My rating for this store is zero, but, like the other reviewer wrote, a rating of one star is the minimum you can specify. My company purchased two printers on special order. The owner of this store promised the printers would work and even offered to setup and install them. He neglected (either out of ignorance or lack of concern, I don't know which) to ask the specific operating system (Windows Vista 64bit) of the computers on which the printers would be used. The printers arrived and could not be installed because there is no driver for Vista 64bit. When confronted with this problem his response was that his policy is not to refund special orders and that we should change the operating system on the computers. I asked him if he had checked whether the printers would work with Vista 64bit and he answered he had not. When I pointed out that he sold my company items that they couldn't possibly use because he neglected to check something as basic as OS compatibility he told me in an angry, belligerent tone, "Shut up or get the hell out my store!!" I suggest that, unless you are a computer expert and know exactly what you need, to avoid this store at all costs. If it were my store and he were my employee, he would being looking for another job. In addition to the signs on his store window claiming to help you with your computer problems and friendly upgrades, he should post another: "Let the buyer beware!"

My star rating is zero (they require you to give at least one star), because the owner lied to me. I asked for a free estimate, he said he did the work before giving me an estimate and tried to charge me 50% more than other repair services. When asked about why I did not first get an estimate he got belligerent, yelled at me, and hung up on me. In the end it turns out he never did the work but was only trying to manipulate me to pay extra.

I went to Computers R Us the other day to repair my laptop. I usually go to the large stores like CompUsa but they closed their store. I would like to tell everyone that my experience at Computers R Us was fabulous. I didn't have to stand in line and they were very helpful. I didn't have to pay anything up front and there prices were cheaper. They had an estimate for my laptop the next day and I had my laptop back in no time. Because of the great service, I will never go to the large stores again.