I've had nothing but good experiences with this airline. My flights have always been on time, newer very comfortable planes. Friendly staff, no complaints at all.

On time good service

DO NOT use this carrier (unless for a 30min hop). Crap service, food and in-flight entertainment. Too miserable to offer one comp drink with the muck they called refreshments. Never again (I hope)!

I have had mixed experiences with Continental. The frequent flyer program is quite good and they cover a lot of destinations. Also, the inflight meals are much better than other US-based airlines. However, I flew Continental return to Hong Kong from Newark a while ago, and I had a couple of gripes: (a) I could not check in my bags at the shuttle train station in Kowloon (a handy service provided by virtually all other airlines, including US-based airlines) and (b) I did not get any free booze on the flight in the Economy class. I mean - it's not the end of the world, but it is a 15 hour flight, and little creature comforts like the gin and tonic or refreshing little can of beer make all the difference. Also, you can only pay in cash or tokens, so leave your credit card pocketed and make sure you have enough US currency with you (I did not, at least not for 15 hours). It was the first time ever that I have flown an intercontinental flight which did not offer compliemtary alcoholic beverages. Also, when you have flown Virgin from the US to the UK, you will know what level of inflight entertainment you can hope for in Economy class. Continental does not come close.

Though expensive, I would like to stress that, IT IS THE ONLY AIRLINE THAT SERVES COMPLIMENTARY FOOD AS OF NOW. Due to this, have great service and if you do not have to care about the money you spend, they are on time or early on their destinations. (May I remind you that they have a hub in Cleveland?) They have cozy seats and fine movies to watch. If they are going to lower their costs, I will fly on them again.

Best airline I've flown in a while. My filght not only departed on time but it arrived early!!! I've been flying United and was so used to delayed flights that it was incredibly refreshing to fly an airline that actually respects my time.

nothing special

Continental is hands down the best US airline. Their frequent flyer program is outstanding. I get upgraded almost every time I fly Continental. Unlike most carriers they serve food on almost all their flights. And believe it or not, I have actually met some friendly flight attendents on this airline. Newark airport ( continentals hub) is very clean, modern , and easy to get around. Kudos to Continental for being one of the few shining stars in an otherwise terrible customer service industry.

Only fly them if I have no other choice. They connect through Houston or Newark--two horrible airports (Houston because of Texas's year-round weather issues--always bumpy when flying into Texas!) The service I received on one flight was downright surly. There are plenty of other options out there.

Absolutly the worst customer service in the idustry!! I will NEVER fly with them again. I fully understand why they continue to loose money!!

Flew Orange County to Newark redeye. Very pleasant flight. Attendents were polite, aircraft was new, clean and quiet. I arrived alive...what more could I ask!

I had great flights on this airline, service, food and in-flight entertainment are great. But 2 people in my party lost luggage, and had never lost luggage with other airlines, the luggage was returned a couple days later. The con is the flights are usually out of newark or houston only.

I fly from Newark Liberty and have been doing so since the age of five. I have been on many other airlines, but Continental is the only one I would give five stars to. The employees are all very friendly and kind, and contrary to what others are posting, Customer service is always good. Once I lost some luggage and they returned it promptly later that day. The quality of the flight itself is without a doubt excellent. Almost always on time.

Employees were rude, they felt bothered by my questions when flight was delayed, service was awful. Attendents obviously did NOT want to be there. I work for an airline, and I know what to expect from an airline. This is NOT customer service by far.

Like many others on this site, my flights with Continental have been OK but when a problem occurrs their customer service is amazingly terrible. After waiting 8 hours for a delayed flight, we had their folks yelling at us about how many hours they had to work. I saw them leave children, old folks, and people with disabilities high and dry in Houston - no food, no place to sleep, and no compasion. Thank goodness for some kind souls on our flight who took care of each other. All said, Continental is probably OK as long as everything goes right. Otherwise, you are screwed.

For Houston, NY metro or Cleveland residents, great. For everyone else, good.

Continental left me stranded in Micronesia and Gordo didn't do diddly squat.

The worst. A one hour layover turned into a 10 hour layover and then they lost our luggage. On the way back home a delay of and hour and a half causing us to miss the connection. Stuck overnight and had to fight for a hotel voucher. They refused to retrieve our bags so we spent the night at a hotel without any of our things.

Newer aircraft that most of the domestic airlines I fly. Each seat, that is each economy seat on their 777,s have individual movie screens. Good on time record for flights leaving LAX. Only downside is flying our of Houston you often spend a good deal of time on the runway waiting to take off.

When I was a kid, my parents used to use this airlines to ship me and my brothers back and forth to each other after their divorce. My Daddy lived in Orlando, Florida and my Momma lived in Casper, Wyoming. So needless to say we needed a good airline that had good service for children travelling without parents. We usually only flew twice a year, and even though I was a kid, I remember how professional and great they were. We were assigned a flight attendant to look out for us all the way to our destination until our father picked us up at the airport. I remember at the time they always had a warm meal on the plane, which is so rare nowadays. At the time however, they didn't have any entertainment whatsoever, not even the choice to buy a movie or even watch a movie. But overall, I totally enjoyed the experiences I had with this airline. It was also the first airline I ever flew on. Not superb, but really good !

Continental offers a superior product in their Transatlantic US to UK market. Recently, my family and I flew to the UK under circumstances of a death in the family and we all flew Businessfirst. The crew were kind and attentive, accommodating and sympathetic to our needs. We normally fly over to the UK three times a year, and we consistently use Continental. We will continue to fly Continental for these trips.

Great way to fly, great place to work!

Flying to Houston from Honolulu, in coach, was a back wrenching experience. Other than the junk seats service was great. On the way back I volunteered to give up my seat due to overbooking. I was given a $500 travel voucher, hotel, meals and an upgrade to first class. I was told continental has the best first class. It was great. The food, service and seats were so great that I didn't mind the 8 hour flight.

Very expensive, but usually are treated well, has good amenities, easy check-in.

There are no great airlines. But Continental is a good airline. As a frequent business traveller (plus a couple of vacation flights a year) I've had poor experiences on all the airlines. But overall, I like Continental. The flights are usually on time, the employees are generally professional and courteous, the planes are clean, and the food is lousy but who expects better?

Poor customer service and insanely cramped seating. On a 5-hour cross-country flight, my knees were jammed against the seat in front of me. The food was terrible. Every flight has been on-time, however.

Hmm...I guess each person has different experiences. Continental was great and I had no problems with them. The planes were newer and I though the leg room was fine. The service was quick, I had no delays, and overall it was an enjoyable experience.

Nice airline! Kiosks in some airports make check in very convenient.

I've flown on Continental twice and I enjoyed it. I appreciate the fact they had a non-stop flight from Omaha to Houston when I flew down there for my friend's wedding, and the entire roundtrip price was pretty good. The service is also good, with friendly pilots and helpful flight attendants. Their planes are clean and modern and not suspect in safety like some other airlines, whose planes are at least 25 years old! The only gripe I have is that we had to wait forever on the runway in Houston before taking off to go home and delayed the flight by about 10-15 minutes. But other than that, I say Continental is one of the better airlines out there!

I agree that Continental has improved a lot over the years. Especially compared to Northwest which is what I usually take. Northwest has gotten really stingy with their food, which is why I was surprised that Continental kept giving us plenty of food. It wasn't half bad, either, as far as airline food goes. And my trip went pretty smoothly.

I fly about 50k miles per year... Continental typically has the type of customer service that is so pervasive today - BAD. From the "You're-Bothering-Me-By-Being-Here" attitudes to the desperation to push back just in order to make the flight go off "on-time". With the smaller leg room in coach, constant delay problems, & bad attitudes - they're about at the bottom of my totempole.

I have to say - I used to view flying Continental as a fate worse than death -- but they have consistently been getting better every year. I did *NOT* appreciate the way they handled a flight being cancelled two years ago - but in fairness I probably wouldn't have appreciated the way ANY airline handled that situation. I'll keep flying them and hopefully it will keep getting better. I hope so because I fly out of Newark and since its a Continental hub - they usually have the best flights.

We use continental airlines and they are the best. The stewardesses are extremly nice and they come over to you if you need a cd player or a blanket, or just something to munch on. They sometimes on differet flights, depening on if it's round-trip or not, they have 6 Tvs, all only having one interesting channel, usually ABC or NBC.

If you haven't flown Continental RECENTLY, you haven't flown Continental. They just keep getting better and better. Last year, they achieved the BEST on-time performance record of any U.S. airline, as reported by the U.S. Department of Transportation (see www.dot.gov/airconsumer). Their frequent flyer program has been named best in the industry for several consecutive years by the readers of Frequent Flyer magazine. A definite class act among U.S. airlines!

I flew Continental recently for the first time in a while and I was pleasantly surprised. Under their frequent flyer program (in which I had over 8,000 miles and didn't even realize it), you can get free flights for only 20,000 miles during certain times of year. The service I received was quite good.

Continental was the absolute worst airline I have ever flown. On several occasions I had to fly with them for business and experienced multiple-hour, unexplained delays, rude staff, and on one occasion a delay of over an hour sitting on the runway due to the fact that the steward/stewardesses were unable to coerce a tour group of 100 to actually sit down for take off. Don't fly them - they are abysmal!!!

Scary. I have flown with them on 3 different ocassions bad bad bad.

Consistent good service, good record and fair prices.

EVERY flight I have had on Cont. has been an unenjoyable experience. I have had my baggage damage, rude service, ridiculous connections. I will NEVER fly cont. again. I rather pay more on another airline.