I bought my daughter an ankle bracelet and a pair of earrings at the New Orleans store for a total of $500. Within weeks, the ankle bracelet fell apart and they claimed that since we didn't buy an "extended warranty" (on jewelry? come on!) they were not responsible. After paying to fix it twice, the ankle bracelet fell into pieces and they did nothing. The earrings, which she has worn a total of 10 times, lost diamonds the first time she wore them; they wanted to charge her to fix them. The diamonds fell out again, and after constant arguments with the rude and obnoxious salespeople and supposed "manager" who sounds like a flunky, they fixed it as if they were doing us a favor. The earrings were fixed four times in a year and finally fell apart. They are totally rude, could care less, and refuse to give us a credit -- only say (again after hours of arguments with a bunch of morons) that "jewelry is delicate and we should have bought the warranty." Yes, jewelry that is made like garbage certainly is delicate. I am pursuing this with customer service and consumer affairs and will go as high as I have to. They shouldn't be in business with their seedy merchandise and worse customer service.

Pros: None

Cons: Cheaply made overpriced merchandise; rude salespeople; non-existent customer service

Once you buy something be ready for major stress. Jared is HORRIBLE at living up to their promise that "we will do anything to make her happy." Their return policy is junk! Within 30 days: what if it was bought as a present and isn't given to her for a month. Plus we tried to return within 30 days and they would accept but only give store credit.
Once you buy they own you! If anything goes wrong be ready to pay even if you have the insurance policy they push on you.
STAY AWAY FROM JARED!

I hope I am rating the Jared's Jewelry. The commercial on TV is so inviting for men but I told my husband if he ever steps foot back into Jared's he can tell it to the Judge. In 2004 Xmas Time, my husband bought me a diamond bracelet for Xmas. I just had a heart attack and I was down. I wore this bracelet one time and it broke..not at the clasp but the gold metal split in half. Husband took it back and it was resoddered. I put it in its box and never wore it again until a year later. I wore it twice and it broke again in the same place. I notified Jared's and told them of my dilema and he said we should of bought a policy. I said why would we buy a policy...for gold. Gold should not be breaking in two pieces. He informed me that this will cost me now. I explained I was a heart pateint and had a year of rehab and never wore the bracelet. This did not cut it. I told him I can see where a policy would come in for a lost stone but not gold breaking and again in the same place. he was not sympathetic. Well, we took it to a very good Jewelry Store and they fixed it and I have been wearing it all the time and no more problems. In fact hubby bought me another gold bracelt at the new jewlers and no problems. No problems at all. We refer others to the Jewelry store that did help. I feel the bracelet was inferior. We will not recommend Jared's.

Just went to the store in Plano, Texas today. I needed some diamonds set in my new custom ring that I had made. The sales guy was a COMPLETE ASSHOLE to me! My setting was a 3 stone, 3 sided pave diamond ring set in palladium. It was a 3 stone ring that was TEMPORARILY set with CZ's because I already had the diamonds and was just going to have my local jeweler set the diamonds instead of risking shipping them off. Anyway, the asshole who by the way is a JEWERLY SALESMAN (low life) gets all snotty with me and says, "We dont work on CZ'z". I say, I understand...your taking Cz's OUT your putting diamonds IN. He said, "I understand, but we dont' work on them or want them in our store." I was so pissed because I had always taken my jewelry to be worked on there and actually had driven an hour just to go to their store. My husband has been instructed to NEVER buy anything from them again. PISS POOR customer service. And since when do freaking sales clerks who only make 35,000k a year get freaking attitudes?

In May 2007 I purchased a $10,000 ring at the Woodbury, NY location. This was supposed to be a special time as I was getting ready to propose to my girlfriend of 8 years. I had the ring specially designed, picked out a beautiful stone, and walked out a happy man. They gave me the certificate for my very expensive diamond as well as an appraisal from their jeweler/designer.
With devine intervention I bump into an old friend of mine who I see very rarely. He told me how his father just got into the jewelry business, and all these other details. Within two hours, I'm at his store and being told the ring I am holding is only worth maybe $3,500. I immediately think this guy is trying to get me to return it and spend my money with him. So I take it for face value and go to a certified gemologist in Manhattan. Guy tells me, "Ring is worth $3,600. I almost soil my pants. He points out all these imperfections in the diamond. Basically, I just got beat! I speed back to the Jared store about to beat the hell out of everyone in my way! I show them the appraisal I just got and the jeweler is like "this guy doesn't know what he is doing, was he certified?" I showed him the guy's stamp and seal for his license. Ironically Jared's jewelers are not certified, they provide BS appraisals, and are total con artists. And just so everyone here knows, so are all those other chains including Kay Jewelers, Zales, and God knows what other chains are out there. I got my money back immediately once I called my lawyer in front of the store manager. They try to play games saying "oh the diamond we gave you was not the right one, it was our mistake, let us fix it." BS, don't go to any of these chains!!!

BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN MY LIFE! My fiance and I are on vacation in St.Petes Florida, and he proposed to me on the 28th of December. He bought the ring from Jared across from Tyrone Mall on the 27th. They told him they mounted the ring crooked so once he proposed to me he was to bring the ring back. We brought it back the day after and they told us they had a new ring and they lied to us and they didnt do that at all, they tired to give us a smaller band thinking we were too stupid to notice. So they took it back and said they would fix it and we went back later. I was SO excited that I just overlooked the ring and took it home. I looked at it when I got home, and one side of the mounting was dipped deeper plus the same side was thicker and crooked. The ring was also too big, although my fiance told them I was a size 5. So we called, told them our situation, when I got there, I told Chris the manager it was too big, it was bigger than a size 5. He then told me well it is a size 5 and got a sizer to show me. I picked a new band to make it easier for the jeweler so he wouldnt have anymore troubles, we go to the beach come back and the ring was perfect, I tried it on, took it home again. I get home, and the ring is almost slipping off of me. They didnt make it any smaller, so I went back today. We went in and told Darlene our saleswoman that it was too big and she was like 'well HE(my fiance) told us you were a size 5) and then she told me they could size it within an hour. We were on our way down to Alligator Alley, about a 4 hour drive from St.Petes. We all made arrangements for my grandfather to pick up the ring, so we started driving. An hour into our trip DARLENE(our salesperson) called us and told us the jeweler CHIPPED MY DIAMOND! And to top it off, they didnt have any diamond in the store of same quality. DARLENE said don't worry about it, she would search all the Jared affiliate stores, and to trust her and to continue on our trip since it was our last day and she would find the perfect diamond of same quality. She called us back halfway on our trip and said she couldn't get the same quality diamond anywhere, we had 2 options either to ship the ring to us in canada, in 30 days and I've already announed to all my friends and family that we're engaged I didn't want to come home with no ring, or we could get a full refund. I was so upset I started to cry, it was sappose to be a happy time, finally engaged, and we have had so much trouble with the ring and it was totally ruining my last day and whole trip really. I called back the manager and was crying on the phone and told her that this wasn't right, I didn't want to leave Florida without a ring, and that if she couldn't find something equal, I should be getting something just above it to go home with, and she said she wasn't allowed to do that since she had already talked to head office. By the time we were almost to Alligator alley we had to turn back. Today is new years eve and everything closes early. We had to rush back to see if we could get something else and in the meantime my fiance called head office, we told someone our situation and she said she would call us right back, and she never did. A couple hours later we got back to St.Petes and went to Bond Diamonds near Tyrone Mall as well. I picked out a ring of better quality for a cheaper price and it was sized within 15 minutes. My fiance went back to Jared to get a refund and they tried to appologize and he just left.
This is the most awful experience I have ever had, and your engagement is sappose to be the most wonderful thing ever. I hope no one goes to Jared and they go out of business, they're terrible people, it's a terrible business, they don't care about anyone or anything but money, they're cheap and have the worst customer service I have ever EVER experienced at ANY business.

-Laurenne Clifford

My wife's 2.37ct emerald engagement ring had become worn so badly that the diamonds in the band had begun to fall out. So, my wife and I shopped at Jared's new Bridgeport store in Portland Oregon on Christmas Eve 2007 and found a wonderful band to re-set our Emerald engagement stone into. Before we bought it we were assured that their repair center would mount the emerald in the new setting and that it would cost $150.00. We were also told that since it was an emerald we would probably need to sign a waiver. The jeweler that would be doing the repair work was not there at the time so we decided that we should talk with him first. When we returned two days later all was going well. We talked to the original saleswomen who had been wonderful to work with and then we talked to the jeweler who told us there was a one-in-five chance that the emerald might be damaged so the store would probably need us to sign a waiver of responsibility before he could do the work. At this time my wife and I were about to agree to have him do it when the "store manager" came up to us and announced that "guests do not sign waivers at Jareds". What??? She then started saying something about having to get permission from the home office in order for us to be able to sign a waiver. When my wife said she didn't understand because we had been told by three Jared's employees that we would need to sign a waiver she said "You are not listening to me!" Can you believe that? Then this "store manager" confronted the saleswomen right in front of us asking her, "tell me one person that you saw sign a waiver?" and when she couldn't think of one right away the "manager", interrupted like a ten year old and said, "See, you can't think of one because you never saw anyone sign a waiver". After this we asked the "manager" for her business card and instead she gave us the assistant manager's card and scribbled her name on the back ("Paula" we think). Then she said she would get back to us and let us know what the home office said. Big surprise that in less than two hours she called and said that they wouldn't work on the ring for us. What a nightmare! My wife and I are ecstatic and kissing and happy and then they pull the rug out from under us like that. I plan on telling this story to the district manager before the "store manager" fires one of the nice employees that were so helpful when she should be the one that gets the axe!

I was in Jared's several weeks ago for their Grand Opening at Keystone in Indianapolis. I purchased a .25 carat right hand ring for so cheap! While there I browsed their selection of engagement rings. Beautiful diamonds all loose so you can set them in the setting you like, and the sales people were super friendly and taught me several things about diamonds. I was very impressed, and mentioned it to my boyfriend - who became my fiance two days ago-with a gorgeous Jared princess cut ring! It's one of the best jewelry experiences in Indy.

I also am very surprised by the comments about Jared. I had two associates help me in my decision to buy an engagement ring. They spent quality time with me and even called me on my cell phone 10 minutes after I left the store to let me know that they found a Diamond that was actually bigger and better for $200 less. They put the diamond in a platinum setting and I think its the prettiest ring I've seen. The prices were reasonable as I got my my ring two toned with 9 diamonds including a 1 carat Leo Diamond Brilliant cut for the center for about $7,600. This is a brand new store in Keystone at the Crossing in Indiana. The store was extremely well lit with a wonderful selection of Diamonds. My ring was fitted, and sized to be picked up at 1:00pm the following day. Over all this was an extremely positive experience.

My husband spent over $10000.00 on my engagement ring, wedding ring, and two wedding day gifts which is a ring and necklace. By engagement ring diamond came loose twice in 6 months, a sapphire has fallen out of my wedding band three times in 4 months, and a sapphire fell out of my sapphire necklace within the first 3 months. Jareds excuse is that I wear my jewelry when I sleep (which I dont) or that I use my hands too much.Seriously!!! Plus I sit at a computer all day. This is the worst place to buy any kind of jewelry. There is a reason they offer a lifetime warranty!!! Stay away from this place.Kmart would have better stuff!!

I'm really surprised by all the negative comments left here for Jared. I loved my experience shopping at the store. I was at the store in Tukwila, WA. As soon as I entered I was greeted by a couple associates. Soon after a sales rep approached me and asked me if I looking for something in particular. I said I was looking for either a Promise ring or and engagment ring, but with my price range it was most likely to be a promise ring. She of course as anyone would to get sales up she did show me the engagment rings first (what I would have done) and showed me ones that had a lower price. Though as soon as I looked for a bit and said that these were out of my range she dropped the subject of the engagment rings and brought me to the promise rings. She found the exact ring that I after I told her what I was looking for. The only downside to the transaction is I was quoted to the wrong price (only by 14 bucks) but when I was told that they threw in a free jewelry box (a big one at that. Just to add another comment for them is that they don't just help the people that are dressed nice as some people would assume. I had just got off of work and was in my work shirt (mind you my work shirt is a polo shirt with a company logo on it) a full tattoo sleeve, tattoos on my neck and facial piercings. So they don't have a biased opinion. Sorry if this review is hard to follow, this is a first time reviewing something. Hope this helps. I highly recomend them for anyone to shop at.

In Feb 2007 I got a wedding ring from Jared's Parks Mall store in Arlington TX. In August one of the diamonds fell out. Luckily I had bought the policy that replaces and fixes anything that is lost or broken. I took the ring to Jared's on August 18 and was told they couldn't fix it in-house and they would send it to corporate to get it fixed because of the special setting. They said it would be ready Sept 18. On Sept 17 I called to make sure I could pick it up the next day. They didn't know where it was or when it would be ready. They had to send it to an outside vendor to fix. I had not been notified that it wouldn't be ready and that it would be going to some unknown (to me) jewelry store. The store was in New York. The manager of the store has been absolutely no help to me and as of today - Oct 10, 2007 - I still don't have my ring or even know where it really is. Jared's offers the worst customer service ever. I will never do business with them again.

I'm sad to say that although this is the only place we found the exact band that we wanted, the HORRIBLE customer service has lead us elsewhere. I have NEVER been treated so badly in a retail situation. My fiance even had racial slurs made at him by the sales associate working with us! I couldn't believe it!!! If you're in the salt lake area you should definitely go elsewhere for your jewelery needs unless you don't mind being treated poorly.

Ack! My fiance and I went to Jared first because he bought a watch there a couple years ago and they were excellent to him and I was excited because we were looking for my engagement ring and this was the first store. Well I was SORELY disappointed! As soon as we walked in a woman was standing by the door and she looked at us and sighed...we were standing right in front of her she was like what are you looking for? We told her that we are looking for a solitaire round or square diamond white gold engagement ring with a 500 dollar limit and I know thats low but thats what we have...I dont want to go bankrupt for a stupid ring...anyway she completly ignored us and took us to a section of 1000 dollar rings...and said its not that much more...and I was so upset by this time I was looking for a way out and I said no...our limit is 500 and she was like...SIGHHH and took us to a different section of rings that were around 600-800...I said I'm looking for a more unquie band..rather than a big diamond...she ignored me....and kepts picking up the cheapest plainest ring in the box.....it was at the tukwila,wa store...her name was Kornelia...HORRIBLE WOMAN! Go to Shane Company instead muchhhhhh better not on commision either! Oh and the guy that always helped my fiance with his watch...works at Shane Company now....he quit from Jared!

BUYER BEWARE! My husband purchased a LeVian chocolate diamond ring for me for valentine's Day. With it we got a trade in contract which allows you to trade up for a ring of the same price or more at their once a year leVian show. I went in to browse and found a ring that was a couple hundred dollars more. I was told by the sales assoc and the levian rep that the ring had to be more than $500 more than the cost of my ring. I was then told that the Levian ring that I was shown by the sales associate was not a ring that could be traded up on, although it was a levain piece. After going home and digging up my contract it stated exactly what I had thought. the levian rep tried to say that someone accidedntallly gave me the wrong contract and they do not have that offer anymore and have not for over 5 years. They tried to not honor a legal and binding contract by blaming it on training issues. PLEASE DO NOT WASTE YOUR TIME OR MONEY. BAIT AND SWITCH!

Worst jeweler EVER! I brought 3 of my own high quality diamonds to be set/mounted into a three stone setting. After only 3 weeks, one of the diamonds fell out! I was VERY lucky to have found the diamond, and brought it to another jeweler to get checked out. The jeweler told me he could fix it but I should bring it back to the place I bought it since it was definitely their fault since one of the prongs wasn't cut deep enough to hold the diamond. Jared's of course didn't think it was their fault and said you never know why they fall out. The people in the store were EXTREMELY rude. When I emailed customer service, they were not helpful at all and were just as rude. The diamonds there were of lower quality and more expensive then a lot of other places. There is NOTHING good about these stores. Please think twice before purchasing anything from their stores!

My mother bought a pair of diamond and pink sapphire earrings as well as a pink, yellow and white gold anklet for my birthday a little over a year ago. I loved the anklet so I wore it almost every day except in the shower or when I went to bed and because the earrings were so precious I wore them only on special occassions. The anklet broke within 1 month of the purchase, but I had to wait until I got back to school to have it fixed since there is not a single store near me and the store I bought it in is in New Orleans. I went in October to have the bracelet fixed and they told me because I did not buy the ESP (extended service plan of $25) that I would have to pay $45 to have it fixed. The $45 happens to be approximately 1/3 of the price of the bracelet. This in itself was ridiculous. I had it repaired anyway since I loved the bracelet, but it broke again 2 weeks later. When I brought it in they had it fixed for free, but said that future repairs would not be free unless I either bought the ESP or it broke in the exact same spot. It broke again in another spot and if I do anything more with this anklet it will be melting it down to turn it into something of better quality.
The earrings are a whole different story. Two of the small diamonds on the earrings fell out in the same spot on both earrings after only 2 or 3 wears!!!! I brought the earrings in to have the diamond replaced at the same time I brought the anklet in and they fortunately replaced them for free. After about 4 or 5 more wears I noticed that a diamond in a different spot had fallen out. It was finals time so I decided to wait until I got back home and would take a road trip with one of my friends to have the diamonds replaced. I drove all the way to Boston from NY and after a half hour ordeal with the manager and one of the sales people found out that I had to pay a $35 fee to have the diamond replaced since it was not within the 6 months period of the last inspection. Apparently I have to have the earrings inspected every 6 months in order for them to replace the diamonds for free. I was not informed of this at the time of the original purchase or even when I had it fixed the first time. I have never heard of such a thing from any jewelry store anywhere!!!
The jewelry is crap. The extended service plan is just a way for you to pay more for their crappy jewelry and have it repaired for free (but unless you plan on going to the store every 2-3 weeks, I wouldn't bother). Their rules for returning and replacement are ridiculous and I will never buy anything from them ever again and encourage everyone else to stay away as well.

My husband purchased a 1.5 ctw three stone diamond ring for me. Might I add, he payed a small fortune for this ring. Platinum mount, 14k gold setting, supposedly good quality diamonds. It had to be sized down to fit my finger; we were to pick the ring up the day after purchase. Immediately after picking it up, we noticed that the center stone had what appeared to be a crack in the side. While examining the crack, my husband noticed that one of the side stones was so loose, it would freely spin in a circle! The other side stone was also loose. We returned the ring and will not be doing business with Jared or any of their associate companies ever again. Buyer beware!

I have no complaint about the quality of the jewlry that we purchased, but when I wanted a different chain they told me that they would order it, but because it was Sunday they could not call that day. They weree supposed to call on Monday. two weeks later I called and they did not know anything about my request another week later they told me that they don't make the chain in 20" length. That makes no sense because 20" is a standard length. If they could not get it they should have said it is out of stock or we can not get it! I purchased another chain at another jewelry store. They also did not have it in stock but got it for me in 3 days and it was cheaper to "boot". Stay away a jewery store that lies about a chain what else will they lie about.

My fiance and I went ring shopping and I found a ring I liked at Jareds. He bought the ring and proposed this past summer. From day one, the ring was a poor design. It actually CUT IN TO the flesh on my finger. After at least a dozen trips to the store to get the design fixed, we were told that the style I had was actually pulled off their shelves for being noted as "the ring that hurt people". In the meantime the only consolation Jareds would offer was to upgrade to another ring. We did that. When the second ring was sized down to my size (early November), it was sized poorly and the bottom of the ring was made SO THIN, it was barely thicker than that of a sheet of paper. The band was made of platinum and so when I showed it to the asst store manager, she said "Its platinum, its fine." Well, 2 months later, the band was bent. Completely flat on the bottom. Platinum should not bend! When we brought it back to the store the SAME asst store manger looked at it and said "Whats wrong with it?" after seeing that it was completely flat on one side. At that point she said that since it had been over 30 days since the upgrade in November, they could not return our money but instead we could do YET ANOTHER upgrade. We went to a different store and did an upgrade. Once again, the ring is garbage. This time we added another $300, (thats $700 OVER what the original cost of the ring was) and the entire band is hollow on the inside. It cuts into my finger AGAIN. Now all of a sudden the policy has changed - it is not 30 days from the date of purchase/upgrade that a refund can be given, but 30 days from the ORIGINAL date of purchase. The district manager (Allen) told my fiance to go ahead and file a dispute with the credit card company because they would not be able to give him his money back.

Due to all of the strain this issue has caused on our relationship, our engagement is postponed right now, and we are still fighting to get a refund.

DO NOT SHOP AT JAREDS.

I wrote a complaint about Jared Jewelers and how a store in Georgia damaged my engagement ring. I was having problems with the store manager and workers really acting like they were not concerned about the issue. Things did not get better until I called the district manager and had a long talk with him. My fiance also talked with him and everything got resolved. He was professional and really made me believe he was looking out for my best interest. I want to thank him for caring.

I went in with my fiance to look for wedding bands and we had an excellent experience.

If we could only turn back the hands of time, my husband and I would never have waleed into Jared. We were measured in the store and ordered our wedding bands, but apparently Joy disregarded the measurements and ordered both rings in "stock size". My husband had to make three extra trips back and forth to the store to get his ring stretched. No compensation, no apology, and the store acted as if they were doing us a favor by sizing the ring they had ordered incorrectly. Meanwhile, I had also taken my engagement ring in to be resized, and the jeweler broke the platnum ring in half while cutting it off. I understand that accidents happen, but then when they promised to fix it, it came back looking nothing like my engagement ring. Three tries, three trips, and quite a few tears later it's decent, but I miss my old ring. Jared, fyi, also only engraves in ALL CAPS, which looked ridiculous on my dainty band. But here is the real problem, and I why after visiting Jared both with a rational list of complaints on two occassions, and then in tears on two additional occasions, spending hours on the phone with customer service, and getting no satisfaction whatsover, I am writing this review to encourage you to STAY AWAY so that you are spared the frustration that I've experienced. Wedding bands carry a lot of emotion - they are a symbol of commitment, one that will hopefully be worn for the rest of my life. I must have visited 100 jewelry stores in the quest for the perfect wedding band, and again I wish that I turn back the clock because what I got was a slopily made piece of junk - oh, and in the wrong size, too. The ring I ordered had ten evenly spaced small diamonds around a thin band. It had a sizing bar and curved edges. The ring my finace picked up, however, had 11 unevenly spaced diamonds (it's quite comical to look at, really). It had sharp edges and no sizing bar. Do you know what the store gave us as compensation? A $10 Jared gift card. Miserable.

I took my Omega watch in to have a link put in and after doing so I noticed that the pin kept slipping out. I took the watch in a few days later to have them fix it and the man doing the work noticed that there were several pins slipping. I had purchased the watch from Jared a few months earlier and they figured that it was a manufacturer error...they gave me a brand new watch, no questions asked. I have always been pleased with the service that I have gotten at Jared, and the speed and perfection of the repair work that I have had done on my jewelry is wonderful! They have a HUGE selection of jewelry, and very good quality.

Around a year ago I bought a ring for my girlfriend for our 3 year anniversary and their service, quality, and prices made me come back to buy her the beautiful engagement ring that she will hopefully say yes to on valentines day. The diamond looks amazing and they made my custom ring exactly as I visioned it. I will definately use them for all future jewelry purchases

Around a year ago I bought a ring for my girlfriend for our 3 year anniversary and their service, quality, and prices made me come back to buy her the beautiful engagement ring that she will hopefully say yes to on valentines day. The diamond looks amazing and they made my custom ring exactly as I visioned it. I will definately use them for all future jewelry purchases

Best selection in the Dallas Ft. Wort area. The parks at arlington location is first rate. The prices are fantastic, customer service unmatched and you can really tell they care about meeting your needs. The store itself is immaculate with a very hip, knowledgeable staff. Will never shop anywhere else!

My husband surprised me with a diamond bracelet for Christmas that he purchased from Jared. The bracelet is absolutely beautiful, wonderful quality, and so much more than I could have hoped for. I also took a ring there to hve some repairs done...the ring was not purchased from them, but it still received wonderful work and was ready for pickup in a little over an hour.

I'm really surprised by some of the negative comments I've seen about Jared. I used to work as an independent appraiser, and I did a few Jared stores periodically. I found their merchandise to almost always appraise for more than it was sold for. They don't use the "50% off" gimmick to sell jewelry, and for the most part what they have is legitimately priced. Their on-premises repair and fabrication center does excellent work (at least in the 8 or 9 Jared's I've worked in) and their employees have more knowledge of jewelry characteristics and qualities than you see in most "borax" mall chain stores where the salespeople are nothing but clerks who write up the sales tickets on items you buy. There are exceptions to everything, but on the whole you will get a better item of jewelry, at a more reasonable price, without all they hype and misleading discounts at Jared than you will any other chain operation out there. I know. I've done them all. I've worked as an appraiser at Kay's, Marks and Morgan, Reed's, Littmans, Christian Bernard, Baily Banks and Biddle, Gordon's, Zales, Ross Simons, as well as a ton of independent mom-and-pop stores, and I've managed the bottom-dweller of garbage stores, Whitehall. Jared carries a complete selection, tons of Certified stones (don't EVER believe the color grade on and E.G.L. cert, and NO legitimate self-respecting appraiser or diamond grader will ever use the term SI3), and a knowledgeable staff.

Great selection and decent prices, but we ordered a tourmaline that first took 2 weeks to get in, then they had it and never called us, then I went to see it and they called 3 days later saying they had to send it back if we didn't buy it. I asked them to hold it for the weekend so my boyfriend could see it, which they agreed to, but they had actually sent it back 2 days before! We have reordered it and now they can't "find" it. It seems if you're not in the market for a diamond you're not worth giving good service to.

I have only been to one and so I'm sure that not all of them are this way and that not every employee is this way. I'm just rating my experience. I went in one of their stores by myself to look at diamond rings to see what they have, because I had something specific in mind but was looking around to see if I could find any other ideas to pass along. After about 30-60 minutes someone finally asked me if I had been helped. There were several employees standing around other areas of the store but as soon as I even thought about going up to them someone walked in and they were right there to help them. Every single time leaving me the only person in the store that hadn't been talked to...not even a simple "Hi" as they were getting something for someone else. A few of them made eye contact with me and when I tried to get someone's attention it failed...several times. They just kept ignoring me. I really wanted to leave but I ended up being in a little time crunch and figured that if I could at least see the few rings I wanted to I could inform my messangers to never go to that store again! The person that did finally end up helping me was super nice and I wasn't rude to them. They had been helping this one couple from before I got there so I totally understood their position.

Bought an engagement ring their and had a good experience. Also went back to purchase my wife and I's wedding bands, but had some problems with the credit company they use. We never received our first statement, and after we did not pay on time, they revoked the 1 year of no financing deal. I was also charged for credit insurance which I did not knowingly sign up for. Overall I was impressed by their store during the buying experience, but was slightly annoyed at how they handled their credit situation. I would shop there again, but I am now leery of using their credit company.

Wonderful place to shop sales people didn't hound you didn't presure you and quality was beautiful

overpriced crap....annoying salespeople & comercials

The most annoying comercials I have ever heard anywhere are made for this overpriced shop. I will pay their ad people to not sing before I would shop there.