1/28/05: Sltlyamusd, you are so right to say these things because I am one example of such melancholy travelers last year. (IT IS '04, not '05!) Here is my story: After being screwed in the midwest, I may never want to fly on this airline carrier. I booked my itenerary in advance, and I had priority. My first departure was OK, but my return was not! I could not take my return flight from the airport I arrived and I was moved to two airports; but nothing was done on one of them during Christmas. I accidentally hung up the phone after mistakenly booking a flight I didn't want (It was later an insurance flight and I had to take it.) I tried telling what happened to another receptionist on the phone but (s)he was totally unaware. I was issued another flight, but I was on hold for three or four hours to see if they confirmed my flight change. I went anyway to the other airport. On the 24-26, I was stuck in one airport and I had to change my itinerary five times! They never supply me with free transport. What was worse was that they took my luggage on another flight that was filled, and I didn't board it. I had to go to another airport the next day and miss Christmas with my family and also miss a business meeting. The receptionists on the phone and at the desk were inept for this situation. I can let them off the hook because of holiday travel and the weather, but it is no excuse for them to say that they ran out of deicing fluid and to not have a backup system when their computer system crashed. I am now waiting for them to respond to my mail I sent them about their service that time, and after a month, they finally responded and gave me a voucher. People should you go to Cincinnati, Atlanta, Salt Lake City or Boston, try another carrier or take the bus or Amtrak if it is the only carrier there because they are totally dishonest, silly and incompetent when such calamities like this occur. What I think that would make it a better airline is if they can establish a new hub west to the Mississippi or make Dallas and/or Salt Lake bigger hubs for it so westerners don't have to go east for their connecting flights. Hope that Comair and Delta et al clean up & reorganize their acts soon because they will be missing a lot more travelers soon... >>>update: I will go on it again because I have the voucher, but this is their last chance. Hope they don't screw up on an international flight.

Delta's commuter airline Com Air left tens of thousands of travellers stranded over Christmas 2005. It was about 20% due to weather and 80% due to complete and utter incompetence. First they ran out of de-icing fluid, then their crew-scheduling computer crashed and they were forced to cancel most of their flights for multiple days due to the lack of any sort of backup system/plan. Worse, their customer service is completely incapable of handling these situations. You have to wait on hold for over an hour just to speak to someone from India. The employees they haven't outsourced are increasingly rude and indifferent.

What was their old slogan? Ready when you are? Well, I've had good luck with them--I've probably flown on Delta more than any other airline in the last 15 years. BUT....they need to get out of Atlanta. That airport is a nightmare--not good for connecting at all. I flew US Airways to Florida last time, instead of my usual Delta flight, because connecting through Charlotte is a LOT less stressful (a much nicer, less crowded, airport).

I just retired from Delta. Delta used to be the most incredible airline. Delta used to be one of the top 100 companies to work for. Now they are at the bottom. The employees built the company,only to have it destroyed by outsiders who have bled the company dry. Too bad! Delta was a legend.

I have found their customer service to be the worst I have ever dealt with. They tell you one thing over the phone and then when you go to book the tickets online, it's different. Their attitude is, we always right and your not. They probably are only concerned with taking care of the high level flyers, but that's OK with me as there are plenty of choices from Atlanta. This is probably one of the reasons they are going bankrupt as many people I have talked too have started flying other carriers where the staff is more pleasant.

They are pretty good. The three-star rating is because I was on my way to Cincinatti from Cedar Rapids and they boarded us on the plane. Then, they said that they had to turn the plane off and back on...at 5:45 a.m.!!! Then, they told us to get off of the plane because of mechanical problems. This mishap delayed me for two hours. Why board the plane when you will be told momentarily to get back off again?!?

What a horrible experience! After being delayed at the airport for more than 4 hours, due to weather (the airlines excuse for non-refundable delays ... the weather was PERFECT all day at both departing and arrival locations), MY LUGGAGE DIDN'T MAKE IT! Not only did they have more than 1.5 hours to tranfer the luggage at the connection flight, but when I arrived they said, It might come in sometime tomorrow between 2 am and 12 noon. We don't deliver any more, you will have to come back to the airport to retrieve your luggage. I have a 10am meeting and they will do NOTHING to help, but everything to SCREW IT UP! DELTA really does live up to its reputation of being a horrible airline, it will soon follow in the footsteps of its other horrible predecessors and good riddance!

I don't even fly Delta but my wife does. Everytime she flies I track her flight status on both delta.com and other flight tracking web sites. Delta.com always, always, always says the flight took off and the other tracking sites say not yet, not yet, not yet.... Today my wife flew to SFO from ATL. The flight was scheduled for 08:16. Delta.com said it left at 08:17. All other tracking sites did not have it leaving until 08:54. I have a problem with an airline that has no idea where one of its planes is located for more then 30 minutes. Here in ATL, there has been talk of Delta filling bankruptcy. Seems like every major airline is doing that. Since I never fly Delta, I really don't care if they go belly up but until then I sure hope they can find out where their planes are!!!!

I've had pretty good luck with Delta. I flew cross-country every four or five weeks for years, and it got to be just as easy as getting on the bus (I still have hundreds of thousands of frequent flyer miles... lacking only the time to take a nice long vacation to use them!) I think Delta was consistently dependable and professional. The food was adequate, nothing special, and the attendants were generally excellent. Flying is more complicated now post 9/11 but I still fly them when I need to.

Reading previous comments make me think I may have led a charmed life when I have flown Delta. Not the best airline I have ever flown, but I can't remember any particularly negative experiences. As the old saying goes, anytime you manage to land, it was a good flight!

I just called Delta to ask if I could skip the outbound leg on an award ticket. Yes, a ticket that I purchased with loyalty points. In essence, I was asking to use 1/2 the service I purchased. Their response was to ask me to pay a $100 rerouting fine!! Its no wonder this company is losing so much money. What an interesting way to reward your loyal customers. Good Job Delta!!! Nice knowing you.

They are terrible people. Don't ever believe anything that they say. They are liers!!!!

I've flown Delta more than any other airline (Boston is not a hub for any one airline, but Delta has the most flights of the big three at Logan - AA and USAiways are the others). Their service, while not always stellar, is by no means any worse than the rest of the majors. Most flight attendants I've had are at minimum attentive and many are pleasant. Counter and gate help is usually good (there are exceptions). Was on a flight from FLL to BOS that had mechanical issues, and they put us on a plane due to go to JFK after we'd waited a little over 2 hours, then cycling the JFK people back through. Rather than ruining everyone's day on our flight, they cycled the delays through best they could. Delta is one of, if not the best at having up to date airport technology. Their hubs in Atlanta and Cincinati are excellent (ATL is much better than going through ORD or DFW). It's not my favorite airline, but I'd still fly them over most US carriers.

I have used Delta twice in my lifetime, and both times were pleasant experiences. They had average food, and both times the planes were almost empty and I loved that ! I did get stuck in the Salt Lake City airport for hours on one trip, but at the time, the SLC airport had smoking sections so it wasn't too bad. I don't remember getting a choice to watch a movie or not, so I can't rate that part either. By far not an excellent airline, but good. Good flight attendants as well.

Every single Delta flight that I have been on has been hideously and inexcusably delayed. I missed my mother-in-law's funeral due to Delta's inefficiency (a 3 hour delay which could have been avoided). The planes are old and shabby and some of the cabin crew in economy class are rude and dismissive. And they don't even fly wide body on their longhaul routes - they have 8 777s in their entire fleet, no 747s, resorting instead to decrepit 767s for 8-10 hour flights. Food is awful, and now they have a policy of charging for snacks on domestic flights and non-softs on international flights. An average 2 hour flight delay on each of the four sectors I flew recently. I hear they're going bust and I say good riddance.

I worked for Delta years ago, as did my father. It was the best run company I have ever seen, or worked for--no one left, and passenger service was not just the most important thing, it was the ONLY thing that mattered. Tho I hate--HATE--to say this, the negative reviews are all too true now. Delta has become a monster, huge and so poorly run that bankruptcy seems inevitable. Tho I contine to fly them when I can, my choice is based on vastly misplaced loyalities, and I certainly should have my hear examined! On the other hand--there are NO good airlines that fly in and out of the "city" where I live, and airfares from this location are inflated to make sure that the airport authority stays rich.So--Delta from Charleston, SC is no worse--or better--than my other choices. Please--give me regulated airlines again!!!

terrible customer service, they treat you like a nusiance rather than a customer...an egotistical company that got too large

Have flown Delta three times. Nothing horrible happened, but nothing great, either. I remember sitting on the runway in Atlanta once for a stinking hour waiting to takeoff, only because the airport was so busy and there weren't any clear flightpaths. Flying into the ATL is scary. I avoid it when I can.

A two hour flight in First Class... orange juice, one round of drinks and a packet of peanuts? European airlines manage to give a hot breakfast on a one hour flight. Even Aeroflot manage a proper meal on a flight this length, even in economy. Give me a European airline any day, thank you.

You have to rate based on an incident. When everything goes OK, all the airlines are perfect. Delta lost my luggage and it's been one of the worst experiences that I have ever had. So many memories lost forever. I had zero collaboration from them. Delta never cared about it. They did not try to find it. I found lately that no other airline was notified about my missing luggage. their only concern was to pay the lower possible compensation. I am, sadly, a frequent flyer, and I will walk before taking a Delta Jet again. People writing possitive comments on Delta in this page are, definitely, Delta employees.

Still overly priced on some tickets. They don't offer the discounts like other airlines do.

I have never had any problems with Delta. Atlanta and Cincinnati are both nice airports to have to change planes in.

Depending on what flight, the staff is either extremely kind, or arrogant beyond reasoning. I found that the pilots' attitude usually trickles down onto the flight attendants. Word of caution: Never use "stewardess", it seems to strike some nerve.

I can say that I've had better food but the friendliness of the staff and the ontime flights that I've had overlooks it (I always carry small snacks with me anyway). They go out of your way to help as much as possible. That's what I call CUSTOMER SERVICE!

I used to fly by Delta airlines, but the space between chairs is not big enough for someone who has to take long trips.

Having lived in Atlanta for several years, I have flown Delta more than any other airline and have had generally positive experiences with them. I can't remember any major problems, the flights have generally been on time, and the service has been good.

If you are flying DELTA: D-ont E-ver L-eave T-he A-irport

Got to fly it. Delta treats you like a person not like cattle.

I have been a medallion member here for many years. This is a dreadful airline and customer service is terrible. Long lines, excessive fees, rude employees, late flights, narrow seats, and no legroom are what this airline proudly provides its customers. People rating this airline highly must be employees.

Delta Airlines is my nemesis, and I have come to believe that they are they devil. They bump me from flights, they charge me random change fees even when I am travelling when scheduled, they casually void my tickets 10 minutes before I travel forcing me to purchase new tickets in order to fly. I despise them, and if I ever strike it rich, will devote a substantial portion of my estate towards their destruction. Death to Delta.

I like their service and how they treat passengers!

Delta Airlines is rated among the worst in my opinion when it comes to attending their customers and as always airline food is never the best.