I switched to DSLEXTREME about four years ago after experiencing very bad cutomer support with with another Internet provider. I am very pleased with DSLEXTREME. I do not have to wait on hold for a long time for support services. When I first got on line with another company, I complained over and over how slow the speed was. They told me there wasn't anything that they could do about it. When I switched to DSLEXTREME they immediately identified the problem. I was too far away from the telephone switch box. They asked SBC to set up a relay switch for me. Since that has been set up, I have had a great connection with faster speed.
DSLEXTREME in my opinion tries hard to provide good service and satisfy the customer.

IS DSL EXREME RELATED TO SBC/PACBELL? I had just got off a one year contract with SBC's DSL Serivce. It was a total nightmare. I will not touch SBC DSL with a fishing pole. I have heard about DSL Extreme from the KFI show in Los Angeles. But then I read all these comments posted here and am not too sure whether it is a good idea to go with DSL Extreme. It sounds like DSL Extreme is related/affiliated/connected to SBC? How does it work? Does DSL Extreme have to rely on SBC phone lines? If yes, then I absolutely DO NOT want them. I have numerous bad phone conversations with SBC Internet Service. I almost have to go to the doctor to ask him to lower my blood pressure after talking to the SBC customer service. Horrible experience with SBC. Please comment on my posting. My understanding from SBC is that it is my fault that SBC DSL does not work since I live so far from their transmission center.

Everything was flawless except for their free firewall which proved to be useless. On the recommended Med. setting it stopped all communication and I couldn't even get to the website to switch it back to off. Finally fixed it by calling via dial up and resetting it. Other than that all has gone well, 0 problems with activation, modem, billing and speed.

Please run from this company....I would rather have netzero 10 times ahead of DSL Extreme. I rather eat crap..then vomit it...and then eat it again than ever deal with this company again.

Worse customer service. Stay away from them unless you have to. As long as your service is running fine, you are okay. Once the service is interupted, you are on the mercy of DSL Extreme Customer Service and let me tell you they have no mercy

Caution!!! If there is a problem with your telephone line between the connection box and your receptical,neither your telephone company or DSLEXTREME will fix it. But, DSLEXTREME will bill you for over $300 for canceling your contract.

The "WORST" service ever! Totaly overpriced and over rated.

I wish I could give DSL Extreme 0 stars or minus stars for how bad their customer service is. I could write up to 10 pages about how they are but I will keep it short. Nothing but problems from the begining. From being left on hold for 20 minutes to a half hour everytime I call. They gave me the wrong static IP address and kept telling me it was a problem on my end. Had to bring in my own computer tech to find out they were giving me the wrong IP address, was charged for all the months I had down time. No responses back from my E-mails and voicemails Still in the process of trying to resolve all the billing problems.

Ever since switching from a DES Extreme dial-up account to regular DSL, I have had nothing but trouble. The phome company was sent to my house five time by DSL Extreme and each time the tech had concluded that the lines were fine and that the problem was with my DSL Extreme issued modem. After one month with no service, I have been told by Mien, a DSL Extreme customer service rep that They will only issue a credit to my account if I write a letter requesting so. In addition, during my call, it was determined that I have been getting billed for the dial up service that I had cancelled over 10 months ago. (I hadn't noticed since it was auto billed to my credit card.) They are not willing to credit my for this problem either. When my comtract is up in two months, I will certainly by switching providers.

Great price, better service.

I stumbled onto this site by accident. I am and have been an extremely satisfied dsl extreme client and have referred many coleagues and businesses over the years. I can tell you from personal experince that dsl extreme is a much more client focused company than their major natiowide competitors. Are they prefect? not possible, but they try hard. just look at www.broadbandreports.com for confirmation. I guess it is a simple, but obvious fact that happy clients do not necessarily feel compelled to post "great" reviews on the internet.

I have had dslextreme now for about 1 1/2 and I have had no problems... The service has been great only had to speak to a tech once... that was to get sbc to fix a problem with there line.I had sbc before them and it was hell to get any kind of help... and if you had a router forget about it they would not talk to you with that thing plugged in...And no offence but speaking with people from India did not make it easier.From reading alot of the post it just seems that alot of you dont understand how dsl works and just what would be a dslextreme problem and what is not there problem...

They are crooks! I moved just a block away from my old address and called Verizon to have the phone line transferred. They did it in less than an hour, then I called DSLExtreme to change my billing address. They told me that the service had to be interrupted for two weeks to make the appropriate connections. I responded that the phone line had already been transferred and the DSL service was running fine, ther were no other connections to be made. I just wanted my billing address changed. They wanted to charge me for the move, unless I renewed the contract for another year. I agreed to a new contract and they disconnected my service anyway. Two weeks later I was scheduled to go on vacation and the service had not yet been restored. When I returned from my vacation another two weeks later, there was still no service. I run my own email server and other services, so even when I'm away I depend on internet access to my computer, which was unavailable while I was gone. When I called tech support upon my return, I found out that they have changed my IP address without my request or authorization. I am paying for four static IP's and three of them were removed completely, while the fourth was changed, making access to my server impossible. There was no notification of the IP change and no justification. I was however, charged for a service I did not receive for a full month. Another friend of mine went through the same ordeal, he moved to another apartment within the same building and had his service disconnected for two weeks and charged for the move, though DSLX had nothing to do with it. It was only a matter ov moving a couple of wires a few inches away, which was already done by Verizon for a fee. I'll look for another ISP as soon as my contract expires, but in the meantime, since I am an IT and a lot of people trust my opinion, I steered them away from DSLX, they've already lost at least a dozen accounts. I had previously recommended DSLX to several people and I never got the referral credit as promissed on their website. They have no idea how much they've lost for the $57 they stole from me and how much more they're going to lose. They took my $57 and lost thousands. Never do business with stupid people or crooks!

Absolutely the worst I've had uninterrupted service in only one of the nine months I've been signed on with these charlatans. I've spent hours on the phone attempting to Ddiscover & fix their problems. I received two faulty modems from dsl extreme, an SBC technician was sent to my building to find the problem in my lines/hardware - of course, the problems didnot originate from my end. Some of the tech management is extremely arrogant altho many are apologetic but unable to find & correct their inadequancies & inabilities. STAY FAR AWAY FROM dsl extreme - they take your money and give little or no service.

This company is absolutely out of their minds. I don't know how they train or where they get their employees but I have never dealt w/ such incompetent people. They told me my service would be connected on a certain date and then when that date passed and there was still no service they told me I misunderstood them and that it was actually a later date and when that date passed and still no service they said they still had more time. I in turn called the actuall phone co they were going thru and they told me that my activation date was not for another month. So I called them up and told them that they needed to cancel me and they tried to say that I would have to pay because I am in contract w/ them even if they provide no service, I laughed @ them and said let me speak to corporate and let me tell you I am no longer w/ DSL Extreme and I paid no early termination fee. Who could have guessed a company would be that hard up for $15.00. DO NOT USE DSL EXTREME!!!!!!!!!!

DSL Extreme has been great. Never been down. Can't say that about Verizon's service!

Everyone should read the contract carefully. It says there is no guaranty of service. Really. Doesn't matter that you paid for it. We had non working service for 6 days on a new install. Did everything they suggested two and three times. They said we could not cancel because the non working service was not resolved yet. Had one helpful tech just hang up on me. Simple answer. I told them I would not pay the $250 early termination and cancelled that credit card. Then they said due to this unfortunate situation I would not be charged the $250, but only $39.95 for the shipping cost of the modem and first month service. There was no first month service. It never worked. They are not just bad, but thieves as well. I am going to contact the radio shows they advertise on: Jeff Levy and Leo Leporte.

I am disgusted beyond words with DSLExtreme's customer service. The dsl service is absolutely fine. When anything out of the ordinary occurs, though, this company WILL ruin your life. They are that bad. I would have to type 5 pages here to explain the details. These people have me so fed up that I am cancelling my service even though I will still have to pay for it under their horrible annual contract. Then I am going to order from someone - anyone - else. In other words, I'd rather pay for 2 DSL services for a while than have to deal with DSL extreme for another second.

I've been a customer for almost three years. Service is good, no hassles. Once, I had a weird billing situation because I changed addresses and phone numbers, and they resolved it within one phone call. Then, I got DSL, and months into the service, the line condition changed. It took a total of two phone calls to fix it, but they walked me through it quickly. They called back when they said they would. Regarding their dialup, their prices are good, and connect speed in Los Angeles is good, and dialup coverage is better than AOL. I have not had a horror story experience with them. In fact, it's been less hassle than Earthlink, and less annoying than AOL. The only other ISP I've used is CRL, which was okay, but not as responsive as DSLExtreme.

I have had the exacte situation as amiller has. I am extremly upset with SBC DSL. for all the same reasons

I've had reasonable service from them for about 2 years. The service was adequate (only went down about once a year) and I've been reasonably happy. Until this week. This week removed all positive feelings I've ever had with this company. I'm an exceptionally calm person and I actually broke my cordless phone against the wall I was so angry with them! At their suggestion, I resigned a new yearly contract which unfortunately resulted in them screwing around with my dsl connection. Why a billing issue caused this, I have no idea? In a nutshell, the moment they tried to modify the connection, I lost the DSL service. Repeated calls to their tech support drove me around and around in circles between SBC, them, etc. Blaming it on squirrels in the lines to corroded circuits to bad modems, etc. Keep in mind it's worked for 2 years until exactly the same moment they modified my billing. Ultimately, I ended up sitting at home for 2 days waiting for tech reps to come out and point fingers at each other. Finally, their answer was to send me a new modem. This was going to take another 5 days. My only other option was for them to dispatch an SBC person, which I was then told would cost me $100 an hour EVEN IF IT WAS THEIR MODEM THAT WAS THE PROBLEM!!! I even talked to supervisors who confirmed this. They said if I didn't want to wait a week, this was my only other option. I turns out that I can order brand new cable service and have it installed even before their modem will arrive. So, I tried to tell them that I don't need their help anymore trying to restore my service and wanted to make sure I wasn't going to be charged anything for abandoning their botched service. In essence, I was tired of spending hours and hours trying to help them fix their problems. They said because I signed a new year contract, that I would now be charged another $250!!!! I said since my new service was put into effect, I've never even had service!!! They said their computer says it SHOULD work and thus my only options were to pay $100 to a rep to come out, $250 to cancel, or wait another week for a modem to arrive in the mail - which might or might not be the problem. And on top of all this, I had to continue helping them troubleshoot. Needless to say, I'm VERY DISGRUNTLED with this customer service. If you want a decent company that for 2 years gave decent service - any you NEVER have to talk to anyone live, then this company is okay. In the event you have to EVER speak to someone - RUN RUN RUN!!!