have to follow the company policies whether we think its fair or not, it's that simple......or loose our job. Sure it's a call center, it's not the best job in the world, but the pay is decent, the benefits are good. I would love it if every single person i talked to would hang up the phone happy....I really really would, but that's just not possible. I have rules to follow. When you finally get through Emily (Yep i hate her too!!!) it's a real person your talking to and MOST of them really do want to help you. 95% of the customers are great.....even when there frustrated, The other 5% not so much, i've seen reps get off the phone and run to the bathroom crying. Don't sit on the phone with a customer service rep and say YOUR a liar, YOUR a cheat, YOUR an "idiot", YOUR this that and the other thing.....I mean come on, we are customer service.....were like the bottom of the food chain....I don't own the company....I only work there and follow the rules i'm told to follow. For the people who have had bad experiences with customer service, I'm sorry about that but don't take it out on the next rep.....were not all "idiots"

Bell sucks !!! The are a bunch of idiots and no one know what the hell is going on there. All they do is transfer you from idiot to idiot and in the end nothing has been accomplished..........

I don't have one good thing to say about bell. They are a bunch of liars and thieves. I had to cancel my contract with a couple of months owing and I called them to explain the reason i was cancelling was because I wasn't getting any service and my phone was losing calls and not ringing. They said that we would just have to pay half the cancellation fee because of this reason. I asked them for a confirmation via e mail and they said they couldn't do that but be assured that we would be getting a bill for half of our contract. Guess what? we got a bill for the whole amount. I called them and like you say you are tossed around to everyone else because they don't want to be bothered with you. One day I was on the phone for four hours being shuffled around from person to person and nobody would admit to telling me about half the contract cancellation fee. I thought all the calls were monitored? Only the ones they want to monitor. They are nothing but liars and thieves. I had all my services with bell at one time, but never again. A lot of people are finally opening their eyes to this manipulating company that will not give you any form of confirmation on termination of contract. How can you fight a company when you have nothing to fight with? NEVER TO BE A BELL CUSTOMER OF ANY OF THEIR SERVICES AGAIN.

here is a website which lists the executive email address for Bell http://consumerist.com/consumer/bell-canada/bell-canada-executive-customer-service-contact-info-227822.php?mail2=true

I would like to start by saying that reading reviews about Bell Mobility, or any other cell phone provider has turned out to be pointless. Most of the providers end up being givin negative reviews thanks to people who are upset with the company, and are looking to vent. I have been with Bell for ages, have never had a problem with customer support, or my phone. I am sure that in comparison to the customer base that Bell has, other companies have the same amount of people that are upset with them. I would reccomend Bell to anybody, without hesitation. Thanks for providing biased views.

Absolute worst company to deal with! Sorry, I shouldn't say DEAL WITH as it is "their way or too bad"!!!
A 30+customer of Bell Canada, internet and cell use. That means ABSOLUTELY NOTHING to the "canned- pencil pushers - they call service reps!
They do nothing except read the "scripts" that 10 WELL PAID "managers" put together and have their reps regurgitate to the customer.
This company is too big to remember what "customer service" means, OR even care anymore.
To that end... I've got a Samsung m610, bought 6 days ago (I buy outright not on a contract) for $500.00. It has manufacturing flaws with the sound (see reviews online about this phone..) and they refuse to acknowledge or refund as I do not want this piece of garbage.
Remember their policy is 15days or 15 minutes of air time! The time "THEY USED TO TEST THE UNIT OVER THE PAST 2 DAYS WERE COUNTED AGAINST ME"!

My advice... STAY CLEAR OF THESE (bell) CROOKS IF YOU CAN!
Again, long time customer means nothing.

What an awful experience dealing with cutomer service. I recently upgraded my phone to a new one that arrived defective. After dealing with tech support they offered to send me a new one. That one arrived with the exact same defect.
I then decided to cancel the phone (Within the 15 day remorse policy.) and the service I signed up for after activating the new phone.....
A word of advice to anyone reading this.....don't say the word cancel until you know you're speaking to the correct rep. They will punt you around their phone system until the end of time, throwing in a rude rep every second or third transfer. Usually offering this throw away line "That is the policy of the company I work for".

As a customer of Bell Mobility since 1992, I will not be renewing any contracts with them when my next contract runs out. Their terrible customer service reps are rude and no one follows up when you call to complain about it. I was told that it would take 24 - 48 hours to call me back. It took three weeks and nothing was resolved.

What a NIGHTMARE their "Customer Service" is. 55 minutes on hold, then they hang up. I asked "How can you charge WAY more for LESS services than Rogers?" She (Leslie Parker) said "I won't argue with you about plans; I am only authorized to offer what we have. Your choice." I want OUT of their contract, and will PORE over my last year of invoices. If I find ONE discrepancy, they're history. They want $200 EACH for 3 lines that I have with Bell Mobility to back out of the contract. Thieves. All I want is a fair price for wireless services and reasonable customer service. I get neither. Never again.

I have had the same problems with Bell Mobility except they answer my e-mails.I asked about cancelling my contract and going prepaid with the same phone as my needs have changed.I was told it would cost $299 and $45 to go prepaid.I then questioned the amount of cancellation as I only had 2yrs left on the contract and they informed me it couldnt be pro-rated.How is it okay to break a contract when you change your phone like I did in 2004 because the reception was terrible and they wouldnt change it otherwise.They do not honour their contract and their billing was all screwed up and they were charging huge bills at a time.When they were questioned about this they were rude.I would have paid a minimal cancellation fee but not that amount as I am a senior on a fixed income.I have dealt with 2 girls recently and they were helpful but I guess it is Bells policies they have to follow.

Fullfilled my 24 month contract, I looked forward to cancelling the day after. When I called to cancel the service to go back to Fido, they informed me that I was required to give them 30 days notice(couldn't find that on ANY part of the service agreement). So, I will receive invoices for 2 additional months for a phone I don't use anymore. Thanks!!!!!!!!

I have been having the same issues as I am sure most Bell Mobility Customers are having too! I work in an industry where we are governed by the CRTC and this sort of fiasco is inexcusable. I have recieved many bills lately not showing payments that have been made. When I have record the payments being made, and there is nothing worse than opening a huge envelope.. and I mean huge and seeing an amount owing close to $1000. I have been unable to cancel my service as it is impossible to actually speak with someone. And what really boogles my mind, is they actually have staff cold calling people to get service thru them. How I know this, is today my Mother received a call from Bell Mobility asking her to sign up. She then said to the person on the phone, my daughter already has a phone for her and me.. and she is very dissatisifed. the girl then acknowledges that they are having billing issues and some customers are being double billed. Now I have a weekend to look forward to.. NOT!! I will be going over my invoices for the past while and cross referencing with my call logs on my phone. And believe me i will be cancelling my service and will be refusing to pay for the penalty. I signed a contract and in my opinion the company has breeched the contract therefore i should not have to be penalized for their problems. I have also filed a complaint online with the CRTC and I urge more to do this. They should not be allowed to rape their customers of their hard earned money.

The WORST company. Kayla (below) who finds their service always excellent clearly works for them. I have written 3 letters to this company over the last 6 months and received NO REPLY. Today I phoned the company. There was a recorded message saying that they were having customer service problems and so they won't be answering the phone for the next month. That's right - it's now October and the message said to call back in NOVEMBER. And at that, sometime in November. I'm not kidding. The number is 1-800-667-0123, try it, you'll see. I checked out the company with our local better business bureau once, while I was on hold with them for 45 minutes (back in the glory days when they answered the phone - well, sort of) and needless to say, they were ranked very very very poorly. So Kayla honey, stop lurking around, pretending to be a consumer, and go do some real work.

For Bell Mobility, you should be able to select a rating below 1 (terrible)... This is the worst so called 'customer service' experience I have ever encountered!!! EVER!!! I am a long time (7 years) bell mobility paging customer. I recently purchase an 857 Blackberry (R.I.M.) and added it to my current subscription. I wanted the blackberry because it had both wireless email and also the paging function. So everything was fine for 2 months, then the Blackberry started acting up by resting it self. So I called customer service where I spoke with a service representative and he told me that Bell was migrating the 857 Blackberry out and they were giving us a 6750 blackberry. He told me to go to http://blackberrymigration.bellmobility.ca/index.htm and fill out the migration form. So I went to this web site and started filling out the form and when I got to the end it said “check here, *I understand that I will no longer have paging functionality on my Blackberry 6750.” So when I read this I immediately called customers service where they told me that if I wanted a pager in my blackberry I would have to purchase a separate unit. I told them that I had just spent $600.00 on an 857 blackberry. So I went back to bell world and they explained to me that the blackberry 6750 Does NOT have any paging function and that it is a cell phone and wireless email. Also at bell world they showed me the rate plans and my current service costs me $25.00 and with the new blackberry 6750 it would be going up to $40.00 for the same wireless email. While I was in the store I asked the representative if there was a device that would best suit my needs and she said yes the Kyocera 7135 has all of the function of my current blackberry 857 and is able to have wireless email, paging and a cell phone. So I left bell world and went home and called customer service where I was rudely hung up on , transferred a dozen time to different departments because bell paging does not show information on cell phones and bell mobility cell phones does not show my information as a paging customer. So after getting very annoyed I asked to speak with a supervisor where the customer service rep told me there were none around. I said fine and he asked me what was wrong and I told him, so he wrote it all down on his computer in my account and asked me to leave a message on his supervisor’s voice mail ad the should get back to me in 1-2 days. So a week passed by and no one called me. So I called customer service for bell mobility paging back and demanded to speak with a supervisor and he told me there where none around then he asked if he could help. I gave him my information and told him to read my notes left by the other representative on my account. He read them said he could not help me and that his supervisor would have to help me. So he immediately put me through to his supervisor Julie Lamothe at 1-800-361-9119 ex: 3769. So I told her what was going on and I also told her that the Kyocera 7135 would best suit my needs so she said she would get back to me as soon as she talked to her manager about it. So the next day I get a call from Julie and she say I can offer you the Motorola PageWriter instead of the blackberry 6750. I told her that I would have to do some research on this product before I could accept it so she gave me a web site to go to look at the Motorola PageWriter http://www.motorola.ca/asp/english/pcs/Features_messaging.asp?Phone=PageWriter%202000x so I went there and did my research on the Motorola PageWriter and I found out that this particular product did a little more than my old pager it did the paging function and two-way text messaging. The PageWriter did not have any sort of wireless email, day planner or detailed address book which I have become a custom to using. Both the Kyocera and the blackberry have these functions. So I called Julie back and tried to explain this to her and she said” you have two choices the blackberry 6750 or the Motorola PageWriter” and I told her the neither of these models meet my needs. And so I said I did not want the PageWriter and she said that I have to get the blackberry 6750 or as of December 31, 2003 I will no longer have service to my current blackberry 857. I asked to speak with her manager and she said no because he will just tell me (Julie) to deal with it. I asked her six times for her manager and she would not give me his name, number or let me talk to him. She told me to fill out the migration form and I told her that I do not agree to the terms and conditions and she said that I have to fill it out because she need a conformation number. I told her that I still did not want the blackberry 6750 and that the Kyocera 7135 would best suit my needs. She said to fill out the migration for or she could do nothing more for me. So I filled it out and gave her the conformation number. So no I feel that I just wasted six weeks and twenty hours of my time to get absolutely no where. And I am also feeling very screwed. I'm not the one who promised products/services and didn't deliver them. No, I'm not them - I'm the customer. I'm the customer who had to call them 30 times, the customer who was mislead, misinformed and mistreated (not to mention extremely pissed off)!!! But, you know what else I am? I'm the ex-customer who will tell my story to all my friends, co-workers, neighbors and family - whose friends will do the same that this is a company that doesn't value anything - especially customers. It shouldn't be called Bell Mobility; it should be called Bell No-ability!!!!!

Always EXCELLENT customer service and quality!!! I love dealing with this company!!!

For Bell Mobility, you should be able to select a rating below 1 (terrible)... This is the worst so called 'customer service' experience I have ever encountered!!! EVER!!! I was in the process of researching cellular phone companies to purchase a Christmas present for my husband when I had the misfortune of dealing with Bell Mobility. Oh, where shall I begin??? Day 1... I spoke with a very friendly chap who rhymed off product and plan information like he actually knew what he was talking about......WRONG! First of all, once I placed my order for a phone and a 'Solo' plan, the computers were down so he wasn't able to provide a confirmation number at that time. "That's okay" I said, "I'll call you back later and you can give it to me then". He insisted that he would be the one to call and asked if I would be home within the next hour; I informed him that I would be. When I didn't hear from him five hours later, I called back. Apparently he had gone home sick, but the perky Customer Service Rep. that took the message, apologized to no end and promised that she would make sure he called me first thing Monday morning. Monday came and went. By Tuesday afternoon - frustrated - I called again and explained the situation to the third 'customer service (and I use that loosely) rep.' who told me the person I placed the order with was on the phone and assured me that he would have him call me within the next five minutes. Two hours later I called, for what I thought would be, the very last time. Once again, I spoke with a most helpful individual who also showered me with apologies, then after looking up my file, informed me "Oh, there's problem here", he said, "the phone you ordered is not available on the Solo plans anymore and 'so-in-so' was having problems billing your credit card." A credit card that has a high limit, is paid off every single month and had a balance of $400.00....right.... I guess attempting to provide good customer service wasn't his only challenge! I said "just cancel the whole thing. If this is an example of the service you're going to provide, I want no part of it!" He said he understood and cancelled the order. Before I hung up I said "now, are you SURE I'm not going to be billed for anything?" at which point he assured me that there was no way I could be billed because a) the phone I wanted wasn't available and b) I didn't order a month-to-month plan so there was nothing to bill. (see where this is going?). When I received my Mastercard bill, to my amazement there it was... a $228.85 bill from Bell Mobility! For what, I ask? Hmmmm, I didn't receive a phone, I didn't order a month-to-month plan and I most certainly did not receive anything that resembled "customer service"... guess I better call again. "I'd like to speak with your manager" I requested. "Is there something I could.." "NO", I interupted, "I want to speak with a manager". He indicated that all the managers were in a meeting at which time I said "I'll hold!". Fifteen minutes later, I get "you'll have to excuse me I'm losing my voice. I'll look up your file and get back to you in a minute". I'm thinking 'was that the guy I was just speaking with?... he's loosing his voice?...I'm confused. Then he comes back and says "We'll credit your account asap." I said "who is this?" He raised his voice "THIS IS THE MANAGER!" I said, "Oh, well... sorry, but you didn't identify yourself". He repeated that he would credit my account and I replied, "and?" "And what?" he said. "And what about the run around and lack of service I received?" His response "Well what do you want me to do about it??" At this point I requested the name of his manager to which he replied, "they've all left for the day" Thats fine", I said, "may I have their name? - I want my concerns to be heard and dealt with - I want to know..." "Have a good day" he interupted as HE HUNG UP THE PHONE!!! You know, I'm not the one who screwed up the product information (see, I had spoken with two other people before I placed the order with the third - all three gave different information on the same phone, same plan... I guess that should have been a huge red flag!). I'm not the one who promised products/services and didn't deliver them. No, I'm not them - I'm the customer. I'm the customer who had to call them 4 times, the customer who will have to sort out the Mastercard bill, the customer who was mislead, misinformed and mistreated (not to mention extremely pissed off)!!! But, you know what else I am? I'm the ex-customer who will tell my story to all my friends, co-workers, neighbours and family - whose husband will do the same, that this is a company that doesn't value anything - especially customer's. It shouldn't be called Bell Mobility, it should be called Bell No-ability!!!!!

This is obscure, Bell Mobility has been screwing me out of cash ever since I had the misfortune of falling into their two year, opps we charged you for THAT tomfoolery. First, I paid one invoice with visa, they proceeded to charge that same invoice on the card twice and refused to reverse it until I provided written documentation from visa saying, yeah it was YOU guys who messed up. Then they went ahead and used that number for my next bill, um THAT wasn't authorized. So, I get another bill early on that's pretty big so I'm like, guess I better change my plan. I changed it, Yes Sir, $45 for 300 anytime minutes, free evenings and weekends. Fine, but my next two bills come back just as big, so I call them. Er, um , No I'm sorry Sir that plan doesn't have free evenings and weekends. So, here I am, $100 down on Visa and rolling the dice for what plan I am actually on. Positive feedback, I've already made mine, went to Future Shop and noticed Bell doesn't carry my brand of phone anymore. But it’s insured, or they have to upgrade it, so opps it slipped out of my fingers, playing the tune of their misfortune down 10 flights of stairs. Rating, no star at all, caveat emptor!!