Wild Blue is the worst service I have ever had...I had dial up and was connecting at a speed of 23.6 kbs so AT&T told me about Wild Blue...I paid $300.00 for the equipment and then they sent someone out and charged me an extra $150.00 for a pole to hold the equipment that I had already paid for...I was told I would get up to 500 kbs...I have not had 100 kbs yet and Wild blue said they could send out a tech for $90.00 per hour to find out what my problem is...I have only had the system for 3 weeks....Beware AT&T deal with Wild Blue is a scam!

I have had Wildblue for about 3 years - I moved down the street and had the service moved. Because I moved physical location, they renewed my contract automatically - 2 more years of crap. I have paid for the equipment and done the time. This company is not going to make it. In my area, other options are finally moving in and I guarantee that everyone with a Wildblue dish on their roof will be tossing the thing in the trash. If I could rate the company and service with a "zero star", I would.

Check out the wild blue system for sale on ebay. Seller states "not responsible for the worst internet orbiting the planet!!! LOL!! Don't think he cares if he sells it he's just trying to prove a point. Too funny.. you have got to check it out!! 

same thing everyone else has I cnacelled with them but of course they were still charging me so i had to close my checking account out and open a new one, this company is a total scam, PLEASE stay away from them it is a marriage you will never get divorced from and if you do , you will get stuck with a bill ranging anywhere from $200-$600

this is a really bad internet service and for the money you have to pay on it is criminal.

OMG....As I write this review I am on hold for the 10th time trying to cancel my account. I canceled 6 weeks ago and they still bill me. So they got me credit 2 weeks ago, which took 2 weeks to get. And then today I look at my statement and they take out another 70 dollars. This company has no clue on customer service. And I have been so nice to them, but the first time I sound fustrated they put me on hold once again. If they will quit billing me, then and only then will be be happy with this company! (on hold still...its been 30 minutes!)

I'm not rating just Wildblue, but All brands of satellite internet.  If you live in a rural area where the only option is dial up or satellite - You may be eligible for an aircard.  If you are able to use a cell phone, inquire with you cell phone provider about one.  It's a 3g laptop broadband connect card that also works on desktop computers -(I got mine through AT&T)- I notice it has speeds of  about 100 times faster than dial up compared to the "10 times faster than dial up speeds" that you are guaranteed from satellite (when the weather is nice of course). The aircard very nice and I was surprised to get one here. (  I live about 50 miles outside of ST. Louis, MO in a forest and it works dandy).  Contact your cell phone company to see if you qualify.

Unfortunately, I live in a rural area where internet access via satellite is my only option. I was referred to Wildblue by Directv. I do not recommend anyone that has any other option to purchase Wildblue. I am unable to get onto the internet over 80 % of the time. Tech support does not help and the men sent out to work on the system are less helpful. Also, they monitor the amount of bandwidth that you use in a 30 day cycle and when they decide that you have used too much, they slow your computer down. Even after upping my plan to the max they offer, it still happens. Also, I am unable to use a router with the modem. I have purchased two different routers and both times they interfered with the modem and the internet was unaccessible. I was told by the phone tech that Wildblue does not support routers. If I had any other option, I would not continue to fool with this service.

GS/Alabama

Wildblue is a completely inept company, except for withdrawing regularly from your checking account. Their FAP should be UAP...Unfair Access Policy. They are not available often for weeks at a time, especially during peak times (holidays). They charge you usage of the FAP when You totally disconnect the system power to the entire system. Support is nonexistent. If you are happy with WildBlue, you do not use a computer online for very much. They are a scam. They are expensive and inept, and their signup agreement violates every consumer protection law in the US. Do not listen to anyone who finds them acceptable, as they most definitely are not at all acceptable. Download one of the free usage monitors, and see how closely your FAP corresponds to theirs. You will be enlightened. DO NOT EVEN THINK ABOUT GOING THERE!

After reading most of these reviews. I will not be considering WildBlue as my high speed internet option. Very thankful that I researched them before purchasing their service. But I do have one question or advise. Those of you that complained about money taken out of your bank accounts and off your cc's. Most have a protection that will allow you to automaticly stop any drafts on your bank accounts and auto charges on your credit cards. In addition to them contacting WildBlue via legal docs to credit your accounts. Most will even give you creit even if they can't get WB to credit your account. Especially if you can prove fraud. Which according to what I have read, fraudlant activity has been proven. Thanks again for this informative info. And I wish you all well and luck on getting your issues with WB resolved.....MJ

I see on this thread where somebody posts a bogus link to a class action law suit against WB. I see a young guy who won an installer job with them who quit after a similar experience I had with a Home Depot sub doing installs of granite counter tops for HD countertop sales.

I just got off a -no kidding- 35 full minute on hold call to WB tech support. You wanna talk about PsyOp musak. The musak they use is state of the art mind numbing. Aka, insutlting to your intelligence, aka, psychologically manipulative.

Been using the internet since 1995. Dial up mostly.

My beef with WildBlue is more about bandwidth than with speed. If you accept the idea of no more than 2 hours per day of normal usage then you might be in WildBlue's more or less fascist market niche. If you are gamer, count on two days per month, tops, if you go with Pro Package. If you only use YouTube as example of flash vid consumption, stretch your time to a whoppin 10 days of normal use per month.

I'm 6 weeks into their legally rigged 2 year commitment protection contract. Smelled a mouse reading their danged FairUsePolicy but didn't interpret it correctly since was moving from DSL where you get used to unrestricted speed of unrestricted bandwidth. Had no idea satellite giants, rather as choice-rich as our GOP-Dem menu has been over the last 30 years, would be such short term money grabbers as opposed to actually modernizing and extending existing internet access. As so many here have said it really does feel like a bad joke.

In my case a single YouTube thread I use appears to be the culprit bandwidth vortex. A simple flash vid I guess my browser re-downloads every time I check for replies. But it doesn't make sense. They have this graph you can look at your WildBlue host dealers site which is farmed out to some 3rd party whizbang subcontractor tallying the bandwidth usage. And that rig is clearly inaccurate.

I just checked their tally of my usage and I just used - I swear to god - according to them 15 Megabytes of data download since I got off the phone and began typing this message. Something is wrong in this picture.

Naturally there is yet another disclaimer on the monitoring sub-contractor to CYA their (the sub's) role in this scam.

I am convinced the WildBlue investors are being hustled or ripped off in parallel to customer experiences, not to mention Wall Street meltdown.

It's even less funny if you go to Hughes site and see how they are already offering better bandwidth tiers for upwards of $300+ per month.

This shit has heavier implications than mere "speed" for a goodly enough percentage of the US public that has chosen to set some distance between themselves and more densely populated, cash fatter, DSL markets.

Not a single impression conveyed in any aspect of WildBlue print and tv marketing info, infers or suggests, in any construable way, a 50% monthly bandwidth limitation vis a vis any landline broadband service you can name.

I cordially encourage anyone to contact me regarding their disappointment with WildBlue and their (WB's) hokey 30-day-rolling excuses for restricting full-time, -- hell, even quarter-time, modern internet connectivity.

remote2j(at)hotmail(dot)com

Screw the token shill jibber jabber pacifier messages on here about class action suits. Probably planted to appease the already overly dumbed down masses of inexperienced. Need to hear from you on this. The more... the less miserablely ripped off we will feel.

Jay

i am an installer for wildblue (ind.contractor) HughesNet-DishNetwork-Direct tv--and am truly sorry for the many dissatisfied posters here and at other sites similar to this----the common threads i find are --horrible installs(customer not willing to pay for a pole mount-if you get a scrupulous installer-the pole should be at least a quarter inch thick wall and a min. of 8 ft tall)the poles are not a part of the standard install, these cost the installer as well as the extra time involved-if the system is installed properly it would not drop when it sprinkles---also i have read posts where it is strictly obvious that the person did not read the contract-or service agreements very well BEFORE the install--in my experiance these type of customers are the ones who always expect the install to happen in 10 minutes and are shocked to find out what all needs to happen for the system to work properly----#1 on my requirements is never mount to a surface that is going to move in any way that i cannot control( a pole that i mount in 120 lbs of concrete minimum) any ROOF mount will move---the ROOF was not built structurally to hold a 35lb dish absolutely still constantly , make sure of what your buying---make sure the installer knows what hes doing(you do this by actually doing RESEARCH into what your likelly spending severall hundred dollars and even more in your time good luck people and have a good day

I had major problems with my wild blue service after having it installed up heah in the backwoods of Maine.After many phone calls and my issues not being resolved I called a small local company that sells,installs and services wild blue.( www.prostallers.com )It was just a matter of repointing and peaking my dish .Since Rick came out here from Prostallers I have had ABSOLUTELY NO problems since. That was 8 months ago.All I can say is..Go with a small company that still cares about customer satisfaction...

I've had Wild Blue service since June 2006 and have been mostly pleased with it. I've never been throttled-down. I've had to call tech support twice and have gotten quick and accurate responses both times. The last time was this morning, when I emailed them and received an answer in a little over an hour. Satellite seemed the best option for me here, when I made the decision over two years ago. It may not be now, but I see no immediate reason to look around. Before I retired from the Army, I was the Chief Technology Officer for our organization and I had a Cingular broadband cellular modem for my government laptop. It worked pretty well, but nowhere near the speed of my Wild Blue service. If cable or DSL becomes available here, I will likely switch, just so I can use VoIP. I do have periodic outages, but not more that I would expect from a satellite service. Last, but not least, I don't work for Wild Blue and can't (and don't want to) try and defend their service and/or support that you all have been experiencing. All I can say, in the interest of fairness (which you all seem to be interested in), is that CJ is not the only person here is pleased with his Wild Blue service. I think 5 stars is a stretch, but, it depends on your perspective. If I were rating Wild Blue against what I swithed from (dial-up where I could only get 24k), I might give it 5 stars, too! One more thing; here's my numbers: :::.. Download Stats ..::: Download Connection is:: 1480 Kbps about 1.5 Mbps (tested with 3072 kB) Download Speed is:: 181 kB/s Tested From:: http://testmy.net/ (Main) Test Time:: 2008/10/07 - 12:02pm Bottom Line:: 26X faster than 56K 1MB Download in 5.66 sec Tested from a 3072 kB file and took 17 seconds to complete Download Diagnosis:: Awesome! 20% + : 58.12 % faster than the average for host (wildblue.net)B Believe it or not, its's the truth...and I've used other speed tests with similar results. Mike...

They say my speeds are fantastic, when they run THEIR speed tests, but pages load very very slow, sometimes taking up to 1 minute, instead of the 3 sec promised for the select package.

My husband and I have suffered with Wild Blue for three years. As of now, we know of no other ISP in our local rural area besides dial up.

Wild Blue 'flaps' us every month. They claim that we (my husband and I) go over the allotted usage per month so they penalize us by slowing down our download speed to near zero. Our son signed up for Dial up service over a year ago because it is quicker and more reliable. Every time a cloud floats by the internet shuts down for a few days.

When we complain about our poor service or lack of service, Wild Blue tells us they have the right to limit our service even though we pay $79 per month, and for what?
THIS COMPANY SICKENS ME!!!!!!!!!!!!!

Fraudulent upload bandwidth allegations by Wild Blue, refusal to acknowledge the problem is on their end. We got WB installed 14 days ago, 10 days later received an upload abuse notice, even though we'd uploaded very little. The company claims we uploaded 2.3. gigabyte in 13 days of service, but, running bitmeters and logs on all computers, it is more like 50 meg. Their tech told us not to upload or download anything (so we now have a $600. paperweight), they won't let us out of the contract, even though the problem is on their end, and their tech support has no idea what they're talking about. I informed them they need to keep a copy of the logs for subpoena purposes. Unbelievable. DO NOT USE Wild Blue satellite internet. You are better off with dialup.

Wildblue What a JOKE!! They will take your money slow your speed down and use the EXCUSE you've exceeded your band usage! Somebody really needs to WATCH this company!! They are using the excuse way to MUCH!! If it rains-no service, cloudy- no service, windy- no service! We have been slowed down so bad we can't even load google..and there is nothing on that page!! If your thinking of getting Wildblue DON'T!!!! STAY AWAY!!!

Rating...0

I've got Wild Blue through Dish Network. When we first got it, we'd somehow go over thier bandwidth limits within a couple days. After about a month or two, our service totally stopped. We called Dish, and they didn't seem to understand that we had no outgoing signal at all. After about an hour of talking to the Dish costomer service guy, he fanaly understood this. They sent us a new modem, but that wasn't the porblem.

We called Dish again, and they sent out their local installer to re align the antenna. Since then we've had no problem. However, there is seven or so seconds of latency, so if you want to play games online or anything like that, you'll have to go with someone else.

The customer service is indeed poor. Had lightning strike my modem. Took out just the port that goes to the router. (Router was zapped, replaced it with same model) Had many, many talks with WildBlue, being forced to go through all the tests every time. Had an independent tech guy come out and test it with his laptop, he verified the modem was bad. Finally got someone to submit a request for a new modem, it got cancelled for unknown reasons by the approval department. Request has been resubmitted, waiting on results.

Would not recommend.

RUN AWAY FAST. DON"T USE WILDBLUE.
Hoorible speeds, Miserable Terrible Horrible Piss Poor customer service.
Misrepresentation, lies, FRAUD. You'll be better off with dialup.

Worst internet service I have ever had. Slower than dialup - when it's working. I cancelled them as soon as my contract was over. Now I have Verizon wireless. It's great - their broadband works - high performance! Too bad Verizon was not available to me when I purchased WildBlue.

I ordered Wildblue through Dish Network. The service guys at Dish seemed pretty nice and all but after three entire days at my house in a row it was determined that my house must be a dead spot because they can't get the service to connect. The telephone customer service is TERRIBLE!!! Never got to even try the service to see if it even works. I have a call into Hughes. Stay tuned. P.S. I do have Dish Network at home and I have had several people tell me there should be no reason I can't get the internet service.

We live in a rural area and we have the choice of Wild Blue or dial-up,since DSL and cable are unavailable. This has to be the absolute WORST internet experience of my life. I had faster service 20 years ago, with Prodigy and a 286 Tandy computer. An honest rating would be a minus 50,000 stars!

wild blue what a joke i had them for 8 the worst 8 months of my life!Was givin as a christmas gift! brought brand new threw a dealership here in maine.was installed day after thanksgiving last year my husband was home i was gone when they installed it mine you he cant even turn this gadget on!came home late that night turned on puter was slower then dial-up!called wild blue i had gone over band limits.said that was impossible as i had not even used there service after fighting with them for about two weeks THEY finally admitted it was a used box and not brand new! 330.00 dollars later! kicked off time after time replaced box in house! 2 months ago here we go again!no connectivity or limited connectivity!well called them they want 95.00 for a service call! so called the dealer where i brought it said some one would return call that day what a joke!!!no call so next morning went to dealership said some would come and fix it just a big put of WELL YESTERDAYthey finally returned call was to be here at seven am this morning well seven eight nine passed not even a call or show so i went to the dealership this morning he was there on cell phone its 9.30 now he wont un lock door or answer phone what a surprise! came home he finally answered phone said they we here at 6 am !left note on door i had been up at that time with door wide open! the guy had adjusted the dish no so what a lie so he told me to run a speed test i told him i would if i could get on internt no CONNECTIVITY. told him i had been ripped off by them and WILD BLUE they both had my money and i had nothing ! said he would have some one call well he did late this after noon with a big ho ho ho guess i must of been to the wrong house what a surprise!!!said he be here today or first thing in morning i contacted JASON at corp, officetold him t didnt want there shotty service wanted out of contract told me i couldnt do that i told him i didnt fall off turnip truck yesterday! told him to get blood out of a turnip they wouldnt see another dime and they wont!! hall me into court if u wish they cheated me!!! wwent directly to bank cancelled card! laughs on wild blue!!!WHAT A BIG RIDDENCE FROM MY LIFE!!!PLEASE PEOPLE DONT BY OR RECOMMEND THIS COMPANY OR SO CALL INTERNT COMPANY TO ANY ONE !!!!!!!!!!! CLARA MITCHELL

A warning to Wildblue customers!

I have had Wildblue satellite service for a year and two weeks. My origional contract and warranty expired after the first year.

Yesterday I was online and service dropped, not uncommon, so the first thing i did was check the weather because anything more than a sprinkle and you can count on service being interuppted. Weather was partly cloudy but not enough to interrupt service so i rebooted our modem(just unplug it for 15-20 seconds). It did not regain signal so i called technical service to see if there was an outage in our area(because you not only lose service if its raining on your end but if its raining on their end also!).

When the tech finally came on he went through the normal security check and then brought up my account. He had me reboot again while doing 'something' on his end and had me plug the modem back in. Still no service. He then informed me that there was a 'problem' with our dish that he could not fix remotely so it would require a service call. Since our warranty had expired two weeks earlier we would have to pay $95 for the technician plus any parts and labor.

Immediatly i was on guard and argued that it was only two week out from a year, that if their equipment suddly fails it should be covered and I was not about to shell out more money. We went round and round and finally I refused a service technician and he informed me that if i wanted to continue Wildblue service i could call back and schedule the maintenance call.

I discussed it with other family members and since we were already unhappy paying $60 a month for service that was barely better than dial-up, that dropped every time it rained and had constant periods of varying lag(I game on line and you cannot imagine how annoying it is to hit a key in an important situation and have nothing happen for 4-5 seconds!) So we decided to cancle and just go back to dialup because the is no other broadband option in this area.

I called Wildblue customer service back and informed them of our decision. They wanted to try technical support again but i refused saying i was fed up and just wanted to end service. They first tried to convince me otherwise then finally sent me to a service rep to start the cancellation procedure. After 4 or 5 minutes with her my modem miraculously came back online and service was restored! I informed the lady working with me on cancelling and told her I'll keep service for now. We are cancelling at the end of this pay cycle but decided to use the rest of this prepaid month because of course we would not be reimbursed for the next two weeks.

Was it a scam? I certainly think it was. Nothing physically had happened to our equipment obviously, and how easy is it for them who control equipment and programming from their location to fake an error and get customers to shell out extra cash on top of their already ridiculous prices? I used to work in computers so have a good understanding of how things work so wasn't pulled in by them but how many other customers just never realize it and end up giving up hard erned money to Wildblue?

Disgusted with the state of things,

Jeff Stewart

It's the pitts! Poor connection, poor customer service. I would give it zero stars, but that wasn't a choice here.

I worked for this company, not knowing a thing past the fact they are a satelite internet provider.. I worked there for a week and a half and after 2 days I got the feeling i just stepped aboard a sinking ship. After seeing all the problems and backlogs dating back 30-90 days of customer problems, that still haven't even been addressed, I thought I would google this company. Well found they are in major trouble with the BBB (Better Business) AND the Attorney Generals Office. Seeing this and seeing it from the inside, they have some major problems and is not a "buttoned up" company. I advise avoiding they're service and looking into Hues net if your in a rural area. They don't even have a structured training procedure when you start, and this is at the corporate headquarters, meaning if your struggling with them on a problem such as you scheduled a Tech to come out and install the dish and they have "no showed" 7 times this is the office it ends up at, and you better hope your luck is good at this point. Good luck WB customers..

Our phone lines failed this winter. They're 4 feet down, and they froze and cracked. I live in New York, and this winter was harsh. We were forced to change from dial-up.

WildBlue was one of the only ISP's available for us, that and another one, I believe. We chose it because it seemed good at the time...I mean, 3 kbps for dial-up compared to the promised 1.5k kbps...it seemed amazing. And when we got it, I thought I was in heaven, it seemed so FAST compared to dial-up. And then I downloaded a game.

On the entire site, I'm the only person whose connection speed is too slow to play right. It fluctuates between 6 kbps and 96 kbps, often in the 'teens. The person with the slowest connection on the site has a connection of 1.3k kbps. My download speed is apparently around 300 to 500 kbps (yeah right...have i -ever- downloaded anything that fast? nope), but my upload speed is...well, I already told you that.

They just issued us a warning that we're using too much bandwidth. And that they're slowing down our service. Basically, we're a slug and they're gonna salt us for eating, what a happy day. In 4 months, if we continue to do this, they'll apparently charge us an extra $40 per month, and they'll slow us down further, and limit the amount of time we can stay connected.

What, are they going to send in more light storms? Because, as any customer would know, little storms kill the connection for hours. And fogs. Fogs scare it to death.

Although yes, compared to dial-up, it -is- faster...it's not worth it. Dial-up stayed connected longer. AOL...I can't believe I'm saying this...but...AOL bests WildBlue.net in everything other than speed. Everything.

Don't get it. Don't. Please. I'm warning you, it's like virtual suicide. DON'T get WildBlue.net. It's not worth it. Not at -all-.

OH, and I Paid for the "PRO" package.......a.k.a.  RIP-OFF!

Poor customer service, especially if you go through AT&T. Connection speed even at the higher priced package is extremely slow during peak hours, as slow as my dial up was. Better for down loading files than dial up but is it really worth $70 a month? Bad weather shuts it down, if its storming you are going to lose your connections.Had several months of very bad service problems and took a letter to the CEO in Colorado to get a response. Would not recommend.

I have the same problems as you, I was told to upgrade to the gold package and would have plenty usage. Well in the first week they tell me I am over and have cut my service off completely and expect me to pay for not receiving the interent. Instead of talking about what they have done to us I think it is time that we and everyone else like us complain to the FCC and our local Senators and Representative. it is obvious that we will get nowhere talking to WB. They blame Dish Net work and Dish Network blames them. You really never really get to talk to know one and they can't even really explain how you are using up all that download/upload time. Seems to me they should have to be accountable to us and be able to show us exactly when they give us space and when we us it. When has a business every had the ability (except politican) not to have to prove what they are saying. Went cars have a lemon law. If enough people will contact the FCC and the politican somebody will have to listen. Also don't forget this is an election year!!!!They don't deserve to be rate below the scale ---

We have also had nothing but problems with this service. I was wondering if it was only us. I'm glad I found this forum tonight. We always had problems staying connected and problems with the not being tightened down and would have to wait two weeks for them to get someone out here to fix the issue. Along with the rude customer service. One of which even refused to let us speak to a manager because he said "it would do you no good" But the last two months we've been having problems with the FAP with the uploading not downloading. Which is just fishy because we rarely upload anything. We have told them this and they go through a list of things that we don't do online even tho we should be able to do those things for the prices we pay. Such as do we use myspace alot. Well I should be able to use myspace as much as I want. But the most uploading I do is a couple of small pictures here and there. So I know they're lying. I'm only able to connect to the internet between midnight and 5am because of this. Then it still runs very slow during these times. I would not recomment Wild Blue to anyone and will be reporting them to the BBB. I have 6 months left on contract and am going to go ahead and cancel and go with sprint wireless because like alot of you I live in the country and don't have the cable or dsl option.

UPDATE 06/18/08 Wild Blue Contracted Installation Companies can best be described as abbiysmal, at best. Same for Wild Blue tech support...this is their last chance....I have my credit card payment to WB suspended until satisfaction with service. Wish me luck! Tagarini Dish has been installed for 2 weeks now.....I STILL DO NOT HAVE SERVICE OR A ACCOUNT NUMBER! All I have is a rather nice looking installation on my house, and a flashing modem that was never "provisioned", which the installer MUST do. Am waiting for a new modem and final installation and establishing service on Thursday, the 19th....8 - 12

Iam a retailer for Dish Network and offer internet service to my customers through Wild Blue. I have had nothing but problems with almost every customer I have sold Wild Blue to. The download speed is pretty close to what the consumer is supposed to get, but the upload speed is nowhere near the speed that is advertised. Customers that had the pro plan which is supposed to be the fastes, is actually twice as low as customers with the cheap plan. 40kbps upload is dial up speed!!! Wild Blue is a RIP OFF, dont wast your time and money. I have sold over 100 systems and 75 of them canceled within 2 months.

Wild Blue has a policy called the Fair Access Policy. I somehow overlooked this little gem at my sign-up. In a nutshell, WB punishes for 'overuse' of the internet by dropping speeds down to less than a snail's pace.

According to WB, I must use my internet 'excessively' so they have taken it upon themselves to slow my use by drastically cutting my speed. Their recommended remedy? Instead of the $49.99 value-pack, I should purchase their $79.99 pro-pack, and 'virutally eliminate' (their words) my chance of violating the FAP. Of course, as part of the upgrade from value to pro I must add another year to my contract.

So, here I am, 3 months into my pro-package contract and in violation of the FAP again. WildBlue is back to punishing me for 'overuse' of the internet. They've *sat me in the corner* by cutting my speed. Of course, now it's to the tune of $80/month instead of just $50.  I guess must not be playing well with others by still trying for more than my 'fair' eighty-dollar share of the internet!!!

 Simply cancel? Ha ha ha. A lump payment equal to the remaining 9 months on my contract? They've got to be kidding... $719.19???  uh... no...  they'll get it, spread out over the 9 months, then I'm gone and taking everyone with me that I can. 

Several times our WildBlue internet had slowed or stopped completely. So my mom called in and asked why.  They said it was something to do with a fair access policy or what have you; users cannot exceed some loading limit.  So we upgraded from the $50 plan to the $80 plan because the service representative said there would be absolutely no problem whatsoever with that anymore.  Today the same thing happened.  They slowed our internet because we exceeded their stupid access thing, saying we were misinformed, and we have to shut off our modem.  Their official site says Imagine lightning-fast "always on" connections yadda yadda...   Apparently it can't be "always on" and it sure isn't lightning fast.  Their advertisement tags are misleading and their representatives are liars.  WildBlue sucks.  Stay away.

I so wish that I had read this before signing that 24 month contract. I have tried for almost a month to transfer ownership of my account to another party that moved into the house we were renting. Everytime I call, they tell me to do something different. Today is the first time that I have actually been able to speak to a supervisor (which was a joke). There appears to be no one responsible, but someone is drafting my account. Now I know why they don't accept checks. They have direct access to my checking account!!!! IF YOU EVEN THOUGHT ABOUT USING THEM, DON'T DO IT. I promise that you will regret it.

I dont wish this horrible company on even my enimies! They have cost me and my bussiness 1000's of dollars! I have called to cancle 7 times in the last 3 months due to no service for a month. I am sorry but I am not paying 80 dollars a month for absolutly nothing! Every time i would check my bank account there would be more money taken out. EVEN THOUGH I THOUGHT A CANCLED LIKE 6 TIMES ALREADY!!! Then finally after 3 months of tring to get rid of this company and thinking I was finally done with them I find they charged my account 479.00 dollars for early canclation. even though they had already been taking the monthly payment they were not supposed to. They assured me each time (once I would finally get through 4-7 hours later) the assured me that I would not be charged the rest of my contract and would refund my money that they were faulsy charging me for. They lie, lie and lie some more! Can anyone tell me why it is soooo f****** hard to cancle an account??? It should not take me weeks on the phone to rid myself of this bad nightmare! I HATE THEM SOOOO MUCH! WHY ISNT ANYBODY DOING ANYTHING ABOUT THIS??? WHY ARE THEY CONTINUED TO BE ABLE TO STEAL FROM PEOPLE ACCOUNTS?? THEY HAVE COST ME OVER $1000.00 in bank fees due to them just taking what ever they feel like out of my account. I have never been hung up on so many times! this is the most frustating situation I have EVER delt with. I am going to see about a class action law suit. If anybody is interested in getting your hard earned money back from these theives, let me now. I have already contacted BBB, My Att. Genreal, and now I am going to call "You Paid for It" with my local news so hopefully we can help others before they become Wildblue Victoms them selves. I cant belive they are getting away with this! We all need to raise as much hell as possible so that they are known about and avoided or shut down! Please do your part and help get these mother ******* shut down!!!!

I wish I had read these reviews before signing up. We just had our cable internet reinstalled this morning. I have just gotten off the phone after repeated calls to Wildblue to have our service disconnected. They have assured me no more $$$ would be taken from my account. We'll see. Like everyone else has stated RUN don't walk away from Wildblue, THEY SUCK

!#*$!!#! So, this is where all the people end up looking for some solution to the trove of problems with !#**$!WILDBLUE. Mine just completely stopped working and after they couldn't blame it on the wind decided it's equipment failure. I've struggled with them for 2 years. They had me cut down a $10,000 tree because it was blocking service. 2nd installer said that was pure codswollop. Anybody else having "equipment failure" or is there just a massive amount of no-connection. Been without for 3 weeks (online business and webstite, so . . .) We can't get DSL or cable or even a phone line (phone lines don't have one yet but the neighbor gets 8kb speed on dial-up (ancient lines not meant for data and not likely to be replaced- not enough people to justify) So we have struggled with it and hoped GooGle might help fund actual quality service, but not yet. Have had the hang-ups several times, no access to my own account (all the customer dis-service tactics that make it good they're not standing in front of you)Any help on trouble-shooting (sites or ?) lemme know. Dunno if DirecWay would be any better. I had better service on my reg. phone line in Seattle than on this. 1 star was just to allow the post - ActuaL RaTinG -22 stars

I HAD wb for  about eight months and out of sheer frustration I dropped them after trying to negoitate out of the contract. When I called to drop them, they cut me off instantaneously and took every last penny on the contract and will not do me the courtesy to give me a paid in full or respond at all. I am watching my credit card because I will go after them if they try to get another penny. A money grubbing worthless service. Worst deal in my 74 years on earth.

Wild Blue is horrible... your limited to 5-7-10 gbs of usage each 30 days.. this is a revolving 30 days which means if you use5gbs on 5-7-08 you cant use it again till 6-7-08 Thet wanted to charge me 199.99 to move the satelite equipment to my new house I cancelled the services within the last 13 months (which is 25$ x13) or if you cancel on the 12 remaining months you pay your montly fee x 12 mo's BEWARE OF THIS COMPANY!!

This is the worst company by far I have ever dealt with. We have had them since 06. The tech that set us up could not get the signal, so my husband ended up doing it for him. When I called for additional email addresses, they couldn't find our account, and told us it was pending. This was 8 months into service. And they had no problem taking the money out of our account. Then after the account posted right, they started charging us for Pro instead of Value, for no reason. Just wanted more money I guess. They never refunded the money to my CC, but did finally give us a credit. Then the Google thing went down, They LOST my email address in the process. Just totally gone. They then put us back onto the Pro for some reason, and were charging us weird amounts every month, always over. Sometimes by $30. sometimes by $100. I have spent hours on the phone with them trying to get this staightened out. I finally made a complaint with the BBB and recieved a refund on my CC. I cancelled my service in March. I was told no more money would be taken off my CC. They took out another 61.64 in April. I called and after 14 days it was refunded. They have now taken out another 159.84 on May 2. I called and they said it would take 2 weeks to refund. She then told me I should cancel my CC so they don't charge me anymore!! They have no way of cancelling the account!! I have filed another complaint with the BBB on them. This is unreal. I was so happy no to have to deal with them anymore, and now I still have to. Run from this company. They are horrible. We ended up getting Sprint Broadband. We got a shotty signal at best, at home with Sprint for our Cell Phones, but ordered Clear Voice. Which is an amplifier for Sprint. It has worked great. Now we have the Broadband, and our cell phones work at home as well, which they never have before. We also have the Cradlepoint router, which works great with Sprint.

Their customer service is nonexistent. They only warranty their equipment for 1 year of the two year contract. We were without service for two months the first time and another month the second time and they did not credit us. They claimed that they could not issue a credit until the service was fixed. Slightly over a month after the service was restored (due to a poor install the first time; system not grounded and cable was bent and not usable), they informed us they would not issue the credit because I did not call within 30 days of restoring service. They charged us for the service call (the one due to the poor initial install) eight months past when the service call took place. They never informed me I would be charged anything and when I asked them about their ability to charge me so long after the date the service was performed, they claimed it was a billing error and they are not responsible for billing errors. We had to have a reinstall and even though they admitted it was a bad install we were still charged for that service call. If you try to ask them anything legal, they threaten to hang up even if you just want contact information to their legal department. When our contract was up, we called to cancel and received a confirmation number; the following month, we were charged again. When we called they said they had put notes in the account to cancel but had not actually canceled. I called their main number, made it through the prompts, and were put on hold. The system informed us that wait times were under 10 minutes. After being on hold for an hour and a half, I hung up. The next day, I was able to reach a representative relatively quickly; however, she was unable to credit my account. I was forwarded to another person (about 5 minutes on hold) and they were also unable to really cancel my service and credit the erroneous bill. I was transferred to a third person to "escalate" my billing issue; however, after another hour and 20 minutes on hold, I hung up.

I wish I could give WB less than one star. I work from home (remote internet security specialist) and to be frank, I've missed at least 200 billable hours due to WB's less than poor service.
Outages? Weekly
Price? $89
Support? More like "argument department"

Long story short, RUN don't walk away from WB.

I had Wildblue installed 3 months ago, and have regretted it ever since.
before i rant, i must say that the Installer has been EXCELLENT!. the internet serivce however....not so. The installer spend an entire 8 hours here trying to get the service to work, thinking it was my computer. come to find out, it was their(wildblue's) problem. having gotten that to work, the service worked OK, with frequent "server resets". One night, i notice the speed was well below dial-up. and a day later, NO SERVICE. this lasted a few days, i called wildblue and questioned them. for the first time, i find out about the FAP violation...ok, when can i get back online?...their response, "well, i dont know"...three weeks later, im back on. less than 10 days later, im nearing another FAP violation. i cant update my programs without putting me over the limit. their support suggested that i "upgrade my service". all that does is upgrade the speed, i would still have the usage limit...

while offline, i contacted the installer, who had NEVER heard of the FAP. hindsight being 20/20, i would've NEVER signed on to Wildblue. i wish i had seen this sight before signing the contract.

We just got Wile Blue three weeks ago, the installer was not able to show us connection when he hooked us up. So he took the contract and said when Wild Blue was up he would sign the contract for us. We live in boonies with no options but dial up. Any way I found out last night that so called FCC regulations kept us from being connnected due to down loading so much! What isnt this why we bought this service to have faster speed and did not have to use my phone line? I called and they say I am not even in their system! So they are unable to give us a better package, if we go more money the next level of service. Then we can have our service again. I am unable to log into my account because My password does not work, there is something very fishy about this company. They sure wanted to talk to me when I was interested but now that I am a client no way! Wild blue sucks. Kat

Wildblue deserves no starts in my book. For awhile their service was decent but is now VERY unreliable. You never know when you will be able to get on and often the DNS server is not available.

Forget about support, there is none. When there is a major problem, you can't reach them and they refuse to post updates on service problems on their website.

Switching their email to Google was a COMPLETE DISASTER and it took then 2 weeks before posting anything.

If you are only a casual user, it might work for you but if you need reliability, forget it. I am switching to a T1 line becasue WB has cost me thousands in lost business.

Only until recently have I had any serious problems with the system. For the last few days, there has been no connection (I'm not at home right now). It was and had been stable at the advertised speed (20 time faster than local dial-up), sometimes more. Going back to dial-up is not an option.