My story is to long to tell. Basically Verizon is not a good Internet Service Provider. My DSL worked for about 1 month. The problem was you could hear the DSL moden on my phone. Yes I had the filter installed. I spent countless hours on the phone nevermind how manytimes they said they woiuld call me back an never did. I had a Verizon Tech come to my house. I have done it all. I still hear the moden on my phone and now my service doesn't work. They can't tell me why but they said I can keep the service (taht doesn't work) if I want. This started in mid January. It is now the beginning of April. They have poor support, very long hold times, and almost no customer service. Use a different provider

Verizon Online DSL has saved me from the insanity of dial-up Internet. No matter what dial-up ISP you get, they're all slow. The only way to make your Internet experience faster is to get DSL. Verizon offered me great discounts that were irresistable. Compared to other DSL providers, they provided the most reasonable price(that is if you get the veriations package, which by the way saved me a lot of money.) Verizon DSL is fast and reliable. Their customer service is pretty good. When I ordered my DSL, I received at the exact time they told me it was going to come. My dial-up days were finally over. However, is the search for faster Internet experience over? I don't think so. I have performed several speed tests using www.dsl.com and for my first week, found out that I was connected at 650kbps or even more! I was astounded by the speed shown. However, 6 days after my WONDERFUL Internet experience, I performed another speed test and found my speed DECREASE DRAMATICALLY down into the 260kbps area! I was outraged by this. I immediately contacted Verizon Online customer support. They've done some troubleshooting with me, however, none of them worked. Now a technician will have to come and test my line. I just don't understand this...are these speed tests even accurate? Although I am experiencing these difficulties, I would highly recommend Verizon Online.

Never had any problems with their service.

My experience started off great, even though I think 3 weeks is a long lead time to get installed. Got my modem,(free with a one year contract) ethernet card, filters and installation CD and instruction book. On the due date I started my install, 2 hours into the install I needed help. I called tech support and was connected within minutes (it was Thanksgiving Eve). Things were great, the system had a few major crashes the first few months. E-mail was usually slow or still slower never fast. I e-mailed for some tech support on a problem, 2 weeks later I got a reply with directions and a statement that if I didn't feel comfortable doing it myself to call a certain number. I made the call, and when we got done my computer had completly crashed. His words were--"You'll have to reformat and we don't help you with that". Things got better and it seldom went down. When I upgraded to IE 5.5 SP2--My browser started to "hang". After 4 months of fiddling we proved the trouble was with Verizon DSL. Now I had my choice, they were coming out with a new platform and changing customers over one at a time for free, or if I wanted it now it would cost me $200. Needless to say I switched to cable modem. Same price, faster, more reliable and tech support answers with a qualified tech within minutes. E-mail is super fast. Cable installer upgraded everything from the pole to the computer, installed everything for free. I save $5 a month owing my own modem. When they did my daughters she needed an ethernet card, card free and install free. When I called to cancel they offered me a better rate for THREE months.

I'm giving Verizon a 2 spot and I gotta say I think I'm being extremely generous in doing so. Sit back and relax because this is going to be a long one....So I go to the Verizon webpage and punch in my zip code, yes they offer it in my area, yes I sign up and the ball is rolling. They send me a confirmation shortly after telling me that they've received my order and that my service will be up and running in 3 weeks (they gave me a specific date I think it was November 12th), and that my equipment would be arriving shortly. My modem arrives three days later along with my free Ethernet card, DSL filters for phone jacks that aren't going to have DSL connected to them, etc. All of this arrives and it's all free, which is great, as long as you sign up for a year of service. They also offer the first month free and I've found out why, because if they didn't they would probably have a 80% cancellation rate. My service start date arrives and I have no service, I try and be generous and give them another day and another still nothing. So I call. Now I'm on hold and I'm on hold I kidd you not for 2 hours straight listening to elevator music and watching a Napoleon documentary in the background. My girlfriend is pissed off and is telling me to hang up which I refuse to do because I figure I'll just have to wait this long again next time. So some guy finally answer (to their credit he was very nice) but tells me there's a problem with my line which they would have picked up on earlier in the past but because of the deregulation and line sharing or some jazz they don't find out now until the actual installation. So he says I have to call back tomorrow to another call center and they will re-start the whole process. So the next day I do that and they tell me three more weeks. Three weeks pass and it's up and running but the service is hit or miss. One moment it's screaming and the next minute it's pausing and nothing is being transmitted, it's dead still. So after several weeks of frustration I call again, transfer, transfer, transfer, and then they take me to the webpages where I can test my transfer rate. Of course it comes through high. Which I don't doubt, if I'm hooked up to anything streaming it seems to lock in and transfer as super speeds but in between, when it's not locked in to something it crawls. So then I move living locations and it all starts over again, they tell me I have to wait 20 business days to have them transfer service to my new place, despite the fact that it's the same phone number and I live in a small city where there aren't a huge number of DSL customers. If it's not in place on the due date I'm done and transferring to cable. For $10 more I'd have better, more consisten service and especially considering that DSL providers are all beginning to raise their rates to $50 a month for basic residential service anyway. I have no doubt that DSL can and will be fantastic but they're just not up to speed as of late. AFTERTHOUGHT: I should also give an example of how clueless they were and slow to respond to E-mails. I sent them and E-mail the day I received my equipment asking if I could push up my start date, I didn't get a response for 5 weeks after my start date had already come and been delayed. I Also then received an E-mail about a week after that which said "we are sorry but your start date has been delayed (this is the second time) we are sorry for this incovenience. If you service has already begun just disregard this E-mail." Talk about sending out mass E-mails and hoping you hit someone it applies to. They didn't even know if they had set up my lines which at that time were up and running!!! Morons! Who runs a business like this? Makes you wonder about how they might "Guesstimate" your bills. "Oh yeah sure I got a gut feeling he was probably using our service on that date let's charge him for it." AFTER AFTER THOUGHT - it is now a full year after I first left this message and an update is in order. I have since downgraded Verizon from a 2 to a 1 and here's why. After all of the above troubles were said and done I still didn't receive my service and had to cancel and go with cable, which I should say, has been very reliable and very fast. I have not yet had to make even one phone call for a problem. I pay the bill they give me service, all day everyday. Isn't that how it should be? In any case the real reason for the downgrade is this: after cancelling they continued to charge me every god damn month for a service I no longer had. I had returned their equipment and everything. Month after month for 7 months they would charge me and I would call up and say "HELLO SCHMUCK BOY!! I'VE CANCELLED!!" and every month they would promiseto strike it from the bill and what not. It took all 7 months to finally clear it up. Unfreaking believeable.

My start date came. And went. The second one came. And went. Now they tell me there is a problem with my lines and I will be added to a spreadsheet in three days. Then, after three weeks, my service might start. Should have known it sounded too good to be true.

They are just morons plain and simple

I ordered my Verizon internet online and was sent my confirmation letter a few days later. Received my DSL modem and phone filters a few days after that. The line was up and running on the specified day with no problems. It has worked well except for a few glitches (always on their end), especially with the e-mail. However there was one evening when I couldn't get connected. I called support and they said someone would get back to me in about 3 days. 3 DAYS!! Well the DSL was working the next morning, and good thing cause I was ready to call and cancel. 3 days for tech support is unacceptable, thus I can only give 4 stars on this review. I would consider cable, but that is a shared line unlike DSL. As long as this DSL stays reliable I'll recommend Verzion DSL.

The name change hasn't helped them at all: Verizon sucks, just as Bell Atlantic did before them. In 1996 I made the huge mistake of getting an ISDN line from Bell Atlantic. It took months of blundering to get the thing to work at all, and it was never very fast or reliable. It looks like they still haven't learned anything. I ordered DSL from them three weeks ago, and all they've managed to do is f*ck up my phone line. That's right: not only do we not have DSL, we now don't have any phone service at all. They claim it'll be fixed this week. Whatever. If humanly possible, avoid this company. Get a cable modem. Find another DSL provider, or stick with dial-up. Maybe in a few years they'll figure it out, but for now, don't be one of the suckers they experiment on.