 | nesher (9)
12/10/2007 | Dell is my preferred model for all my home computers - both desktops and notebooks. In general, I do not see any major performance problems on any of them. Our company is considering Dell as the preferred vendor as well. The amount of overall serial computer-related problems has significantly decreased, when we switched from the Industrial computers to Dells in our equipment. From the drawbacks, I would list lower than averag quality of customer support and difficulties to alter the default configuration for batch purchases. For example, we found couple of years ago substantial problems with Western Digital Hard Drives 200 GB, and we requested to replaced them with Seagate drives. Our request was not granted, in spite of the multiple purchases.
(0 voted this helpful, 0 funny and 0 agree) |
 | CleverElsie (12)
12/05/2007 |  Products are average to subpar and tend to have lots of
breakdowns. The standard warranty, however, is only 90 days,
which is outrageous for such an expensive product. Customer
service is notoriously awful, as was reaffirmed for me today. I
had ordered a new monitor that was supposed to be compatible with my
current system specs, as per the Dell rep I spoke to, but as it turns
out, indeed it is NOT compatible. I didn't open it right away, as
I ordered it to take with me on a relocation and kept it in its
packaging, thinking if it malfunctioned, I'd be covered by the 90-day
warranty. Unfortunately for me, it turns out that the warranty
doesn't cover exchanges for incompatible products purchased through
incompetent sales reps. No, that would be covered under the
return policy only, which is just 21 days, and since mine had expired
by about two weeks, I would have to foot the considerable cost of
shipping to return the monitor and get a refund, during which time I'd
be without a monitor for possibly weeks, considering that they took two
weeks to ship it last time. From now on, I am no longer a Dell
customer. I urge everyone to be wary of Dell sales reps, who will
say anything to make a sale, and of inflexible return policies.
Don't buy one early for a Christmas or birthday gift, or you'll be out
of luck if something's not right with it out of the box!
(1 voted this helpful, 0 funny and 0 agree) |
 | caliswimguy (0)
12/28/2004 | Generally builds average value computers for the home and pretty good business workstations, but their blind loyalty to Intel and rejection of AMD turns me off from them (not because I'm an AMD fanboy, but because I'm unbiased and beleive manufacturers should be also.)
(0 voted this helpful, 0 funny and 0 agree) |
